Calificación media

  • En general
  • Facilidad de uso
  • Atención al cliente

Sobre Pomelo Health

Improve the patient experience and meet new virtual healthcare expectations with fresh patient engagement software.

Descubre más sobre Pomelo Health

Filtrar opiniones (40)

Calificación del producto

Calificación del producto

Países

Países

Uso

Ordenar por

¿Ha utilizado Pomelo Health antes?

Comparte tu experiencia con otros compradores de software.

Filtrar opiniones (40)

Usuario verificado
Clinic Manager en Canadá
Usuario de Linkedin verificado
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Integrated to EMR's! No double entry needed

5 hace 3 años

Puntos a favor:

Integration to EMRs, secure, user friendly, customizable

Contras:

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Johann V.
MD/Owner en Canadá
Práctica médica, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Family Practice using Chronometriq

4 hace 2 años

Comentarios: Very happy with it overall.

Puntos a favor:

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Contras:

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

Maria B.
Retired en Canadá
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

The software is very mediocre, not easy to reset password, book appointment etc

1 hace 4 semanas Nuevo

Comentarios: Couldn't log in! Couldn't book appointment.

Puntos a favor:

Don't like it at all. The software is terrible

Contras:

Don't like the software, very primitive, even basic doesn't work.

Alicia F.
Medical Administrator en Canadá
Práctica médica, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Family Practice - Online Booking

5 hace 2 años

Comentarios: It is a great service for patients!

Puntos a favor:

The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Contras:

We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

Sorour H.
Clinic manager en Canadá
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good service

4 hace 2 años

Comentarios: We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.

Puntos a favor:

I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Contras:

Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it

Teena G.
Strategic Operations en Canadá
Práctica médica, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Amazing tool for efficiency!

5 hace 2 años

Comentarios: Chronometriq was easy to set-up and integrate into our EMR. Support is fast and efficient when we need it and it was easy to implement into our systems and processes.

Puntos a favor:

This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients. Our no-show rate has dropped significantly since we introduced the software and have reduced our employees time spent sending out reminders and making phone calls.

Contras:

Nothing, we have had no issues with this software.

Pradeepan A.
Physician en Canadá
Práctica médica, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent product and user friendly.

5 hace 2 años

Comentarios: good

Puntos a favor:

The product is so easy to navigate and user friendly, it does make our practice more efficient saving time of assessment that needs to be done before patients are seen.

Contras:

need more forms uploaded and should benefit if we cold upload forms too.

Georgianna S.
Office Manager en Canadá
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Appointment Reminders are great, but kiosk self check-in too expensive.

4 hace 2 años

Comentarios: The set up was fairly labour intensive and as it turned out we couldn't use the online booking because of our vendors, but we do very much like the appointment reminders. They work beautifully in the background.

Puntos a favor:

Once set up, the SMS reminders don't require any action on our part and have been very reliable. We like the fact that patients can confirm or cancel their appointments by text.

Contras:

The kiosk for check in was far too expensive.

Leo W.
Physician en Canadá
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Online booking

4 hace 2 años

Comentarios: Online booking for registered patients

Puntos a favor:

Patients really enjoy being able to book doubtless on their own time, not limited by office hours. Or staff likes behind able to create limits (such as no compete physical appointments) and times that cannot be self booked.

Contras:

Occasional patients unable to book. Reason is not readily apparent.

Louise U.
Manager en Canadá
Práctica médica, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

review of chronometriq

5 hace 2 años

Comentarios: eliminated the need for confirming of appointments and registration of patients

Puntos a favor:

Ease of use, though older patients have difficulty reading the screen

Contras:

The expense, the screen is hard for older patients to navigate

Anne M.
Manager en Canadá
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

I was hoping for a better product

3 hace 2 años

Comentarios: There were difficulties setting up and learning curves.

Puntos a favor:

That we are using a Canadian Company. Our old appointment reminder system was in the US.

Contras:

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Respuesta de Chronometriq

hace 2 años

Hi Anne, Thanks for your collaboration in providing your feedback to us. Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted! In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types! You are welcome to contact support@chronometriq.ca should you need any guidance in modifying your settings to best suit your clinic needs. Thank you again, and have a great day! The Chronometriq Team

Robin S.
Lead MOA en Canadá
Práctica médica, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Good Program

4 hace 2 años

Comentarios: convenience for patients is amazing. I am not 100% sure it has reduced our work volume unfortunately

Puntos a favor:

easy booking for patients when it works nice to select options

Contras:

immediate support is hard for patients to get thus they call into office and then we can not help them defeated the purpose. I would like to be able to harvest without having to call for support. Confirmation reminders are not great and email booking confirmations are sporadic

Guy B.
docteur en Canadá
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Pas adapter pour le fançais

3 hace 2 años

Comentarios: Bien que le programme soit efficace pour envoyer des rappels, les clients francophones se plaignent qu'ils ne peuvent choisir la langue du message et qu'ils peuvent a peine reconnaitre le nom. Je ne suis pas particulièrement satisfait du produit. Je n'ai toujours pas prit la décision finale d’essayer un autre fournisseur.

Puntos a favor:

Efficace pour envoyer rappel pour le patient option : texte, messagerie vocale

Contras:

Très difficile d'adapter pour une population bilingue. Les clients ne peuvent pas modifier leurs préférences linguistique La prononciation des nom francophone en anglais est très difficile a comprendre pour le client

Respuesta de Chronometriq

hace 2 años

Hi Guy, Thank you for taking the time to share your review with us. Please, note that we just released a new voice for our reminder (french Canadian), which will improve the way English names are pronounced. Also, customers can change their language preferences directly in their files at the clinic. Our system will use the selected language in the patient file in the EMR. Have a great day!

Isaac S.
Gastroenterologist en Canadá
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good product

5 hace 2 años

Puntos a favor:

patient reminders free up time for front desk to do other tasks

Contras:

for patient bookings, need to manually change the slots to make them available to patients, one at a time. This has decreased patient bookings

Michael B.
Doctor en Canadá
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Decreased no show rates by over 50%

5 hace 2 años

Comentarios: Great reminder software and have recommeneded it to many colleagues so far.

Puntos a favor:

Great reminder system with multiple options to ensure patients show up for their appointment. Great system for the value, and very friendly company.

Contras:

Would be nice to have more features such as texting/emailing with only first names, not patient full names for confidentality reasons. Would also be very useful to be able to block patients from booking online from withing the EMR/PSS (ie by putting patient status as 'inactive' from their demographics profile

Hazen B.
Doctor en Canadá
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Chronometriq Review

4 hace 2 años

Comentarios: Has solved access issues for those patients that are computer literate

Puntos a favor:

The patients describe easier access, less time making phone calls to admin

Contras:

It took awhile to figure out how to get the software to work for my schedule. It would have been helpful to have more hands on training setting it up, maybe a few sessions.

Dhiraj D.
MD en Canadá
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Medical office - appointment re,inders

4 el año pasado

Puntos a favor:

-Customize messages for different appointment types -Can contact clients via multiple methods (text, telephone, email) -Multiple reminders at different intervals -Easy to use dashboard

Contras:

-When someone cancels appointment, it deletes from EMR software. would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up -cannot customize interval / timing of messages to different appointment types; it needs to be the same across everything -some UI aspects of dashboard are cumbersome for initial set up -system does not recognize placeholder default numbers (ie 000-000-0000) and tries to call these

Janice L.
Physician en Canadá
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good use

4 hace 2 años

Comentarios: Good customer support and communication

Puntos a favor:

Easy to use, not lots of issue w use. Good customer support

Contras:

None to report, once set up easy to use

Mark H.
owner en Canadá
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Like it..

4 hace 2 años

Comentarios: My rep has been amazing. Wouldn't have been such good experience without her!

Puntos a favor:

Simple to use - efficient, nice to see the numbers increase from month to month. Hope to slow down the phones:)

Contras:

time taken to input all doctor data - definitely needed. The rep did it all for me! Thank you..

Brian K.
MD en Canadá
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good review

5 hace 2 años

Comentarios: Good

Puntos a favor:

Once set up, no need to think about it.

Contras:

Not much to say about this since I have not had any issue.

Ruben R.
Director RCC, LTC & en Canadá
Hospital y atención sanitaria, 5,001-10,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Solution for Patient Self-booking Appointments

5 el año pasado

Comentarios: It was easy to launch and put in place to address appointment booking at a Covid-19 Assessment Center. We were able to implement within of 7 days of first contacting the company. It have been a great partnership and the Pomelo team has been very supportive and responsive.

Puntos a favor:

It is very intuitive and user friendly. Give visibility of appointment availability and patient intake. Also collect patient information that can be use to register on EMR

Contras:

Doesn't have interphase with our EMR which would be ideal.

Cindy C.
scheduling clerk en Canadá
Práctica médica, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

review

3 hace 2 años

Puntos a favor:

we do not have to administer it ourselves

Contras:

complaints from patients about the voice mail, called over and over, patient did not get a call, wrong appointment time given, message starts and does not finish.

Maureen T.
Administration Manager en Canadá
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Impressed

4 hace 2 años

Comentarios: Excellent, the entire team has been a pleasure to work with.

Puntos a favor:

The Chronometriq team has been very attentive to implementing changes and sourcing solutions, by developing a custom On Line booking platform to meet the referral needs of our clinic

Contras:

We are still in the process of implementing the software, our launch has been slower than expected with challenges from the end users (regarding specific browsers required to launch the platform). This was an unforeseen challenge which Chronometriq is helping to solve

Sandra K.
Executive Assistant en Canadá
Salud, bienestar y deporte, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

User Friendly Service

4 el año pasado

Puntos a favor:

I like the services available on the portal provided for administrators

Contras:

Would like to be able to send appointment information to client at time of booking

Barkaat A.
Director en Canadá
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Review of Chronometriq

5 hace 2 años

Comentarios: Love it.

Puntos a favor:

Easy to set up and use. Help save time from front desk Makes life way for staff and patients.

Contras:

It’s been great and no cons.