Sobre Emailgistics

Powerful email productivity and analytics tool exclusively for Office 365 shared mailboxes in Outlook.

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Puntos a favor:

No disponible

Contras:

No disponible

Valoraciones de Emailgistics

Evaluación media

Facilidad de uso
4.9
Atención al cliente
5.0
Funcionalidades
4.4
Relación calidad-precio
5.0

Probabilidad de recomendación

9.7/10

Emailgistics tiene una valoración global de 5.0 estrellas sobre 5 según las 7 opiniones de usuarios de Capterra.

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Usuario verificado
President en EE. UU.
Usuario de Linkedin verificado
Logística y cadena de suministro, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Emailgistics for team inboxes

5 el año pasado

Puntos a favor:

The software is easy and pretty straightforward. There aren't a whole lot of features cluttering up the design and functionality of what it was made for. Very easy to use.

Contras:

It feels like email goes a tad bit slower with the outlook add in. I've noticed that some outlook add ins can cause it to lag. It's not too bad, barely noticable.

Respuesta de Emailgistics

el mes pasado

Thanks for your review and the feedback regarding the add-in lag. Some good news our development team was able to take advantage of a Microsoft update earlier this year and created a new Outlook add-in. This new add-in has improved preformance and eliminated the lag in the earlier version of our add-in. If you would like some assistance to install Version 2 of our add-in please contact support@emailgistics.com.

Brad G.
General Manager en Canadá
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Emailgistics

5 el año pasado

Puntos a favor:

How easy it is to use. How it has streamlined the flow of email in our office. How it integrates with outlook so easily. Your staff doesn't require any extensive training.

Contras:

It doesn't answer emails automatically. That was a joke obviously ... lol I can't honestly think of a con at the moment.

Respuesta de Emailgistics

el año pasado

Thanks for the review Brad, delighted that we could help make your team more productive in Outlook. Happy emailing, The Emailgistics Customer Success Team

Andre D.
Operations Manager en RU
Almacenamiento, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great Software!

5 el año pasado

Puntos a favor:

All of it! The fact that i no longer have to monitor and route the emails to correct departments or members of staff is great! The user friendly set up...

Contras:

Just minor features that can be implemented...

Respuesta de Emailgistics

el año pasado

Thanks for leaving a review Andre! Happy emailing, The Emailgistics Customer Success Team

David M.
Director of Sales en EE. UU.
Logística y cadena de suministro, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Solution to our problems

5 hace 2 meses

Comentarios: Great customers service, the onboarding was fast and friendly.

Puntos a favor:

Ability to create rulesets for our inbound emails.

Contras:

I feel that we could easily need more granular rulesets as we grow. I am sure this company will continue to evolve its offering.

Elizabeth M.
Customer Service Manager en Canadá
Transporte/transporte en camión/ferrocarril, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Outstanding Service and Value

5 el año pasado

Comentarios: With the addition of Emailgistics we were able to remove the need to manually sort emails to the correct parties, resulting in an immediate increase in productivity. With their auto soft feature, you can easily apply rules to ensure that the email goes to the correct CSR. The reporting has provided insight into the volume of emails that we receive and has helped us be more productive in managing our email volume and also allows us to manage staffing levels more effectively. With visibility into our average response time, for both the hours of operation and the 24-hour period, we can measure our service level and ensure that our customers are receiving responses in a timely manner. Emailgistics is easy to use and if you have any questions, the team is always available to help. Members from the team regularly reach out to just “check in” and see how things are working. The service is very personal, making it easy to reach out when you have questions.

Puntos a favor:

The team offered a 30-day trial and then extended the trail for several months through the start of COVID. This extended time allowed us to fully test the system even through this unpredictable time. This thoughtful level of service was truly appreciated. The program works right in Outlook and our shared inboxes – no need to use a different program or change the way that we handle emails. Emailgistics support team is amazing, quick to respond and very open to ideas on how they can improve or make the program work for you. The “assign to previous owner” feature ensures that when a customer responds back on an email, that email will go back to that person. The Add-In feature allows the team to log in and out of the shared folder direct from their email, as well as easily assign an email to another team member, make comments for follow up and snooze the email for a later time.

Contras:

There are a few features that would be helpful that I know the team is working, such as being able to tag emails and more in-depth reporting. In the 7 months that we have been using it they have already added several features and they are extremely open to input and suggestions on how to make the program work for us. We did have some issues with installing the add-in with some of our users, however the Emailgistics support team was extremely helpful and solution orientated. There were also some lag issues in the beginning, but those bugs were discovered and resolved quickly.

Respuesta de Emailgistics

el año pasado

Thanks for leaving a review Elizabeth, the team hear at Emailgistics is thrilled to hear such good feedback! Stay tuned for User Schedules and Advanced Reporting - two new features coming soon. Happy Emailing, Zack

Dana B.
Director of Customer Support en EE. UU.
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Emailgistics Works!

5 hace 11 meses

Comentarios: Our sales person, the onboarding team, and the ongoing interactions have been great! They all were very hands on to train us on future deployments and to make sure we were successful day one. The Emailgistics team listened intently and really focused on finding us the best solution with their product.

Puntos a favor:

This software is great for group mailboxes. With a very small demo, I was able to excite a team with multiple mailboxes to consolidate them into one. With the rules and routing, things were no longer falling through the cracks. We really like the ability to continue to create rules based on message details and route them to the specialist that can handle it best. Really like the reporting and the ability to identify areas for improvements!

Contras:

Nothing at this point. We just upgraded to the PRO features and it solves a lot of what we were missing.

Vishal K.
CEO en EE. UU.
Seguros, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great product for our Office365 Team Inboxes

5 hace 2 años

Comentarios: Our benefits have been realized, in that we needed to measure SLA times for our customers and can do that with confidence.

Puntos a favor:

It was important that all incoming emails were answered in a timely manner, as we have customer SLAs that must be met. This software makes it easier to ensure that is happening.

Contras:

The integration and implementation was quite simple. Would be great to have some customization on the dashboard, but I am being overly picky with that comment.