Opiniones de Ooma Office

Cost Effective Business Phone Systems with Lots of Features

Puntos a favor:

I love how Ooma will integrate with my Google Contacts, call recording is crucial and voicemail to email transcribed has been a game changer. Best of all is he phone app so you can make and receive calls and texts ont he go.

Contras:

There is nothing no to like, I have been recommending Ooma to people for years and they love it too!

Simple to use, simple to set up and great voice value.

Comentarios: Ooma is a great solution, and budget friendly. You can emulate most features that other UCaaS providers provide. If you need contact center functionality, this would be their enterprise product depending on what you need to do with it. Multi - Site set ups are also a breeze.

Puntos a favor:

We had a property where the phone system has failed completed. Spun up OOMA office with phone numbers and set up Remote Call Forward on the lines coming. Property back in business within 45 minutes which included any tweaks. We ordered phones after we got it all set up.

Contras:

If using the wifi on the phones, it is best to have a network jack that has access to the internet to get started with firmware downloads, etc. We have some challenges getting that part set up and had to get on the phone with support and they were helpful for us.

Stay away at all costs

Comentarios: There is nothing positive I can say about Ooma. They issued me a phone number that didn't work and I spent so many hours trying to correct. They wouldn't credit the bill for the time the phone line didn't work despite initially agreeing to issue the credit. It is impossible to get anything fixed or even to understand the issue. They bill more than the agreed upon costs. They mailed the phone to the wrong address and when I asked them to confirm the address they lied and said they confirmed it with UPS. They sent the wrong phone of a much lessor value and utility. Ooma makes AT&T and xfinity look like they have first rate customer service in comparison.

Puntos a favor:

The best thing about Ooma was leaving Ooma to another phone company.

Contras:

Too many things too list. Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me. The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result. It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number. They would not even refund the money they charged me for the phone line that did not accept calls. They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues with OOMA. Ooma puts you on hold for about an hour to transfer you to the correct person for help, subsequently, you then they put you on hold again and disconnect you so you need to start over. The representatives constantly telling lies instead of fixing issues. Blaming the issues on everything else instead of taking ownership of the issue.

Great Choice for small Business and Reliable.

Comentarios: Call quality is great and the system is easy to use. Have a lot of included options in the system and you can have both an ATA and desk phone on the same ext.

Puntos a favor:

Have had many years and have only seen one outage in 5+ Years We have been using it. The outage was fixed in less than an hour so did not impact us much. Very helpful staff and a great price for business looking for a easy to use system with all the features.

Contras:

Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones.

Saved us money and gave us more features than old POTS lines.

Comentarios: Extremely satisfied with the service, features, and price.

Puntos a favor:

Cut our phone expense down to about 1/5 what it used to be. Ability to take our phone and work from other locations when needed. Ability to use our cell phones thru the mobile app and have it appear as if we are in the office.

Contras:

Texting ability was included initially but now appears to be lost and only included with their Pro plan.

Amazing product!!!!

Comentarios: My overall experience with Ooma Office has been fantastic!!!! I don't have anything to complain about!!!! The options for the product are absolutely amazing, and the customer service is excellent!!!!!

Puntos a favor:

I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out!!!!!

Contras:

Honestly, there isn't anything I don't like about this product!!!!

Best phone system for your business

Comentarios: Ooma Office has been exceptional. I have had nothing but great reviews for them

Puntos a favor:

Easy usuage and the efficency of their customer service is next to none. Customer service is very dedicated. They answer the phone on 2nd or 3rd ring, curteous and happy to talk to you, stick with you until issues are resolved and follow up to make sure you are satisfied. They are simply amazing

Contras:

Nothing- may be make the handset a little smaller.

I have loved this company since I started using it in 2016

Comentarios: Excellent. I recommend Ooma to everyone I meet.

Puntos a favor:

Text messaging, desktop app, recording features are so simple to use

Contras:

Some mobile devices have a lag for text messages

Single line and phone system

Comentarios: Excellent. I get calls offering to change phone systems and supplier but out cost is so low they can't compete.

Puntos a favor:

It's simple and works good. Voice mail works well.

Contras:

Don't have any. I have a UPS set up so the phone and internet connection works even when the power goes out for short periods.

All In One; Simple and Effective!

Puntos a favor:

Being able to make calls, messages, faxes and voicemail management from one integration solution makes for easy client communication management.

Contras:

Set up of phone numbers and how they interact can be difficult, but Ooma customer support was very efficient and effective at optimizing our settings.

Good Option for Business Phones

Comentarios: Very Good. Like all products, customer support can make or break the product rating.

Puntos a favor:

Quality and ease of use. Very easy to use once it is properly set-up.

Contras:

The initial set-up was a bit cumbersome, however, once the bugs were worked out it has performed well.

Great to have for your business

Comentarios: Over I was very pleased with Ooma office and features that I received and also being able to have the Ooma app to have calls transferred to my mobile phone.

Puntos a favor:

I like that you can have a professional virtual receptionist when your customers call in

Contras:

At the time I had it feel like they should’ve added more variety of phones

Ooma Office is Super

Comentarios: Overall it has been a good system. We have used it for over ten years! I highly recommend it.

Puntos a favor:

We like the VOIP option for the service. The transcribed voicemails that arrive in our email boxes. The menu option and ease of changing our office availability/hours is super. With the calendar feature, we can adjust the office holiday and bad weather closures quickly. We are also excited about the mobility of the set up - we are changing our office and we just take it all with us. No number changes! We also like to call register - you can track back numbers in/out if needed.

Contras:

Sometimes we get an electrical outage and the in-office system goes down (but it still rings to our cell phones so we are able to do business). The fax is a little awkward to learn, but after you have it set it works out good.

Changed our experience with business phone set up!

Puntos a favor:

Ooma Office is so easy to set up and use - that even I, the most inexperienced phone user, was able to set up my entire office of 5 completely by myself. We have had Ooma Office for almost 4 years and have loved it since! I love that I can easily forward calls to other users, I can port my desk line to my cell phone if I need to step away, I can block calls from spam and unwanted numbers at the click of a button and it is all user friendly.

Contras:

It took me a while to figure out how to add a new line/phone to our existing account

Ooma great Sole Proprietors

Comentarios: Good. The features that are the best is texting, voicemail to email, fax to email.

Puntos a favor:

Ability to access the phone, fax, and text feature via the phone app and desktop app.

Contras:

Unable to search text messages, saving contacts, updated desktop App not sending faxes properly. Apps dont always show live red numbers of unread messages, texts, calls, voicemails

Good Neighbor

Comentarios: Great, had not needed to change phone service providers.

Puntos a favor:

Convenient, reliable, and easy to troubleshoot and operate features.

Contras:

The handset easily breaks and sometimes needs replacing.

Excellent product

Comentarios: Pleasant. Compared to other services, I liked it the best. The app function is nice for when we're away from the office and can work from anywhere.

Puntos a favor:

Ease of getting started. Setup and functionality are great.

Contras:

My phone that I chose runs off wifi. Downsides are if wifi is down but also at random times, calls can be fuzzy. But it can go away on its own or if we hang up and redial it's always better. Infrequent that this happens.

OOMA Voip for insurance offices

Comentarios: very positive, we have had no down time in 4 years

Puntos a favor:

Their is a wide variety of features that can be installed easily

Contras:

OOMA has done what they said they could do and so no cons at this time

Great value for the cost without sacrificing features

Comentarios: The features we need at a fraction of the cost of competing services!

Puntos a favor:

I like the mobile app that allows me to occasionally work from home.

Contras:

No way of knowing if mobile forwarded calls are for my personal cell phone or from Ooma app until you answer the call.

Ooma is just good

Comentarios: not bad but just did not had features I needed

Puntos a favor:

easy to use and can be used on cell, computer and physical phone

Contras:

didnt had many call center features that are needed for big amount of calls

Good Product for Small Office Use

Puntos a favor:

Inexpensive for a small start up business that needs an office number instead of using your cell phone number.

Contras:

The voice quality on the mobile app is based on the wifi signal. There is an option to use the cell signal but it does not differentiate the app ring and the cell phone ring.

Communication Review

Comentarios: very useful and cant do business properly without it.

Puntos a favor:

Convenient and useful for business and other use.

Contras:

its nothing that i don't like. i like everything about it.

Great for remote workplaces

Puntos a favor:

Easy to use and manage system for remote working environment for small staff.

Contras:

The platform is not intuitive and can be more user friendly

OOMA Office phone review

Comentarios: Keep using for last 4,5 years! No one yet can beat the price.

Puntos a favor:

Have quick access to customer service and easy to use online.

Contras:

Not sure what to say. Looks everything is good for us.

Customer Service is the worst I have ever experienced

Puntos a favor:

Equipment and service was good. But the program was way overpriced. Tried to stay, or get the features I needed. Both were unavailable. When I tried to switch service providers, customer service refused to allow the equipment I purchased, and paid for in full, to be used by any other carrier, and would not allow for reprogramming of the phones. This made their service nearly double the cost of the next closest competitor. I would recommend EVERYONE STAY AWAY FROM OOMA!