Opiniones de 3PL Warehouse Manager

3pl Review

Comentarios: We ended up replacing 3pl warehouse manager due to a change in business needs. We would use this software in the future.

Puntos a favor:

I appreciate the fact that the system is intuitive and simple. You tell it what it needs and it does the rest.

Contras:

We have not found many cons. Getting a ticket answered in a timely manner was definitely an issue.

A good tool for growing companies

Puntos a favor:

We started using Skubana / Wxtensiv Warehouse Manager when we were outgrowing our previous order routing platform. This tool allowed us to set processing logic on all orders and route them appropriately. Additionally it helped simplify our worldwide inventory visibility and purchasing.

Contras:

Support can be slow to fix bugs. Our account manager is very responsive and there are not many bugs, but they can take a month to get resolved once one is identified.

Good product but needs a bit more features for Billing and better UI.

Comentarios: Overall it has been decent. The support is not really helpful. They provide bunch of KB articles which I usually always go through before reaching out. For any real support, you need to book a time with a consultant for a price of around $200-$300 for 2 hours if I am not wrong, just to understand how to use a module.

Puntos a favor:

Order fulfillment is easy and straight forward.

Contras:

The UI and UX for returns and billing. Processing a return process is a nightmare. Would be much easier if there is an option on the Smart Scan app for processing returns. Everything is manual now and can take upto 5 minutes per return order.

3PL Review

Comentarios: Overall, I'm content with using 3PL Warehouse Manager because it's what I've known to use for the past 2 years and it's grown upon me.

Puntos a favor:

When I first started Logistics, I was thrown into Warehouse Management and was introduced to 3PL. At first the product was intimidating since being new, I was afraid to mess up. However, as soon as I started getting more comfortable, I realized that the software is super easy to use and if you were to make mistakes, there are multiple solutions do fix them. Customer Support and the Help Center really take you a long way as there's information that is meant to help you for any cases.

Contras:

I had a fulfillment client that was questioning whether or not the Order status can match what their backend software shows to them such a Returns, Exchanges, Order Changes, ect. since they use WooCommerce and when I told them that those statuses are not available in 3PL, they seemed a little let down, but I feel like those statues would benefit both the Customer and our Company.Also, kind of wish that we are given the option to delete any orders instead of cancelling them and for them to still show up in the Orders Tab. I feel like this correlates to the Order Statuses mentioned before because since the cancelled orders are showing closed, they're now being mixed with completed orders that were closed as well.

Has Helped Us Grow

Comentarios: We have been using 3PL Central for nearly 5 years now. Over that time we have been able to utilize the technology provided to greatly grow our business. The functionality has a wide scope of offerings and for the most part they work very well. We utilize 3PL Central as our Warehouse Management Software and rely on it heavily for small parcel receiving, inventory management, and order organization. We use a separate, stand-alone pack verification/manifesting/shipping software that we like much better than the modules offered by 3PL Central for those specific tasks. The visibility for our customers is critical and most find it works well despite the UI being slightly hard to navigate. Our biggest hurdle has been to take full advantage of the new feature releases because of the change in protocol/process that it would require. There is definitely an advantage to new releases and features, but they aren't always really easy to implement.

Puntos a favor:

- Web Based - Broad scope of features - Constant updates and feature releases - Up-time is near 100% - Good support (when you can get it) - Handles wide (possibly unlimited) product types

Contras:

- Support is very slow and often inexperienced requiring multiple responses to get a resolution - Most additional features are a le Cart so the price can increase depending on features - High traffic days make the system slow (although they have been addressing this) - UI can be hard to navigate at first and specifically for customers - Doesn't play well with mobile (we've been told this is in the works)

Order functionality and support is extremally poor

Comentarios: Did provide us with better visibility of inventory however the order functionality and the API connections to clients are very poor and continually have issues. Support is poor at best, non responsive and rarely addresses root causes, continually just kicks the issue down the road with a bandaid patch.

Puntos a favor:

Ease of implementation, implementation team was good to work with.

Contras:

Order functionality is awful, continually have orders not pulled through properly. Support is slow and provides no root cause or long term solutions. Kitting functionality does not work properly, solutions are either alias skus or a constant transfer of inventory between skus. High order volume always breaks the system, we have to limit the batches in size other wise the system takes hours to process the orders. For a high volume facility this is not a good software. Very limited abilities with small parcel service, and a lot of additional steps are required. More for a slow LTL facility.

Buggy, Missing Basic Features, Horrible GUI

Comentarios: Keep moving, Skip Magaya too, both horrible systems, with horrible customer service.

Puntos a favor:

Its great if you don't need much or have low expectations. We have spent several years with 3PL Central, and their system is easy to learn, and has most basic features you would need. We have heard remnants they have been working on a new system but that was 5 months after we joined up with them, still never seen it. Others online say it only has basic features like looking up orders, and receipts. While customer servers is dumb, forgetful, and slow to respond, they have implemented a ticket system. But don't advertise it, so you have to ask about it.

Contras:

Lacks support for UCC/SSCC labels, lacks support for cycle counting and inventory, isn't this an warehouse manager system? EDI support is sloppy at best, constant issues with it throwing errors saying it can't connect, or timed out, reports not automatically sending, edi's failing, asn's failing, Tech support loves to change settings without mentioning what it could break, they do it and wait to see if it fixes your issue, or you complaining about something. They broke our entire EDI process for one customer by changing what types of documents were supported via EDI. WHY WOULD THEY CHANGE THIS. we had to process 1,200 orders manually... FIFO isn't really FIFO in their system, it works, but not like it should. UPS/FedEx/USPS is external, it barely works within their system. If you need to process more than 10-15 cartons it often crashes and refuses to give you labels, forcing you to manually process them. I can't tell you how bad their customer service is, they ask for the same things over and over. The sales team, CSRs, tech support, don't put notes in your accounts, and keep asking you the same issues. They want to meet up yearly in person to ask how satisfied you are. We aren't your horrible, fix your bugs and we would be at best OK. Tab is your best friend in all menus if you type a SKU and hit search you will find nothing or the webpage will crash. Always hit tab for everything!, always press find twice before printing anything. You can't utilize more than 1 login at 1 time, it will crash both pages.

Great warehouse management system with low learning curve.

Comentarios: I do a wide range of IT at our company and know the processes of most departments. People come to me when they have IT issues and that includes issues with 3PL. There aren't a lot of issues that are due to the system, more training related. When we have issues that are system related, 3PL Support is always responsive and helpful. We also have a lot of custom development and API integration and 3PL Central has excellent documentation for our developers..

Puntos a favor:

3PL Central is great because it's easy to use and train staff on.

Contras:

The item alias screen is a nightmare and all clients are combined together. I wish it was setup like other screens, where you first select the client rather than all clients, which makes it slow and unstable.

Nema Inc.

Comentarios: We like what we THINK 3PL is capable of, but disappointed because it has not been fully integrated with our database after years of use.

Puntos a favor:

It has a lot of capabilities, and is fairly easy to maneuver in within the system. We just need it to fully integrate all the information we input into 3PL into our system.

Contras:

The fact that it won't integrate fully with our driver and customer database.

Product functional but very clunky.

Comentarios: Functioning WMS.

Puntos a favor:

The software is functionally designed with 3PLs in mind. The software is probably one of the cheaper solutions in the market. The help videos under the "Office Hours" are very useful. There are some folks that work in customer support that are very knowledgeable, if you can get hold of them.

Contras:

The company promises a lot in terms of coming features and developments and has yet to deliver and customer support leaves a lot to be desired. It is apparent they spend a lot of money on advertising to attract new customers, but from what I have experienced they don't care much in terms of retaining their customer base. For example, I have an open help ticket almost a month old, I have reached out to customer support several times now with no communication back from 3PL on the issue - prompting me to place this very review. Mobile app is particularly buggy, and their mobile support outfit is particularly unresponsive.

Avoid! They will trick you into an extended contract & then threaten you

Comentarios: Terrible support, Lack of integration bad UI..

Puntos a favor:

I wish i had the sales people these guys have..

Contras:

Its very very basic, The interface seems to have been designed in 1993. It lacks straightforward integration with any standard shopping cart Shopify, Bigcommerce but worst of all when its time to move on & you try to cancel the software you will find that in the small print they have trapped you into another 12 months Clearly entrapment is the only way they can retai customers..

One of the easiest systems to manage your business

Comentarios: Do your research to see if this works for your size organization, I love the product but you do have to do your due diligence.

Puntos a favor:

So at my current employer one of the hardest problems is maintaining two different distribution centers. This makes it so that it's not a problem to have a constant supply of product going both into the stores or transferred from the DC. The interface is simple to use and can be done with one administration. I highly recommend this product.

Contras:

The cost can be on the higher end but again when you consider what it does, it's well worth it. Also it's best to allow someone with experience to use this tool.

Great product for start ups but after one year will need new

Comentarios: This software grew us the first year then held us back year after year.

Puntos a favor:

The software is very easy to use and very affordable.

Contras:

Anything other than basic things is not their cup of tea.

Great WMS for order fulfillment companies

Puntos a favor:

Very easy to use software, great support team and experienced software engineers

Contras:

Would like more customization for the billing wizard section

Has been the best software for inventory..

Puntos a favor:

very helpful in keeping track of the inventory that we had in the warehouse and helping us in knowing what we needed to order more of. Easy to make labels for the items we are needing to keep track of or needing to ship.

Reasonably Priced & Makes Your Business Run Smooth

Comentarios: More customization would be great.

Puntos a favor:

Has all the basic features you want in WMS - The software itself very easy to use / user-friendly for someone who hasn't had previous experience with inventory management. Setup was easy and quick & 24-hour access to the cloud is a fantastic feature.

Contras:

Not many - occasionally system runs slow but I've been told this has since been fixed. Also, at times it can be difficult to get customer support on the phone but once you do they are very helpful!

A successful warehouse management is the core of each company success

Comentarios: Warehousing could not be easier with you it

Puntos a favor:

Its could based feature make it a powerful software to handle warehouses daily works, its interface make control of everything just easy

Contras:

Almost cover all needs of Warehouse management, but could take advantage of a more user friendly combustible interface

itracker

Comentarios: This product has worked well for us. We have used this system for public warehouse management for approximately 12 years.

Puntos a favor:

the web portal

Contras:

tech support

Good Product

Puntos a favor:

This product is great when it comes to order monitoring and inventory makes accurate. Easy to use.

Contras:

Just improve more the features to be more compelling. Great customer support by the way.

Easy to use

Puntos a favor:

This product is user friendly and easy to use. This is the perfect software for a warehouse. We were having trouble with our ERP system and decided to make the switch and it was well worth it.

Contras:

Billing portion is really confusing wish it was a little more easier and give options to bill other things

Using this software has enabled me to carry proper internal controls on quantity of materials and its whereabouts when needed

Comentarios: Overall Great Program

Puntos a favor:

This software offers a user friendly interface that allows the warehouse manager to properly control materials in the warehouse

Contras:

Needs a little upgrade on the accountability strategy whereas stock is adjusted when stored in the warehouse or taken out and used

Pretty awsome

Comentarios: Pretty good inventory management software, easy to use and learn! It took our team about a week to learn how to use this software. Many options and very easy to customize to your needs! I would highly recommend this to anyone who needs a great system to manage you inventory!

Global Warehouse Management

Comentarios: Online automation tools effectively decrease the amount of one-on-one time that warehousing employees spend speaking with clients via telephone or in person, without sacrificing customer relationships in the slightest. On the contrary, manufacturers and other vendors actually feel more loyal to a warehousing company when they are notified about updated inventory information and shipment statuses in real-time, day or night. 3PL Central’s web-based management system saves warehousing companies money by doing away with long-term contracts. Instead, users pay only for the features they need. Users can also add and remove warehouses from their internal system with just a few clicks of the mouse, and they can use 3PL Central’s proprietary “Billing Wizard” to track all billable activity and charges by customer.

Puntos a favor:

3PL Central provides a great value for warehousing professionals

Contras:

The platform's features are very industry-specific.

Great Solution for WMS

Comentarios: Again, if you are looking into 3rd Party Logistic WMS software, You might want to give 3PL Central a spin to try them out. If you are in Forwarding, Warehousing, Trucking business, you should check it out this software.

Puntos a favor:

This is great software if you are looking for Third Party Logistic WMS Software. I looked everywhere for software like 3PL Central for our Forwarder WMS Solutions, but not even we found what we are looking for, but it was perfect for our WMS operations.

Contras:

If you need to modify any of the system functions, you need to pay for customization programming fee. But I guess it is very normal for SaaS software like this one. Only reason I gave 4 Star is I am sure every software needs more improvement and better solutions.

Missing core features for our business

Puntos a favor:

Low monthly cost Web-based service that we don't have to host. Access for customers and employees can be set up.

Contras:

Customization of reports is a long, involved, and costly procedure in our experience. Support services are not efficient (often get rotated between a service team and have to explain the issue multiple times).