Opiniones de 71lbs

Sobre 71lbs

71lbs realiza auditorías y reclama reembolsos por demoras en entregas, cargos incorrectos en las facturas de los proveedores y paquetes perdidos o dañados.

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Puntos a favor:

No disponible

Contras:

No disponible

Valoraciones de 71lbs

Evaluación media

Facilidad de uso
3.4
Atención al cliente
3.4
Funcionalidades
3.4
Relación calidad-precio
3.3

Probabilidad de recomendación

5.4/10

71lbs tiene una valoración global de 4.1 estrellas sobre 5 según las 9 opiniones de usuarios de Capterra.

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Mike
IT Technician en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy Solution for Small and Mid-Size Businesses

5.0 hace 5 años

Comentarios: Money that may have been lost, never collected, or incorrectly refunded would have left us in a position of having to cover shipping out of our profit margins.

Puntos a favor:

This company focuses on the irregularities in refund amounts for people who do not have the ability to pay someone to do it. The amount of money that they have found for us is astonishing. We have earned back money from late or lost refunds, incorrect refund amounts, and all without having to address the issues ourselves.

Contras:

We do not like recurring fees. It would be more reasonable to us if we had a one-time fee and just used the software from then on, but they make money based on percentages.

Respuesta de 71lbs

hace 5 años

We are very appreciative of your review! Thank you for taking time to give us this feedback.

Angel
E-Commerce Mgr en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Excellent idea but a bit demanding with the 50/50 pricing expectation.

4.0 hace 4 años

Comentarios: Analytics. Knowing where we ship to frequently is helpful/useful in our business.

Puntos a favor:

The analytics are probably the best things regarding this software and the breakdown. They breakdown the shipping destinations to know where you ship to the most, etc., as well as average spending, box size/weight. They also have refund analytics.

Contras:

Their 50/50 split regarding refunds. I managed to negotiate it lower, but I do not know if that is an option for everyone. The main issue I have is their damaged/lost shipment procedure/policy. Essentially, it is exactly the same as making the claim from FedEx myself. All of the claims we submitted through 71lbs were declined except one. The funny thing is that we started making the claims ourselves to FedEx.com and the claims are being approved/refunded. I do not believe their % profit should include claims for damaged/lost shipments since they are not really doing any of the real work. Thus, we stopped using them for these specific services and we keep the full refunds.

Kevin
pres en EE. UU.
Muebles, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

WHAT A SCAM

2.0 hace 2 años

Comentarios: finding there competition to leave them

Puntos a favor:

[SENSITIVE CONTENT HIDDEN] with 71lbs says they do NOT respond to email. When you call, all you get is voice mail and she doesn't seem to respond to that either. So I am NOT getting any help from her and 71lbs. I went to the CONTACT US on the 71lbs site, silled out the lengthy contact us to [SENSITIVE CONTENT HIDDEN] of 71lbs, hit SEND and it says I am NOT authorized to use this and wiped out all of my information

Contras:

This has got to be the SCAM of the century. Brag about FedEx etc and they won't even help verify your own accounts/payments.

Matt H
Ha utilizado el software durante: No especificado
Fuente de la reseña
Fuente: GetApp

A Consultant's Dream

5.0 hace 9 años

Comentarios: I've been recommending 71lbs to my clients for almost 2 years. It is an instant value add for what I do. It literally takes 45 seconds to sign up. Most of that time is finding FedEx account info. On average, my clients are getting over 5% shipping refunds. I use their services to add value to what I offer on initial meetings, walking clients through a signup while I'm in their office. This is one of those no-brainers that not many businesses know about.

Puntos a favor:

45 second signup 5-10% refunds literally set and forget, client side is completely automated Free recovered expenses Shipping Analytics included

Contras:

50% of refunds for service (although NONE of my clients would ever have the time to do this manually) invoiced monthly for any refunds. (You can add a credit card now to the account to continue automation)

Mike
President en EE. UU.
Comercio mayorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

71lbs is a no-brainer!

5.0 hace 3 años

Puntos a favor:

They make it super easy to use. I connected my shipping account and they keep tabs on everything and request the available refunds. The website is super simple to navigate. When I signed up 18 months ago I specifically wanted a service that just did their thing without my intervention, and that's exactly what I've gotten. I'd definitely recommend 71lbs.

Contras:

I haven't found any negatives with 71lbs.com. I'm very happy with the service I've received.

Max
Ha utilizado el software durante: No especificado
Fuente de la reseña
Fuente: GetApp

This is a no-brainer

5.0 hace 9 años

Comentarios: We have been using 71lbs for a few months now and love it. Who wouldn't want to receive refunds we were not getting before? They do all the work for us and we get our refunds every week. It's a no-brainer

Puntos a favor:

Refund money we would not have gotten otherwise No refunds, no pay to 71lbs

Contras:

Should have signed up sooner

Usuario verificado
US HR & Administration Manager en EE. UU.
Usuario de Linkedin verificado
Internet, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: GetApp

Terrible

1.0 hace 5 años

Contras:

They are trying to charge us for refunds we never received from FedEx. I have asked for proof that there were refunds and they cannot provide any proof but are still threatening us. I have contacted FedEx and they said they have never given us a refund but 71lbs will not accept that and is still trying to bill us for something we never got. Total scam.

Vincent T.
Ha utilizado el software durante: No especificado
Fuente de la reseña
Fuente: GetApp

Quick signup and got money back in the first week.

5.0 hace 9 años

Comentarios: This is too easy. It took me 30 seconds to signup and in the first week we had $700 in refunds. I wish I could go back and collect all of last year's refunds too. Best idea we had this year.

Puntos a favor:

Free found money.

Contras:

FedEx & UPS only let you go back 15 days to claim refunds.

Stephanie
Ha utilizado el software durante: No especificado
Fuente de la reseña
Fuente: GetApp

Awesome app!

5.0 hace 9 años

Comentarios: easy to sign and 71lbs gave us refunds in a few days. Pretty cool service.

Puntos a favor:

I don't have time to track this, 71lbs app does this for me an gets me refunds. What else can I ask for.

Contras:

I wished I would have signed up before.