Opiniones de Dialpad

Es bueno.

Puntos a favor:

Tiene las herramientas indicadas que se adaptan a la necesidad de quienes la aquieren, facil de implementar y funciona de maravilla.

Contras:

Las llamadas suenan entrecortadas pero es muy raro que pase.

Es genial este aplicativo

Puntos a favor:

Me gusta que puedo enviar archivos de mi computador a mi celular sin tanta cosa.

Contras:

se me han entrecortado las llamadas cuando estoy transfiriendo datos pero es algo que se soluciona.

Mas que util

Puntos a favor:

Es una plataforma fácil de utilizar, donde podemos usar video, voz, mensajes, entre otras. Tiene aliados como G Suite y Office 365 la cual la vuelve una aplicación confiable tambien tiene un precio asequible.

Contras:

Es un sofware bastante completo, no tengo quejas.

Dialpad, A Phone System You Must Try!

Comentarios: Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great.

Puntos a favor:

Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging.

Contras:

Honestly, Dialpad is great. I don't hqve any negatives to say about using them as a phone system.

Great product great team

Comentarios: I love Dialpad and their desire to do business and make and keep us as customers.

Puntos a favor:

I love that Dialpad literally worked with my company to get us out of our terrible contract with our previous VoIP and that allowed us to setup and configure a call center. Call center and documentation and auditing is great for giving peace of mind and accountability to our employees and customers.

Contras:

There was literally nothing I disliked about Dialpad. Dialpad is a great system and great for the price.

Tactics DO Not Sign UP-Beware Deceptive Sales

Comentarios: I am extremely disappointed with my experience with Dialpad. From the beginning, they lied to me to trick me into a contract with them. I was explicitly told that I would be able to add and remove users as needed for my business. However, this turned out to be a blatant lie. After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional licenses, even though I am not using them. These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time. Getting a hold of someone on the phone or receiving any form of customer support is practically non-existent. They only seem interested in talking to new customers, likely because they aim to trap as many people as possible into these deceitful contracts. Once you're in, they don't care about helping you out. The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance. I am now stuck paying over $300 for just 3 lines that I am using, while being contracted to pay for 7. On top of that, transferring your toll-free number is not free as they misleadingly imply—you have to pay additional fees to receive calls to your toll-free number. It is really messed up that a company would use such deceptive tactics to trick customers. I am determined to leave a review everywhere I possibly can to warn others about this platform. Save yourself the frustration and go somewhere else! Dialpad is not worth the headache and the hidden costs.

Puntos a favor:

It is all a scam i don't like the way they use deceptive tactics to trick new customers into contracts

"Overcharged for Months with No Resolution – Terrible Customer Service!"

Comentarios: I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month. Their customer service is completely unresponsive—my last email sent in September was ignored. This ongoing problem has caused significant financial stress for our business. I would not recommend their services to anyone based on this experience.

Puntos a favor:

"Dialpad's interface is user-friendly, and their call quality is generally reliable. The platform offers a range of features that are helpful for managing communications, making it convenient for day-to-day use. However, these positives are completely overshadowed by their poor customer service and billing issues.

Contras:

"The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use. This ongoing problem has caused financial strain, and their slow or non-existent communication makes the situation even more frustrating."

Dialpad Delivers Seamless Communication

Comentarios: It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless and efficient solution for modern team collaboration.

Puntos a favor:

There is a great intuitive interface, cloud-based accessibility, and robust features Calls made using the platform are clear and the video calls and AI-driven transcription services are stellar.

Contras:

Monthly price can get pretty high as each feature is done piecemeal.

Calling Success

Comentarios: Effective, dependable, and easy to use communication tool that improves teamwork and production.

Puntos a favor:

Precise transcription of calls in real time

Contras:

Dialpad has nothing that I dislike about it.

AVOID!!! THESE GUYS ARE VERGING ON SCAMMING HIDING BEHIND SMALLPRINT

Comentarios: VERY POOR - DO NOT BELIEVE THE HYPE. I SUSPECT THEY ARE FACING FINANCIAL DIFFICULTIES HENCE THESE VERY CUSTOMER HOSTILE TERMS

Puntos a favor:

Interface is slick compared to the previous product we used

Contras:

We started with 20 licenses and as our business grew we increased to 50. Now our business isnt as big and we're trying to reduce licenses back down to 20 and they continue to charge for 50 - I genuinely thought this was a mistake but NO! They legit think its ok to state that I can only reduce user count at contract renewal in 3 years! These terms were buried in the smallprint and their customer support is useless. Our supposed account manager just avoids us, the original sales person that neglected to tell us this very important detail has left the company. I am basically having thousands of dollars stolen from me by these absolute rogues - this is verging on criminal

Love Dialpad and will never turn back!

Puntos a favor:

I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone. It is easy to move throughout the app and explore all the features, and you can seamlessly move your calls throughout your office/organization with no hassle or extra steps. Whether you are using it for yourself or as an office/company phone system it is an effective tool that makes the crucial communication flawless and simple. 10/10 recommend

Contras:

I don't have anything bad to say about dialpad, except maybe adding a software that allows you to sent mass texts in a non-group text setting. Which to be fair, I am sure they probably have it and I just do not know how to use it though.

Dialpad - good and getting better

Comentarios: Ok. Relible service. I just don't update or use some features because they are hard to figure out.

Puntos a favor:

price at first. Now it is a bit more expensive. I liked the voicemail transcription.

Contras:

It is not very intuitive to set up voice mail and call routing and other features.

DO NOT USE HORRIBLE SERVICE

Comentarios: Absolutely horrible experience with Dialpad, Initially it was fine, however as soon as I had any technical issue it gets passed from team member to team member all telling me to do the same thing that did not fix the issue. They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had already tried that. To then get passed onto another and another. All whilst nobody actually listened to the actual issue.

Puntos a favor:

User interface was ok and fairly easy to get around. But nothing actually worked

Contras:

Basically everything else - Customer service is more useless then a blind dog trying to figure out what is going on - Doesn't forward calls to external numbers effectively or efficiently.

They will hold you hostage.

Puntos a favor:

Be very cautious when entering into an agreement with Dialpad. Dialpad has a great product. However, they will hold you hostage should you want to make any changes to your account. We have doubled the number of users but our price has gone up more than 10x what we were originally paying in 2020. They are charging us for things we don't want, don't need. They keep telling us they will downgrade and then they don't. They literally will not respond to you for months. We have been going back and forth for 9 months on this.

Contras:

Ethics. The people on our account have been not wonderfully helpful.

Artificial feature limitations soured my experience with Dialpad

Comentarios: Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Puntos a favor:

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Contras:

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

This is the next step in IP phones - Perfect for working from home

Comentarios: This has been one of the best decisions our IT team has made. We tested the other cloud phone providers, with none providing the fully featured, simple and reliable system as Dialpad.
Adding users, configuring phone trees, configuring main lines, adding fax, everything is simple, fast, and intuitive in their system.
With integration into Hubspot, which we already used as our CRM, our management has even more insight into their sales team's performance.
Our user feedback has been overwhelmingly positive.
Our ability to have users work from home and have 100% full phone access cannot be overstated. This is probably the biggest takeaway anyone should take from reading this. Absolutely no disruption in our ability to call or make calls when switching our entire office to working from home.

Puntos a favor:

Deployment cannot get any more simple. Set up the user in the web interface, put in 4 digit activation code on phone. Done. Work from home - SIMPLE. With Office 365 integration, users simply use their email and pass to sign into Dialpad from their personal cell phone, personal computer, work computer, anywhere. Just moved offices, our phone system was the only system that required no extra setup. Just plug in at the new location, and everyone is working like normal. Simple and intuitive. Reliable, priced perfectly, full of features.

Contras:

I used to have cons with the limited abilities admins had over users' settings like call forwarding (for example, if an employee is sick and forgot to set her calls to forward to someone else). This has been fixed recently, and at this point I cannot think of any con.

My Experience With Dialpad

Puntos a favor:

With Dialpad, managing business calls has been easy thanks to features such as call recording, call tracking and VoIP. The business phone system features are very capable and using this tool is easy It also comes with sales enablement features.

Contras:

It has so many helpful features and so far Dialpad hasn't posed major challenges.

Easy to use app for web and mobile to call and receive calls

Comentarios: Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by dialpad for my clients.

Puntos a favor:

I love that they have a web app too. I can use it with my other tasks instead of being on separate devices to use dialpad for calling

Contras:

Nothing in particular! The web app has a weird UX where I find it hard to locate the calling button. Else, everything is great

Slimy Sales Team

Comentarios: Stay away from Dialpad - they lied to me about the capability of their product! After I signed the contract to switch the onboarding team explained to me that what the sales man said was possible is not possible at all. I gave them time to check for a solution only to be told one does not exist! When I asked to cancel the contract they refused stating they will hold me to the contract for 2 years. I have not even ported my number!

Puntos a favor:

Nothing! The team is a bunch of liars!!!!! Especially Muhammad!

Contras:

Stay away from Dialpad - they lied to me about the capability of their product! After I signed the contract to switch the onboarding team explained to me that what the sales man said was possible is not possible at all. I gave them time to check for a solution only to be told one does not exist! When I asked to cancel the contract they refused stating they will hold me to the contract for 2 years. I have not even ported my number!

Choose someone else

Puntos a favor:

None, we left openphone and regret the decision to do so. Going to go to aircall where hopefully their callback queue actually reflects the people that need calls back. Even after refreshing, customers that colleague A called back, colleague B would see that they needed a call back.

Contras:

No SMS notifications, callback queue has never matched from user to user. It's almost like every user has to manage their own callback queue, but person A doesn't get notified that person B has already called them back and spoke with them.

Easy to make calls

Puntos a favor:

It's a great app for calls and multi calls, also works as chat.

Contras:

So far, I have no cons with using the app.

Not Ideal for Our Business or Android

Comentarios: It could be ideal for certain businesses or teams with all iPhone users, but for our small team it was not ideal.

Puntos a favor:

Dialpad's web application made it fairly easy to set up the account, customize ringback tones, and view settings.

Contras:

I was constantly having issues on my Android and there was no way to "ask first" or transfer a call back to myself if my team member couldn't answer.

I cancelled this crap

Puntos a favor:

I didn't like anything almost from the beginning

Contras:

So I gave it shot because it came up as the number search when I was looking for a system. While at the same time, it was not user-friendly and it was more expensive than it should be for what was provided. Could never get the calls to forward, and could never understand how to use features or mobile app.

Decent set of features but overpriced

Comentarios: Bad customer service that holds your account hostage if you want to cancel.

Puntos a favor:

Configuration capabilities are there to set it up any way you want.

Contras:

Customer service is atrocious. I am days into cancellation process and they are still holding my account hostage.

Dialpad a great alternative to legacy phone system for your business

Comentarios: Dialpad has been great for our small business. Less expense then traditional land line. Also, easy to use with desktop application.

Puntos a favor:

Dialpad has been easy to use and we have not had issues resulting in lost calls. You can load the program and make calls from any computer or mobile phone.

Contras:

The thing that I have to deal with from time to time is selecting the speaker. This is more of a user issue but it would nice to be able to better select the input I would like to use.