Opiniones de POS Nation for Retail

So helpful

Comentarios: Very good. I've used other softwares and they generally have not held up as well as POS.

Puntos a favor:

We used this software daily when I was working in restaurants. It made it so easy to log in customers' items, print off receipts, and pay the bills.

Contras:

We had issues with it crashing occasionally, but that might have been our own servers and not necessarily the software's fault.

Wonderful Step By Step Guidance

Puntos a favor:

[SENSITIVE CONTENT HIDDEN] , our delightful Customer Success Manager, has been by our side since day one helping us get our new POS system up and running. We have found the software rather intuitive and easy to use so far.

Contras:

Right now I am having a difficult time getting data I need from the Reports. This may be due to my inexperience with the new system.

Frustrated to say the least

Comentarios: Overall I would rate 3 out of 10. Place is all about communication to sell you on a system that they have no interest in gollowing up on when there is issues. They dont communicate requirements for the system such as PCI compliance then will charge you fees for not being compliant. Fail to respond to issues in a timely matter and seems on a Friday I can't get ahold of anyone to resolve issues

Puntos a favor:

Easy for putting inventory in and generating barcodes for products.

Contras:

System software faults out often anf has to be restarted. E commerce is a joke at best. Not mobil friendly.

POS Nation/Cash Register Express

Comentarios: POS Nation and Agents have been amazing to the best of their ability.

Puntos a favor:

Ease of ability to upload previous POS data into it. Ease of daily use.

Contras:

What i would consider to be simple items to fix often cannot be fixed. Time Clock is not supported for QuickBooks upload.

Would recommend POS Nation

Comentarios: I know that when I call I always have someone who can guide me and answer questions. That is very much appreciated. Our Customer Success Manager, [SENSITIVE CONTENT HIDDEN] has been wonderful through this experience. He has been kind and patient. We really appreciate the fact POS Nation is a US-based company and everyone we speak to is here in the US.

Puntos a favor:

All of our needs have been met with this pos system. We appreciate that the learning curve for the software was easy and the process of integrating with our existing business was efficient.

Contras:

I would like to see a printer that prints tags for outside use, such as a tree tag. At the moment we are printing onto a smaller tag and sticking them to the tree tags.

CRE

Comentarios: The version I have is Cash Register express. I have been happy overall. The transition has been relatively seemless.

Puntos a favor:

Once the system is set up it is easy to use and the reporting features are very useful.

Contras:

The limited ability and cost to communicate with accounting software like Quickbooks online.

Divey is the most knowledgeable person I’ve dealt with

Comentarios: Excellent. Smooth and simple.

Puntos a favor:

It’s simplicity and the fact divey can resolve any issues. Excellent conversion process.

Contras:

Nothing at all. Everything is easier and better

POS Setup.

Puntos a favor:

Customer service is always great. [sensitive content hidden] was friendly and knowledgeable and quickly got us setup on a new workstation.

Contras:

No complaints about POS Nation for Retail.

Great Support!!

Puntos a favor:

Friendliness [sensitive content hidden] showed and how helpful she was.

Contras:

The service was great no dislikes. Truly enjoyed the experience.

Support is Awesome

Puntos a favor:

haven't used it much.. just called support line

Contras:

idk.. havent used it that much to be honest..

Dependable software/Easy to Use

Comentarios: We are very happy with the product. Otherwise, we wouldn't be such long-time customers. We can track sales hourly/daily/monthly/annually as well as by sales code. We can offer discounts to customers and track on type of discount given. Also, helps us keep track of inventory costs/turnover, sales taxes and much more.

Puntos a favor:

Have been using the CAP POS system in our employees' store for 20 years +. Easy system for cashiers and administrator to learn and use. On the very few occasions that we've had issues, tech support was very responsive and fixed the problem on the first contact. No need for call backs.

Contras:

Wish there was some way we could link it to our website so it could automatically track inventory on our online store and show items as sold out. Right now , we run reports daily and adjust manually. But Reports module is very easy to use and provides many different real-time reports with variables depending on info you are looking for.

Review of Personnell

Puntos a favor:

The customer support team, in particular [SENSITIVE CONTENT HIDDEN] has been awesome. [SENSITIVE CONTENT HIDDEN] was fantastic with getting my problem solved as quickly as she did. I hope that she answers any future calls we need to make.

Contras:

Inability to add surcharge for credit card/debit purchases. Our credit card processing is through Payment Depot/First Nashville and the need to go to a separate screen and hit another key, while our customer is waiting is cumbersome and not efficient, either time wise or financially. We have been told that this is due to us using First Nashville, but it is hard to believe that a processor of this size is not set up in your system for this to be handled. Please feel free to contact me for further response.

By Far Best Customer Support

Comentarios: I did months & months of research on many (20+) different POS systems before deciding to finally make the switch to POS Nation (CRE). We have used 4 other systems in the past 37 years and I can already tell you POS Nation FAR exceeds any customer service and technical support we have ever received. It was a rocky transition (as expected) but support team and many others at POS Nation were extremely patient & supportive throughout the entire transition. If you are in need of a new POS system, I highly recommend considering POS Nation.

Puntos a favor:

Customer & technical support have been top notch. We are a business that has used about 8 different POS companies over the last 37 years & have worked with numerous "support" staff from each company. Although we anticipated a rough transition period (as it turned out to be), the staff at POS Nation was there every step of the way. Specifically, customer support were all extremely patient & supportive throughout the month+ long transition.

Contras:

A lot of the reports that are available are completely useless, whereas some reports that you would think are completely necessary for a POS system are not available... the most difficulty we have with the lack of reports involves Customer reports. One other CON to CRE is the Quickbooks Sales Pass. It is not as seamless as one would think when you are told it is "fully integrated with Quickbooks."

Best POS for Retail/Tavern Liquor Business

Puntos a favor:

Great product. Easy installation and start up. Only POS to provide solution for hybrid business. We are a restaurant/Tavern/retail wine shop that uses the robust tag/label system as well as inside dining/bar business. Service from CAP has been great. Very responsive and good follow up.

Contras:

Only Con we experienced was the interface to Quickbooks at startup. Our distributor didn’t provide instruction prior to install. We had Quickbooks operational prior to CAP which required a rebuild of Quickbooks after the fact. CAP customer support went above and beyond to help us.

[SENSITIVE CONTENT HIDDEN] WORKED WITH ME TODAY

Puntos a favor:

[SENSITIVE CONTENT HIDDEN] TOOK HIS TIME AND ADDRESSED ALL ISSUES I HAD ON MY 4 STATIONS. LUCKILY HE WAS ABLE TO CORRECT ISSUES THAT WAS CAUSING MY SYSTEMS TO CRASH. HE WAS VERY PLEASANT AND TOOK TIME TO EXPLAIN EVERYTHING TO ME. HE WAS VERY HELPFUL AND IF NEED BE I WOULD LOOK FORWARD TO WORKING WITH HIM AGAIN...OTHER REPS SHOULD FOLLOW PATTERN..THANKS

Contras:

SOMETIMES IT CRASHES....SOME AGENTS LEAVE ME WITH A BACKUP FROM 2017 WHICH IS CONSIDERED CRAZY BECAUSE WE ARE IN 2020...

Great bang for the buck

Comentarios: We have a unique environment here at ESI where we have an engineering & manufacturing facility with an employee cafeteria. There's only one register with a local receipt printer and a networked line printer for the grill/sandwich items. When we installed the software customer support listened well and understood so that it was quite seamless. Then, later when we added debit card support we ordered & received the correct card swipe terminal and were able to turn on the functionality very easily. When we've had network outage issues or had to change IP addressing POS Nation support was very helpful and was able to assist to resolve issues quickly. Overall it has been very good.

Puntos a favor:

Organization, flexibility and customizability

Contras:

The look and feel seems a little clunky...perhaps time for an upgrade?

Tech Support

Puntos a favor:

Price Point of features/cost benefit. Seems to be a very good point of sale. [SENSITIVE CONTENT HIDDEN] in Tech support is outstanding. He really helped us out with very pin pointed customized features that the customer uses and likes.

Contras:

Nothing so much to dislike. It has a lot of the features in a canned product that we can use on a daily basis to run the operation

System Support

Comentarios: [SENSITIVE CONTENT] Called Tech Support team with PAX Machine issue!! [SENSITIVE CONTENT] hoped on the computer and directed me to do couple of troubleshooting and it was all fixed with in mins. Team is always helpful.

Puntos a favor:

User Friendly!! Inventory management is super easy!! Tech support available 24*7!!

Contras:

PAX machine disconnects too often!! only issue we have with this POS

Hospital Gift Shop Use

Puntos a favor:

Very easy to use. I most enjoy the ability to set up hot keys for the items that we sell the most.

Contras:

Would like to see a functionality to be able to take credit card payments over the phone for credit card purchases.

Broad range, excellent service.

Comentarios: POS Nation has some of the best customer service I've come across. 24 Hour (I think anyway) technicians available, and they even assigned one person to be our contact guy for setting up the new system. He was an invaluable resource when we were just getting started. While not every technician is familiar with every POS System, they are knowledgeable enough to help solve most minor issues, or set up a call-back appointment for the next day with another agent. Could not be happier with POS Nation and their support.

Puntos a favor:

I am using RPower POS System through POS Nation. This software is very in depth, almost overwhelmingly so. There is next to nothing you can't do through it and as far as POS Systems I've used throughout my career, is easily the most broad and intricate software I've ever seen. RPower comes highly recommended especially if you have a complex or large menu.

Contras:

It's range of features and capability are so immense that at times it seems almost intimidating. I have been using it for nearly 4 months now and I'm figuring new things out every day. Sometimes confusing to do what one would imagine to be a simple task, until you figure out all of its various quirks and commands. If you have a small or very simple menu, I would suggest a smaller and simpler POS System.

owner

Comentarios: Really enjoy all the technical support team really listen to my needs and problem solve for my business. Make great suggestions for my operating system. I like that all my needs are in one shop.

Puntos a favor:

Step by step walks you through.easy to enter product. Easy to review stock of inventory. Manage Report from year to year. Clock in clock out. Accounting purposes, great best sellers. Times of day busy

Contras:

The return process. Not able to print reports of items when you enter them.

In Brief

Puntos a favor:

Too busy to go into detail. Works fine for what we need

Contras:

So much for a quick review process... A little clunky for linking products

Amazing support and equipment

Comentarios: Overall satisfied with my purchase and service. Wish they would provide free upgrades when requested.

Puntos a favor:

They have multiple of options available including equipment to software to match your business needs. Very compatible with current equipment so it wasn’t hard to switch over.

Contras:

At times the system will get slow, will call support however they require a level 2 support to assist. They are available during the weekday however not weekend. In addition, you will have to call to get your system updated and only if there is problems.

POS Nation Technical Support Is The BEST!

Comentarios: POS Nation Technical Support is AMAZING! When the system gets hung up or any problem, they answer and have the system going or problem solved quickly.

Puntos a favor:

The software suggested by POS Nation is easy enough for anyone to use and yet is able to keep up with our growing business.

Contras:

The software requires you to create modifiers for so many little changes.

I worked as a server at multiple establishments that utilized a POS system.

Puntos a favor:

This software allowed efficient customer service and quick delivery of quality product. It allowed the staff to communicate orders efficiently to the kitchen.

Contras:

There really weren't many cons associated with this software.