Spiceworks IT Help Desk

¿Quién usa Spiceworks IT Help Desk?

Administradores de sistemas y gerentes o directores de TI y MSP que brindan servicios de tecnología de la información (TI) para empresas de todos los sectores en todo el mundo.

¿Qué es Spiceworks IT Help Desk?

Spiceworks IT Help Desk está diseñado específicamente para profesionales de TI, tiene exactamente lo que necesitas para dirigir un mejor servicio técnico de TI interno y un mejor negocio. Comienza a abordar los tickets en minutos con el software de ayuda gratuito (en tu servidor o en la nube). Además, es más que un simple seguimiento de tickets: comprende (¡y cambia!) el comportamiento del equipo y articula tu valor para el negocio. ¡Consíguelo gratis hoy!

Información sobre Spiceworks IT Help Desk

Spiceworks

http://www.spiceworks.com/

Fundada en 2006

Vídeo de Spiceworks IT Help Desk
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Resumen de precios de Spiceworks IT Help Desk

Spiceworks IT Help Desk dispone de una versión gratuita y ofrece una prueba gratis.


Versión gratuita

Prueba gratis

Spiceworks IT Help Desk: implementación y asistencia

Asistencia

  • Horas laborables
  • En línea

Implementación

  • En la nube, SaaS, web
  • Instalado: Windows

Formación

  • En vivo en línea
  • Seminarios web
  • Documentación

Funciones de Spiceworks IT Help Desk

  • Auditoría de problemas
  • Gestión de alzadas
  • Gestión de asignaciones
  • Gestión de la base de conocimiento
  • Gestión de proyectos
  • Gestión de tareas
  • Panel de comunicaciones
  • Problemas recurrentes
  • Programación de incidencias

Lista completa de Herramientas de seguimiento de problemas

  • Alertas y alzada
  • Almacenamiento de documentos
  • Chat en tiempo real
  • Comunicación multicanal
  • Configuración de flujos de trabajo
  • Control/Acceso remoto
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Enrutamiento automatizado
  • Gestión de SLA (Service Level Agreement)
  • Gestión de centros de atención telefónica
  • Gestión de la base de conocimiento
  • Gestión de recursos informáticos
  • Gestión de tickets
  • Integración de correo electrónico
  • Integración de redes sociales
  • Macros y modelos de respuestas
  • Portal de autoservicio
  • Seguimiento de interacciones
  • Supervisión de redes

Lista completa de Software de mesa de ayuda

  • Acceso móvil
  • Base de conocimientos
  • Configuration Management Database (CMDB)
  • Control remoto
  • Gestión de SLA
  • Gestión de adquisiciones
  • Gestión de incidentes
  • Gestión de recursos informáticos
  • Gestión del cambio
  • Portal de autoservicio

Lista completa de Software de service desk

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Opiniones de Spiceworks IT Help Desk

Todas las opiniones

Calificación general

4.4/5

Evaluación media

Facilidad de uso 4.3
Atención al cliente 4.2
Funcionalidades 4.2
Relación calidad-precio 4.6

Evaluar software

Comparte tus experiencias con otros compradores de software.

¡Escribe una reseña!
Jesica B.
CRM Manager
Seguros, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 7/3/2019

"Spiceworks will answer all your questions"

Comentarios: Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Puntos a favor: There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Contras: The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

  • Fuente de la reseña 
  • Publicado el 7/3/2019
John K.
IT Consultant
Redes informáticas, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
  • Calificación global
    4 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    3 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 21/10/2019

"SpiceWorks Cloud IT helpdesk for free!"

Comentarios: Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Puntos a favor: Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Contras: The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

  • Fuente de la reseña 
  • Publicado el 21/10/2019
Travis B.
It Security Manager
Automoción, 501-1000 empleados
Ha utilizado el software durante: Prueba gratis
  • Calificación global
    4 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 9/12/2020

"Best Free ITSM you need"

Comentarios: SO i came from a government contract and our ITSM is all based on lowest bidder, Spiceworks excels far better than those software's I used .

Puntos a favor: The ease of putting in tickets and meeting resolution target without much communication loss is imperative to all IT operations.

Contras: So i used the free version of the software being in a start up environment, that being said the software has a ton of adds.

  • Fuente de la reseña 
  • Publicado el 9/12/2020
Josh B.
IT Support Specialist
Ha utilizado el software durante: Más de dos años
  • Calificación global
    2 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    3 /5
  • Asistencia técnica
    3 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 10/11/2017

"Awesome IT Help Desk software, horrible inventory system."

Puntos a favor: Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Contras: The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

  • Fuente de la reseña 
  • Publicado el 10/11/2017
Gladis T.
Controller
Servicios para instalaciones, 51-200 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 3/12/2020

"Lternative use"

Comentarios: I left the company but know that facilities manager kept using it years after. He was pleased as was the CFO.

Puntos a favor: Great tracking of open tickets. Easy to see what has not been completed. We used this to track facility service tickets at a school. Teachers had the ease of submitting and seeing when the request was completed or the progress made if it entailed multiple stages.

Contras: At the time 2010 there was no app. There were no user complaints.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 3/12/2020