Opiniones de Verloop

Sobre Verloop

Building the Operating System for Customer Support. Our state of the art conversational AI helps brands scale their support securely.

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Puntos a favor:

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Contras:

No disponible

Valoraciones de Verloop

Evaluación media

Facilidad de uso
4.4
Atención al cliente
4.9
Funcionalidades
4.4
Relación calidad-precio
4.6

Probabilidad de recomendación

8.8/10

Verloop tiene una valoración global de 4.7 estrellas sobre 5 según las 10 opiniones de usuarios de Capterra.

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Anuj
Anuj
Product Manager en India
Usuario de Linkedin verificado
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The Next Gen Chatbot

5.0 hace 4 años

Comentarios: It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect

Puntos a favor:

The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human

Contras:

Analytics piece is yet to be deep dived at the same position that their Product holds in the industry

Usuario verificado
Business Development Manager en India
Usuario de Linkedin verificado
Administración educativa, 501-1,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

The Best Chat Tool for Busines

5.0 hace 2 años

Comentarios: As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer service. When you are in need or want to add a new bot Recipe to the system the team was readily available to help you. Also the team played and helped us in integrating the Facebook and Watsapp Messenger in ease of time. Now we are able to generate more leads and the conversion is high when compared to the past

Puntos a favor:

Verloop is easy to use and you can add multiple users, Also you can integrate your own inbuilt CRM with Verloop which helps in generating more leads. Also We use multiple landing pages to generate leads ad we have created multiple Variables to invite the online customers. The best part is you can integrate you business Watsapp and Facebook Messenger as well where you do not miss on the visitors who would like to chat with you on Watsapp and Facebook.

Contras:

Adding Quick Responses to the Tool took us bit long. Also we were expecting chat transfer Should based on the regions, which took some time for us to integrate it.

Stephanie
Art Director en EE. UU.
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Verloop has automated our customer service & chat efforts. Love the bot and human take over feature

4.0 hace 4 años

Comentarios: Chat automation for our website has improved our customer service efforts since we implemented Verloop.

Puntos a favor:

We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation. Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use.

Contras:

Takes a while to set up but is worth the time and effort. Some features are limited and/or are coming soon like email campaigns and automation Verloop branding can only be removed if you are in their highest premier plan

Respuesta de MagicLane

hace 4 años

Thank you for the kind words Stephanie. We are working hard to ensure that Ease of Use is improved in our upcoming UX design. In addition, a lot of promised features are also into phased release now. Hope to continue helping you reach your goals and serve your customers better.

Usuario verificado
Systems Engineer en India
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

A really great "Smart" chatbot

5.0 el mes pasado Nuevo

Puntos a favor:

The chatbot responses are relevant answers most of the times which makes me feel that their Natural Language Processing and Machine learning models are quite well trained and tested. The user interface is very convenient for navigation and chat history can also be viewed easily.

Contras:

There are no such cons for this chatbot. However, if the attachment size and customization level can be increased a bit, then it would be great.

Vindhya
Product manager en India
Juegos de ordenador, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Verloop is a must have!

5.0 hace 3 años

Comentarios: Before this , it was difficult to segregate our chats and assign it to people. Now it's become easier to close our customer queries.

Puntos a favor:

Bot receipies help us in answering queries faster.

Contras:

The notification modification doesn't exist.

Jignesh
Jignesh
Owner en India
Usuario de Linkedin verificado
Animación, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Verloop is Bot on sterioids with some edge over competitors

5.0 hace 4 años

Comentarios: awesome so far

Puntos a favor:

Awsome bot ease to use no nonsense UI create and run your bot for chat in 5 minutes

Contras:

not connected with any mobile app so mobility issues are there support is slow

Muhammad
Muhammad
Web Design & Developer en Singapur
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Simple Bot with recipes as you want

5.0 hace 4 años

Puntos a favor:

Verloop not only good for every one who need bot chat on they website to leads their customer but this tool is awesome because also come with good transfer directly to really human support if your customer need for that. Good Combination between bot and live chat.

Contras:

I hope verloop come with mobile apps and it will make human transfer more efficient and more fast to engage our visitors

Kristen
Project Manager en EE. UU.
Internet, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A good chatbot at a good price

4.0 hace 3 años

Puntos a favor:

The lifetime deal was a great value for this system.

Contras:

It takes a long time to set it all up, at least to do a good job on it.

OLIVER
Associate Director en EE. UU.
Telecomunicaciones, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Adaptable, Intuitive Design, Agile

4.0 el año pasado

Comentarios: Centralized system that allows for multiple tasks input to be computized

Puntos a favor:

Adaptable interface with user-intuitive Design and is agile and can be applied quickly

Contras:

Lack of customizable opportunities with custom API feeds

Sharon
Marketing Intern en Malasia
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Easy to use. Gave me a 20% jump lead generation. FAQ automation saved me lots of time.

5.0 hace 5 años

Puntos a favor:

Triggers and source attribution help me track marketing spend. Great ML skills. Designed to help the user

Contras:

Editor has a bit of a learning curve. User Interface can be improved greatly by adding more color