Opiniones de Jira

"Potente herramienta de administración de proyectos"

Comentarios: Ha sido en general una buena experiencia, nos ha ayudado bastante a organizarnos y trackear las tareas, organizar épicas y registrar el trabajo realizado, pero resulta un tanto tosco y pesado, dando una sensación de lentitud por lo que habría que mejorar en eso.

Puntos a favor: JIRA es muy completo y siempre que crees que le falta algo, en realidad lo tiene pero no estaba activado. Permite administar las tareas usando SCRUM o KANBAN y ajustar los tableros de manera personalizada. Tiene muchísimas opciones y alternativas, es muy flexible pero un tanto confuso para un usuario inexperto. Posee muchos reportes de sprint y permite segmentar los datos de manera útil. Posee filtros personalizados sobre los cuales visualizar luego la información y nos está resultando muy útil.

Contras: A veces resulta un tanto lento, creo que deberían remover algunas transiciones CSS que camuflan un poco la lentitud en traer los datos pero dan la sensación de aplicación lenta. Si abres muchas incidencias en pestañas tendrás el CPU a fuego y tardará bastante en cargar.

"Bueno para la gestión y trackeo del trabajo diario"

Comentarios: La herramienta ayuda bastante en el trabajo diario aunque tiene, a mi parecer, varias oportunidades de mejora. Por ejemplo antes de empezar un sprint es dificil que el equipo pueda ver qué carga tiene cada integrante para poder equilibrarla en tre todos.

Puntos a favor: Su mulltiplicidad de features ayudan en la gestión del trabajo diario del equipo. Tiene desde herramientas de estimación como poker planning hasta la consulta de métricas de performance del equipo.

Contras: En ocasiones y determinadas acciones de usuario resulta poco intuitiva y con comportamientos inesperados en los componentes de su interfaz, lo cual genera incomodidades en el uso. Estos comportamientos se terminan aprendiendo e incorporando con el uso continuo en el tiempo.

"De gran ayuda para implementar metodologias AGILES en equipo de trabajo"

Comentarios: Soy usuario habitual de jira, ya que lo utilizamos como herramienta para la gestion de proyectos, es muy bueno para tener un seguimiento y organizacion de nuestras tareas

Puntos a favor: Es una muy buena herramienta para coordinar y llevar acabo metodologias aguiles de trabajo ya que te permite desde la planificacion, armar sprints, tener un backlog centraliizado y estimar tareas

Contras: Tiene una curva de aprendizaje media alta, pero mas alla de eso no cambiaria

"Manejo de Jira como usuario final"

Comentarios: Muy buena pero necesitaba saber más para sacarle todo el provecho posible

Puntos a favor: Se puede mantener una organización del proyecto según los roles que tenga cada persona del proyecto

Contras: Se debe saber utilizar bien el manejo del programa para sacarle todo el provecho

"Herramienta útil para gestionar peticiones de desarrollo y mantenimiento"

Puntos a favor: Lo que más me gusta es que resuelve el problema de gestión de colas y prioridades de las peticiones de desarrollo y mantenimiento de diferentes departamentos de la empresa. Permite agrupar, clasificar y priorizar tareas que nos permite ser más ágiles y centrarnos en lo importante.

Contras: Quizás la herramientas es demasiado simple. Hecho de menos tener herramientas de seguimiento y aviso de estatus de incidencias proactivas.

"la mejor herramienta para administrar mis tareas"

Comentarios: hemos optimizado un 100% el control de tareas en la oficina , era demasiado complicado administrar por medio de correo electronico o mensajes de texto , con esta herramienta sabemos muy bien el seguimiento de tiempos, cantidad de tareas , que colaboradores estan trabajando en que proyecto

Puntos a favor: utilizo esta herramienta a diario para planear mis proyectos y asignar tareas a mi equipo de trabajo, en cualquier momento puedo saber que avances tenemos y puedo dar seguimiento a cada tarea que asigne

Contras: en ocasiones actualizan la interfaz y se vuelve un poco complejo adaptarse a las nuevas funcionalidades pero siempre son mejoras que a la larga nos ayuda a tener mejor control con la planeacion y administracion

Alternativas consideradas: nTask

Razones para cambiar a Jira: fue mucho mas intuitiva, facil de administrar y el precio esta dentro del presupuesto de la empresa

"Perfecta para las empresas!"

Comentarios: Para nuestra empresa es fundamental una herramienta que deberían tener todas las empresas que quieran crecer!

Puntos a favor: Muchísimas funcionalidades en nuestra empresa tenemos toda la información subida ahí se complementa excelente con Drive y facilita nuestras tareas diarias de manera extraordinaria!

Contras: La interfaz podría ser mejor, un poco más amigable con los usuarios pensando que sea fácil e intuitiva.

"Observaciones"

Comentarios: Jira es un programa útil y eficaz pero su interfaz no es la más práctica

Puntos a favor: Lo que me gustó de Jira es poder organizar mis tareas a Diario para ser más productiva para el equipo

Contras: Sentí la plataforma bastante dificultosa para manejarla

"Buen sistema"

Puntos a favor: Sin palabras es un sistema bastante sencillo de usar, aunque tal vez dejar personalizar colores en los estatus del Workflow sería genial

Contras: Que no deja personalizar colores de estatus.

"Jira for bug tracking and project management"

Comentarios: I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

Puntos a favor: We used several bug tracking tools in the past but Jira is by far the best one. What I like most:
- user friendly interface, provides a nice user experience
- Agile SCRUM/Kanban support out of the box
- extremely configurable on almost everything
- extendable through custom scripting, either built-in or via addons
- very collaborative
- there are thousands of addons in the marketplace; you can even write your own

Contras: Being so flexible to be configured, the learning curve for admins is a little steep.
The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

"Enablement of Team collaboration for Agile projects."

Comentarios: JIRA is a great tool that allows for greater team collaboration within Agile projects. It is easy to use and very intuitive. Sometimes connectivity can be a problem especially with the cloud based versions. JIRA definitely provides more value than shortcomings.

Puntos a favor: 1. Different user roles can be defined to allow for segregation of duties.
2. Epics can be defined to assist with long and intermediate project planning.
3. Duration of sprints can be defined according to project requirements.
4. Statuses for user stories can be used for tracking progress as well as workflow management.
5. Allows for bulk import of epics and user stories which can fast track administrative tasks where this information has been captured elsewhere e.g. CSV format

Contras: 1. Only users from within the organization can be assigned to tasks and user stories. This can cause unnecessary delays where external users need to provide urgent input or contribution.
2. Statuses (user stories) cannot be defined specifically for a board where multiple boards exist within a project.
3. Only two types of users can be assigned to user stories, which are assignees and reporters. JIRA does not allow for multiple users (assignees) to be assigned to one user story.

"More then you will ever need / Tool to handle thousands of problems one by one"

Puntos a favor: *Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform.
There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue. * New UI Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers. *Customization Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Contras: *Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use. Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

"Review for Jira as a developer"

Comentarios: We moved our IT department to start using Jira for the teams that work in development. We have not yet moved our Helpdesk or "system uptime" teams over since we are still looking at what product works best. So with the smaller team, I believe it has helped in keeping our tickets in order. It is simple to see what is currently being worked on in each project. We do not have the highest plan so we do not have all features, but I think our current feature set is large with room to evolve.

Puntos a favor: Jira is excellent at keeping track of our issues and linking between them on a kanban board. It was our introduction to a Kanban system of tickets. There are also many features we see ourselves using that we are on the verge of delving into, allowing us to focus on the tickets now but expand in the near future. I like that tickets are easily linked to each other. Our previous system made it difficult to know which tickets were related, while Jira has several options for relating tickets (related to, duplicates, blocked / blocks/ etc)

Contras: I think the price can get high depending on how big your team is. We were just over the free limit which becomes a large cost, especially once you include subscriptions to confluence etc. I think the load times and UI can get buggy at times, there are multiple times a day I have to click through menus several times for it to register. This is by far the most frustrating thing, especially when you have many tickets on a page. One issue we had was that our current ticket system allows us to CC users onto tickets so they (+ anyone else we add) can get an update. This was not possible through regular Jira, however something similar could be done with effort on the Jira Service Management side.

"Love/hate relationship with JIRA"

Comentarios: I'll focus on the experience of moving from JIRA Classic to Next Gen project types. Basically, over 19 years of existence, Atlassian made JIRA so customizable, that it was difficult for new users to get started. You had to spend months learning the platform just to make simple changes to process management. So Atlassian started over with Next Gen projects. Next Gen projects have some cool features like a road map. Even though I'm experienced with Classic, I decided to try Next Gen. 95% of the time, it works fine. However, there are frustrating limitations: * Workflow transitions rules are very limited. Next Gen allows transition to any status.
* Custom fields are project-levels, so moving issues between projects is a pain.
* You can only do Sprints or Kanban
* Epics are just grouping issues. They don't do much else and don't show on the board.
* Single board per project

Puntos a favor: * Allows the issue flow to be perfectly configured to match your software development practices.
* Highly customizable process management - define the properties of issues and how they transition between states.
* Integration with many other products, like Slack & GitLab

Contras: * "Next Gen" project type lacks many features of Classic projects.
* Classic Project configuration is full of bloated features and complexity
* Next Gen projects sometimes have frustrating bugs and limitations that don't get fixed for years.
* Issue transition between Next Gen and Classic projects is not smooth (custom properties don't carry over)

"Jira: best software for Scrum and Agile Management"

Comentarios: I´m using scrum and interating continously to achieve expected outcomes developing software.

Puntos a favor: I like the most the integrations available (Bitbucket, Slack, etc) and how customizable the software is. You can define which detail to include in any new created task, project, etc.

Contras: I liked least the format used for uploading files. With this purpose Jira works together with conduent in a "Pages" format but I would prefer a File Management System based on folders.

Alternativas consideradas: Trello

Razones para elegir Jira: I was looking for a software with more tools alligned with software development processes and tools

Software anterior: Teamwork

Razones para cambiar a Jira: Jira is the most complete SaaS option available in the market for software development team. Their format help teams to adopt scrum.

"Minimalist, easy to use, feature rich and easily integrable"

Comentarios: JIRA is very useful for collaborating on projects across large teams . It is constantly evolving to accommodate new features, works well for various team sizes, ensures minimalism, and makes sure updates are not missed

Puntos a favor: Jira is a defacto project management tool in most companies, given its agile oriented layouts of Kanban, and recently introduced Gantt and Timeline views. Task assignation, subtasks, stories, time estimation are easy and even new hires can easily onboard and use it effectively. My favorite was its super clean sync with Slack and its fast alert system, so that any assigned tasks, deadlines and updates would never get missed, even with my team working across different time zones.

Contras: JIRA has numerous free alternatives, and tbh, I find it slightly overpriced in a competitive market. While my company pays for the official tool that we use, I am usually unable to use JIRA for my personal projects since the free tier limits are very small. I really think JIRA should create a personal project plan that would allow access to some of their services for free/much more reduced cost.

"You've got to try this."

Comentarios: I really think these guys "live and breathe" this stuff. No, I dont work for them and they're not paying me - in fact this review is free, and I'm happy to give it to these folks. Not only is it a great product, if you need their support, you'll quickly see they very much enjoy helping their customers out and they are true believers in this software's abilities - and they are RIGHT.

Puntos a favor: Seriously, where do i begin on this one? Project management? Help desk? This system makes it look easy. If they haven't thought of it, dont worry - they have a marketplace with add-ons by independent developers .. you're going to solve your project management / help-desk / ticketing / stuffyouhaventeventhoughtof problems with this one.

Contras: There are so many features, so much to try out that at first, it can be a bit of an overload. Just stay focused, start simple, and grow into the more advanced features and add-ons.

Alternativas consideradas: Salesforce Service Cloud, ConnectWise Manage, Dynamics 365 Customer Service y ServiceNow Customer Service Management

Razones para elegir Jira: Lower price, more features, and overall this one was just more fun to use.

Software anterior: Autotask PSA y SherpaDesk

Razones para cambiar a Jira: More bang for the buck, free trial.. they have no problem letting us try this software out to make sure its a right fit.

"Jira - Worth It"

Comentarios: Overall this is a great product that I would recommend for small and perhaps larger teams, it has worked well for us to minimize the inbound flow of support requests (or at least provide a single channel) and during the COVID-19 outbreak has helped substantially in keeping track of issues from remote users who can't "tap" you on the shoulder.

Puntos a favor: I think Jira is great that it allows us to build workflows for our support team, as well as for use as a project management system when planning out software development timelines and estimates. This tool has really reshaped the way we look at IT, and provides the metrics and analytic information to back us up.

Contras: The learning curve is pretty steep with Jira, getting into some of its more advanced functionality like integrating with other software and initially setting things up takes some time. As well, the Confluence pages have great amounts of features, but the formatting is a little awkward on the web interface.

Alternativas consideradas: Asana

Razones para cambiar a Jira: Asana was great for its looks, but lacking in functionality and reporting.

"Best ticketing tool to use and track Issues"

Comentarios: I have been using this tool for almost 2 years for tracking, creating Incident and also for change request,
It's simple to use and easy to filter our query.

Puntos a favor: Ease of use and filters and customizing dashboard based and sharing across team

Contras: All good, when downloading any incidents it should consider all the attachments and download in the particular incident.

"JIRA works pretty great for projects and tasks"

Comentarios: JIRA has been very beneficial to us across all teams and it's very useful for service and technical management.

Puntos a favor: I like the kanban board, it works very well and looks simple to use (but it's not easy to setup). The task management for business project is very nice and the new feature of being able to look at the overall work like in a spreadsheet, definitely beats Smartsheet for me. I like that you can easily move your work when you're done using the board view, if you like.

Contras: Scrum/Agile can be difficult to setup because the Kanban board isn't so great when setting it up. I have run into some difficulties with it, their support board was helpful but it did not resolve the issue. Business projects do not have the ability to link to Bitbucket, it would have been nice to include task management with Bitbucket integration, it helps to appropriately follow up on tasks. The board view for tasks and sub-tasks doesn't work for me. I'd like to see that there are major tasks with steps of the child tasks (change the subtask icon too).

Alternativas consideradas: Smartsheet

Razones para elegir Jira: Atlassian has a wider product range and it helped to keep everything with one organisation. Secondly, at the time, JIRA integrations with other tools we used, worked really great.

Software anterior: Asana

Razones para cambiar a Jira: There were some drawbacks with Smartsheet when we used it for a short time to try it out. Some liked it but my team and I preferred JIRA and we were the decision makers.

"One Stop Project Management Tool"

Comentarios: We have been using JIRA across the current project and there are at least 10 different teams (Squads) which are working on their projects (Large Project broken into sub projects). From feature describing to user story writing, test cases, defects, reports, matrix, dashboards, time tracking all such activities been handled by JIRA.

Puntos a favor: JIRA is one of the best, simple, and user friendly project management tool. We have been working for almost 3 years now and the user experience it offers is applaudable. You can create your agile boards for scrums and can go KANBAN as well. You can create as many different teams and squads. Link your issues to stories and trace it to the feature, Track how much effort is being spent on an item; Track for how long an item has been been sitting idle; Prioritize your issues, backlogs; Create dashboards for ease and convenience; generate reports, traceability matrix, velocity burndown charts; add/remove user access. You can customize it as per requirement and with ease. Recently it has moved to cloud, so down time has been relevantly decreased which is an added bonus. Best part I like about using JIRA is that its very easy to handle, we can do bulk update on items and it takes very less time to understand. This is one of the best tools that is out there and I believe almost every organization is using it.

Contras: There is nothing much to add in this section. Practically I am all thumbs up for JIRA. I have a suggestion though. JIRA needs to have a Instant Messaging option enabled so that an organizations do not need to look out for a separate tool. I think if Atlassian would be able to achieve it, not only they would be able to enhance their customer base but they would be able bring a lot revenue.

"Jira : Collaboration of multiple people on same platform"

Comentarios: Jira is an extremely useful product to work with a very large team and many project at the same time. Jira supports Agile and Kanban both the types of project management strategies.

Puntos a favor: It's a very powerful tool. It provides many advanced features to collaborate with people. We can easily tracks things on Jira through our mobile devises and other gadgets. It helps us to plan the projects with tasks and sub-tasks.

Contras: It is an expensive software compared to other open source software. I have worked with many software Jira is one of the most expensive product that we have used in our projects.

Alternativas consideradas: Asana, HubSpot CRM y Salesforce Sales Cloud

Razones para elegir Jira: Salesforce was not suitable for our requirement and the type of business that we are doing. So, we have shifted to Jira and it's a very important decision for us to collaborate our exciting team.

Software anterior: Salesforce Sales Cloud

Razones para cambiar a Jira: Jira is developer friendly, easy to work with, easy to collaborate with multiple people on the same task, have features to same attachments and issue tracking with notifications is very helpful to complete tasks on time.

"Just Jira It"

Comentarios: It's a great software to use and would recommend it all day every day.

Puntos a favor: It's arguably the best software I've used for project management in my team, it's quite efficient, has some cool features like linking your tasks to a git branch repository, it's generally a cool software to use in an agile team.

Contras: It can sometime be complex navigating around and may need some getting used to. Sometimes needs refreshes in order to check for latest changes in a sprint or during a backlog grooming session.

Alternativas consideradas: Asana

Razones para elegir Jira: Trello was too simple and a bit untidy at the time.

Software anterior: Trello

Razones para cambiar a Jira: Because it was in the suite of Atlassian and we were already using bitbucket which is also a product of Atlassian

"Jira Cloud make tickets easy"

Comentarios: Jira has been easy to learn and quick to expand. We started with a user base of around 10, this quickly became a 1000 in the space of three years. Every department uses Jira Cloud everyday for a whole range of different reasons.

Puntos a favor: The ability to manage tickets day to day was a must. Some of these were coming from external parties and others internally. We ended up using it across the company in many departments so the ability to have multiple projects was a must.

Contras: Cloud version support for plugins and customisation is limited to only the basics. Its not possible with dive in to it inner workings and develop your own without tapping the APIs externally.

Alternativas consideradas: Freshdesk

Razones para elegir Jira: Excel was not great once a small business started to grow fast.

Software anterior: Microsoft Excel

Razones para cambiar a Jira: Ease of use and it fit our model and gave use the options we needed to cut down on the time its was taking to track and monitor work flow.

"The best option available, and a great value"

Puntos a favor: This software is so great, that you really don't need to train people on how to use it. Project managers will be familiar within a day, and users will understand it quickly because Atlassian put a lot of work into an intuitive user interface. This is the best option on the market if you want something that scales across your company without draining your energy. Not only will you run projects through here, but you can also setup all your standard business processes to run through here. Using the marketplace, there are some great extensions for Jira. We built our entire accounting team into Jira, and used it to know we were following through with our key daily, weekly, monthly processes. Using a scheduler plugin, we were able to create tasks, with subtasks, delegate them, follow up with progress, and print a custom summary report at month end outlining completion, completion date, user, and notes.

Contras: You will likely want confluence or google sheets to keep overall big picture notes.

Alternativas consideradas: Basecamp, Asana y Airtable

Software anterior: Smartsheet

Razones para cambiar a Jira: All the features you need already exist. It's mature, but fully cloud, and feels fully cloud.