--- description: ¿Qué es y para qué sirve Zendesk WFM? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Zendesk WFM? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de personal](/directory/30210/workforce-management/software) > [Zendesk WFM](/software/170953/tymeshift) # Zendesk WFM Canonical: https://www.capterra.mx/software/170953/tymeshift Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/170953/tymeshift?page=2) > El software de administración de la fuerza laboral para administrar mejor las operaciones completas de tu centro de contacto a través de Zendesk. > > Veredicto: 18 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Zendesk WFM? Organizaciones que utilizan Zendesk Suite para apoyar a sus clientes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 18 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zendesk - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: USD 25.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, búlgaro, checo, chino, chino tradicional, coreano, danés, español, finés, francés, griego, hindi, húngaro, indonesio, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués de Brasil, rumano, ruso, sueco, tailandés, turco, vietnamita - **Países disponibles**: Alemania, Argentina, Australia, Brasil, Canadá, Dinamarca, Estados Unidos, Filipinas, Finlandia, Francia, India, Irlanda, Islandia, Israel, Malta, México, Noruega, Países Bajos, Portugal, Reino Unido y 3 más ## Funciones - Cambio de turnos - Creación de informes/análisis - Gestión de asistencia - Gestión de ausencias - Gestión de control de horas - Gestión de empleados - Presupuestos/previsiones - Programación automatizada - Seguimiento de la asistencia - Third-Party Integrations ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia 24/7 ## Categoría - [Software de gestión de personal](https://www.capterra.mx/directory/30210/workforce-management/software) ## Categorías relacionadas - [Software de gestión de personal](https://www.capterra.mx/directory/30210/workforce-management/software) - [Sistema de gestión de turnos](https://www.capterra.mx/directory/30756/employee-scheduling/software) ## Alternativas 1. [Clockify](https://www.capterra.mx/software/169607/clockify) — 4.8/5 (9239 reviews) 2. [Paylocity](https://www.capterra.mx/software/86714/webpay) — 4.3/5 (1829 reviews) 3. [Connecteam](https://www.capterra.mx/software/153140/connecteam) — 4.6/5 (5120 reviews) 4. [Jibble](https://www.capterra.mx/software/156992/jibble) — 4.8/5 (1662 reviews) 5. [Agendrix](https://www.capterra.mx/software/148280/agendrix) — 4.8/5 (212 reviews) ## Opiniones ### "Great tool for IT, HR, and EHR." — 5.0/5 > **AJ** | *22 de enero de 2026* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Zendesk has a very simplistic approach. The layout, the functionality, the consistency; all makes for a well rounded product. Ticketing, Contact management, form generation, and reporting are the biggest components for us. Each function seamlessly. > > **Puntos en contra**: Occasionally, my staff has a tough time searching for things. This is partly due to the limitations in establishing contacts with the information we track. Other tiers offer better form collection information that would eliminate the issue. Zendesk also works with other form tools to get this job done. > > Overall, our experience is fantastic. When an issue has come up, either the knowledgebase or support are quick and easy to deal with\! ----- ### "Best Value and Support in the Work Force Management Game" — 5.0/5 > **Luis** | *15 de octubre de 2021* | Muebles | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Analytics, ease of set up, customer support and user friendly system for the agents. > > **Puntos en contra**: I love the system, but there are a few suggestions I have made regarding the reporting metrics and Tymeshift is always willing to listen to my suggestions and funnel up to the development team. That is rare in my experience with vendors. > > Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them over other options in the work force space. The initial setup and onboarding was smooth and our account representative \[SENSITIVE CONTENT\] has been with us every step of the way. Even though I probably bug more then I would like, they never make me feel like I'm not being heard or supported. This is honestly what I appreciate the most. Systems can be improved and modified, but that level of care you can't teach. It has to come naturally. Can't end this review without also giving shout outs to the technical support team who responds within minutes of my ticket request. Tymeshift is full of MVP's, too many to name, but you know who you are. ----- ### "Reliable Workforce Management with Strong Scheduling Features" — 5.0/5 > **ALISSA** | *7 de abril de 2026* | Muebles | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Its intuitive scheduling tools and seamless integration with Zendesk Support. The platform makes it easy to forecast staffing needs, manage shifts, and track employee performance in real time. I especially like the employee tracking and scheduling features, which help keep operations organized and efficient. The interface is user-friendly, and once set up, it streamlines workforce planning significantly > > **Puntos en contra**: One downside is that customer support can sometimes be slow to respond or not as detailed as needed for more complex issues. There are also occasional bugs or glitches, especially when updating schedules or syncing data. Additionally, the pricing can feel a bit high for smaller teams, and some advanced features have a learning curve. > > Overall, my experience has been positive. It provides strong workforce management capabilities, especially in scheduling, forecasting, and employee tracking. While there are minor issues with support responsiveness and occasional bugs, the platform delivers solid value and helps improve operational efficiency. It’s a great tool for teams already using Zendesk, as the integration adds even more convenience. ----- ### "Helpful for onboarding as a remote employee" — 4.0/5 > **Usuario verificado** | *23 de diciembre de 2024* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: It makes it helpful to communicate with my HR staff and IT staff. > > **Puntos en contra**: It wasn't always super intuitive but it was helpful overall. > > Its made things easier for onboarding in my remote job. ----- ### "WFM made easy" — 5.0/5 > **Rafael** | *30 de noviembre de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Forecasting and automatic scheduling make the most interesting features out of Tymeshift, simplifying the process for us. > > **Puntos en contra**: The lack of integration capabilities via API, both in ingesting and extracting data together with our HR system. > > It's been a great experience. The setup took some time and roll-out only happened after a couple of months in, though we've received a lot of support from Tymeshift's team and the available documentation complemented any other question we've had. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/170953/tymeshift?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/170953/tymeshift) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados