--- description: ¿Qué es y para qué sirve Aspect Quality? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Aspect Quality? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Programas para grabar llamadas](/directory/30533/call-recording/software) > [Aspect Quality](/software/1005578/alvaria) # Aspect Quality Canonical: https://www.capterra.mx/software/1005578/alvaria Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/1005578/alvaria?page=2) > Evalúa las interacciones con los clientes de todas las partes, incluidos el supervisor, el agente y el cliente. Ideal para más de 100 agentes. > > Veredicto: 15 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 15 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Alvaria - **Ubicación**: Chelmsford, EE. UU. - **Constitución**: 1973 ## Contexto comercial - **Público objetivo**: 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos, Reino Unido ## Funciones - Gestión de centros de atención telefónica - Grabación - Supervisión de llamadas ## Opciones de asistencia - E-mail/Help Desk - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas para grabar llamadas](https://www.capterra.mx/directory/30533/call-recording/software) ## Alternativas 1. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Clari Copilot](https://www.capterra.mx/software/194117/wingman) — 4.7/5 (313 reviews) 3. [Ringover](https://www.capterra.mx/software/169627/ringover) — 4.7/5 (858 reviews) 4. [RingEX](https://www.capterra.mx/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) 5. [CallHippo](https://www.capterra.mx/software/159578/callhippo) — 4.4/5 (675 reviews) ## Opiniones ### "Great visual for schedules" — 5.0/5 > **Elias Alirio** | *29 de julio de 2019* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like that segments for different activities in the day can be color coded so they are easily recognizable by people. I also find the fact that memos can be included in the segments very useful since this can tell workers what they need to do when they do not have access to emails for security reasons making communication overall extremely easy. > > **Puntos en contra**: The only issue that I have encountered is that at times when people input the wrong password to access their schedule, it blocks them from accessing. This has required in my experience that they close their browser, which can make the whole start of the shift complicated to some of them. If employees use web based software in the browser they opened it in, they may need to reopen the whole thing. > > I like this product since it helps people keep track of their activities. ----- ### "Good experience, its a flagship product for qualithy management" — 4.0/5 > **Robert** | *25 de abril de 2018* > > **Puntos a favor**: The UI is very intiuitive and easy to use, They have a solid product; however it's very difficult to get customer issues resolved. They pay well, however they are very difficult to deal with on actually getting paid your bonus, you have to fight with them on every metric to prove you accomplished it. It's a technology company owned by venture capitalists." We always fair in treatment - they were very understanding when I was let go and had a great severance package" The incredible amount of knowlegde and training I have obtained. I have had an opportunity to work at the largest banks in the world and have them listen to what I have to say at the age of 33. Multiple campuses to support and worked there during a complete cutover of networking, great challenge > > **Puntos en contra**: Some of the integration from the on premise solution to the hosted/cloud needs some work with some of the other integration points (i.e. zipwire, and AQM classic ) needs to sundown the classic so you as a customer dont have ton continue to manage two systems. ----- ### "The Aspect Quality Management tool has been quite disappointing since moving to the cloud. Not good." — 2.0/5 > **Allison** | *7 de junio de 2017* > > **Puntos a favor**: I like the ease of use, and how user-friendly it is to create searches, play call recordings, and score calls. > > **Puntos en contra**: The fact that since we have moved to the cloud we do not have the ability to play screen recordings in AQM is very disappointing. AQM has been our primary Quality Monitoring tool, and now it does not work for our needs. I am glad that we have WFO, but I still think AQM should carry the same functionality. ----- ### "Easy to use, everything in one place, great layout." — 5.0/5 > **Allison** | *10 de mayo de 2018* > > **Puntos a favor**: I enjoy the ease of maneuvering around the application. The layout is great, both aesthetically and functionally. > > **Puntos en contra**: The 30 minute timeout, regardless of whether you're active or not, is incredibly inconvenient. I have, on multiple occasions, been in the middle of creating a template when I get kicked out, and then I have to start all over. This is very frustrating, and it doesn't make much sense to have a tool that works this way. ----- ### "AQM" — 5.0/5 > **Loyce** | *21 de mayo de 2019* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Sound is clear. Ability to monitor real time activity of employees. I love the recording bit where i can search for previous interactions with customers. The screen capture functionality is superb, keeps employees in check. Ability to search for a particular contact. > > **Puntos en contra**: Some times the screen capture functionality does not work, only recording audio sound. At times, not all interactions are stored yet they could be needed. > > It works for me. Even when i am off work, i can always check in when i get back to get the different interactions. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/1005578/alvaria?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/1005578/alvaria) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Datos estructurados