Efficient!

Publicado el 22/8/2019
Caitlynn D.
Administrative Staff Assistant
Hospital y atención sanitaria, 10,001+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: My job is much more efficient and productive now!

Puntos a favor: As an employee who takes requests for maintenance, housekeeping, telecom, etc. it makes it so much easier to be able to give requestors access to enter their own tickets vs. the phones ringing off the hook and trying to relay requests. It was very easy to learn how to use and it's quick to give others access to various roles. The reports are very customizable and are an efficient tool to use.

Contras: There is nothing I dislike since I've begun using this software!

Respuesta de proveedores

por Dude Solutions el 24/9/2019

Caitlynn, thanks for taking the time to leave a review! We are thrilled to hear TheWorxHub is making your life easier.

Excellent software and customer service.

Publicado el 11/6/2017
Erika D.
Safety Officer
Hospital y atención sanitaria, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Efficient work order system that runs useful reports.

Puntos a favor: They take customer service seriously and want to ensure the product works for the user. They're always updating the software based on customer feedback.

Excellent work order system for maintenance, housekeeping, transportation, and more!

Publicado el 14/12/2017
Erika E.
SO
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: This software is very user friendly. The ability to give users different levels of access ensures the system runs smoothly.

Great work order system and easy to use!

Publicado el 31/12/2018
Erika D.
Safety officer
Hospital y atención sanitaria, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: Worxhub can do just about anything when it comes to running a retirement community/nursing home. It is also very easy to use and they have excellent customer service.

Contras: The only negative thing I can think of is that you cannot delete anything you enter into the program.

Respuesta de proveedores

por Dude Solutions el 2/1/2019

Thank you for your review. We are so happy that TheWorxHub is providing great value to your organization. Will pass along your feedback to our product team.

Field technician review

Publicado el 18/2/2019
Chris M.
Technician
1001-5000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
Fuente: SoftwareAdvice
3/5
En general
3 / 5
Facilidad de uso
3 / 5
Características y funcionalidades
3 / 5
Asistencia técnica
3 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Software is thorough but not optimized for the service technician on a mobile device with a small screen. Use of Priority COLOR system would help.
There are too many steps required in creating work orders for simple tasks. There should be a streamlined system for quick tasks using a default set of prefilled checkboxes.

Puntos a favor: Comprehensive, covers everything you could want, but isn't user friendly at all. Mobile service technicians using phones with smaller screens will go blind trying to read and enter data into the complicated work order checklists.

Contras: Does not offer an easy way for a field technician to postpone or bump tasks to the next day due to on site circumstances such as bad weather, power outages, sick days etc...
Mobile view isn't color coded for task priority. High Priority tasks should be BOLD and RED with a color code system in the list view.
Software needs a simpler, streamlined mobile work order view system.
NEEDS user selectable default task sort view (Priority, Due Date, Start Date, Location, Worker) Some of us want DUE Date as Default.

Your experience is dependent on your contact at Dude

Publicado el 12/9/2017
Ric M.
COO
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
Fuente: SoftwareAdvice
3/5
En general
3 / 5
Facilidad de uso
3 / 5
Características y funcionalidades
Asistencia técnica
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: They have very few Biomedical clients if that's you main focus. They do keep up on the latest standards and trends though.

Puntos a favor: Bar coding is supported as well as risk factors for an AEM program. No need for mobile users to be online at all time to use the program. Mobile app is fairly robust.

Contras: Many bulk adds-assets, clients users, etc must be entered in by Dude as there is no effective way to do things in bulk from the client interface.

Very customizable

Publicado el 22/7/2019
Denise G.
Security Guard
Seguridad e investigaciones, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: WorxHub has been great to enter facilities and housekeeping requests! It was easy to learn and makes things easier!

Contras: There's nothing I dislike so far since I have been using the software

Respuesta de proveedores

por Dude Solutions el 3/9/2019

Thank you for taking time to review TheWorxHub. Great to hear that everything is performing well.

Great system at an excellent price.

Publicado el 12/6/2017
Michael H.
Director of Engineering
Hospital y atención sanitaria, 1001-5000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
Fuente: SoftwareAdvice
4/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
4 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: Easy to use system with tons of great feature. The metrics reports are fully customizable and the interface is super simple.

Contras: The initial system setup can be time consuming and tedious. If your a large facility it's a lot of information to collect and input into a spread sheet.

Everything is great.

Publicado el 14/12/2016
Steven E.
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio

Comentarios: We love that they take customer suggestions and incorporate them into the program.
The ability to access our vast database via iPad from anywhere on our campus is a major plus.