--- description: ¿Qué es y para qué sirve Xenioo? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Xenioo? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en vivo](/directory/30797/live-chat/software) > [Xenioo](/software/175295/xenioo) # Xenioo Canonical: https://www.capterra.mx/software/175295/xenioo Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/175295/xenioo?page=2) > Xenioo es una plataforma profesional de chatbot para la creación de un asistente virtual inteligente y multicanal. > > Veredicto: 15 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Xenioo? Agencias web, casas de software, trabajadores autónomos, comercializadores. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 15 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Matelab - **Ubicación**: LECCO, Italia - **Constitución**: 2017 ## Contexto comercial - **Precio inicial**: EUR 49.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: español, italiano - **Países disponibles**: Italia ## Funciones - Acceso móvil - Autoresponders - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Creación de informes/análisis - Creación de marca personalizable - Formulario sin conexión - Historial de transcripciones/chat - Reconocimiento de voz - Third-Party Integrations - Transferencias/enrutamiento - Varios idiomas ## Integraciones (en total: 6) - Mailchimp - Microsoft Teams - SendGrid - Slack - Twilio - Zapier ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Chat ## Categoría - [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software) - [Herramientas para crear chatbots](https://www.capterra.mx/directory/31596/conversational-ai-platform/software) ## Alternativas 1. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [WhatsApp](https://www.capterra.mx/software/180345/whatsapp) — 4.7/5 (16317 reviews) 3. [LiveChat](https://www.capterra.mx/software/62194/livechat) — 4.6/5 (1716 reviews) 4. [Slack](https://www.capterra.mx/software/135003/slack) — 4.7/5 (24059 reviews) 5. [Tidio](https://www.capterra.mx/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Great cross-platform chatbot builder" — 5.0/5 > **Luciano** | *20 de mayo de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Its extremely modular approach, multi-channel, agency pricing, various add-ons. NLP engine in included as well as execution diagram to debug conversational flows > > **Puntos en contra**: The initial learning is not very fast and the paradigm of use must be approached with calm and mental elasticity. > > My experience is entirely positive: after an initial uphill journey, the platform starts to pay you back with a wide elasticity, a lot of power, and the ability to create chatbots with a scalable approach to the many communication channels supported. ----- ### "Advance tool for chatbot dialogue creation and hybrid opportunities (chatbot+agent) in multichannel." — 5.0/5 > **Angel** | *12 de abril de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Combination of NLU + dialogue creation. Implementation of complex dialogues can be done by non tech-profiles (many options to be implemented: use of variables, local or global intents, etc.). Many channels included and agents module. > > **Puntos en contra**: There is always room for improvement, such as channels (Microsoft Teams; or allowing one chatbot to be deployed in several channels) or visual elements. > > Allows both big brands and SMEs to implement a complex chatbot if required. Pricing is not high compared with other known solutions that are more limited in terms of functionality. ----- ### "Avoid it" — 1.0/5 > **Usuario verificado** | *1 de abril de 2020* | Hostelería | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: I like that how easy they made it to fork out money from your credit card account > > **Puntos en contra**: Read the fineprint on their payment policy. Once Credit Card number is in, they will not allow you to diable the account and continue to charge you for one excuse or another. U cannot remove Credit Card number or cancel your account. > > Quite bad ----- ### "What about Xenioo?" — 5.0/5 > **Vasilis** | *15 de abril de 2020* | Medios de difusión | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: First, \[SENSITIVE CONTENT HIDDEN\] and all the team are always improving the app adding new features. Secondly, there's Cloud JavaScript platform which gives more flexibility, and NPL that is really a masterpiece, if you have the time to write it correctly, Xenioo is giving you the tool. The Pay as You Go, is also welcome because you pay for what you use and need any month. Easy cancel. Guys there are good programmers. > > **Puntos en contra**: I'd like it very very much more if you could integrate it with Integromat. Zapier is integrated but i am not using Zapier for many reasons. I'd prefer a little more documentation, especially about the not obvious operations, because there are many conditions that you have to test to understand how it's working. It's fun on one hand , but if you're in a hurry you can't do a 'fast app' with Xenioo, you have to be concentrated on what you do. > > Xenioo is a honest tool that is giving you more value for the money you pay. It works. It has some limitations but it's a chatbot. We have other needs too. I wish for example to include a JSON Parser to deliver output without writing Java. But in my opinion 10/10 Thanks \[SENSITIVE CONTENT HIDDEN\] and all the team you're doing a great work. I am using Xenioo in many aspects and I've much more planned. ----- ### "Great chatbot designer" — 5.0/5 > **Luigi** | *10 de abril de 2020* | Entretenimiento | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: he chatbot designer makes building a chatbot very easy. We've been using it for Alexa and Google Assistant integration and it made the process of creating, publishing an mantaining everything a real breeze. We integrated the chatbot with our platform very quickly and easily. > > **Puntos en contra**: I would love to see more simplified versions of the more advanced features such as broadcasting. The number of available options to reach out to users is overwhelming at first. > > Xenioo checked all of our requirement boxes. Great user experience overall. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/175295/xenioo?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/175295/xenioo) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | pt | | | pt-PT | | ----- ## Datos estructurados