Opiniones de Mindbody

DESPROTEGIDO TOTALMENTE, ENÓRMES PÉRDIDAS, nada de soluciones a graves problemas, mucha inseguridad

Comentarios: Se decidió comenzar con Mindbody sin haber valorado otras opciones. tiene muchas funciones pero ante un problema de funcionamiento no se responsabilizan, Los costes son elevados teniendo en cuenta la falta de soluciones ante fallos graves de su sistema de reservas online. ESPERANDO UNA RESPUESTA Y SOLUCIÓN A LOS PROBLEMAS QUE NOS SIGUEN SUCEDIENDO , me encuentro escribiendo esta valoración después de MAS DE 2 AÑOS COMO USUARIO. Estamos calculando los costes de migrar todo a otra plataforma, hemos desarrollado con consultoras IT integración en crm Bitrix y hemos invertidos varios Miles de Euros en todo el proceso, Facturamos más de 120.000€ al mes a través de este sistema y no tenemos garantias, su contrato no te protege ante fallos, Mindbody no asume responsabilidad alguna en este sentido. PONER TU NEGOCIO Y TU SISTEMA EN UN SOFTWARE QUE NO TE DA SOLUCIONES PUEDE SER MUY PERJUDICIAL, TAL Y COMO NOS ESTÁ SUCEDIENDO EN ESTOS MOMENTOS.

Puntos a favor:

El Sofware se decidió implantar por su capacidad de integrar con la web a través de un widget y de la opción de la App, en el mercado existen otras soluciones mucho mejores y más económicas, pero después de 2 años el coste de migrar y reprogramar todo es enorme, ya que contamos con cientos de miles de clientes . ya hemos tenido muchos fallos y un mal soporte por esto estamos valorando abandonar Mindbody, ya que el año 2019-2020 tuvimos serios problemas sin solución con su antigua pasarela de pagos en europa. no procesaba los pagos de nuestros clientes, ellos decían que era culpa de Gateway de pago externo a ellos, pero aún así no nos buscaban solución, perdimos más de 40.000€ en ventas en un periodo de 3 meses. Finalmente el gateway de pago demostró basado en argumentaciones que el error era de Mindbody por su codificación en el tipo de ventas que aparecían como subsecuentes, lo que el banco en España entiende como un servicio de subscripción a través de tarjeta no autorizado y rechaza el pago. además de esto tenían un fallo en ell campo de la dirección del titular de la tarjeta, la cual no tenía límite de carateres o símbolos especiales, los cuales rechazaban las compras pero no indicaba al cliente el motivo, lo cual se traducía en grandes pérdidas para nosotros. Estuvimos detrás de Mindbody meses, no reconocieron nunca el fallo para no asumir responsabilidad. al mismo tiempo su contrato de deja muy desprotegido. (SI DAN SOLUCIÓN ESTOY DISPUESTO A MODIFICAR MI VALORACIÓN)

Contras:

Su falta de solución de problemas ocasiona enormes pérdidas, en este momento llevamos meses acumulando un FALLO GRAVE en su sistema de reservas online. Actualmente procesamos más de 4.000 reservas mensuales de las cuales aproximadamente 3.000 se basan en nuestro modelo de negocio de reservas online a través de la "branded App" y del widget de la "branded web". Hemos solicitado que revisen y solucionen UN FALLO QUE NOS ESTÁ HACIENDO PERDER CLIENTES CADA DÍA, ADEMÁS DE LA REPUTACIÓN Y LA CONFIANZA EN NUESTRO MODELO DE NEGOCIO. el problema está en que MUCHAS RESERVAS PAGAN Y NO REGISTRA SU CITA, ante esto los clientes ACUDEN A LA CITA PERO NO ESTÁN EN LAS AGENDAS, esto ocasiona unos GRAVES PERJUICIOS Y PÉRDIDA DE CLIENTES , además de las devoluciones . La vida de un cliente es de entre 1200 y 2400€ , ya hemos tenido problemas con más de 100 clientes en este sentido, lo cual está ocasionando una gran pérdida económica. Ellos siguen sin reconocer el fallo por escrito ni buscar solución, NOS PIDEN QUE INVESTIGUEMOS NOSOTROS PARA DAR CON EL FALLO, Cuando está claro que es su responsabilidad identificar el fallo a partir de los datos que proporcionamos (Clientes, fechas, servicios contratados,...) Seguimos valorando las opciones de migrar a otra empresa, pero los costes de recursos de tiempo para llevar todo a otro sistema que tenga una API que conecte con nuestro CRM y nuestros sistemas web, además de migrar todos los saldos de clientes es algo que no hemos terminado de calcular.

Es adaptable para todo

Comentarios: Es tu poder transmitirle a tus usuarios como llevar una vida saludable, y sus diversidad de programas de entrenamiento

Puntos a favor:

Como puedo mantener el control en mi departamento, y brindarle a mi personal una vida saludable e organizada

Contras:

Compromete al usuario para llevar su rutina, para algunas personas le parece insistencia

Alternativas consideradas: Paychex Flex

Razones para elegir Mindbody: El Programa es simple y poco dinamico

Razones para cambiar a Mindbody: Me ofrece mejores servicio, forma facil de uso, diversos entrenamiento acoplado para cada situacion, servicio online de su software eficaz

correcto

Puntos a favor:

Facil de utilizar para las reservas de clases

Contras:

El precio es mas elevado que otras aplicaciones

Learn It and Use It

Puntos a favor:

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Contras:

the old design structure of the base platform could use some updates, which they are aware of

Alternativas consideradas: WellnessLiving

Razones para elegir Mindbody: This handles so much more of the business operations

Software anterior: WellnessLiving

Razones para cambiar a Mindbody: it is a clear leader in the field

Mindbody Review

Puntos a favor:

Mindbody is a great application for managing a boutique fitness studio! Setting up, editing and it's overall use is intuitive and makes tracking every day business for both the manager and entire sales/teaching team. It is easy to view classes on the schedule, track clients and make notes to enhance our overall client experience. Mindbody is a great choice for anyone running a fitness studio!

Contras:

Sometimes, it is difficult to find where you're going the first time or two using different functions, but once you get the hang of it - all aspects of the application are very functional!

Did not work half the time

Comentarios: We had to cancel our subscription but they will not let me because they are saying that I took over somebody else's contract when I did not And let's spend a headache trying to get them to cancel my subscription very stressful and you cannot get ahold of anybody

Puntos a favor:

It was easy to maneuver when it was working correctly

Contras:

I did not like when it would start malfunctioning that we would call to get it fixed and they wouldn't know when they could fix it and it would mess app our booking with our clients and we would have to go through and review everything manually

Enhance Your Spa's Success with Mindbody's Comprehensive Management Platform

Comentarios: My experience to Mindbody as a pharmaceutical product development and research intern was constrained because it had little to do with my area of study. However, I was able to see how fitness clubs and wellness centers used Mindbody to run their businesses. The software's capabilities, including client administration and online class scheduling, promoted efficient organization and enhanced the general client experience. The marketing strategies used by Mindbody were especially effective at luring in new customers and keeping hold of current ones. Despite the fact that my interaction with Mindbody was purely observational, it shed light on how effective it is as a complete management solution for wellness enterprises.

Puntos a favor:

For wellness and fitness enterprises, Mindbody provides a wide range of features. Its complete platform makes customer administration, class registration, and appointment scheduling simple. The software's user-friendly interface and adjustable options make it simple to customize to the particular requirements of each organization. Customers are drawn to and kept by Mindbody thanks to its powerful marketing tools, which also include customer interaction tools and automated email campaigns. Data-driven decision-making is made possible by the reporting and analytics capabilities, which offer insightful information about business performance. For both clients and businesses, Mindbody offers simplicity and flexibility thanks to its mobile app and connectivity with a number of payment processors.

Contras:

The pricing structure of Mindbody is one of its drawbacks because it can be prohibitively expensive for independent or small wellness businesses. It may take some users some time and effort to completely understand the initial setup and learning process and make use of all the features of the software. Although Mindbody provides a wide range of functionality, some particular needs or specialized wellness enterprises may call for more customization or integration with specialized software. There have been reports of sporadic technical problems or sluggish customer service response times, which could affect user experience and business operations.

MindBody is Perfect For Fitness and Wellness Management

Comentarios: I've loved using Mindbody, i like how I can see all fitness studios in my area and easily book with them! Really simple to use and makes it easier to book workout classes and get in the room!!!

Puntos a favor:

I book all my fitness classes and appointments with Mindbody. I really love how all my favorite studios are all in one place and I can see when classes are and when appointments are open. It helps me stay organized with upcoming appointments and I can easily cancel an appointment when I need to. I store my payment method on Mindbody so it's convenient whenever I need to book an appointment. Mindbody makes it so much easier to actually attend my fitness classes and plan my workout schedule!

Contras:

I haven't really experienced any issues with Mindbody to tell the truth, but it would be helpful to set notifications for upcoming classes within their cancellation window just in case I don't plan accordingly or forgot I had a class booked.

No Longer Suitable for Music Teacher; Expensive for Small Businesses

Comentarios: I have used MindBody for nearly 15 years, both as an administrator and staff/user, and I used to work in software. I used to love them and, early on, I would frequently recommend them to colleagues - the deployment phase was exceptional. However, they are not the company them once were - nor is their software as attractive, simple to use, or innovative as it used to be. The user-interface is very tired-looking, they are focused on up-selling to bigger clients who can afford and ignoring the smaller clients of which I am one. (Their costs are £100-450pcm basic, plus an additional £199 pcm for an almost essential mobile app, which puts it well out of range for a small business. Probably, importantly, the functionality is also possibly geared around larger yoga, hair-salons, gyms, etc. I am a music teacher. I think it's time I looked at a more tailored music teaching option.

Puntos a favor:

Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages

Contras:

Old-fashioned user-interface (very web v.1); very expensive; limited functionality compared to competition (good functionality only available at premiums packages); current business model seems to be selling 'tailored' mobile apps at £199 pcm, which we all know is off-the-shelf code painted a different colour and without enough modifiable options to justify the expense). No longer market leaders; unaware of competition; mixed staff knowledge (their recent expansion means too many employees have severely limited knowledge, and I frequently get passed around 'experts' or stuck re-explaining my issues).

Alternativas consideradas: Acuity Scheduling

Razones para cambiar a Mindbody: I chose MindBody 10 years ago when there weren't many better alternatives or industry-specific alternatives. There now are considerable options for music teaching software so I fear I must bid MindBody goodbye...

5+ years with MindBody

Comentarios: Mostly a positive experience. Since COVID the availability of online chats to resolve issues is gone, but the response of the support team is quick and friendly.

Puntos a favor:

Easy to use for appointments; the schedule can be customized with colors; appointment lengths can be set but also overridden if needed; there are plenty of cues to help you know if someone has a membership or has a credit or negative balance.

Contras:

While it's a decent POS system, it's NOT an accounting system. Tracking can be a little confusing from an accounting aspect. For simply knowing what you sold at the end of the day, it does fine.

Great product that makes life easier!

Comentarios: 10/10 would recommend.

Puntos a favor:

I love the ability to print and send off monthly reports. It makes it easy from an accounting perspective. Clients love it as well to book into classes, cancel classes, or looking at the schedule.

Contras:

Yes, it's a bit on the pricier side, but costs less than an accountant and I get the data I need. The ease makes it worth it.

Software integrates easily

Puntos a favor:

This software integrated easily with our corporate app, and it is very user friendly which made daily use of it very easy

Contras:

There were some occasional glitches with the app from a client end

my experience with the app

Puntos a favor:

it's good working out in general ,iam glad I found it and used it .

Contras:

signs me out automatically !! that was so annoying

MindBody for Small Gym

Comentarios: Scheduling calendar is simple, intuitive and the drag & drop feature is priceless!
MindBody is a One Stop Shop for a small, service oriented business and it can easily be expanded as the company grows.

Puntos a favor:

Easy to use, very intuitive. Set up took almost no time at all. MindBody allows me to schedule Personal Training Sessions and Group Training Sessions, deal with Point of Sale transactions and even track inventory. The software is flexible enough to handle multiple users and expand when needed. The software will also take into account independent contractors. Most functions are very user friendly and mistakes are easy to correct.

Contras:

I use MindBody to process my merchant services and processing transactions over a weekend, especially a holiday weekend, can result in a longer than expected delay before the bank receives the funds. It can take time to put together information for sales tax, most of my business, 95%, is service related. All transactions are recorded, it's just a matter of remembering which questions to ask to get the correct answer.

Alternativas consideradas: Zen Planner y Zendesk Suite

Razones para elegir Mindbody: RhinoFit didn't have the flexibility I needed and wasn't as intuitive

Software anterior: RhinoFit

MindBody for Music Schools

Comentarios: Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it. Automated emails are really the best part. For us, it's slow, kind of clunky, and doesn't fit our needs as well as we had hoped. Them withholding our money was definitely the main impetus for our disillusionment.

Puntos a favor:

Integrated billing/scheduling/contractor & staff payroll. Automated email messaging. Automated customer billing. A large variety of services thought to improve retention and conversion. Tech support is very knowledgeable, professional and helpful.

Contras:

We've been using MB for over 7 years. It was affordable when we started, but has continued to increase in cost. It is now very expensive, by comparison to other offerings. The billing system is extremely complicated to set up and is difficult to train. It's really built for yoga studios, etc., and is not a good solution for music schools. The vast majority of the add-on products they promote are not useful to those that only book recurring appointments, like music schools do. They seem to be designed for pushing individual appointment booking, which is the opposite of what we need. There are constant "improvements" which always add more page loads - when we first started, you could go to any page on the site within 2 clicks. The daily tasks you need are now, all, at least 3 page loads away, if not more. In other words, their improvements always slow us down and don't add any value that we can perceive. The reason we're going to move to something else was cemented this week: On Apr. 1 our Auto-Pays ran like normal. On Apr. 2 they sent us an email informing us that 20% of what they owed us was being held to protect our clients due to changes from the COVID-19 pandemic. We were left scrambling for cash to cover checks we had already written. There was no warning that they were going to short us. They claimed that the "entire processing industry" was doing this, but I can find no evidence that that is true. It looks like they were holding back our money to protect themselves.

Mindbody Online transformed my business

Comentarios: I tried to leave Mindbody once to go to Booker (now a MBO owned company) and that was a huge fail. They didn't offer the preferences that worked for my boutique, small studio. MBO has stellar customer service. Also, BOLD is beyond a doubt, the most exciting part of MBO and helping owners stay motivated, inspired and educated.

Puntos a favor:

Mindbody offers exemplary customer service. I have been with them for more than 10 years of the 15 years that I have been in business. It's user friendly, innovative and helps business owners to automate their work.

Contras:

The price for MBO keeps getting more expensive. Also, the partner companies can add up too.

Alternativas consideradas: Booker

Razones para elegir Mindbody: Years ago, Booker offered me a free Ipad to switch to their company. They also promised cheaper monthly rates including merchant services processing fees.

Software anterior: Booker

Razones para cambiar a Mindbody: Booker could not deliver. I would rather pay a little more (rates weren't too high back then) than pay for scheduling system that didn't function as easy as MBO.

Miracle Software

Comentarios: MindBody is the admin assistant I've always needed and could never before afford. In the first three months of using it I DOUBLED my income. My clients can schedule, cancel, reschedule, sign up for classes and pay online- that alone saves me at least two hours a day that I no longer have to be on the phone, I can be working! Or playing with my family, or a million other things rather than sitting on a phone or on email. Just the ability to take credit cards (all of them) increased my pay; there's a feature when the client pays which asks if they want to leave a tip and offers different percentages or a custom amount...and when asked if they want to leave a tip, more people do so! Seriously my average went from 65 to 90 each session. Clients can buy gift cards online and print them out immediately, that's a nice feature for those last minute gift givers, and they are again asked if they want to leave a tip... it's crazy how quickly my income skyrocketed. I'm beyond grateful. OH and the best part. MindBody's customer service. I was actually offered a lower rate with another company (we'll call them Circle so I don't offend the real company) but Circle was terrible. With Circle, I waited fifteen months to get the rate I was promised and I was constantly tossed back and forth in emails and phone calls as Circle passed blame and did nothing to help my business. So I checked out MindBody. And they walked me through the software, the setup, how to use it, they even showed me how to customize everything for my business! We're talking 45 minute phone calls with this awesome customer service associate (Rep- he's so calm and intelligent and researches every question you have) EVERY WEEK until I felt comfortable using MindBody. I was terrified after trying Circle, but MindBody gave me the software, the skills, the customization, the feedback- did I mention you can run reports at any time to figure profit and taxes and such?- and as of today I stand to TRIPLE my income this year. Thank God I didn't give up after Circle. Thank God I found MindBody. I realize I'm typing in stream-of-consciousness, I realize I'm beyond excited, but for a single mother of three running her own business who had learned to live just below the poverty level, to make such a leap in income, to have such powerful and professional software, to have the unwavering support and knowledge base of an entire team of people at MindBody- it's overwhelming. Miracle Software.

Puntos a favor:

MindBody customer support is AWESOME! It's the reason I stay with MindBody, though Square offers a lower rate to NCBTMB members such as myself- square's customer support is awful. In contrast stands Max Malle. Remember that name. Best customer service rep I've ever known. He and the others go above and beyond their jobs- you can feel their sincerity. Oh and I've doubled my income and am set to triple it this year because the software does SO MUCH WORK for me. It's my administrative assistant that I only pay $ a month for! It rocks.

Contras:

Hm. Well, I have yet to figure out the difference between signing someone up for a yoga class and signing them in to a yoga class, so maybe differentiating that in the program's wording would help. OH and for those of us who use our phones exclusively, not a computer, when using the software, it would be lovely if the phone programming held everything just like the computer programming does. Hmmmmm .... OH and sometimes late at night my schedule disappears completely from my phone. It shows up as blank, which is frightening, but in the morning it's back to normal. Maybe you guys are working on it then?

Buyer beware

Comentarios: MindBody pulled a scam with me. I did an add-on service for the branded app and they failed to mention it would extend me into a contract. I was lied to in February about canceling my Video On Demand and that it was a contract and after four months of exhaustion, the truth was that it was month to month. Instead of doing the right thing and refunding the $400 they owed me, they wanted to continue to "investigate" when I had all the emails. I was then kicked around to over 9 different support team members who told different stories each time I was emailed. MindBody will raise your rates without warning, increase credit card fees, and you cannot void any transactions so they can triple charge you. I wanted to cancel my subscription and I was told they wanted me to fulfill my contract I never knew I was in. The terms to cancel are month-to-month on their website to pull you in. MBO will give you a contract after lying to get you to sign up. I missed the date to cancel in March and they stole $400 from me and sent me on a four-month chase to get it back. I'm to hold my end of the bargain while they are free to steal and cause you headaches to just get your money back. If you get upset at any point, they will go on repeat with a script that someone from the top will give them. Don't sign up unless you have money and time to waste.

Puntos a favor:

MindBody Online is expensive and has so many glitches your software will be a science project daily to get to work.

Contras:

MindBody caters to large franchises and corporations. If you are a small studio, stay clear as they will treat you like a bottom feeder. The support team will never respond in a timely manner and you will be kicked around like a rag doll to the point of exhaustion. Payment does not apply correctly and membership setups only work until they do an update, which will force you to rewrite your contracts.

Stay well away from this company

Comentarios: MindBody missold me on the product. They promised me basic functions that the software simply wasn't able to deliver. When I expressed that this is one of the main selling points for me they said quote" I've checked it for you and we can do that". One of these things was a simple auto email reminder for customers when they are due for payment on their payment plan. This function could have saved me a considerable amount of time not having to individually email people. It took me weeks of communication to them to even get an I'm sorry out of them without any real resolution. I wish their sales people were more honest at the beginning and just told me outright that the software isn't for my business. They outright lied to me and seemed to be more keen on closing a sale than having a happy customer for the long run. They suspect they actually caused extra work load for their tech support team. While the tech support team was generally trying to be helpful I was told conflicting information several times about the same subject on how to adjust a certain functionaility or whether or not it can be adjusted etc. This also caused me several hours on the phone with them. This is very upsetting as I sept £1500 for onboarding then £190/month on monthly subsciption for using the platform. That's OUTRAGEOUS comparing it to what you actually get for that money!!!!!!! Upon leaving them they woulnd't provide my data in a userfriendly format even when I asked for it.

Puntos a favor:

I generally found their tech support team helpful and generally trying their best to sort out the issues you're facing. Although it often meant spending hours on the phone waiting for them.

Contras:

Not user friendly at all, neither from the customer's perspective nor from the admin side. Initially we had about 30% of the registration not going through due to the sign up process not functioning properly on the customers side. This is after spending £1500 on 2 months of onboarding with MindBody!!!! The software often wouldn't function fully on Safari. Simple tasks made extremely complicated on the admin side. For example: if you have to change a date of an event, you have to remove every person registered from the event and refund their account. Until you do that the software doesn't let you change the date. Once you removed and refunded everyone you can change the date of the event. Once you change the date of the event you have to individually re-register each person back in. The process of doing the unregistering and reregistering someone takes a couple of minutes each. This is just one example of many.

Antiquated and not visually appealing , no app.

Comentarios: Automation and athlete tracking was not bad, although new software have picked up and improved on an original leader in the field. Data analysis and reports are good and accurate but not user friendly or visually appealing .

Puntos a favor:

Software does a good job of keeping track of clients and their information and gives them a platform to reserve their spot

Contras:

No app, antiquated on functionality and visually not appealing . One the leader in their field , the program has not changed its look since I first encountered it 15 years ago. There is no app for staff to use, there is no app to use as a check in station. Designed around a computer terminal one has to use a laptop and not able to use either Apple or android tablets as check in stations. the look and functionality has been lap by many programs that followed is such as zenplanner. Not only do other product has even a better user experience, but they beat them in pricing. They do many a la cart pricing when others include all the bells for far less price. Integration of email is only with a paid service when other allow you to integrate with services such as mail chimp free service.

Excellent at providing options, but slightly over-complicated

Comentarios: Overall, this product is a good solution for any gym or membership based company. I have not been able to find an option out there that has as many capabilities as Mindbody does, so I've chosen to stick with it. While it does have some inconveniences, it is a very reliable flexible software, which at the end of the day is the most important thing anyway.

Puntos a favor:

The sheer range of things this program can do is extremely impressive. Having just one program that can do so much is a huge plus in terms of simplicity and frugality. Specifically, it is very nice to have a POS, scheduling software, and online booking all in one. You can have two computers set up at your gym that can handle everything. Extremely convenient. Customer service is pretty good. I never had to wait on hold for longer than a few minutes. Sometimes the help takes longer than seems necessary and is difficult to follow, but I think that is more than fault of this somewhat convoluted software than the actual customer service itself. The software is easily accessible from anywhere. Surprisingly, their mobile platform is actually pretty good!

Contras:

The main Con in a word is Convoluted. Everything is multiple steps, navigating the software can be difficult, and the layout is not intuitive in the slightest. I strongly dread training new employees on this software. It usually takes me about two hours just to go through everything with them...It's a headache. Like anything else, it's not too bad once you learn it, but learning it is not fun. The POS is a little clunky. Processing is a bit slow- this was an issue even on a new computer. At my former employer, we actually ended up buying a different POS because we were so tired of putting up with the one built I to Mindbody. We still used the Mindbody one for class and competition registrations, but everything else (open gym admissions, merchandise, snacks, and drinks) went through the other system.

It's Helpful!

Comentarios: MB has been great within the yoga studio / fitness studio / wellness studio industry. I've been using it for years now, within different states / facilities, as well as using it myself as a client. Easy to use, but have a feeling there is so much my company is unaware of / not taking advantage of [some tools that could really benefit the company that we don't know exist]. I'm also not a fan of MB working with other companies who saw flaws in the system, and now charge extra $ to implement. Why can't MB just come up with these ideas themselves, implement within their software, charge an extra charge if you must, but keeping it all within MINDBODY [not also to FitGrid, ZipWhip, etc.]. Customer service could also use some work. Our company struggled for weeks trying to get hardware ordered. We were promised multiple efforts of help with no one actually able to assist until I finally made it to the MB BOLD conference and sought help. It took way too long for us to give your company money for an item we wanted to order to benefit our sales.

Puntos a favor:

The software is easy to use [once you practice]. It allows us to do everything we need, to an extent, with scheduling private sessions, massage, requesting appointments, as well as checking students in to classes, allowing them to purchase retail. It seems to have everything we need rolled into one package, at least for us with the Ultimate package.

Contras:

I think there should be more webinars on how to use the software. Yes, there are videos to watch and the certification process, but this does not allow for open dialogue, questions to be asked, etc. Webinars w/ a MB customer support team available to discuss would be ideal and allow us all to know more of what our system has available for us to use / take advantage of.

Skip this overpriced, poorly designed software.

Puntos a favor:

The actual customer interface is pleasing to look at. Customer support had a fairly long wait most days, but when you did get through to someone, they could usually solve the problem or let you know there was nothing they could do to help.

Contras:

I was contacted by a Mindbody sales rep who said their software would be "perfect" for doing online reservations for my business. I'm more than a bit disappointed in their software. This is a classic example of a very poorly designed system that has been endlessly fixed and patched. Here is my biggest complaint. The software allows a client to purchase more seats than what are available in a workshop scheduled for a particular date. CAN YOU BELIEVE THAT AN ONLINE RESERVATION SYSTEM ALLOWS MORE SEATS TO BE SOLD THAN ARE AVAILABLE? Really, it's true. It is really and unbelievably true. Happens to us week in and week out and I have to call customers to apologize and fix the mess. Every month I have to schedule my classes and get them into the system. Because the software is so clunky, it takes a lot of time, multiple screens and it is prone to errors. I've recently switched to a new software system and what takes me 10 minutes now used to take me an hour with Mindbody. Training employees to use the system is extremely difficult. I finally gave up and just did the work myself. Their latest 25% price increase had me running for the door. There are other reservation systems out there that you can find on this review site. Don't waste your time with this one.

Mindbody post virus apocalypse

Comentarios: In normal times, mb while not perfect is worth the expense. There are a lot of features and you used to be able to call them 24/7. But in the world of covid, it's too expensive and it's even harder to access customer service, the hours are limited and the wait times very long. We put our mb account on hold- which costs $50 a month- you can actually get software for that amount. Pre-covid rating is 4 and now it's a 3

Puntos a favor:

Before the virus hit, I loved Mindbody. The high monthly fee was worth the expense because the software automatically links up with 3rd party vendors like Class Pass and gym pass. Plus nearly every studio is using this software so it's easy to pick up traveling clients or sales via their dynamic pricing option. In short, the subscription is super high but in normal times you get a lot of it in return. This is not the case at the moment. They did offer 1 month subscription relief and 2 if you commit to 2 years but I don't know if we will make it? Most of the support staff is super friendly and helpful.

Contras:

Given it's many features, the software is sophisticated and not easy to use. Could never figure out the private yoga feature or how to show the studio was being rented so for us not to be able to do this - it was very expensive. Also we were one of the first studios to live stream so we got set up prior =however not all mb reps could accurately advise how to set up. We paid for adverting on fb and google, got many clicks and zero conversions- people kept getting tripped up in mb. A survey indicated over 30% of users had a hard time booking, paying for or accessing live stream classes on mb. I literally spent all day every day troubleshooting with mb reps, instructors and clients. I wonder ho many people we lost that got turned off? We decided to move our live stream and on demand off he platform.

I've increased my business 20% in each of the 2 years I've been with MBO.

Puntos a favor:

MBO is far more than a software provider. They are my strategic business partner. They keep me current on all the technological advancements available in the market through ongoing development in the software. As well as provide the research/data analysis which helps me make sound business decisions regarding my future growth and profitability. My favorite feature is the ease of setting up the reoccurring revenue via auto pay monthly membership contracts. The other two powerful resources I use are the automated emails, retention/re-engage email marketing, and all the reporting capabilities. The day to day use of class check-in, retail sales, client account management are all features I like. Finally, the primary reason, and the one which has earned MBO the strategic partner status within my organization is summed up in on simple word support. Their world class team of dedicated technical support staff are available 24/7/365 to answer my questions, provide information and will take all the time necessary to help me resolve anything I need. The support doesn't end with the technical. Through the MINDBODY University program I've learned best practices, how to use the reports to build my sales and marketing strategies and to set my business goals. The MBU video tutorial liberty provides additional information on a variety of topics right from my desktop. MINDBODY is far more than a software provider, they are my teammates! My success is their success. Period.

Contras:

Like any partnership, there are always imperfections and areas of improvement. If I could wave a magic wand and all my wishes were granted, then this is what I would wish: a more robust set of auto email options more content for the retention and re-engage emails more functionality related to inventory the ability of change contract start dates after the contract has been activated That's about it. There are other, small quirks which can be annoying at times, but then again, nothing is perfect and there is always room for improvement in any relationship.