Opiniones de AppFolio Property Manager

Amazing Property Manager for Small-to-Medium Companies

Comentarios: The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

Puntos a favor:

First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

Contras:

I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

It’s Effective and Efficient

Comentarios: I love it! I prefer it over Yardi! It can be used as an accounting program, property mgr program, marketing program, affordable housing certification/ recertification. Communication with residents and leads.

Puntos a favor:

Being able to market specific units by adding videos/ photos and an auto generated marketing description based on tags added to each individual unit based on its own unique floorplan

Contras:

Sometimes different financial reports do not speak to each other so one report can be misleading from the other

Don't get involved with Appfolio

Comentarios: I should start by saying the product is great. It's robust, it's comprehensive, and once you get the hang of it, it's pretty easy to use. But if you have a choice, don't get into bed with these guys. The customer support is beyond bad...good luck getting anyone on the phone. They recently switched to some sort of AI for customer support--and I didn't think it was possible to get worse--but I have given up on ever getting their help in solving any issues. I have to figure it out myself or find a work-around. And during all that time, their prices have gone up. Apparently, the only thing they care about is profits...because as their prices have gone up, the quality of their service has decreased. We now average more than $2,000/per month in charges and fees to them. But, like a divorce, leaving them is going to be expensive and messy. I'm going to retire in about 4 years...so I think I'm just going to suck it up and stick with them. But listen to me boys and girls: don't make the same mistake I made. Don't get involved with them.

Puntos a favor:

It's useful and is pact with all of the bells and whistles

Contras:

Just about every part of the user experience makes me wish we had never switched to Appfolio. Their customer service is so bad, it's legendary. They are the poster child for American corporate greed.

Partner Service

Comentarios: We've used it for 13 years and feel that AF is a partner.

Puntos a favor:

Ease of use for the property manager, owners, and tenants.

Contras:

No API integration. Customer support has been weak, but improving.

Need to take a course to use the program

Comentarios: In general, a manual would be helpful, or a FAQ sheet. Wonderful customer support and help with any errors and questions, but it still took a long time to get used to all the information. In the end, the [sensitive content hidden]sold the property.

Puntos a favor:

The financial part was amazing if you put the numbers in the right area.

Contras:

I needed extra training to get everything up and running. There were two of us trying to learn how to work the program. We lost time in managing our other 93 doors trying to learn this system for managing 250 doors of private student housing for The University of Arizona.

AppFolio is the Apple of Prop Management Software

Comentarios: In general this is the best property management software on the market if you have a portfolio of 100 to about 1500 homes. Any smaller than that there might be simpler solutions that you could use in any larger than that you might need some customization that could be a little bit tricky to do an app folio. Before that midsize property manager this is the perfect product to really streamline your systems and give your residence and owners a great experience.

Puntos a favor:

AppFolio simply works. Or should I say that it works simply. Whenever you're purchasing software the folks that are in charge of selling it will always tell you all the things that it can do. If I lined up at folio side by side next to various other property management software that I've used they all would check the boxes of doing all the things that you need them to do. However from using many of the different providers and have folio I can tell you that when our team turned on that folio it was far less training because everything just simply made sense. The screens look nice the reports made sense the dashboards made sense the flows were simple and easy to understand. It's very difficult to understand this type of nuance when buying software so I can only tell you that our experience was extremely smooth and running this especially when compared to using the competitors that we had done previously.

Contras:

Personally I find some of the accounting functionality to be a little bit challenging but that could be simply a part of me not being an accountant.

Property Management with AppFolio

Comentarios: Overall, I love AppFolio. The system is clear, clean, and easy to follow and learn. A lot of the fields are self-explanatory and the help button is just a click away and the team with AppFolio does a good job with I ask for help. The explanations are clear, concise, easy to follow, and make sense. In the past 15 years, I have used many different software systems to track property management. AppFolio has been the easiest to navigate to get me the information I need and easy to use to manage all my properties.

Puntos a favor:

AppFolio allows me to access my tenants and their information with a click of a button. It keeps all data about my tenant at my fingertips and also allows them to know what is going on with their lease, rent amounts, work orders, and other tasks they or I need to complete to keep our relationship working the best.

Contras:

I wish that the tenant's application would stay with the tenant as the entire process progresses. When a person no longer is an applicant, but becomes a tenant and moves in, that application is stored elsewhere in the system. It would be more helpful to have the application stay with that new move-in. The application is always needed for legal issues. The system makes it easy to find but it seems it would be better served to stay within the entire process of the new move-in.

Great for your property management office

Puntos a favor:

Easy to read landlord statements, able to accept electronic payments, and vendor management as well as processing work orders.

Contras:

No complaints, my landlords preferred this software over our original one.

Great and still learning!

Comentarios: With anything new, it takes time to learn it. There are many great options inside of Appfolio that makes it the software to use. Appfolio is always trying to improve and do more to make work easier.

Puntos a favor:

Love having one platform for all things property management! Owners, tenants and vendors all using the same software!

Contras:

I don't particularly care for the chat option of customer service. It is not as personal.

Be Careful

Puntos a favor:

Nothing. Appfolio is difficult to learn and the customer service is inferior to its competition.

Contras:

Onboarding is exhausting. The software has a steep learning curve. The first 6 months will require plenty of support from their support team (because of how confusing appfolio is), however their team is very difficult to get in touch with. If you e-mail someone in support directly, they will likely advise you to go through the app to schedule an appointment...It's kind of outrageous honestly. They make cancelling very difficult -- Writing this review is the last bit of energy and time this company will take from us.

Everything within a click away.

Comentarios: For me it was definitely a learning curve as I had no previous experience with a property management software, however, thanks to the help articles I was able to find out how it works and what I can do with the software. After I switched to a different company that also uses Appfolio, I already had a head start which was beneficial for me.

Puntos a favor:

Having everything within a click away, all the property, owner and resident information is perfectly organized to be found easily. AppFolio help is also extremely useful whenever a process is not clear, and RealmX is a time saver!

Contras:

I don't dislike anything about the system, it's a very complete software that only keeps getting better. Unfortunately I don't have another point of comparison, but I definitely have no complaints about it.

User friendly, efficient

Comentarios: It is easy to use, easy to navigate, and I like the app feature on my phone to use while I'm out on the property. This makes building work orders easy and can be completed with photos for staff.

Puntos a favor:

Daily functions as a property manager with placing work orders, entering rent checks, lease renewals and sending tenant online forms to electronically to sign. All of these tasks save time & are efficient being available as online options. This even is convenient for prospective tenants coming from out of state.

Contras:

The unit transfer functions could be more seamless. When a resident is moving apartments within the property, the charges and credits/payments often have to be carefully reviewed when completing a transfer to make sure the new unit's tenant ledger is correct.

Appfolio. Not A good Fit for Single Family

Comentarios: The lack of focus on single family managers and the poor customer service has become a problem. The only reason we have not moved on is the hassle of moving to a new system.

Puntos a favor:

The database search function. The ability to search all categories whether they be owners, tenants, vendors, work orders, etc via the database search.

Contras:

1) No focus on single family managers. New features seem to always be geared toward multi family. 2) Very poor to no customer service. Our business moves very quickly and when we have a problem we need answers quickly. There is never anyone to speak with directly at the company. They seem very proud of their bots and databases but that is no substitute for live customer service.

AppFolio Property Manager Is Reliable

Puntos a favor:

AppFolio Property Manager has been a reliable and easy to use property management solution. AppFolio Property Manager has friendly features.

Contras:

AppFolio Property Manager is a flawless tool. No dislikes about AppFolio Property Manager.

Comprehensive Solution for Modern Property Management

Comentarios: Overall, AppFolio is well-suited for medium to large property management companies handling residential, commercial, or mixed portfolios. It offers a robust, all-in-one solution that can significantly streamline operations, though it may be overkill for small-scale landlords.

Puntos a favor:

Modern, user-friendly interface Mobile app for on-the-go management Comprehensive feature set Strong customer support Regular updates and improvements

Contras:

Can be expensive for smaller portfolios Some advanced features have additional costs May be overly complex for very small landlords Limited customization options

Great All Encompassing Option for Property Managers and Landlords

Puntos a favor:

It's truly a great tool for property managers and landlords to stay on the same page and for landlords to stay in control of their properties. It works seamlessly for all three parties - tenants, property managers, and landlords.

Contras:

If a landlord wants to share information from AppFolio Property Manager with others, like in the case that the landlord wants to sell the property and use a real estate agent who is not their property manager, the landlord, as a non-administrator has a hard time doing so.

Great for Apartment Living

Comentarios: I have used this for years for all of my apartments I have rented, its nice that I can transfer my existing account to other complexes.

Puntos a favor:

I like the ease of the App, not too difficult to figure out.

Contras:

I don't like that it wont let me print any documents.

Automatic Payments

Puntos a favor:

I liked that it was easy to submit rent payments and we could get it automatically deduct it from our bank accounts.

Contras:

I did not like how impersonal it made landlords seem, but the convenience outweighs this.

Complete property management software

Puntos a favor:

The interface and mobile app. Very straight forward menus and navigation.

Contras:

The company provides little insight into the software, leaves it to the property managers to expedite and handle.

Great way to get payments submitted online

Comentarios: It is used as a communication tool with tenants. I use it all the time to make payments. It works great.

Puntos a favor:

We are able to pay rent with a click of a button.

Contras:

The initial set up. It took some time but once you get you will be fine.

AppFolio Property Manager Review

Puntos a favor:

AppFolio has a user friendly dashboard that allows users to complete tasks such as making payments or uploading documents very easily.

Contras:

I have experienced system glitches where certain information may be difficult to bypass through unnecessary steps. I would appreciate if certain bugs can become fixed where the system doesn't repeatedly ask for information.

Good Software, some difficulty

Comentarios: Overall my experience is good. Takes some time to learn

Puntos a favor:

It is pretty straightforward and easy to use as a vendor.

Contras:

It can be a pain to upload documents into work orders

Is anyone home

Comentarios: Horrible customer support. Hostile to the point to getting a "the contract says" and when we review the contract it does not in fact say that.

Puntos a favor:

Property Management is good, but not great

Contras:

There is absolutely no customer support beyond "watch the video" That being said, there are very good videos at the most basic level so you can get up and running quickly. But if you want to be a master its on you, crickets when you reach out to muliple customer support people.

Liked Appfolio Okay

Puntos a favor:

I liked that it was easy to have all of our properties in one area. It made it easy for our tenants to view the properties.

Contras:

Managing the websites on our end was very difficult. We could not get access or get a hold of someone to give us access to edit the property websites. We also had a very difficult time navigating them as they were less user friendly then websites like Squarespace, lead pages or wordpress.

Portal use

Puntos a favor:

The ease of using this is great. If they find a better way of charging what they do to use it would be even better

Contras:

The charging of using it is nuts. When you pay what you do now for rent