--- description: ¿Qué es y para qué sirve LiveVox? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es LiveVox? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de marcador predictivo](/directory/30597/predictive-dialer/software) > [LiveVox](/software/81432/livevox) # LiveVox Canonical: https://www.capterra.mx/software/81432/livevox Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/81432/livevox?page=2) > LiveVox es una plataforma de centro de contacto de última generación que integra comunicaciones omnicanal, CRM, IA práctica y WFO en una sola solución. > > Veredicto: 32 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa LiveVox? LiveVox se enfoca en compañías en el sector de créditos y cobranzas que tienen un centro de contacto con 10 o más usuarios. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 32 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: LiveVox - **Constitución**: 1999 ## Contexto comercial - **Precio inicial**: USD 5,000.00 - **Público objetivo**: 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Automatización de marketing - Base de datos de contactos - Búsqueda/filtro - CRM - Campos personalizables - Chat en vivo - Comunicación multicanal - Contactos compartidos - Creación de informes/análisis - De texto a voz - Desvío de llamadas - Distribución automática de llamadas - Enrutamiento de llamadas - Entrada de teclado del teléfono - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de clientes potenciales - Gestión de colas de espera - Gestión de comentarios - Gestión de contactos - Gestión de contenidos - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de flujos de trabajo - Gestión de la comunicación - Gestión de listas - Gestión de modelos - Grabación de llamadas - Grabación de texto de llamada - Historial de cliente - IVR - Identificador de llamadas - Importación y exportación de datos - Integración de telefonía informática - Marcación automática - Marcador predictivo - Marketing por correo electrónico - Mensaje de voz - Personalización - Personalización de la voz - Procesamiento de lotes - Programación de rellamadas - Registro de llamadas - Segmentación - Seguimiento de conversión - Seguimiento de interacciones - Sistema de calendarios o recordatorios - Supervisión de llamadas - Third-Party Integrations - Varios scripts ## Opciones de asistencia - Asistencia 24/7 - Chat ## Categoría - [Software de marcador predictivo](https://www.capterra.mx/directory/30597/predictive-dialer/software) ## Categorías relacionadas - [Software de marcador predictivo](https://www.capterra.mx/directory/30597/predictive-dialer/software) - [Software para call center](https://www.capterra.mx/directory/30007/call-center/software) - [Software de compromiso del cliente](https://www.capterra.mx/directory/30906/customer-engagement/software) - [Software de gestión de contactos](https://www.capterra.mx/directory/30016/contact-management/software) - [Sistemas IVR](https://www.capterra.mx/directory/30231/ivr/software) ## Alternativas 1. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.capterra.mx/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.capterra.mx/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.capterra.mx/software/29589/callcenternow) — 4.8/5 (314 reviews) 5. [Readymode](https://www.capterra.mx/software/136728/readymode) — 4.6/5 (136 reviews) ## Opiniones ### "Best call monitoring platform out there" — 5.0/5 > **Modesto** | *24 de mayo de 2024* | Ocio, viajes y turismo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: There are a lot of things to like about the software, one of my favorite features is being able to distinguish between the member and the agent's audio, this is very useful when listening to calls. The option to hear the member's channel during hold is a great feature which helps uncover any negative sentiments the member might have which might not be brought up when speaking with the agent. I like how the call is loaded completely so you don't have to worry about the call buffering if you lose internet connection. > > **Puntos en contra**: The only thing I don't like about LiveVox is that it lacks the ability to record video, other than that it is a great product. > > Overall my experience has been great, i was using Encore before and this is a huge upgrade. Everything about LiveVox is 100 times better, from pulling up data to quickly editing scorecards and filtering calls, LiveVox is a great product. ----- ### "Putting your call center in your own hands" — 5.0/5 > **William** | *23 de junio de 2020* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ever had a piece of software that you barely knew how to use and relied completely on support and professional service fees to make any changes or updates? That is NOT LiveVox. By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center. > > **Puntos en contra**: Due to the innovative nature of LiveVox some of the new products start a bit "bare bones" but after a few short iterations and feedback from customers they quickly improve and integrate into the existing suite of products. > > We have been able to consolidate each of our off-shore teams into one large blended team. This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center. ----- ### "LiveVox Feedback" — 5.0/5 > **Jeff** | *12 de junio de 2020* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software. The software is constantly upgraded and new features are added, making it an industry leading solution. > > **Puntos en contra**: The software should allow for more ad-hoc, dynamic changes to call selection criteria. Also, allowing customer more access and control over changes within the system. > > LiveVox has been an excellent partner allowing us to advance our business and reach record revenue. ----- ### "Livevox Review" — 4.0/5 > **Robin** | *10 de agosto de 2020* | Servicios financieros | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Multiple dialing options including Blaster, RPC, QC \& HCI, Preview services. > > **Puntos en contra**: Customer Support Team is a very convoluted process. We struggle with the multiple emails and slow process to get questions answered. They push a lot to self service and do not even offer an answer most times to the question at hand. If it wasn't for our Mid-level Market manager, I do not think we would stay as long as we have with Livevox. Great work, \[SENSITIVE CONTENT HIDDEN\]. There does not seems to be too many subject matter experts that are willing to spend time to assist. I would say \[SENSITIVE CONTENT HIDDEN\] is an example of the opposite of that and is wonderful also to work with. > > We came from PBX technology and utilized outbound dialing only. We are now using inbound and outbound dialing. We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well. ----- ### "Reliable & Compliant Dialing Service" — 4.0/5 > **chris** | *22 de mayo de 2020* | Servicios financieros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Clicker Agent feature keeps us compliant and lawsuit free. LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have. > > **Puntos en contra**: Customer service is over seas and very difficult to deal with. LV also has something called Leg minutes which should be included in the minimum requirement of minutes however they are separated for some reason. > > Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the \#1 dialing solution for the collection industry. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/81432/livevox?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/81432/livevox) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados