--- description: ¿Qué es y para qué sirve Neon CRM? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Neon CRM? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Programas de gestión de socios](/directory/20045/membership-management/software) > [Neon CRM](/software/102088/neoncrm) # Neon CRM Canonical: https://www.capterra.mx/software/102088/neoncrm Página: 1 de 26\ Siguiente: [Página siguiente](https://www.capterra.mx/software/102088/neoncrm?page=2) > Interactúa con los donantes, planifica eventos, gestiona membresías, realiza un seguimiento de los voluntarios y más, todo mediante un excelente software basado en la nube y todo en uno para organizaciones sin fines de lucro. > > Veredicto: 619 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Neon CRM? NeonCRM fue creada para ser una de las soluciones de recaudación de fondos integrada más potentes del mercado. NeonCRM está destinada a organizaciones sin fines de lucro de todos los tamaños, desde pequeños grupos comunitarios locales hasta grandes organizaciones nacionales. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 619 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Neon One - **Ubicación**: Chicago, EE. UU. - **Constitución**: 2000 ## Contexto comercial - **Precio inicial**: USD 99.00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - Acceso móvil - Base de datos de contactos - Base de datos de miembros - CRM - Comunicación con miembros - Contabilidad - Creación de informes y estadísticas - Directorio de miembros - Donaciones en línea - Donación recurrente - Gestión de antiguos alumnos - Gestión de aplicaciones - Gestión de campañas - Gestión de compromisos de donación - Gestión de contactos - Gestión de cotizaciones - Gestión de donantes - Gestión de eventos - Gestión de formularios - Gestión de inscripción - Gestión de la comunicación - Gestión de la recaudación de fondos - Gestión de membresías - Gestión de páginas web - Gestión de recibos - Gestión de subvenciones - Gestión de voluntariado - Integración de redes sociales - Marketing por correo electrónico - Pagos electrónicos - Portal de autoservicio - Portal de miembros - Procesamiento de pagos - Programación de eventos - Renovación de inscripciones - Tipos de miembros ## Integraciones (en total: 15) - ClickBid - Constant Contact - Cuseum - Denali Fund - Double the Donation - Eventbrite - Higher Logic Thrive - Mailchimp - Praetorian Guard - QuickBooks Online - QuickBooks Online Advanced - TaxJar - Ujoin - VolunteerLocal - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Programas de gestión de socios](https://www.capterra.mx/directory/20045/membership-management/software) ## Categorías relacionadas - [Programas de gestión de socios](https://www.capterra.mx/directory/20045/membership-management/software) - [Software de recaudación de fondos](https://www.capterra.mx/directory/20047/fundraising/software) - [Software para asociaciones](https://www.capterra.mx/directory/30113/association-management/software) - [Programas de donaciones](https://www.capterra.mx/directory/30548/donation-management/software) - [Software para asociaciones sin ánimo de lucro](https://www.capterra.mx/directory/30805/nonprofit/software) ## Alternativas 1. [DonorPerfect](https://www.capterra.mx/software/2698/donorperfect-fundraising-software) — 4.5/5 (1451 reviews) 2. [Givebutter](https://www.capterra.mx/software/172048/givebutter) — 4.8/5 (872 reviews) 3. [Bloomerang](https://www.capterra.mx/software/131207/bloomerang) — 4.7/5 (1287 reviews) 4. [Blackbaud Raiser's Edge NXT](https://www.capterra.mx/software/198986/blackbaud-raiser-s-edge-nxt) — 4.2/5 (418 reviews) 5. [Bonterra Network for Good](https://www.capterra.mx/software/111128/bonterra-guided-fundraising) — 4.6/5 (937 reviews) ## Opiniones ### "Great Time Saver" — 5.0/5 > **Miranda** | *13 de agosto de 2025* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I enjoy that Neon is moving towards being an all in one software solution for our constituent needs. I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience. > > **Puntos en contra**: The reporting while expansive, is cumbersome. I would rather just be able to grab any and all information that I wish when creating a custom report rather than having to find one that has the information I want and customizing it. I would like to have a sign-in kiosk future for volunteers and for it to print name tags for them that includes their names and role. I would also like to be able to create a recurring volunteer opportunity rather than having to create a new one each time. > > Neon has continued to grow and make enhancements based on user input. I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms. ----- ### "Strong Constituent/Donor Management and Fundraising Tools, but Missing a Mobile App" — 4.0/5 > **Kate** | *6 de marzo de 2026* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Neon CRM has strong tools for donor management and organizing supporter information. The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them. This makes it easier to set fundraising goals and track progress over time. The workflow automation is another highlight. It allows me to set notifications, such as reminders when installments might be expected, and to automatically place contacts into groups based on actions like attending events. This helps keep engagement organized without constant manual tracking. I also appreciate that the platform includes email campaign tools and customizable user accounts, which allow different team members to access and manage data appropriately. Overall, the platform provides good value for money considering the range of features available for nonprofits. It also has great security of data and customer support is timely. > > **Puntos en contra**: The duplicate management tools could definitely be improved. In practice, the system sometimes flags contacts as duplicates simply because they share an address, such as people who work at the same organization. At the same time, it occasionally misses actual duplicates. It can also be frustrating that certain imports cannot be deleted once they are uploaded. Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer. Improvements in customer support documentation or troubleshooting around duplicate management would also be helpful. > > We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations. The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information. That said, the initial setup required a significant investment of time for our organization. While the system provides many helpful features and solid value for money, the lack of a mobile app and challenges with duplicate management remain notable drawbacks. Overall, I would rate my experience with Neon CRM around a 7 out of 10. ----- ### "Works well enough" — 3.0/5 > **Amanda** | *13 de febrero de 2026* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Fairly user friendly - good built in onboarding materials. One place to keep all information and event registrations. Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs. > > **Puntos en contra**: Feels clunky compared to other CRMs I have used. Quite basic, does not allow for as much customization of reports and fields as I would like. Also would like more ability to work directly in the CRM with my fellow development and communications colleagues. Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually. > > I've used a few different CRMs while working in nonprofits and I'd say Neon is in the middle of the pack. It can be clunky and cumbersome to work with - not the most intuitive but once you become familiar with the platform it does what we need it to as a small non-profit. Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in multiple windows to be able to coordinate info so can easily work around the limitations with a couple of extra steps. ----- ### "Great Possibilities" — 3.0/5 > **Jennifer** | *30 de marzo de 2026* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: So many opportunities and functionality. but have not had the time to actually get in to do everything. > > **Puntos en contra**: Onboarding - so much training on what was going to happen and needed but then it didn't seem to work that way, so there's a lot of work to do. > > Neutral, Haven't had a chance so far to do a lot of work but am looking forward to learning once I have the time ----- ### "Neon CRM has been great\!" — 5.0/5 > **Julia** | *5 de marzo de 2026* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The customer support team that onboarded us was truly amazing to work with. The database and reporting system is very easy to use. > > **Puntos en contra**: Sometimes when I am setting up a new report, I can't get all the available columns that I might need in a report, but then I am able to find a workaround. Neon CRM is a robust system to work with, overall. > > It's been a reliable program to keep our donor database updated through the years. We went from keeping track of our donors in an Excel sheet to using Neon CRM, and it has helped us keep better track of our growing donor community. ----- Página: 1 de 26\ Siguiente: [Página siguiente](https://www.capterra.mx/software/102088/neoncrm?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/102088/neoncrm) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados