Opiniones de Emburse Expense Enterprise (formerly Chrome River Expense)

Able to track expense reports

Puntos a favor:

I've used chrome river for various roles within my organization. It's a great way to track expenses I submitted for reimbursement. I love the use friendly interface and how it allows me to upload a pdf scan of the document. Being able to upload the scan has saved time that I would've spent writing each report.

Contras:

The math feature on the app isn't right sometimes. For example, it reports $503.86 as 503,860 which is confusing.

Great Visibility for Business Expenses

Comentarios: We are keeping track of all corporate spend, and submitting them all on time now. The visibility of where all expenses are in their approval process has been great for our users. Since everything flows faster, we are able to process reimbursements faster too. Our ability to also track compliance violations helps with know where user need additional training. The compliance reports are very useful.

Puntos a favor:

Integration with our corporate card program has been such a time saver. All users are able to track and expense their incurred business expenses in a timely fashion, and that helps with decision making. We also integrate with our travel agency, so expencing full trips now take way less time.

Contras:

Setting up the routing rules was a challenge with some of the exceptions we had to work through, but once the time was spent to consider everything, the system does what we expect.

Not intuitive, a hassle every month

Puntos a favor:

Drop down menus are somewhat useful, but overall awkward interface.

Contras:

The interface is not intuitive at all. Info is missing. Nothing makes sense. I'm clicking on everything just to try to move forward through the process.

Chrome River Expense Review

Comentarios: Overall experience has been very positive as all employees are now using it and we are saving time and money. We can rely on the system to help us with the process and the automation helps us manage the process.

Puntos a favor:

The system creates a workflow that saves us time and money. It enforces our expense policy so the administrators don't always have to be the bad guy. It also integrates with other systems such as our HR system (employee feeds), our corporate credit cards and out Concur travel system.

Contras:

The admin features can be a bit tricky to use. Features aren't always in the most intuitive place. The CR team is working on changing everything around. Once things are found/explained, it is a nice system to use. The help desk can also be slow to respond. Most times i want to be able to pick up the phone and call someone rather than dial 1-800 help.

Chrome River Expense - Easy to Use

Comentarios: Monthly expense reimbursement and categorization used to be an extremely time consuming task. With CR Expense, it is now very efficient and streamlined. Our overall monthly close process has been sped up by at least 15%, simply because of CR Expense.

Puntos a favor:

It is extremely easy to use. Our entire organization now uses it on a daily basis. It has completely streamlined our expense processes.

Contras:

Implementation took a while, but we did eventually get it customized perfectly for our organization.

Mercury is wonderful!

Puntos a favor:

The new receipt functions within Mercury are a life saver for the auditing process. We love the way it crops and attaches the receipts to individual line items, it makes auditing a breeze rather than going through countless pages of receipts. Its a huge time saver and that is important as we have such a high volume.

Contras:

Help Desk Turn Around time could be better.

Customizable User Friendly Expense Platform

Comentarios: Chrome River has worked closely with us to understand our business and business needs. The staff is innovative and eager to solve any issues your business presents.

Puntos a favor:

The ability to build rules around compliance and polices is top notch.

Contras:

The reporting (Analytics) isn’t as easy to navigate as it should be.

Excellent Solution for Expense Report Automation

Comentarios: Chrome River has been such a valuable tool for our Firm, especially with the challenges raised by COVID-19. Our ability to work with EXPENSE remotely was unaffected.

Puntos a favor:

The OCR capability is fantastic...expenses can be captured from anywhere using any device and interpreted as accurately (in many case more so) than our users! Really saves time and enforces compliance.

Contras:

We really don't have anything not to like...it just works!

Chrome River makes expense management part of my day.

Comentarios: Amazing customer support, very simple Apps, great training options.

Puntos a favor:

Simplicity, great customer support, and fit our budget.

Contras:

Implementation was a bit challenging through all the Covid-19 stuff, but the Chrome River team was assume and supported us until we had it figured out.

Expense report

Comentarios: Chrome River has been a great company to work with. They are always open to hear about features that would make our lives easier and try to accommodate when possible.

Puntos a favor:

The digital receipts and paperless. You can do everything on an app. People get paid faster. Easy to use just click on the icon you want and fill in the data.

Contras:

Some customization are a bit challenging at times.

I have worked with Chrome River four years and lead the upgrade from the Platinum to Mercury.

Puntos a favor:

The platform is user friendly and intuitive. Travelers have the capability of taking pictures of their receipts and sending them directly into their Chrome River e-Wallet. We use Egencia Travel which is in the process of integrating with Chrome River. This will result in all travel data also being housed in the traveler's e-Wallet. Our travelers also like the mobile capability of the new web-based platform, Mercury, which allows them to have access to the site while on the go. Credit card integration has also proved very valuable enabling travelers to see transactions they need to submit on their reports. Approvers have the ability audit and approve reports on the go with the ability to easily review receipts that are being billed to their projects. With the ability to program policies and routing, approvers can be assured that reports are meeting programmed company policies. If there is a need to split the allocation of the expense - Chrome River makes it very easy. Employees love the ability to easily delegate access to others and assign approval to coworkers while on vacation. We have been very happy with this software. It has simplified and made the expense report process very efficient for our firm.

Contras:

As a travel manager, the analytics engine that I use frequently could be more intuitive. If reports are required outside of the standard list, the engine to produce custom reports is not very user friendly.

Chromeriver Expenses

Comentarios: Does exactly what we need it to do and is easy to use

Puntos a favor:

Can easily upload expenses and can be monitored. This is then easily exported to be upload into our accounts software therefore we don't have to import the information twice.

Contras:

Need to look into more about how to make changes but have seen some of the webinars and this looks like it will be getting easier

Corporate Expenses

Comentarios: Chrome River expense system has taken us from a paper based expense system which was very slow, lacked the ability to audit, or create reports for spend tracking. We have moved from a very slow process to a quick and prompt paperless way of claiming expenses. No more desk drawers full of papers and receipts. Reports are set up to run monthly and distributed to dept. managers for review. The ability to enforce policy guidelines has been an important part of the expense system implementation.

Puntos a favor:

The ease of use for the claimant, being able to create the expense tiles to suit our business needs. It was easy to implement and train end users. I can make changes and updates easily on my own or utilize support from the help desk.

Contras:

The reporting can be a bit of a challenge to understand and set up.

Easy to implement

Puntos a favor:

Easy to administrate, less training effort, connected with Cytric travel

Contras:

Usage in some eastern European countries

Policy Enforcement

Comentarios: We implemented the purchasing card onto Emburse right before the offices shut down for Covid, it was perfect timing to audit digitally.

Puntos a favor:

The ease of approval, visibility of receipts.

Contras:

Unable to know if someone is over the daily meal allowance, their name may appear on another expense report(s) for meals.

Best Software in Town!

Comentarios: Overall its been great. Deployment, day to day usage, its all good

Puntos a favor:

End user functionality is easy! Our guys in the construction field arent always tech savy, so this is a huge plus for us.

Contras:

you have to pay for better customer service

Great base product with fantastic add-ons on the horizon

Comentarios: Fantastic customer service with a quality product that allows a lot of flexibility regarding expense reporting.

Puntos a favor:

Able to customize all aspects of the expense reporting, and easy to use functionality in every way.

Contras:

Difficult to utilize 3rd party connectors for systems such as FinancialForce.

Love ChromeRiver!

Comentarios: Overall ChromeRiver Expense is a great tool to use for invoicing and expense management!

Puntos a favor:

Once the compliance and rules are set-up behind the scenes for this system is it really a more efficient and easy tool to use. It helped streamline the reconciliation process for our P-Card and Travel Card programs. Users really appreciate that all the accounting information needed to process payment for expenses out of departmental budgets is readily accessible

Contras:

the reporting tool is not easy to use. We would really like to see more adhoc reports provided to higher eds and other companies that utilize this system.

Designed to fit each companies wants.

Puntos a favor:

What I like most about the software is that we have the ability to customize to meet our companies needs, while also being able to take out a large part of manual tasked by having reports routed automatically within the platform to lessen some of the administrative burdens.

Contras:

What I would say is least liked about the product is that there are some functions that would be beneficial but are not yet envisioned, but with the ability to provide enhancement requests I am very positive that if it is possible that Chrome River will eventually have whatever it is added to the platform.

Chrome River in WNC

Comentarios: I am very pleased.

Puntos a favor:

I like that travel reimbursements can be processed within 1-2 days instead of 2-3 weeks.

Contras:

I wish the dashboard could be modified to user preference. It would be nice to categorize the expense reports as they come in.

Reviewer

Comentarios: Very good software, amazing to use this software.

Puntos a favor:

one of the best software which i used for accounting and payable. very simple and cleaver to use it.

Contras:

I think, May be improve the financial system service and payable service. not an big issue. over all good

Awesome

Comentarios: We are very happy with this software as we knew their were some deficiencies and this software has made it easier to identify it and to eliminate it moving forward.

Puntos a favor:

The software is easy to use. It enables expense owners the ability to submit their expense reports quicker and on time. Using the snap app makes it more quicker to submit receipt directly to your receipt library. The OCR capabilities to recognize receipts and auto populating the information reduces staff time . The mileage expense reports are amazing. Chromeriver uses Google Maps to calculate the travel trips. Employees just need to enter the destination points and the calculations are done for them. Setting up the routing for expense reporting is simple and the HelpDesk support from Chromeriver is quick to respond and tailor things to your needs.

Contras:

I have no issues at this time with the software

Chrome River Expense is Great!

Comentarios: The integration and setup has been pretty seamless considering how much change we have implemented.

Puntos a favor:

User interface and customizability is simple.

Contras:

Support sometimes takes longer to get requests done.

Continually strives to increase the flexibility of the product to meet the customers needs

Puntos a favor:

The product offers In-depth reporting and mobile capabilities that increase our insight and understanding of our travel expenses

Contras:

Mindset not geared toward company liability credit cards. Difficult time setting up our system for Mexico.

Great easy to use functionality

Comentarios: Overall very great and makes expense reports less stressful and easier then paper reports which are a nightmare.

Puntos a favor:

Easy common sense processes for the most part. Approval processes are seamless and flow without a lot of automation. Very flexible with the entry and allocation of expense accounts.

Contras:

When returning expense reports edits require administrative release for users to be able to edit the expense accounts.