15 años ayudando a las empresas mexicanas
a elegir el mejor software

Sobre Track-It!

Sistema de help desk totalmente integrado, para las pequeñas y medianas empresas, que es asequible y fácil de instalar, configurar y usar.

Descubre más sobre Track-It!

Puntos a favor:

The software had a nice interface. It's layout is sectioned off so you look at each integration module separately.

Contras:

Some features are inflexible and can be difficult to manage.

Valoraciones de Track-It!

Evaluación media

Facilidad de uso
4.1
Atención al cliente
4.1
Funcionalidades
3.8
Relación calidad-precio
3.9

Probabilidad de recomendación

7.5/10

Track-It! tiene una valoración global de 4.0 estrellas sobre 5 según las 75 opiniones de usuarios de Capterra.

¿Has utilizado Track-It! antes?

Comparte tu experiencia con otros compradores de software.

Filtrar opiniones (75)

Miguel
Information Technology Project Manager & Quality Assurance en Venezuela
Usuario de Linkedin verificado
, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Solid option for companies seeking a home grown solution !

5.0 hace 6 años

Comentarios: Control of all my IT department, Assets, ticketing, workload, licences, puchases and knowledge base!

Puntos a favor:

This is a product that will satisfy your needs, but you have to configure it to do so, all the modules are based and linked among them so this will be a easy to use tool!

Contras:

there's no service Catalog, but you can cuastomize one in the categorization and schedule module!, I also think that the module regarding to Training could be a bit more rich in terms of having the course materials in there.

Joseph
Technology Support Specialist en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Track-IT by Numara

4.0 hace 6 años

Comentarios: For the most part, it's a good experience. Their support portal is a little confusing at first but once you're in, their support is very good. I've had to call them a couple times and had my issues resolved quickly.

Puntos a favor:

The stability of the product. The customization aspect...adding fields. The options seem limitless.

Contras:

The user interface for the on prem version is dated. It needs to be updated to look more modern. That's more on me then them. I just don't like the view(s).

Respuesta de BMC Software

hace 6 años

Hi Joseph, thanks for the feedback. You should take a look at our new Track-It! 2018 version. It has some great new features, a new modern web interface and is a free upgrade to customers on support. I think it may be exactly what you are looking for.

Usuario verificado
Usuario de Linkedin verificado
Hospital y atención sanitaria, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Track-It is Simple and Not for Everyone

3.0 hace 2 semanas Nuevo

Puntos a favor:

It is simple to use, and fairly easy to manage and is well suited for small business needing to track and escalate changes, support and documentation for resolutions that happen often.

Contras:

It is not as scalable as some other solutions. It works well for what it is, but it also has limited options for integrations, and also in the self-service portal area it is very basic.

Usuario verificado
Usuario de Linkedin verificado
Administración gubernamental, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good asset management software

4.0 hace 5 años

Comentarios: We manage several hundred computers, users, software licenses and a solutions database in our IT department. We use track-it to automatically audit all devices that connect to our network and keep track of where the item is and who it is assigned to. We also keep track of software licensing and help desk requests and tickets.

Puntos a favor:

Track-It automates tracking your assets, and help desk tickets easily. It is nice to be able to see what computers we have and what software is installed on them and who is using them.

Contras:

The Track-it audit function is sometimes a little buggy with older operating systems.

Italo
Italo
Supervisor en Colombia
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I have worked for more than 4 years with the application and it is very useful to classify incidents

4.0 hace 6 años

Comentarios: Good control of the Helpdesk department management and reporting

Puntos a favor:

The knowledge database is very broad, it is very good to classify types of incidents and to measure the productivity of the work team. Its cost is not very high

Contras:

Apparently there is no version for Android or IOS, sometimes I think the application is a bit slow and the design is a little outdated.

Usuario verificado
Usuario de Linkedin verificado
Educación superior
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great software for inventory control at a great price

5.0 hace 6 años

Comentarios: Ability to manage inventory on large scale

Puntos a favor:

The ease of use in setting up and allowing me to run audits on all IT equipment. Support was always excellent.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Track-it customizable

3.0 hace 4 meses

Puntos a favor:

Track-It! is highly customizable from ticketing to asset management, to reports.

Contras:

Integration Hiccups. Occasionally, integrating Track-It! with other systems can be a bit finicky, requiring extra troubleshooting.

Sarvesh
Sarvesh
Manager en EE. UU.
Usuario de Linkedin verificado
Biotecnología, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

GUI

4.0 hace 6 años

Comentarios: Great

Puntos a favor:

interface is overall good and user friendly

Contras:

performance is poor over the time need so optimization techniques for DB

Migdelia Meriyela
Migdelia Meriyela
Acount Specialist en Venezuela
Usuario de Linkedin verificado
, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

It has been nice, the self-service and audit modules I like and the support is excellent

4.0 hace 6 años

Puntos a favor:

what I like the most is support attention, they are always available to attend cases, really excellent

Contras:

what I like the least is the complexity to issue reports is difficult to use, it would be nice if they improve this part easier, much more management

Usuario verificado
Usuario de Linkedin verificado
Telecomunicaciones, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good Ticket tool your incident management process

4.0 hace 5 años

Comentarios: Our customer is using Track-It tool to record all their incident in their manufacturing process and we are able to work with Track-It because of them. It is a low-maintenance help desk ticketing tool and very useful for middle sized companies.Solid reporting functionalities to see what is the some main areas that looks more buggy. Good help desk product in my opinion.

Puntos a favor:

User Interface is pretty straight forward. It allows you to easily manage your tickets. Provides a comprehensive reporting module which i like most.

Contras:

When you want to add new audit steps or configure your current flow, it takes some time to completed.

Jim
Jr Sys Admin en EE. UU.
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Not the best ticketing system

3.0 hace 6 años

Puntos a favor:

It is a decent software for just a ticketing system. Can easily escalate/pass off tickets as needed. You can make some decent reports to get a deeper understanding of what types of tickets are coming in and who is closing them.

Contras:

Doesn't have enough simple customization. The inventory aspect is not great. You will come across a lot of little features missing that leave you questioning the software.

Rudy
Systems Engineer en EE. UU.
Hospital y atención sanitaria, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good ticketing software for small businesses

4.0 hace 6 años

Comentarios: while it worked well it just didn't have the customization options that we required for our needs

Puntos a favor:

It is a reliable ticketing software that works well for businesses that don't need a bunch of advanced functionality

Contras:

It doesn't have the same amount of options as other helpdesk ticketing software

Respuesta de BMC Software

hace 6 años

Hey Rudy, I would invite you to check out the Track-It! 2018 release which is free to all customers on current support contracts. It has new features for form customization and business rules that greatly enhance the customization capability of the product.

Renford joseph
Senior technical support analyst en Canadá
Comercio minorista, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

An itsm tool with limitations

3.0 hace 2 años

Puntos a favor:

Not that complicated. It is pretty straightforward to use.

Contras:

It is not all efficient and unreliable due to its latency .

Geraldine
Geraldine
Gerente general de proyectos en Venezuela
Usuario de Linkedin verificado
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Good Product Needs More Custumer Support

4.0 hace 6 años

Puntos a favor:

* Trackit allows to create task inside work orders wich its nice * It manages several types of notifications regarding SLA´s

Contras:

* Doesn't have an app for android or ios * Configuration can be sometimes difficult and not easy to understand

Sherry
IT Purchasing and License Compliance Manager
Educación primaria/secundaria, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Track-It Meets our Needs

5.0 hace 8 años

Comentarios: We have been using Track-It for 8 years now and the application is constantly evolving into a better product. I really like the Help Desk, Self-Service and Auditing modules. It is very easy to use and is a great value for the cost. The one thing that I truly like about the product is the support. They are always there to work through whatever scenario you might have and see it through to the end.

Puntos a favor:

As stated above, the best part of this product is the support and ease of use.

Contras:

Reporting is very cumbersome and not easy to use. I wish there was a more drag and drop feature for reporting instead of using Crystal Reports.

Usuario verificado
Usuario de Linkedin verificado
Construcción, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Razoável Software

4.0 hace 11 meses

Puntos a favor:

Software o nosso caso para help desk e gestão de acessos que ajuda a resolver alguns problemas.Gosto bastante do seu layout.

Contras:

Software caro pelo que é necessário fazer uma boa avaliação para a sua aquisição.

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great product concept, not easiest to use.

3.0 hace 6 años

Comentarios: Better organized support team.

Puntos a favor:

The features include details on the support ticket, inventory and all the analytics that go with it make this a very powerful program.

Contras:

It is very difficult to navigate around the software. The features are present but they are very difficult to maneuver.

Lance
Service Desk Manager en EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la reseña

Great Product!

5.0 hace 8 años

Comentarios: I have used Track-It for almost ten years now and have been pleased with how well the product has developed (and improved) over time. I have always found. the support team to be knowledgeable and easy to work with. Additionally, enhancements to the product have been the result of feedback from actual users (and not just the idea of a developer sitting in a dark room). As far as ease of use is concerned, it does not take very long for my new techs to learn how to use the system (and I am able to lock down permissions as needed to ensure the appropriate level of access for each Tier). Overall, I am happy with my experience with the product, as I am able to accurately track the metrics required by my leadership.

Zachary
IT Tech en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Love Track-it!

5.0 hace 7 años

Puntos a favor:

The software is low maintenance but high powered. It it console managed and can hold info for many pieces of equipment. Mass deployment also a plus

Contras:

The software doesn't always pick up the simple things like a mac address or an IP address leading to some leg work or manual inputs.

Sherry
IT Purchasing and Asset Manager en EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la reseña

We have been using TrackIt for about 10 years and we like how the products works for us.

5.0 hace 8 años

Comentarios: We have several departments using TrackIt for their helpdesk ticketing, the IT department, Maintenance, Building Services, Communications and our Clinical Evaluation Center. Everyone is very please with the helpdesk part of TrackIt. I also use the inventory module, remote access, library and the purchasing modules. For the most part we have been very satisfied with the product and the customer support is excellent. I never have to wait more than a day to get my issues addressed and that means a lot. We are tracking around 1,000 assets and have an average of 600 helpdesk tickets a month for the IT Department.

brian
IT manager en EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la reseña

mediocre at best

2.0 hace 9 años

Comentarios: Have used this software for a number of years. The company has been bought by BMC (Remedy). Was hoping for better things but that has not come to fruition. The interface somewhat usable. Have issues with audits failing or not working. Database issues from time to time. And don't get me started about version upgrades are a nightmare (at least the past 3 versions). Licensing for the product is also pain. The email generations for help desk are a joke. Also appears their 1st tier support group is no longer US based. The cost of the software is probably the only reason we have stayed with them this long.

Bruce
Owner en EE. UU.
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

looking good

5.0 hace 6 años

Puntos a favor:

many options with notifications for sla's. this is also a very inexspensive product as well. no complaints

Contras:

i really do wish that this product had a application for phones. I would be able to accomplish more.

Adam
Customer Service Coordinator
Práctica médica, 1,001-5,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Great Product!

5.0 hace 8 años

Comentarios: Track-It! is a great product with great features! It helps keep our IT department organized and running effectively and efficiently.

Kerri
Technology Assistant en EE. UU.
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Very Powerful

3.0 hace 8 años

Puntos a favor:

I have been using TrackIt! for more than 13 years. It has so many features. At times there are even a few too many. I only use a portion of all that is available and it is great. They will be going to a web-based service. That should be helpful.

Contras:

Once BMC bought the program they changed and outsourced the Tech Support. Before BMC the Tech Support was 11 out of 10 Stars. Support now is why I only ranked this a 7.

David
IT Support Team Leader en Australia
Ha utilizado el software durante: No especificado
Fuente de la reseña

Track - IT Review

4.0 hace 9 años

Comentarios: briefly used, interface easy to navigate and use.