Kaseya VSA

A full-featured product that could use better support and documentation

Comentarios: Remote Monitoring and Management of user PCs.

Puntos a favor:

This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

Contras:

Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set. The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not. There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version.

Kaseya VSA - Not just for MSPs

Comentarios: Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.

Puntos a favor:

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.

Contras:

I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.

VSA X Needs Improvements

Comentarios: A much simpler and user friendly interface than VSA 9 but more limited in features.

Puntos a favor:

Modern interface with good functions, such as pinning systems and good filtering

Contras:

We were moved from VSA 9 to VSA X but this has reduced functionality, reports are now very limited for example, and performs worse in remote sessions than previously.

Kaseya VSA Review

Comentarios: Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Puntos a favor:

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Contras:

At times, not user friendly and hard to navigate.

Feedback

Comentarios: Asset management, API into ITGlue/BMS as we're a full Kaseya house and remote access

Puntos a favor:

Being able to remote into devices easily

Contras:

Poor Reporting, Live connect disconnects

Kaseya wins the award for worst support in any software I've ever used

Comentarios: embarrassingly disappointing

Puntos a favor:

The software is actually quite good when it works properly. It has a huge amount of features.

Contras:

Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it. First point of support is guys in India with no idea of manners and very little training on Kaseya. I currently have tickets open weeks and some for months. I have been in IT for 16 years and never experienced such dreadful support.

A great product Until the Company Was Sold

Comentarios: I have switche3d most of my endpoint management to competing products because I have had much better results. Overall, I am not satisfied with Kaseya VSA.

Puntos a favor:

Kaseya is a powerful product that allows you to complete a wide variety of endpoint management tasks. Reporting is stronger than in some competing products.

Contras:

I was very happy with the product until it was sold a few years ago. Support used to be very good and management was quick to assist with problems that we found. After the company was sold, the quality of support greatly deceased and the product stagnated.

Kaseya VSA has been a lifesaver for managing our IT systems remotely. It's easy to use and helps keep everything running smoothly.

Puntos a favor:

The remote monitoring and management features are top-notch. It has saved us time and simplified our IT management tasks.

Contras:

The user interface could use some improvement. It feels a bit outdated and clunky at times, making navigation a bit difficult.

Overall positive experience with Kaseya so far, but getting down to brass tacks.

Comentarios: This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Puntos a favor:

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Contras:

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

Great Product

Comentarios: I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs. Kaseya is a must for your business. They can scale with you as you grow your business too.

Puntos a favor:

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Contras:

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

The Kaseya lego kit

Comentarios: We manage almost 8000 of our customers machines. On almost all servers we run monitoring to alert us to issues, like disk space problems, services not running or certain eventlogs popping up. Here the lego building part of Kaseya is obvious. You get the rough shape to help you set up, but you determine what machine needs what monitoring. You polish the whole in the right shape.
We have good security options with Webroot, Malwarebytes and Patch Management as most important parts. We have remote access when we need it and can investigate problems without having to bother users and take over the machine a few times a day. Then there's the luxury of running commands, or agent procedures as Kaseya calls them, in a heartbeat. You can automate cleanups by tying monitor alerts to commands. In the past this could take you weeks to setup and maintain properly, but that task is mostly done by Policy Management now. You setup the roles per group, do they need monitoring, antivirus, patch managent, etc, etc and Policy Management does it all. Unfortunately there is no complete coverage for all Kaseya options, but in our case it's about 80 to 90% and that saves hours and hours....
All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. What would I do.... :-)

Puntos a favor:

- You can build a whole lot of automation with their building blocks; - The depth of information should cover your needs; - New leadership has taken some time to reform the company, but is now running full speed ahead; - The potential of venture capital is a big benefit to what they can do, if you make them see the need.

Contras:

- Old building blocks have lived on too long (this year is supposed to be the big clean-up); - The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing; - Support can be great, but usually takes a few days to get up to speed on technical challenges; - Integrations of Antivirus are limited and the Kaspersky Anti Virus option will cost you a lot of time;

Powerful RMM Solution, if a bit complex.

Puntos a favor:

Kaseya VSA pulls together a powerful suite of tools for RMM. Scripting is extremely powerful, but you'll need to learn the "VSA way" instead of being able to easily pull a PowerShell script from some other source. The reporting capabilities allow us to easily report on almost any data collected for monitored devices.

Contras:

VSA's interface really needs a modern web UI overhaul. The company seems to be making progress to at least provide a consistent look with fonts, icons and imagery, however progress is slow and it needs a lot more "love" from the design team. In this same process, there is a TON you can do with the solution, however data is often scattered across multiple tabs and sections in order to find everything you need. Often when working with clients, I'd have to move to several sections to find all needed details for a single device. It is all there, but I would love to see it streamlined.

Technical Director

Comentarios: Having a remote control solution in the same web based app that allows patch management and scripting is the best efficiency aspect of this product for us.

Puntos a favor:

Everything is integrated. One screen gets you a 360 degree approach to systems management... from AV and Backups, through 2FA & password management, through remote control and patch management.

Contras:

The remote control feature works well on Windows Pc's, although can be quite intrusive on guest resources while active... and no remote control support for Mac, Linux or Android Much of the interface will run in any web browser, but I find that you have to jump through a lot of hoops to get it running in a browser on anything other than a PC. As soon as you need to do anything that requires running of Keseya plugins (e.g. remote control or live connect)... only one platform will work (this rules out being productive whilst in transit or out of the office unless a full PC or Windows laptop is used) The mobile management is cumbersome, very buggy and lacks decent functionality. Managing AV and Backups is probably pretty good through Kaseya, but ONLY if all your clients / endpoints use Kaseya's sanctioned AV product (singular) and backup suite (again... singular) The licensing can be tricky, and the sales team in my case were quite deceptive really in my opinion... we got ripped off and trying to get things solved here in Australia when all the decisions of any weight come from America... you find yourself feeling like just a number and nobody in Kaseya care.

Longtime user

Puntos a favor:

We have used Kaseya for quite a long time. Over the last decade, we have tried to change to other providers when we felt issues were mounting, but never felt like we could find a better option. After a number of years of fighting through a variety of issues, we have seen the product settle down for us. We did recently deploy MSPassist with our VSA and hope that it helps add a lot of functionality we were missing with straight VSA. The pros for me center around the agent and scripting. These are much stronger than others we've used in the past. They have modules for other add-ins like Webroot, Veeam, etc. These are nice, but they sometimes are inconsistent. They have made some acquistions recently with IT Glue, Rapidfire tools and IDagent that are exciting with regards to possible integrations into the base VSA.

Contras:

My main issues with Kaseya deal with support. We have had many times where it was difficult to get an issue addressed if we didn't "light a fire" or raise the devil with account managers. This even extended to professional services and some problems completing scope items. Also, reporting could be better with product. I generally craft my reports in other applications with information from VSA.

Hopeful for change and more efficient software

Comentarios: Much better than the first experience I had with them. The people are good people and I trust and hope things are going to get better. It takes a while to implement all of the new changes that need to be done to keep up with all of the changes that Microsoft is making to the patching engine alone.

Puntos a favor:

I like the web based application and the abilities that it currently has. Much better performance that the previous systems we have used. I like having all of the modules in one pane of glass.

Contras:

The slow development cycle. Icons reverting back to non-customized images every other upgrade. New modules that are released are not ready for prime time and are lacking in functions that we need as MSPs. There appears to be no partner beta program, which is unfortunate.

A Review from a user and an administrator of the Kaseya VSA

Comentarios: Overall I (and our business) have a very positive experience with the Kaseya VSA in our day to day operations. The VSA allows us to centrally manage all of our customer remote operations including Endpoint Security, Backup of differing technologies, Patching, monitoring and remote access. The VSA also allows us to provide many of these same benefits to our customers which we support, enabling them to have a similar positive experience when needing to access their own systems.

Puntos a favor:

I am most impressed by the functionality and ease of use of the Kaseya VSA for everyday operations, from the perspective of a managed services provider. Supporting our customers in a way that allows quick resolution of their issues is a driving force behind our software purchasing mandate, and the Kaseya VSA allows for this without being cumbersome to use.

Contras:

My primary issue with the Kaseya VSA is around the licensing model. We run an on-premise VSA, but would prefer to have the flexibility of a monthly subscription service around our licensing as this is how our customers consume services in the cloud driven era we live in.

Great software, takes time to make great

Comentarios: Overall the software is great, I have tried all the major RMM software options over the past 10 years and still feel Kaseya VSA is the top of the line one.

Puntos a favor:

Scripting engine is better than other RMM software I have used. Remote Control protocol is fast and has useful features like session shadowing on Terminal Servers. Lots of community support for Addon for popular software.

Contras:

Support over the past 10 years has always been bad, there have been ups and downs but overall not good. Tree/Hierarchy for settings still seems like an after thought Promised features that never arrive.

We have been using Kaseya for many years. There are some frustrations . Overall the VSA works well

Comentarios: Asset management and OS and software patching have been very valuable. The Kaseya Remote Control is fast and easy to use. Our entire team uses it every day to support our end users.

Puntos a favor:

We are a private company that uses the VSA for supporting our internal network and users. As an asset management platform the VSA works well. We are able to leverage the many support features to provide assistance to our end users.

Contras:

The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand. We experienced false positives on a daily basis on the EPS solution. Ultimately we moved away from the Kaseya/Kaspersky solution for end point security. We used the ticketing system for years before moving away from it last year. We found that the ticketing module did not provide the flexibility our team needed to track and manage tickets in the most efficient way possible. The ticket module was one of the modules that did not get much attention and did not get updates because we were pushed to the service desk solution.

Kaseya has overall been very good for our company.

Comentarios: We do all of our management for remote agents with this software but would look elsewhere if it was not so hard to switch and if we did not have so much money invested in the product.

Puntos a favor:

The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups.

Contras:

It feels bloated and slow at times. The filtering and search are not great. We have had lots of problems with remote control, sometimes it works, then it breaks and then they fix it.

In the past I used a few other RMM's and with the exception of a few bugs this one works well.

Comentarios: It allows me to manage many pc's with less effort across multiple organizations. If I need to push a script to several organizations that does the same thing it is as easy as deploying it in one place.
I also find the Live Connect functions to save time not always having to VPN in to different clients to gain remote access to client PC's.

Puntos a favor:

Policy Driven Events allow events to be happen by clients and departments easily. Easy to navigate dashboard. Scripting works well and has some nice functionality already out of the box.

Contras:

The Live connect can be a little glitchy. Would like to see third party updating added with out an add-in. Would like to see alerting improved by adding function like notification when a parameter like cpu usage returns to normal.

Best RMM Tool Hands down

Comentarios: I purchased Kaseya over 10 years ago. During the evaluation, I was concerned that I would make the right choice and not waste time and money on a mistake. Best decision I have ever made. It allows us to manage and automate like no other product can. Some other products have pieces of what Kaseya can do, but no one has it all. The scripts you are able to create give you the power to re-mediate, install & manage most things automatically. I love this program and would recommend to all. It is a huge reason for my continued success.

Puntos a favor:

Scripting - Single biggest reason this software is so powerful Monitoring - Alerts - Remediation Automation Information quickly Remote control

Contras:

Costly - But you get what you pay for Menus - They are working to standardize the UI

Great automation tool but starting to so its age due to minimal enhancements

Puntos a favor:

The automation and flexibility to configure and use for our needs not what a industry expert thinks you should do.

Contras:

The lack of enhancements to the core functionality. Modules like Agent Producedures, Reporting and Monitoring have had not major changes for the last 3+ years. But these are core to making Kaseya VSA a leading RMM product

One of the best RMMs available for managed service providers

Comentarios: I absolutely love Kaseya VSA. It's made managing client endpoints and servers a breeze.

Puntos a favor:

The If/Then style of scripting is easy to figure out and hit the ground running. Software management does a pretty good job with Windows and 3rd Party Patching, to where I don't feel like I need any additional software to help me maintain this.

Contras:

The interface makes it feel a little overwhelming for someone new. It's difficult to find things/features because of how capable the software is.

Great use of User Interface to keep the experience for techs consistent and still fully featured.

Comentarios: It really helps decrease the amount of time we spend working on client PCs and allows us to more quickly deploy global solutions to our clients.

Puntos a favor:

Consistency of user experience and large feature set which allows techs to easily perform tasks while still being powerful.

Contras:

Inability to use "Policy Management" for all modules as I haven't seen any 3rd party modules in there, nor have I seen the ability to apply policies for Network Monitor. I'd also like to see a way to track the amount of time various automation are saving us. Such as software deployments, patch installs, etc. I can do some of this manually by having monitoring open a ticket then the ticket triggers actions which then add time and then close the ticket. But doing this for all automation isn't currently possible and this data would help justify Kaseya and Automation time to administration both internally and externally more readily.

Great MSP Tool

Puntos a favor:

The main feature you will always use is the remote control sessions, which always work flawlessly. But the feature that will save you time in the long run is automation

Contras:

Soltuion such as deploying software, the method seems to be overly complicated.