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Opiniones de EngageBay CRM

Sobre EngageBay CRM

EngageBay es un software de marketing todo en uno sencillo y asequible para adquirir, atraer, consolidar y cerrar clientes potenciales.

Descubre más sobre EngageBay CRM

Puntos a favor:

I love using a multiform that can manage all of my data and daily functions in the one place without having to sync and integrate multiple platforms using third party service providers.

Contras:

NO SMS Function However I have been told this is coming soon.

Valoraciones de EngageBay CRM

Evaluación media

Facilidad de uso
4.5
Atención al cliente
4.8
Funcionalidades
4.6
Relación calidad-precio
4.7

Probabilidad de recomendación

8.8/10

EngageBay CRM tiene una valoración global de 4.7 estrellas sobre 5 según las 679 opiniones de usuarios de Capterra.

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Raquel
Demand planner en España
Productos farmacéuticos, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Solución integral de CRM con inconvenientes menores

5.0 hace 12 meses

Comentarios: A pesar de los inconvenientes menores, he tenido una experiencia positiva con EngageBay. Se ha convertido en una parte esencial de mis operaciones comerciales y he visto una mejora significativa en mis esfuerzos de marketing y ventas desde que adopté esta plataforma.

Puntos a favor:

Me encanta especialmente la interfaz de usuario intuitiva y la fácil integración con otras herramientas. Considero que las funciones de automatización de marketing son de primera categoría, lo que me ahorra mucho tiempo y esfuerzo en la gestión de mis campañas.

Contras:

Si bien aprecio las amplias funciones que ofrece EngageBay, experimenté algunos contratiempos. Me di cuenta de que el software puede ser algo lento a veces, lo que puede ser frustrante cuando trato de hacer el trabajo rápidamente.

Angie
Ing Software en Colombia
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Todo en un mismo lugar

5.0 hace 9 meses

Puntos a favor:

Su gran variedad de herramientas abarcan la mayoria de los requerimientos de quien lo adquiere.

Contras:

Podria ser un poco complicado de enterner cuando recien se implementa pero todo es de practica y costumbre.

Juan Andres
Administracion de Empresas en Colombia
Tecnología y servicios de la información, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Es estupenda.

5.0 hace 9 meses

Puntos a favor:

Es una herramienta de facil aprendizaje, intuitiva y acorde con lo que uno necesita.

Contras:

Hace falta imcorporar funciones como Google Meet

Yosue
Yosue
Diseñador Web en Chile
Usuario de Linkedin verificado
Desarrollo de programas, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Plataforma de CRM completa y flexible

4.0 hace 6 meses

Comentarios: Un CRM sólido con una amplia gama de características. Es fácil de usar y ofrece una buena relación calidad/precio

Puntos a favor:

Es relativamente barato y tiene excelente relación Calidad/Precio, cumple muy bien como CRM, ofrece una amplia gama de características que pueden ayudar a las empresas de todos los tamaños a mejorar su gestión de clientes potenciales, clientes y ventas

Contras:

Tuvimos algunas dificultades para crear campos personalizados para almacenar datos específicos de nuestra empresa, pero pudimos resolverlo de igual manera

Álvaro
Álvaro
Freelance en España
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Una herramienta con muchas inegraciones y muy completa, un CRM de calidad y realmente eficaz

4.0 hace 11 meses

Comentarios: En general me ha encantado, por las muchas funcionalidades que incorpora y por su precio sorprendentemente asequible para todo lo que incorpora este genial CRM. Muy buen trabajo el realizado también en su interfaz de usuario

Puntos a favor:

Me ha gustado mucho su amplia funcionalidad, así como las muchas opciones de personalización que ofrece

Contras:

En algunas áreas, como los informes, he echado en falta alfunas opciones más de personalización

Manuel
Manuel
Tecnic en España
Usuario de Linkedin verificado
Hospital y atención sanitaria, 501-1,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Buena

5.0 el año pasado

Comentarios: Buena practica y segura

Puntos a favor:

Su facilidad de gestion y la optimizacion movil

Contras:

Algunas caracteristicas senpueden mejorar

mohammed
mohammed
Recruiter en Canadá
Usuario de Linkedin verificado
Empleo y contratación, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Like the Simplicity of the CRM

5.0 hace 3 semanas Nuevo

Puntos a favor:

I can easily manage my contacts using this tool. It helps me tag them and create different lists so that I can easy email them. I have been using Excel where this process was cumbersome.

Contras:

I like almost all the features of EngageBay but it lack some features while creating templates. It doesn't copy the formatting when we paste the content.

Amir
Owner en EE. UU.
Software informático, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Fast ROI with EngageBay

5.0 el mes pasado Nuevo

Comentarios: The overall experience has been very satisfactory. The initial demo and onboarding was highly informative and showed how EngageBay would serve our purpose for a very reasonable cost. The several times I have needed tech support I was able to jump on a chat, explain what I needed help with, and quickly get a resolution to the issue.

Puntos a favor:

EngageBay is an extremely easy platform to implement. While there have been a few times we have had their support team help us, for the most part it is highly intuitive. One of the key features we needed was the ability to create email sequences. Having used other CRM platforms, I was pleased with the bulk upload feature. With other platforms, I found I was able to only upload 50 at a time which was time consuming. With EngageBay I was able to upload 500 contacts all at once. With other platforms I have been limited to sending 500 emails per day. After using the email verifier that EngageBay provides for a very nominal cost, we are able to send up to 1000 emails per day.

Contras:

Setting up the email sequences was a bit tricky in places. The first time I went to upload contacts to the email sequence the contacts did not load properly. When I checked to see results the next day, I found that only a few dozen emails had been sent. After contacting tech support, I was able to avoid having this happen again and was able to get all contacts uploaded.

Usuario verificado
Usuario de Linkedin verificado
Internet, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: GetApp

Absolutely horrible!!

1.0 hace 3 años

Comentarios: I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything was ok and went on. Just to come back on the day of the Webinar to see that nothing was sent and every contact was hard bounced. Yes every single one of them.
Furthermore I couldn't send any email broadcasts to the contacts either. So mainly I was left with leads for my Webinar which I couldn't even use, were it up to Engagebay.
The support team's solution? Purchase credits to "verify the contacts" to be able to use them.
So besides making me lose my time, not delivering the emails and rendering all my contacts useless they want me to purchase something for it to actually work??
Absolutely disgusting and shameful business practices! They then tell me that the problem is not on their end and insist that every contact has an invalid email address. With another similar service I sent the emails with ease. Out of all the contacts, only 4 bounced.
Engagebay has set me back a lot with this.
Avoid at all costs!

Puntos a favor:

At first I liked what it offered for the free plan (things that other similar services didn't offer for free).

Contras:

It doesn't work at all and the support team asks you to purchase credits for it to work.

Respuesta de EngageBay

hace 3 años

Hi there, sorry to know about your experience with EngageBay. Just to bring to your notice, a hard bounce happens only when the email address is invalid. It looks like that is the case here. If the email address is invalid, there is nothing we can do from our end to avoid a hard bounce. To prevent such cases, we recommend all our users to verify all the emails they have on the list. Please note that we do not provide email verifier service ourselves and hence recommend other 3rd party solutions. Seems like the other service you used has a built in validation service and hence the bounces were limited. I would recommend you to send an email to support@engagebay.com including the registered email address for your account and we can check what may have caused the bounces, though we are certain that it was due to the emails being invalid, we could always cross check.

Warren
President en EE. UU.
Biotecnología, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Good option for someone needing a cost effective all in one CRM

4.0 hace 2 meses Nuevo

Comentarios: The onboarding and ongoing customer support is fantastic. They are available almost instantly and often will jump on a video call immediately to help.

Puntos a favor:

The cost vs features is almost unmatched. No bells and whistles but a good, solid platform.

Contras:

You get what you pay for, it does what is needed, but does have limitations.

Respuesta de EngageBay

hace 2 meses

Hi Warren, Thanks for your review. I see that you rates us 3/10 on the "Likelihhod to recommend" parameter. Can you please let us know the reason for the low rating on that aspect. Your feedback will immensely help us.

Anthony
Director en Australia
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

A great option

5.0 hace 3 semanas Nuevo

Puntos a favor:

It is easy to use and work out with fantastic support offered along the way. Much cheaper than most of the alternatives and suits those starting out to the more advanced users

Contras:

There is a limitation on the landing page content in that you can force people to sign up before they look at the page contents.

Juliet
Snr VP Trade Sales en EE. UU.
Edición, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great System for Small to Midsize Companies

5.0 hace 4 semanas Nuevo

Comentarios: They have gone out of their way to ensure my ability to get into their system and start using it. It is easy to use.

Puntos a favor:

It is intuitive. I have been able to use it easily. The customer service is great. Always quick to solve my problem. They have literally programmed functionality into their system to help me.

Contras:

It does not have automatic saving on emails, and I lost about two hours of work when my computer unexpectedly rebooted. Now that I know this, I will manually save often while working on longer projects. There is a learning curve, but I am getting the hang of it!

Markus
Mail Orders Manager en EE. UU.
Edición, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Email Validation

5.0 hace 4 semanas Nuevo

Comentarios: Pleasant, easy to use, simple and user friendly.

Puntos a favor:

I like that you have someone there who is willing to answer your questions and work with you. When you are new to a CRM system, these questions are not always the smartest question, so I appreciate a patient answer that enables you to also learn how to perform a new function.

Contras:

Can't think of anything to say right now.

John
President en EE. UU.
Seguridad informática y de redes, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

CRM Greatfir sales

5.0 hace 4 semanas Nuevo

Puntos a favor:

Easy to use and find contact information

Contras:

Cost is higher than competition and no free version

Cesar
Digital Marketing Specialist en Sudáfrica
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Alternativas consideradas:

Cesar Mulenje - Review

5.0 hace 2 meses Nuevo

Comentarios: I love it, it is easy to onboard and allows me to integrate perfectly with all my social media channels

Puntos a favor:

I like the fact that all features are accesible and I can utilize a CRM that runs my business professionally.

Contras:

Nothing really except that I have to pay for some services.

Raj
Software Engineer en Nepal
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Form integration into our site

5.0 hace 3 semanas Nuevo

Puntos a favor:

I recently encountered an issue while using EngageBay, but I was thoroughly impressed by the exceptional customer care provided by their team. They had a very quick response to the queries and the problem as solved within an hour.

Contras:

While my experience with EngageBay's customer care was excellent, I did encounter a drawback in the form of missing integration documentation.

Cameron
Owner en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Feature-rich without breaking the bank

5.0 hace 4 años

Comentarios: We love EngageBay and highly recommend it to our clients who want/need a full featured platform that will work across multiple departments, automate regular tasks, and that don't want to pay the high-price and add-on that you have to with many other tools. EngageBay's support team is AMAZING!! Anytime I have a question about something, they are quick to respond, very helpful and knowlegable, just a breath of fresh air to know that I can get a hold of someone when we have issues (which isn't that often, but when we do they are there!).

Puntos a favor:

It is amazing to me how feature-rich the platform is at the cost. More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.

Contras:

Learning curve at first just to understand how it works differently from other systems, but that is not necessarily a con of EngageBay because that is the same for every new platform as each has their own little intricacies.

Respuesta de EngageBay

hace 3 años

Thanks for the great review Cameron. Your words are super encouraging. We will continue to build great features to help small businesses grow their businesses without breaking the bank on expensive bloated software.

Rudi
CEO en Polonia
Empleo y contratación, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Very Very Good All in CRM and Marketing platform and Super Service!

5.0 el año pasado

Comentarios: Until now, I have nothing to complain. It is really great to work with the software and the support desk. Hints on new functionality are taken seriously and you will get feedback if it is integrated or not.

Puntos a favor:

The software is fantastic, but even better is the customer service. When integrating CRM, it makes a company very dependent on a platform as it is not easy to migrate to another and it will take weeks to adjust all settings to what you like. But I can say, if this is the direction Engagebay is going (as far as I see now) then I will be on board for many years to come!

Contras:

You have to buy email credits, which I understand in some way, they have also costs to send mails. You have to warm up you mail account. But what Engagebay did very well is integrate mail services from for example Amazon and others. It is some work to set it up, youtube is your friend.

Daniel
President en EE. UU.
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Happy Engage Bay User

5.0 el año pasado

Comentarios: Overall it's been great. Just a little bit of a hard start, but as I said, support had been excellent.

Puntos a favor:

- Tons of features and functionality- Love the all-in-one nature of the program (CRM, Email Mktg, Calendar Scheduling, Live Chat, and more)- Excellent customer service. Very responsive whenever we need help. That's a huge benefit!- Very up-to-date interface- Continual improvement of product- Willingness to fix things and take feature suggestions seriously

Contras:

There is a learning curve and some of the features were hard for us to figure out at first. We have to make use of their support team more than we would have liked due to difficulty figuring things out and/or inability to find the appropriate support documentation. However, I believe that has improved.

Marcello
CEO en Brasil
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

A Magic wand

5.0 hace 3 años

Comentarios: I am very satisfied with EngageBay, I see my company as advanced user of EB, when we got stuck with something, they are always ready to listen and enhance the tool to achieve the desided feature and make the tool even better!

Puntos a favor:

Easy of use, easy of implement, easy of integrate!

Contras:

Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics

Respuesta de EngageBay

hace 3 años

Thanks for the review Marcello. Our landing pages can now support reusable headers and footers. We have developed this feature and it is currently in QA and should go live in a couple of days. We already have the feature to build new landing templates from scratch. You can also code your own ones too. Please check it out and we would glad to help if needed.

Gerald
Owner en Italia
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Value, Efficiency and Productivity

5.0 hace 6 meses

Comentarios: The lead capture and email marketing was sole reason we joined engagebay and couldn’t be happier. Wasn’t expecting all the other features to be part of this software, almost overwhelming but reassuring to know we can start putting most of our work, efficiently into one place

Puntos a favor:

Right now we're using it for contact management and e-mail marketing primarily. We had a CRM in Zoho and will be migrating most likely soon. Pros: Extensive features at an incredible value and easy to use. Customer support response is amazing and communication is stellar. Feel like I havent even cracked the surface of what engagebay can do!

Contras:

Time. As great as engagebay is, it’s hard to manage the migration project to CRM. It’s almost as if there’s too much available and migrating doesn’t feel intuitive.

Nick
CEO en Barbados
Fabricación de productos eléctricos/electrónicos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

great value for money software

4.0 hace 2 años

Comentarios: Its good

Puntos a favor:

It is a comprehensive system that is easy to use, and if the get a problem the help guys are really good

Contras:

I just would like to have the ability to change the user view so that I can have one time quick view and I would love to link Skype

Aman Preet
Aman Preet
Developer en India
Usuario de Linkedin verificado
Automoción, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Pros and cons of EngageBay

4.0 el año pasado

Comentarios: Overall experience was quite good with EngageBay as it helped us with the tool that we needed for the priority basis other than average customer support everything was worth to chose EngageBay

Puntos a favor:

There were 2 main features because of what we chose EngageBay over other CRMs i.e email marketing (bulk email management tool) and ticketing system (mainly for IT infrastructure issues).EngageBay was quite handy and smooth to operate in both of these features that fulfilled our current requirements.

Contras:

The only con that we as a team experienced was the customer support was not that reliable as at times we were getting late responses from customer support team and taking more time as expected to resolve the issue.

Bernadette
Marketing Manager en EE. UU.
Bienes de consumo, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Excellent Customer Service, Mostly Easy to Use

5.0 hace 3 años

Puntos a favor:

It offers lots of features that a small but growing business can access. The support team are incredibly helpful (and quick to respond) if you ever have trouble figuring something out. There are also plenty of free resources such as articles and videos.

Contras:

Yes, there are some features such as the ability to view what list(s) a contact belongs to from their profile in the marketing hub, and the ability to forward tickets to other emails in the service hub. Some tasks require work-arounds to accomplish. The support team gladly take suggestions for improvements though, and the program is always improving.

Anthony
Content Strategist en EE. UU.
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Engagebay has been a great solution for us

5.0 el año pasado

Comentarios: Engagebay has been great, especially the customer support.

Puntos a favor:

Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others.

Contras:

There are parts that are slightly clunky (like email sequences), but nothing too bad.