Opiniones de CloudTalk

intruitive for Both Admins and Users

Comentarios: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Puntos a favor:

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Contras:

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Best All in One tool regarding communications

Comentarios: Very good. Execelent Integrations and support.

Puntos a favor:

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Contras:

The option to send MMS inside Europe. It's not possible yet.

Alternativas consideradas: Aircall

Razones para cambiar a CloudTalk: Less expensive and more options / integrations

Unreliable tool for small businesses that do not work 24/7

Puntos a favor:

The waiting time for the phone lines is short. That is the main positive thing

Contras:

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

Alternativas consideradas: RingCentral MVP

Razones para elegir CloudTalk: Cloudtalk includes an option for SMS's

Well functioning and good integration with HubSpot

Comentarios: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Puntos a favor:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Contras:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Alternativas consideradas: Twilio Flex

Razones para elegir CloudTalk: Freshcaller did not have a good integration for hubspot

Software anterior: Twilio

Razones para cambiar a CloudTalk: Ease of use and ease of deployment.

CloudTalk offers the best solution to our small team

Comentarios: With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Puntos a favor:

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Contras:

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Alternativas consideradas: Aircall

Razones para cambiar a CloudTalk: Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment.

Excellent Cloud Base Phone System

Comentarios: Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows.

Puntos a favor:

I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system.

Contras:

If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex.

Amazing quality of support and calls!

Comentarios: Hidden gem. If you want to power up your sales team efforts or your call center management, this tool is for you.

Puntos a favor:

CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

Contras:

There is no single thing I would dislike about CloudTalk.

Alternativas consideradas: RingCentral MVP

Razones para elegir CloudTalk: Better offer, amazing quality of calls and much better customer service.

Razones para cambiar a CloudTalk: Better pricing and better customer support, including a dedicated onboarding manager.

Great for remote working!

Puntos a favor:

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Contras:

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

All in one solution that is super easy to use

Comentarios: It has been a great experience and the product is solving most, if not all of my needs.

Puntos a favor:

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

Contras:

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Great Customer support for Dyslexic sales proffessionals

Comentarios: Really would recommend this to anyone wanting to open a call centre and does not have the resources for an IT department

Puntos a favor:

I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly

Contras:

Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me

Promised loads - sadly failed to deliver in many ways

Comentarios: Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was pretty rough to use on mobiles devices - which was a bit of a pain. The sync feature into CRM's was nice - but call quality did drop and suffer from time to time - which was a real pain for us. We tried a few different things with the company - but in the end left. The worst thing is their cancellation terms - zero refund - no matter what! I would not touch them - quality issues, really bad app experience and then brutal support/refund policy. Run!!! There are loads more options out there. Run run run. Sad to have to write this - but very disappointed in the company today.

Puntos a favor:

The call recording & integration into our CRM was a really nice feature for us

Contras:

We always missed calls - the apps were awful - which was a killer for us. Finally when we left the awful refund policy - zero refund. I got billed for 1 year the day I left - within hours! Refused to refund the payment - morally and ethically incredibly wrong - awful for all of these reasons. Really disappointed.

Support / Sales not at level it should be

Comentarios: I love the product and would love to continue to use it, I wish it was less expensive and had better support.

Puntos a favor:

The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs.

Contras:

After signing up, it wasn't originally clear that the features we were using were not on our plan. Even though we had purchased a plan all the features only unlocked because of the trial. So we used the IVR, then months down the road after we tried to make changes, we couldn't. The system won't allow you to upgrade your plan on our own. So we had to wait 48 hours for a sales person could connect with us. The support time on the system is very slow. If you're a company who needs answer quick, be prepared to wait. Also if your a Canadian company the price is going to be about 30% higher because of the exchange. I also didn't understand you needed to buy a seat, then you need to pay for minutes on top of this for out going calls.

Great business phone system, awesome quality!

Comentarios: Our whole phone communications runs using CloudTalk. We have sales and support team using it. Love their customer support team.

Puntos a favor:

CloudTalk is very easy to setup with smooth integrations, which really helps with productivity. We use Pipedrive integration for sales and Help Scout integration for support team. After couple of weeks we have really benefited from using it - saved us a lot of time, which we invest into better customer support and helps us focus on growing our business.

Contras:

None, so far it's been very smooth ride without any hassles.

Great call centre software for sales activities

Comentarios: We use it for outbound and inbound sales. Our organization is data-driven, all calls are tracked and recorded, hence we have all data we need to track our sales activities. Cloudtalk is integrated with Salesforce which is also very convenient. Furthermore, we have different phone numbers for different regions that we are targeting.

Puntos a favor:

Software is extemely convenient and very easy to use. I have it integrated with Salesforce, as an app on my computer and as an app on my phone. Thus, calling is super easy with this software.

Contras:

Currently, I did not face any problems with this software. We looked for other alternatives and it was the one that fit our needs. We'll see how it goes when our team will grow.

Alternativas consideradas: Talkdesk, Mixmax, Outreach y Salesforce Sales Cloud

Razones para cambiar a CloudTalk: Price and functionality matched our needs.

Run Away

Comentarios: Terrible.

Puntos a favor:

The system works properly in most cases, but there are a lot of connection issues

Contras:

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product

Freshdesk + CloudTalk works like a charm

Comentarios: Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with. The pricing is also right, unlike some of the “old school” competitors.

Puntos a favor:

I’ve been using freshdesk for ticketing and CloudTalk for it’s cloud phone system capabilities. The integration of CloudTalk and Freshdesk works perfectly and I can easily initiate calls, write notes, share contact details within the apps.. The online dashboard for reporting provides useful data about my call center representatives so I can easilly track SLAs, pickup times, queue times and all the necessary metrics.

Contras:

It’s not a con but a suggestion for future - I would love to see an even broader integration with Freshdesk with some new cool features.

Great telephony service. Highly recommended

Comentarios: We are using Cloudtalk to integrate with our CRM (Pipedrive) and customer support chat (Intercom). These integrations work great. Our sales-people have a much easier time to reach out to prospects. Also with support it is easy to pair a phone call to the user.

Puntos a favor:

I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

Contras:

Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.

Great costantly evolving tool.

Comentarios: This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.

Puntos a favor:

Very intuitive and easy to use. Swift, professional and helpful customer support.

Contras:

Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.

Great value for money

Comentarios: Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Puntos a favor:

Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard.

Contras:

I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality.

Avoid! Poor operation and customer support.

Comentarios: Very poor. We regret that we signed up.

Puntos a favor:

Their sales people is good and the app UI looks good but...

Contras:

The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs!

I recommend.

Puntos a favor:

You can make calls very easily with CloudTalk. It has many useful tools (features) and it is not necessary to understand IT/technology at all.

Contras:

I had to setup CloudTalk myself, but it was easy and they can guide you through this process.

CloudTalk saved our company!!

Comentarios: From all my experience I can say that CloudTalk’s second name should be GAME CHANGER. They delivered on all of my wishes and problems in no time!

Puntos a favor:

There are so many pros, but the most life changing was the costumer service that help us out in our time of need.

Contras:

The only thing I can think of, and it’s not even a con, is that the technology is so advanced we were weirded out for a few minutes when we started.

Porting in numbers

Comentarios: Call quality is not the best, but the porting it the major issue.

Puntos a favor:

I don't feel that anything is positive right now

Contras:

This is an impossible task and no one knows how to help. We have filled out the paperwork over and over and been rejected and the Guy [SENSITIVE CONTENT HIDDEN] who is supposed to help us will not. He either does not know how to do it or is lazy and will not help us. They said it would take about 3 weeks to do and that was 7 months ago.

Intuitive platform

Comentarios: We're solving the hassle of having to worry whether our costumer gets a good experience or not. We know that someone is going to be available on the other end. That's a huge plus for us.

Puntos a favor:

We're able to implement this software within minutes and it just works. The design is very intuitive for us as a team.

Contras:

The iPhone app could use some more features in my opinion.

Good overall

Puntos a favor:

It does what I need it to do with a fair price.

Contras:

I'd like the ability to see a more focused view on users tagged. For example, if I tag a user as "interested" - I would like to be able to filter out all of the people who aren't interested so I can just call those who I know I have a chance with.

Alternativas consideradas: Aircall

Razones para cambiar a CloudTalk: lower price