Opiniones de Haptik

Sobre Haptik

Haptik aporta la tecnología para los IVA (asistentes virtuales inteligentes, por sus siglas en inglés) que transforman la experiencia del cliente, aumentan las ventas y reducen los costos.

Descubre más sobre Haptik

Puntos a favor:

The bot has helped in engaging with multiple customers organically which has helped in reducing overhead costs and cost of acquisition for us.

Contras:

One Major Con would be the training situations where you have similar intents but with different purposes (Eg. Viewing Not Started Courses" & "Viewing Not Started Mandatory Courses.

Valoraciones de Haptik

Evaluación media

Facilidad de uso
4.4
Atención al cliente
4.6
Funcionalidades
4.0
Relación calidad-precio
4.0

Probabilidad de recomendación

8.3/10

Haptik tiene una valoración global de 4.4 estrellas sobre 5 según las 28 opiniones de usuarios de Capterra.

¿Ha utilizado Haptik antes?

Comparte tu experiencia con otros compradores de software.

Filtrar opiniones (28)

Usuario verificado
Systems Engineer en India
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Nice chatbot solutions and supports rapid bot training

5.0 el mes pasado Nuevo

Puntos a favor:

Their Intent discovery option allows me to train bots rapidly with the help of previous support tickets and thus saves a good amount of time for me. Their customization options are quite detailed which allows me to create what I really want.

Contras:

Their pricing can be lowered a bit and integration options can be increased to support more options.

Respuesta de Haptik

el mes pasado

Hello! We appreciate you taking the time to write a review. Everyone here at Haptik loves to know that our customers enjoy what we do. Thank you for bringing certain issues to our attention. Our customers are our top priority and we continuously working at offering the best services. Thanks again for your time.

Narayan
Digital Head en India
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Awesome Conversational AI bot, SME in Telecom

5.0 hace 2 años

Comentarios: Customer service chatbot and call center stack - agent view interface for query solving. Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation

Puntos a favor:

Disambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features

Contras:

Product Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends

Dottie
Supervisor, Support Operations en EE. UU.
Juegos de ordenador, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

We've enjoyed our experience!

5.0 hace 4 semanas Nuevo

Comentarios: Our overall experience with Haptik has been a positive one. Everyone we have worked with has been prompt, courteous, and knowledgeable. There were some bumps in the road that delayed our implementation but issues were, and have since, always been addressed to our satisfaction. We have enjoyed our experience with Haptik.

Puntos a favor:

The APIs we have integrated into our bot are really great and convenient for our Residents. The interface also looks really nice and is intuitive for the user. Our integration does a nice job of creating support tickets on behalf of our users, and our KMS integration does a great job of offering accurate and relevant knowledge base articles.

Contras:

There isn't anything as we use the product that I feel specifically needs to be improved or is missing. It would be nice to be able to have more of a direct hand in updates to language used by the bot, or the solutions set up with and offered by it. However, that being said, requests that we make with the Haptik team for these things are addressed very quickly.

venugopal reddy
QA analyst en India
Software informático, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Review on the Associate level

3.0 hace 2 años

Comentarios: It was pretty decent for a person who is not so familiar with coding

Puntos a favor:

I Liked the fact that the interface was pretty much straight forward and avoided in any confusions

Contras:

I wish there where options to change chatflow background, and a toolbox interface having options like cut, copy, paste, etc

Satish
Chatbot Developer en Singapur
Telecomunicaciones, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good chatbot development platform

4.0 el mes pasado Nuevo

Comentarios: Who were also nice experience.

Puntos a favor:

Haptik is really easy to use. The user interface is really nice. It is easy for non-technical person to understand the Chatbot flow and make changes to it. The No-Code builder is really powerful. It is very easy to create and manage complex Chatbot flows. The code node feature allows to call business APIS very easily using python. The analytics engine is really powerful and gives a good insight of the chatbot usage. The recommendation engine is also really powerful and suggest possible training phrases that needs to be added to make the board better over time. Smart Funnels also helps to track flow completion. The support that we get from customer experience team is also up to the mark.

Contras:

We faced some integration issues in the beginning but the team resolved it after sometime.

Jeet
Jeet
Chief Technology Officer en India
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

A good product for all your AI needs

4.0 hace 2 años

Puntos a favor:

The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great! We had support at every turn on the implementation journey.

Contras:

While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on.

Sachin
HR Analyst en India
Petróleo y energía, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Bot Implementation just got a whole lot easier!

5.0 hace 2 años

Comentarios: My Team and I worked towards creating a Learning Assistant which would cater to all employees learning needs and questions regarding their learning and development. We had used the help of Haptik & Machine Learning to intuitively suggest Learners with Learning Content based on their interests.
The Learning Assistant was a huge hit as we reached 1,00,000+ users organically without the need of any marketing efforts.

Puntos a favor:

The node UI helps the functional team create malleable workflows that can be changed/adapted based on business requirements or feedback of end-users. We have onboard multiple businesses of Reliance onto our platform in which the Bot behaves differently with every business. Haptik seems to accommodate the changing requirements with ease. Additionally, training and pushing critical changes can be performed onan immediate basis and the Haptik Team has always been vested in all our endeavours.

Contras:

One Major Con would be the training situations where you have similar intents but with different purposes (Eg. "Viewing Not Started Courses" & "Viewing Not Started Mandatory Courses". Haptik behaves erractically in those conditions when the "Mandatory" key word is shifted in different positions of the sentence.

Sanjeev
Senior Manager Customer Support en India
Deportes, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best Happtik Customer

4.0 hace 2 meses Nuevo

Comentarios: We are taking care for our customer chat support with happtik and we are pretty satisfy with all the services.

Puntos a favor:

The team is always there to help with all the issue, overall great platform to use for client issues and quires.

Contras:

Put your client chat data with you for more then 6 months at least.

Respuesta de Haptik

el mes pasado

Thank you Sanjeev for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on improving our offerings. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty.

Raj
Manager en India
Comercio minorista, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Efficient and Effective AI Virtual Chatbot

5.0 hace 2 meses Nuevo

Comentarios: The overall experience has been great over the 2 years. Very professional operations and approach. The team is very supportive and helpful on a day to day basis.

Puntos a favor:

1. The AI chatbot being one of the most imp features is on point with great analysis and monthly reports. 2. The CS team is phenomenal and supportive.

Contras:

1. AI features are not explored enough within basic use cases.

Respuesta de Haptik

el mes pasado

Thank you so much Raj for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it.

Gitanjali
Manager en India
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Haptik Review

4.0 hace 2 meses Nuevo

Puntos a favor:

Great features like notifications, buttons, feedback etc

Contras:

Building the bot is slightly complicated initially

Sandya
Sr. Marketing Executive en India
Petróleo y energía, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great Support

4.0 hace 2 años

Comentarios: Very good support and we are very happy with the services

Puntos a favor:

The product is customer friendly and easy to use and as well as the implementation is also very easy

Contras:

Few more improvements are required like more analytics need to be provided to user in terms of agents and automation of agents chats is also required

Ashish
Sr Manager - Customer Success en India
Deportes, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A promising product in near future

4.0 hace 2 años

Comentarios: AI has been the need in recent times for all companies which have users reaching out to them for basic queries that a chatbot can take care of (without having a manual team set up for it). Since we have similar user base, Haptik has been very important in handling our basic user queries in no time.

Puntos a favor:

What makes a product stand out from other products are the unique features. Haptik has recently built something which is required in todays time to give good comparison with other tools offering AI.

Contras:

The product has worked on its AI the most and is lacking a bit on the UI which makes it more interesting for the client and the end-user as well. If this is taken care by the company, they will leading the competition and will definitely be one of the top choices for clients.

Suman
Solutions Architect en EE. UU.
Seguridad informática y de redes, 1,001-5,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Highly adaptable IVA platform

5.0 hace 2 años

Comentarios: We have integrated their IVA into our MSP solutions, specifically IT Service Desk

Puntos a favor:

Integration with a wide variety of back end platforms was a snap. Excellent IVA analytics and data to continually train the virtual agent intent recogntion models.

Contras:

The ML Engine metrics are a bit opaque, and there is not a lot of control over hyperparameters

Nihanth Reddy
Nihanth Reddy
SDE 2 en India
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Best

4.0 hace 2 años

Puntos a favor:

Easy to use and can quickly build the chatbots and ship them to production very quickly Good support and documentation which helps through the development process Readily available integrations for popular apps like Facebook and Whatsapp

Contras:

Can have more integrations readily available Depending on dataset training time increases by huge margin

Mayank
Assistant Manager - Digital Marketing en India
Propiedad inmobiliaria, 1,001-5,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great tailor-made solutions for the Business

5.0 hace 2 años

Puntos a favor:

The bot has helped in engaging with multiple customers organically which has helped in reducing overhead costs and cost of acquisition for us. Especially liked, how the bot was customized for different channels like WhatsApp, Facebook and website.

Contras:

Web chat can be further improved by adding more features like call, cobrowsing, video etc. Also, custom CRM integrations should be possible.

shweta
RCC Head en India
Hostelería, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Haptik Whatsapp integration Review

4.0 hace 2 años

Comentarios: The product works well and team is supportive, however the product change cycles could be reduced.

Puntos a favor:

The software is customizable and the haptik team used to take feedback from us and implement changes in the products as different usecases required

Contras:

The chatbot feature had a very limited usage over the integration

Niyati
Assistant Manager en India
Software informático, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

The releases and the ease of use

5.0 hace 2 años

Comentarios: I was in a team for making chat bots for the Jiomart client and so far the bottom was very well made and minimized a lot of our efforts in non important areas by using default bot templates especially in the UI areas.
We were easily able to optimize our bot to reduce the bot breaks to zero because of it's excellent root node and intent mapping.

Puntos a favor:

The best feature so far was the drag and drop feature which makes it soo exceptional. Even people from non programming background now make chat bots without much difficulty.

Contras:

So far after having used it for around a year I felt that the complexity level of entities is little difficult for people who are from non coding backgrounds, it can be simplified a bit

Jithesh
Team Lead en India
Software informático, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Haptik

4.0 hace 2 años

Comentarios: Overall is good user friendly

Puntos a favor:

The quick chat bots that replied to the users

Contras:

The data extraction for the chats support

Akif
CEO en India
Aerolíneas/aviación, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Very good

5.0 hace 2 años

Comentarios: Very good

Puntos a favor:

It is customization is very good and they also have the business understanding

Contras:

Implementation time. Since we one of the first ones, the implementation time took time

bruce
CCO en India
Salud, bienestar y deporte, 501-1,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

AI Is The Future of CS

5.0 hace 2 años

Comentarios: Brilliant team of dedicated professionals worked seamlessly with our internal team and our CRM vendor, and in 6 months, under lockdown and WFH conditions, went live and began servicing thousands of customers daily. With Phase One implementation, our bots are able to close 50% of all customer queries without live agent intervention. Phase Two will increase this number to about 85%.

Puntos a favor:

Empowers customer self-help. Reduces cs friction and live agent demand by about 50%.

Contras:

No complaints. Its been live for two months now and so far, so good.

Harish
RME en India
Petróleo y energía, 1,001-5,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

HAPTIK REVIEW

4.0 hace 2 años

Comentarios: Good

Puntos a favor:

Basically Customer care support & Ease of use

Contras:

Improvement: while manually answering queries you can add auto suggest option like linked in

Usuario verificado
Manager - Digital Partnerships & Innovation en India
Usuario de Linkedin verificado
Medios de difusión, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Excellent customer service

5.0 hace 2 años

Comentarios: Excellent. Brilliant execution.

Puntos a favor:

We had set out to make a chat bot and soon realized it was an uphill task. The Haptik team entered the scene and took the onus. Within the first few meetings we realized our work is in good hands. Team had everything in control, from costing options to product development. From legal conversations to general task management, the team did it all. Happy to partner with Haptik.

Contras:

Would appreciate if the reporting interface is more robust.

Lucas
Jr. Solutions Engineer en EE. UU.
Tecnología y servicios de la información, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

End-User Friendly Experience

4.0 hace 2 años

Puntos a favor:

Haptik provides an intuitive interface for building conversational AI Bots. The learning curve is relatively smaller compared some of its competitors due to its extensive documentation and end-user friendly UX design. One of my favorite aspects though is its high level of customer support; their team is highly responsive and attentive to client's custom specifications.

Contras:

Overall the features are great and it's hard to single out one single con. This is relatively minor but it'd be great to see a list of different machine learning algorithms that Haptik uses or the ability to choose a specific algorithm for training data.

Hemanth
Software Developer en India
Telecomunicaciones, 10,000+ empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Good User Experience

4.0 hace 2 años

Comentarios: For Developing Chatbots .

Puntos a favor:

I was involved in the demo and integration of the bot to be used along with the apps that were being built by our team. The user experience of the bot is what stands out compared to the competitions of their product. I also liked the availability of the documentation and the good support.

Contras:

It could improve on adding custom NLU and support

Sarah
Customer Relationship Manager en Emiratos Árabes Unidos
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great interactive tool

5.0 hace 2 años

Comentarios: Out of hours support improving customer accessibility & reduced advisor contact resulting in increased productivity.

Puntos a favor:

Easy integration, tailored and personal to our brand, useful analysis data.

Contras:

Ability to make amendments to content directly/configure rather than through support would be a great addition. Other browser compatibility.