--- description: ¿Qué es y para qué sirve ConnectWise PSA? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es ConnectWise PSA? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Programas de automatización de servicios profesionales](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.mx/software/107931/connectwise-manage Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.mx/software/107931/connectwise-manage?page=2) > ConnectWise te ayuda a organizar tu negocio en torno a un sistema centralizado, para que tu organización pueda conectarse y comunicarse fácilmente. > > Veredicto: 283 usuarios lo han valorado con **4.1/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ConnectWise PSA? Hecho para empresas que venden, dan servicio y brindan tecnología de asistencia, desde proveedores de gestión de servicios hasta impresión administrada, VOIP y VAR. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.1/5** | 283 Opiniones | | Facilidad de uso | 3.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.7/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ConnectWise - **Ubicación**: Tampa, EE. UU. - **Constitución**: 1982 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Bélgica, Canadá, Estados Unidos, Irlanda, Luxemburgo, Nueva Zelanda, Países Bajos, Reino Unido ## Funciones - API - Alertas y notificaciones - Alerts/Escalation - Arrastrar y soltar - Auditoría de problemas - Base de datos de clientes - CRM - Contabilidad - Control/Acceso remoto - Controles o permisos de acceso - Copia de seguridad y recuperación - Creación de informes para TI - Creación de informes y estadísticas - Creación de informes/análisis - Creación de paneles de comunicaciones - Enrutamiento automatizado - Facturación - Gestión de SLA (Service Level Agreement) - Gestión de capacidades - Gestión de configuración - Gestión de documentos - Gestión de flujos de trabajo - Gestión de incidentes - Gestión de parches - Gestión de problemas - Gestión de problemas - Gestión de proyectos - Gestión de recursos - Gestión de recursos informáticos - Gestión de tareas - Gestión de tickets - Gestión del cambio - Gestión del conocimiento - Herramientas de colaboración - Importación y exportación de datos - Informes personalizables - Monitorización y gestión remota - Métricas de rendimiento - Panel de actividades - Panel de comunicaciones - Portal de autoservicio - Programación del mantenimiento - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Seguimiento de activos - Seguimiento de activos de TI - Seguimiento horas/gastos - Third-Party Integrations - Visualización de datos … y 6 características más ## Integraciones (en total: 62) - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - ConnectWise RMM … y 47 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas de automatización de servicios profesionales](https://www.capterra.mx/directory/16/professional-services-automation/software) ## Categorías relacionadas - [Programas de automatización de servicios profesionales](https://www.capterra.mx/directory/16/professional-services-automation/software) - [Software de gestión informática](https://www.capterra.mx/directory/10001/it-management/software) - [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software) - [Software para servicios informáticos](https://www.capterra.mx/directory/30672/it-service/software) - [Software de ITSM](https://www.capterra.mx/directory/30676/itsm/software) ## Alternativas 1. [N-central](https://www.capterra.mx/software/13803/n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.capterra.mx/software/163344/n-sight) — 4.3/5 (203 reviews) 3. [IT Glue](https://www.capterra.mx/software/170401/itglue) — 4.6/5 (342 reviews) 4. [NinjaOne](https://www.capterra.mx/software/165889/ninjaone) — 4.7/5 (298 reviews) 5. [Remote Monitoring and Management](https://www.capterra.mx/software/144309/atera) — 4.5/5 (461 reviews) ## Opiniones ### "ConnectWise PSA "Quite the Tool"" — 4.0/5 > **Walt** | *5 de agosto de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. > > **Puntos en contra**: Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. > > Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. ----- ### "ConnectWise PSA Review" — 4.0/5 > **Danny** | *14 de diciembre de 2025* | Seguridad informática y de redes | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: ConnectWise PSA is feature rich. Lots of flexibility with ticket workflow. Asio integration is getting better with new workflows as well. > > **Puntos en contra**: Too many lurched products that were bolted on and not natively integrated. NOC team doesn’t use the same ticketing system but it is integrated. SOC team doesn’t use the PSA ticketing system at all. > > ConnectWise PSA allows the service department to work seamlessly with each other. Allows for lots of automation through workflows as well. ----- ### "Outdated and complicated configuration but reliable" — 3.0/5 > **Andrew** | *7 de mayo de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. > > **Puntos en contra**: complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. > > overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. ----- ### "Feature-Rich PSA Platform with Excellent Ticketing and Integrations" — 5.0/5 > **Josh** | *20 de julio de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: ConnectWise PSA is an excellent platform for managing tickets and service delivery within an MSP environment. The ticketing and ticket management capabilities are among its strongest features, providing good visibility of workloads, customer issues, and service performance. Features such as child tickets, workflows, automation, and reporting help streamline day-to-day operations and improve efficiency. One of the biggest benefits is the extensive integration ecosystem. We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems. This helps our engineers work more efficiently and maintain better visibility across client environments. The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth. Overall, it's a powerful and reliable PSA solution that has become a critical part of our service delivery process. > > **Puntos en contra**: The platform has a steep learning curve and can feel overwhelming at times due to the amount of information displayed on screen. New users may find navigation confusing until they become familiar with the interface. There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined. > > ConnectWise PSA has been a key platform for our MSP, providing powerful ticketing and service management capabilities. The ticketing and ticket management features are particularly strong, allowing us to efficiently manage workloads, track customer issues, and maintain visibility across the service desk. Features such as child tickets, workflow automation, and reporting provide excellent flexibility for managing support operations. ----- ### "Hate to admit but its actually pretty good" — 5.0/5 > **Usuario verificado** | *20 de mayo de 2025* | Seguridad informática y de redes | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Very feature rich and highly customizable, you can use this tool to manage a ton of workflows across the company. There is better stuff out there for CMDB, Sales, etc but for service tickets and project management it is solid. > > **Puntos en contra**: The UI was pretty awful, and it was not the most intuitive for new staff to pick up. Some of the integrations were not very meaningful. ----- Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.mx/software/107931/connectwise-manage?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/107931/connectwise-manage) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados