Opiniones de Constant Contact

Sobre Constant Contact

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Puntos a favor:

It also offers some excellent graphics solutions and allows you to configure your emails to also be mobile friendly.

Contras:

Email editor shortcomings: no way to create reusable items to be used across emails; hard to get to html when editor features are insufficient or inaccurate.

Valoraciones de Constant Contact

Evaluación media

Facilidad de uso
4.3
Atención al cliente
4.2
Funcionalidades
4.2
Relación calidad-precio
4.1

Probabilidad de recomendación

7.8/10

Constant Contact tiene una valoración global de 4.3 estrellas sobre 5 según las 2,359 opiniones de usuarios de Capterra.

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Filtrar opiniones (2,359)

Caryl
Caryl
Executive Director
Usuario de Linkedin verificado
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Email marketing made easy

5.0 hace 6 meses
Los subtítulos en español están disponibles en el reproductor de vídeo
Javier
Project Lead en España
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Buena plataforma de envío de email marketing si te preocupa el presupuesto

4.0 hace 3 meses

Comentarios: En algún proyecto lo hemos elegido en vez de Mailchimp, para cambiar y por que es algo más económico. Hace el trabajo básico, pero no puedes pedirle demasiado sin encontrar problemas.

Puntos a favor:

Muy similar a lo que otras herramientas de marketing pueden hacer sin problemas. Creación de campañas utilizando un editor visual, creación de encuestas, A/B testing, etc.

Contras:

Creo que las partes más negativas son la atención al cliente, que no soluciona casi nunca un problema en una interacción, y por otro lado en algunos casos hay problemas al mostrar emails en dispositivos móviles (responsive), y exportar un email en HTML puede ser problemático. Por último, a la hora de integrar técnicamente con algún sistema, puede ser complicado.

Natalia
ANALISTA DE DATOS en México
Automoción, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Herramienta fácil para email marketing

5.0 hace 4 meses

Comentarios: Ha sido una experiencia satisfactoria.

Puntos a favor:

Definitivamente es una de las herramientas más fáciles de utilizar para la creación de campañas de email marketing

Contras:

Tal vez el punto débil de esta plataforma es el contacto con el área de atención a clientes ya que al estar en EU, es complicada la comunicación

robert
Programador en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Gestion de email marketing

4.0 hace 3 meses

Comentarios: Nuestra empresa tenia que promocionar una campaña, y decidieron hacerlo via email. Yo ya habia usado Constant Contact en otras oportunidades con otros clientes, asi que recomende la plataforma. Fue perfecto para nuestras necesidades.

Puntos a favor:

El programa es muy facil de utilizar y muy intuitivo. Ademas la plataforma asegura el envio y entrega del email, mas el seguimiento de estadisticas.

Contras:

El software en general me ha gustado mucho. Creo que si tuviera que sugerir alguna contra, seria que si bien ofrece variados templates, se necesita un conocimiento basico de programacion html/css para personalizar esos templates. En mi caso soy programador y no me afecta, pero he tenido pedidos de ayuda de gente que les resulta dificil la personalizacion de los templates

Usuario verificado
Director de Proyectos en Ecuador
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Email Marketing

5.0 el mes pasado Nuevo

Comentarios: ES muy práctica y efectiva esta herramienta para el email marketing.

Puntos a favor:

Es una herramienta muy efectiva para el inicio de campañas de email marketing, tanto como de resultado y analisis de datos recogidos e información de las campañas.

Contras:

No hay malas indicaciones o recomendaciones.

Gabriela
Emprendedor en México
Arte y artesanía, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Lo que dificulta la herramienta es el nulo acompañamiento

4.0 hace 3 meses

Comentarios: Utilizamos el producto poco tiempo ya que no era funcional para nosotros el tener que estar llamando a USA o esperar años a que alguien nos atendiera en español.

Puntos a favor:

Me gustó mucho que sea una herramienta confiable en cuanto a las estrategias de email marketing

Contras:

Que al ser una empresa americana, su sede está allá y el soporte técnico es horrible. Sí tienen un call center en español pero aún así contactarlos está súper complicado

Usuario verificado
Freelance en México
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Constant contact y tu vida será fácil

5.0 hace 3 meses

Comentarios: Se resuelve dar seguimiento a las campañas de correo y quien contesta y quien no

Puntos a favor:

Sus funciones para campañas masivas e interactivas

Contras:

Al importar adecuar los campos es tedioso

Juan Carlos
Juan Carlos
CEO en México
Usuario de Linkedin verificado
Seguridad informática y de redes, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

De las mejores aplicaciones en su tipo

5.0 hace 7 meses

Puntos a favor:

Muy fácil de usar a pesar de tener tantas opciones útiles para enviar correo masivo. Es muy fácil de subir tus contactos. La herramienta para elaborar tu correo es increíble, con muchas opciones y plantillas muy fácil de usar. Es un producto super maduro y siempre a la vanguardia. También me gusta mucho que tiene una opción para quienes no tenemos el recurso necesario para las opciones de pago, pero que tiene todo el potencial de la herramienta.

Contras:

No hay algo en específico que no me guste. Lo que sucede es que existen otras herramientas con características muy similares que tienen un menor costo. Algunas incluso de un solo pago.

Christian
Vendedor en Perú
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Notificaciones seguras

4.0 hace 2 meses Nuevo

Puntos a favor:

Es rapido privado y seguro no da tanta vuelta y es privado

Contras:

Su publicidad es un poco insistente cuando se trata de que lo conozcan mas

Fambarila Fidele
Fambarila Fidele
Entreprener en Côte d’Ivoire
Usuario de Linkedin verificado
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

An Perfect software for E-mail marketing

5.0 la semana pasada Nuevo

Comentarios: This software is a gem if you do email marketing, computer input or web development. It's yours

Puntos a favor:

Contact Constant is an excellent software for small businesses. It manages practically all the parameters that a business online has (mailing, marketing, automation, analyses, reports, management, assistance...) very pragmatically. Additionally, the prices are affordable and data exchange is very fast.

Contras:

The design is not very pretty, and it gives me no desire to work (laugh).Apart from that, I do not find any negative points.

Stacey Van
Social Media Manager en EE. UU.
Aerolíneas/aviación, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

An Extremely User-Friendly Email Marketing Platform: Constant Contact

4.0 hace 4 semanas Nuevo

Comentarios: Overall, I found Constant Contact to be a great platform for sending out emails. It was easy to use, with plenty of helpful features such as analytics and segmentation. The only downside was that the templates could look a bit dated.

Puntos a favor:

Constant Contact is an incredibly user-friendly email marketing platform that helps you create and send professional-looking emails quickly and easily. The platform also features comprehensive analytics, tracking, and segmentation capabilities, so you can effectively measure and monitor the success of your campaigns.

Contras:

While Constant Contact is a great platform, there are some limitations. For example, it doesn't have the same level of customization options as some other platforms, and its templates can look a bit dated.

David
Web Designer & Developer en Canadá
Diseño, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Helping out clients post their emails to their subscribers

3.0 el mes pasado Nuevo

Comentarios: Overall the experience is satisfactory, There are better solutions out there, but this is the software the client wants us to use.

Puntos a favor:

The ease of editing and that it shows us where the old posts are archived etc

Contras:

I don't like the UI of Constant contact ,

David
Social Media Manager en Macedonia del Norte
Diseño, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent Experience With Constant Contact!

5.0 hace 3 semanas Nuevo

Comentarios: Overall, I have had a great experience with Constant Contact. It is the perfect solution for managing my email marketing campaigns, and I have been able to get great results with the software. Customer service has been excellent, and I would definitely recommend Constant Contact to others.

Puntos a favor:

Constant Contact is a great tool for those looking to manage their email marketing campaigns. The software is easy to use and provides lots of features to help make the process of designing and sending emails a breeze. The customer service is also top-notch and always available to answer any questions or concerns I may have.

Contras:

While Constant Contact is a great tool, I have noticed that the prices can be a bit on the high side. Some of the features are quite costly, and I feel like I am paying for services that I may not always need.

Jennifer
Paranormal tour guide en EE. UU.
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Constant Contact Review by Jen

5.0 la semana pasada Nuevo

Comentarios: After 2020 we were forced to focus on merchandise sales and rely heavily upon their success. Constant Contact made a positive impact and helped keep us afloat.

Puntos a favor:

Constant Contact is a prominent brand in the email marketing business. A multitude of integrations are possible (Google, Microsoft, and Zoho products, Shopify, WordPress, Purplepass Ticketing, ETC.) The power to launch a large campaign and see results quickly has to be the best feature of CC for us.

Contras:

Constant Contact sways towards the mid to high end of the price spectrum. The premium plan (which you must purchase to remove the CC logo) is absolutely on the high end. Ease of use isn't perfect yet.

Ali
Listing Coordinator en EE. UU.
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Email marketing made easy

5.0 hace 3 semanas Nuevo

Comentarios: Overall, Constant Contact makes email marketing more efficient and professional for my team.

Puntos a favor:

I like that you can easily assemble a professional email campaign. You can even trigger events based on interaction with the campaigns.

Contras:

The inability to merge old accounts is a drawback.

Carlos
Reservations Manager Assistant en México
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

A good and reliable old-friend

5.0 hace 2 meses Nuevo

Comentarios: Constant Contact is a very reliable tool. It works great, and it is a valuable tool for all businesses.

Puntos a favor:

Constant Contact is a very good and recommendable tool for all businesses. It offers all that you need for your communication strategy. With a lot of experience in the market, Constant Contact has mastered the creation of eye-catching email campaigns, that can be easily sent to different audience lists. You can also manage your contacts database, generate new leads, and convert them into real clients by creating following-up email sequences.

Contras:

The email builder needs some improvements and many features may need an update. Design tools are very limited.

Ben
Ben
Instructor in Journalism en EE. UU.
Usuario de Linkedin verificado
Educación superior, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Price increases mar quality product

4.0 hace 2 meses Nuevo

Comentarios: Managing distribution of email newsletter for newspaper

Puntos a favor:

Constant Contact goes above and beyond the minimum expected of an email management software to not only ensure messages are delivered timely and effectively, but that creation tools and list management tools are up to date and able to make for quality products.

Contras:

After a rate increase, we now currently are in a position where there is no price difference between base and premium tiers, which feels unhelpful when we do not need nor did we request the additional features. There is also a significant gap in the analytics we would want in a pro-tier email marketing service.

Jacob
Jacob
Creative Director en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A solid choice for email marketing

4.0 hace 4 semanas Nuevo

Puntos a favor:

The email builder is intuitive, almost anyone on our team can make great looking emails with little effort. The ability to wrap your clients accounts underneath yours as an agency is fantastic and helps us cut down on having to log into so many client accounts.

Contras:

We have not run into many issues with this software. Although it should be said that our agency mostly uses this for monthly email newsletters for our clients, so we have not used the more advanced features of the software extensively.

Yolandi
CEO en Sudáfrica
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

A platform full of potential

3.0 hace 4 días Nuevo

Comentarios: Great choice for a beginner or company that has a very small database or no database.

Puntos a favor:

All basic features are available and working and easy to navigate. I loved the more specialized features on the higher tiers.

Contras:

There seems to be some functionality missing for certain features. Their automation options are very limited compared to other software I've used

Michelle
Development Officer en EE. UU.
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Ease of use for Small Shop

5.0 hace 2 años

Comentarios: The team was great in getting us set up as non-profit with reduced pricing. Using their analytic tools for our website and social media has been an added benefit for us.

Puntos a favor:

Constant Contact is easy to learn, use and gather reports. The functionality is great and helps eliminate duplicating work. We love the ability to drop in a you tube video, conduct surveys and gather RSVPs.

Contras:

Only frustrating part is being signed out of account, but still being able to make changes. You don't know that your time has expired until you go to save the changes.

David
Director of Communications and Marketing en EE. UU.
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Clean, responsive design and intuitive list management

4.0 hace 6 meses

Comentarios: Customer service has always been helpful, especially when trying to figure out why specific customers are not receiving messages. There is strong automation capability, but we haven't utilized it to its potential.

Puntos a favor:

Responsive design and ability to create multiple, clean, attractive templates with varying brand elements. Simple, intuitive drag-and-drop interface. List management is user-friendly and customizable.

Contras:

Formatting of text styles is clunky and time consuming. There is the ability to apply headline and body text styles to some elements, but it is not intuitive at all. Management of bounced/suspended email addresses is not intuitive or informative.

Megan
Megan
Director of Guest Services en EE. UU.
Usuario de Linkedin verificado
Ocio, viajes y turismo, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Useful, Consistent, Not Always User Friendly

4.0 el año pasado

Comentarios: In general, I prefer Constant Contact over MailChimp, but it could be because I'm used to it (been using it for 10+ years) and because it's cheaper for the amount of contacts we have. I also like that I can do surveys through it. MailChimp also didn't seem any more user-friendly than Constant Contact when I tried to work with it a few times.

Puntos a favor:

The email templates and survey features are really helpful. We can also connect their email lists into our website pretty easily. It's nice to have one paid service that sends out emails AND sends out surveys. MailChimp doesn't offer both features in one, so it's why I stick with Constant Contact. It's also cheaper than MailChimp for the amount of contacts we have. It's expensive, but it's the best one we've found.

Contras:

It's not very user-friendly to make the edits I'd like in the actual emails I'm making. There aren't very many templates useful to us, so oftentimes, I end up making my own template and then saving it. The photos don't always load easily when I pull up our photo album, but it does eventually work when I mess with it a bit. My colleagues oftentimes have difficulty with using it as they're not as used to it as I am, so I wouldn't say it's user-friendly off the bat. It takes a learning curve for sure.

Daniel
Marketing Manager en EE. UU.
Administración educativa, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Super easy to use, less functionality that Mailchimp but not necessarily a bad thing

5.0 hace 4 años

Comentarios: We use Constant Contact for marketing, admissions and development emails. We recently made the switch from MailChimp to Constant Contact because I, as the primary user, was wanting something that would be less labor-intensive. While having fewer features and customizable content as Mailchimp, it's nice not having to hand code anything. Additionally, it seems to provide a similar experience regardless of browser. With Mailchimp we kept having diplay/layout issues with recipients viewing in Outlook 365 on a PC.

Puntos a favor:

It's simple. Drag and drop editor is dummy proof. Very simple to build emails and automations. Ability to do emails with multiple columns.

Contras:

Not able to do edge-to-edge designs and the footer is less customizable than our previous email software (Mailchimp)

Jhonjerlyn
CEO en EE. UU.
Propiedad inmobiliaria, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

An excellent system to create campaigns and send them in a general way to registered customers.

5.0 hace 6 meses

Comentarios: The overall experience gained with this platform has been amazing, it has improved the marketing system within our company on a large scale, giving them a system where we can easily understand the interest in those customers as well as measure all the responses from each on our campaigns. Sending campaigns from this platform is extremely easy, because we have imported all the contacts in these clients and it is only enough to press a button to send the specific campaign to all registered clients. This platform also has an excellent integration system, which has allowed us to integrate this system, to the CRM platform, to be able to carry out negotiations by transferring the clients obtained f rom the advertising campaign. I'm happy with the results offered with this platform, it has helped me to obtain an excellent return on inverstment for the campaign created.

Puntos a favor:

Constant Contact is a great platform to create all kinds of advertising campaigns, and send them to all the necessary clients, its capacity to create campaigns is superior to the competition, which helps the campaigns to be unique, with a quite different design. What I like the most about this platform is that it offers a different system to create advertising campaigns, within this platform you can create campaigns through code programming, and you can also create campaigns through the drag and drop editor, in this way, it will not be necessary that you have a programming experience, to create really attractive campaigns. Another thing that I like is that they allow nice real-time campaigns, I can see the progress of each one of them in real time, I can check how many clients have accessed the campaign and how many clients are missing to access it, like this as well as I can know from which region the visits to the campaigns come from. Lastly, I love the graphical analysis and diagrams that this platform offers me. I can see diagrams that help me predictively understand the trend that traffic is having in these campaings.

Contras:

I really don't have any kind of problem with this campaign creation platform, at all times it has behaved wonderfully and has offered me a fairly stable platform, in which I can create campaigns from any device and you can monitor those from anywhwere, their accessibility is quite good and it offers a general panel, where all employees can access the same panel and create, edit and send campaigns from the same place. I'm satisfied with all the functionalities and features offered.

Selene
Publisher en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Constant Contact is an easy-to-use email marketing tool - a little pricey but worth the expense!

4.0 hace 5 años

Comentarios: Overall a great product, easy to use, and functional. its minor limitations are countered by functionality, reliability, and the features it offers. The price is sometimes a turnoff when compared to other marketing email providers. CC offers easy to use templates that are almost fully customizable. Lots of extra features including campaigns, events, registrations, sign up forms etc. There are plenty of HELP menu items and tutorials. Love that there is no limit on the number of emails sent monthly. Overall a great go to product!

Puntos a favor:

As an email marketing solution, CC fits most small to medium business owners needs with plenty of easy to edit templates, branded emails, newsletters, calendars, event apps, and website integrations. Additionally, business owners can set up events and registrations via the app. The templates are easy to use with varied options and designs. For more experienced handlers, HTML is available to set up templates. Emails offer clients and recipients the opportunity to opt out or stay tuned while landing the emails in their in box rather than their spam filters . Analytics are a plus and helpful to see what works and what doesn't in an email campaign. CC also integrates social media platforms. Overall it is a great all-in-one marketing tool.

Contras:

While the software is generally easy to use, it is not intuitive and does on occasion produce glitchy results from missing images to random changes in text, font, and email structure. I do like the tiered pricing structure, although find CC to be far more expensive than their competitors. One of my biggest complaints is the placement of images - it doesn't really allow flexibility in design - if you are ok with their more cookie cutter template designs then its a 5 star - but the ability to place images becomes tedious and reduces the functionality. Overall the program is a go and worth the expense even if the image placement issues are annoying.

Violeta
Marketing Manager en EE. UU.
Hardware informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Good platform for email campaigns

4.0 hace 2 años

Puntos a favor:

What I like most about this platform is the fact that I can classify the list of subscribers according to my needs. When sending email campaigns, I can select which group to target instead of sending it to all of my leads. Their analytics is very clear and easy to understand. They provide tips to improve campaigns and stats to measure your effectiveness on each campaign.

Contras:

I wish this platform would have more innovative features to make more powerful campaigns. For example, adding videos or gifs. I usually design my campaigns on Canva and then add it in Constant Contact as an image because their designing tool is very limited. It will also be very useful if they would add a link for calls as they do to direct people to websites and emails.