Spiceworks IT Help Desk

¿Quién usa Spiceworks IT Help Desk?

Administradores de sistemas y gerentes o directores de TI y MSP que brindan servicios de tecnología de la información (TI) para empresas de todos los sectores en todo el mundo.

¿Qué es Spiceworks IT Help Desk?

Spiceworks IT Help Desk está diseñado específicamente para profesionales de TI, tiene exactamente lo que necesitas para dirigir un mejor servicio técnico de TI interno y un mejor negocio. Comienza a abordar los tickets en minutos con el software de ayuda gratuito (en tu servidor o en la nube). Además, es más que un simple seguimiento de tickets: comprende (¡y cambia!) el comportamiento del equipo y articula tu valor para el negocio. ¡Consíguelo gratis hoy!

Información sobre Spiceworks IT Help Desk

Spiceworks

http://www.spiceworks.com/

Fundada en 2006

Resumen de precios de Spiceworks IT Help Desk

Spiceworks IT Help Desk dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Spiceworks IT Help Desk está disponible a partir de USD 0.01/una vez.

Vídeo de Spiceworks IT Help Desk
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Precio inicial

USD 0.01/una vez

Versión gratuita

Prueba gratis

Implementación

En la nube, SaaS, web

Instalado: Windows

Formación

En vivo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

En línea

Funciones de Spiceworks IT Help Desk

  • Auditoría de problemas
  • Gestión de alzadas
  • Gestión de asignaciones
  • Gestión de la base de conocimiento
  • Gestión de proyectos
  • Gestión de tareas
  • Panel de comunicaciones
  • Problemas recurrentes
  • Programación de incidencias

Lista completa de Herramientas de seguimiento de problemas

  • Alertas y alzada
  • Almacenamiento de documentos
  • Chat en tiempo real
  • Comunicación multicanal
  • Configuración de flujos de trabajo
  • Control/Acceso remoto
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Enrutamiento automatizado
  • Gestión de SLA (Service Level Agreement)
  • Gestión de centros de atención telefónica
  • Gestión de la base de conocimiento
  • Gestión de recursos informáticos
  • Gestión de tickets
  • Integración de correo electrónico
  • Integración de redes sociales
  • Macros y modelos de respuestas
  • Portal de autoservicio
  • Seguimiento de interacciones
  • Supervisión de redes

Lista completa de Software de mesa de ayuda

  • Acceso móvil
  • Base de conocimientos
  • Configuration Management Database (CMDB)
  • Control remoto
  • Gestión de SLA
  • Gestión de adquisiciones
  • Gestión de incidentes
  • Gestión de recursos informáticos
  • Gestión del cambio
  • Portal de autoservicio

Lista completa de Software de service desk

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Opiniones de Spiceworks IT Help Desk

Mostrando 5 de 476 opiniones

En general
4.4/5
Facilidad de uso
4.3/5
Atención al cliente
4.2/5
Funcionalidades
4.2/5
Relación calidad-precio
4.6/5
Jesica B.
CRM Manager
Seguros, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 7/3/2019

"Spiceworks will answer all your questions"

Comentarios: Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Puntos a favor: There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Contras: The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

  • Fuente de la reseña 
  • Publicado el 7/3/2019
Patrick C.
System Admin
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 10/2/2020

"Best ticketing system"

Comentarios: This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call

Puntos a favor: Great tool for ticketing system. Being a small company we used excel to track calls and troubleshooting with customers and we needed a better solution to keep track of all the calls and tickets created. It’s been great that we can access this in office and on our mobile device to refer to past notes in a ticket when we are on call. One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer

Contras: Having gone from tracking our own calls manually this has been a huge benefit and we haven’t noticed any downsides to using this.

  • Fuente de la reseña 
  • Publicado el 10/2/2020
Ben M.
Network & IT Systems Manager
Banca, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 31/8/2020

"Great product for a small team"

Comentarios: Been used within the IT department for years and hard to justify paying for an alternate when this meets needs. But if you are looking for a solutions for a larger team or multi department this may not be ideal.

Puntos a favor: For a free product this is quite good for a small team that doesn't need bells and whistles within their service desk software. Easy to setup and use.

Contras: Functionality is lacking compared to other software's in the market, however as it's free this is understandable.

  • Fuente de la reseña 
  • Publicado el 31/8/2020
Josh B.
IT Support Specialist
Ha utilizado el software durante: Más de dos años
  • Calificación global
    2/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 10/11/2017

"Awesome IT Help Desk software, horrible inventory system."

Puntos a favor: Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Contras: The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

  • Fuente de la reseña 
  • Publicado el 10/11/2017
Jon J.
Data Services Manager
Estudios de mercado, 51-200 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 25/8/2020

"Spiceworks is Great!"

Comentarios: We got this so we could have a ticketing system for our ISMS

Puntos a favor: I love the ticketing system! They are always improving it. There is a free and a paid version which both work very well. The free version obviously does not have as many options, but it does work very well

Contras: It is not very customizable. When you add fields you cannot build a report on them (at least I can not figure it out)

  • Fuente de la reseña 
  • Publicado el 25/8/2020