--- description: ¿Qué es y para qué sirve Custellence? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Custellence? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de compromiso del cliente](/directory/30906/customer-engagement/software) > [Custellence](/software/166696/custellence) # Custellence Canonical: https://www.capterra.mx/software/166696/custellence Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/166696/custellence?page=2) > La herramienta inteligente en línea diseñada para crear mapas de viajes del cliente tanto profesionales como poderosos mejorarán tu experiencia de cliente. > > Veredicto: 17 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Custellence? Profesionales de experiencia del cliente y diseño de servicios que deseen poner en práctica las opiniones de los clientes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 17 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Custellence - **Constitución**: 2014 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos, Suecia ## Funciones - Análisis visual - Arrastrar y soltar - Creación de informes/análisis - Gestión de la comunicación - Gestión de la experiencia del cliente - Herramientas de colaboración - Importación y exportación de datos - Modelos personalizables - Perfiles de clientes - Segmentación de clientes ## Opciones de asistencia - Asistencia telefónica ## Categoría - [Software de compromiso del cliente](https://www.capterra.mx/directory/30906/customer-engagement/software) ## Categorías relacionadas - [Software de compromiso del cliente](https://www.capterra.mx/directory/30906/customer-engagement/software) - [Herramientas de mapeo de clientes](https://www.capterra.mx/directory/31537/customer-journey-mapping-tools/software) ## Alternativas 1. [Hotjar](https://www.capterra.mx/software/163516/hotjar) — 4.6/5 (539 reviews) 2. [Pendo](https://www.capterra.mx/software/151951/pendo-platform) — 4.5/5 (238 reviews) 3. [Lucky Orange](https://www.capterra.mx/software/150695/lucky-orange) — 4.7/5 (260 reviews) 4. [Marketo Engage](https://www.capterra.mx/software/75130/marketo-lead-management) — 4.3/5 (710 reviews) 5. [Mailchimp](https://www.capterra.mx/software/110228/mailchimp) — 4.5/5 (17572 reviews) ## Opiniones ### "Simple & Powerful Journey Mapping Tool" — 5.0/5 > **Ghulam Husnain Ali,** | *9 de diciembre de 2018* | Consultoría de gestión | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Custellence is the most elegant and simple yet powerful journey mapping tool that can be used for building collaborative and illustrative journey maps. Highly advised for teams that are starting out journey mapping and want to quickly and cost affectively digitize the 'Post-It' journeys they co-create internally or with customers, or want to collaboratively design journeys amongst geographically spread out team members. > > **Puntos en contra**: There is currently no room to link real time or dash-board style metrics from a database. If that is done, and I understand that is something the the Custellence team is working on, Custellence could serve as a journey mapping tool of choice until the organization wants to integrate journey mapping, end-to-end service blueprinting, improvement road-mapping and monitoring all in one solution. > > We have used Custellence to illustrate the experiences customers or various organizations are going through. The digitized PDF versions of these journeys have been easily shared amongst team members and have been used affectively to communicate customer pain areas. ----- ### "Structure your customer centric organisation" — 5.0/5 > **Anders** | *3 de mayo de 2019* | Consultoría de gestión | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The flexibility to adapt and gather information in customer centric work. There is an openness in the interface to let me control how we create our customer tourneys and service blueprints. I like the possibility to share and collaborate online. > > **Puntos en contra**: Not being able to create an execute version of the information. Sometime the map is lagging when to map is too big. > > I’m a service design consultant helping organisations to develop their customer Centric abilities. We use Custellence to connect external and internal needs and processes to effectively work with service development. It’s great to gather customer, user and coworker research in journeys. It structures lots of information and connect the organisation based on customer needs and behaviours. ----- ### "Terrible customer journey" — 1.0/5 > **Orhan** | *26 de septiembre de 2019* | Marketing y publicidad | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: Nothing at all. The whole experience was just terrible. > > **Puntos en contra**: I wanted to see a free template as indicated on the site. First I lost my time on making an account. When logging in, there were no free templates at all. Then I received the e-mail form an agent where he was blablabling about how they are people oriented firm etc announcing that I will receive another 3 e-mail during the day\! Sorry, that is just pathetic and this is mental raping. So, bye, bye. > > Non ----- ### "Focused Customer Journey Approach" — 5.0/5 > **Roberto** | *25 de abril de 2024* | Alimentación y bebidas | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Custellence is detailed in mapping the customer journey and offering a reliable solution. > > **Puntos en contra**: Custellence measures all the customer details, and it provides flawless assistance. ----- ### "Impressive Approach Customer Engagement" — 5.0/5 > **Giovanni** | *25 de abril de 2024* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Custellence has the right customer engagement, and there are useful marketing streams. > > **Puntos en contra**: Custellence has no fault in matters communication, and businesses thrive. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/166696/custellence?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/166696/custellence) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Datos estructurados