--- description: ¿Qué es y para qué sirve ConnectWise PSA? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es ConnectWise PSA? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Programas de automatización de servicios profesionales](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.mx/software/107931/connectwise-manage Página: 1 de 15\ Siguiente: [Página siguiente](https://www.capterra.mx/software/107931/connectwise-manage?page=2) > ConnectWise te ayuda a organizar tu negocio en torno a un sistema centralizado, para que tu organización pueda conectarse y comunicarse fácilmente. > > Veredicto: 346 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ConnectWise PSA? Hecho para empresas que venden, dan servicio y brindan tecnología de asistencia, desde proveedores de gestión de servicios hasta impresión administrada, VOIP y VAR. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 346 Opiniones | | Facilidad de uso | 3.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.9/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ConnectWise - **Ubicación**: Tampa, EE. UU. - **Constitución**: 1982 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Bélgica, Canadá, Estados Unidos, Irlanda, Luxemburgo, Nueva Zelanda, Países Bajos, Reino Unido ## Funciones - API - Alertas y notificaciones - Alerts/Escalation - Arrastrar y soltar - Auditoría de problemas - Base de datos de clientes - CRM - Contabilidad - Control/Acceso remoto - Controles o permisos de acceso - Copia de seguridad y recuperación - Creación de informes para TI - Creación de informes y estadísticas - Creación de informes/análisis - Creación de paneles de comunicaciones - Enrutamiento automatizado - Facturación - Gestión de SLA (Service Level Agreement) - Gestión de capacidades - Gestión de configuración - Gestión de contratos o licencias - Gestión de documentos - Gestión de flujos de trabajo - Gestión de incidentes - Gestión de parches - Gestión de problemas - Gestión de problemas - Gestión de proyectos - Gestión de recursos - Gestión de recursos informáticos - Gestión de tareas - Gestión de tickets - Gestión del cambio - Gestión del conocimiento - Herramientas de colaboración - Importación y exportación de datos - Informes personalizables - Monitorización y gestión remota - Métricas de rendimiento - Panel de actividades - Panel de comunicaciones - Portal de autoservicio - Programación del mantenimiento - Real-Time Analytics - Real-Time Data - Seguimiento de activos - Seguimiento de activos de TI - Seguimiento horas/gastos - Third-Party Integrations - Visualización de datos … y 6 características más ## Integraciones (en total: 57) - Acronis Cyber Platform - AlertOps - Asset Panda - Auvik - Avalara - Axcient x360Cloud - Bedrock Data - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - ConnectWise RMM - ConnectWise SIEM - Constant Contact … y 42 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas de automatización de servicios profesionales](https://www.capterra.mx/directory/16/professional-services-automation/software) ## Categorías relacionadas - [Programas de automatización de servicios profesionales](https://www.capterra.mx/directory/16/professional-services-automation/software) - [Software de gestión informática](https://www.capterra.mx/directory/10001/it-management/software) - [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software) - [Software para servicios informáticos](https://www.capterra.mx/directory/30672/it-service/software) - [Software de ITSM](https://www.capterra.mx/directory/30676/itsm/software) ## Alternativas 1. [N-central](https://www.capterra.mx/software/13803/n-central) — 4.2/5 (253 reviews) 2. [N-Sight Endpoint Management](https://www.capterra.mx/software/163344/n-sight) — 4.3/5 (204 reviews) 3. [IT Glue](https://www.capterra.mx/software/170401/itglue) — 4.6/5 (342 reviews) 4. [NinjaOne](https://www.capterra.mx/software/165889/ninjaone) — 4.7/5 (300 reviews) 5. [Freshservice](https://www.capterra.mx/software/132997/freshservice) — 4.5/5 (805 reviews) ## Opiniones ### "ConnectWise PSA "Quite the Tool"" — 4.0/5 > **Walt** | *5 de agosto de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. > > **Puntos en contra**: Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. > > Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. ----- ### "Complete solution but slow as molasses" — 4.0/5 > **Yeprem** | *12 de febrero de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well. The mobile app is horrendous. > > **Puntos en contra**: Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow. Gigabit internet connection at home and at the office, slow. Brand new 8th gen CPU desktop with SSD. Slow. Laptop. Slow. It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check. ----- ### "Outdated and complicated configuration but reliable" — 3.0/5 > **Andrew** | *7 de mayo de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. > > **Puntos en contra**: complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. > > overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. ----- ### "Feature-Rich PSA Platform with Excellent Ticketing and Integrations" — 5.0/5 > **Josh** | *20 de julio de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: ConnectWise PSA is an excellent platform for managing tickets and service delivery within an MSP environment. The ticketing and ticket management capabilities are among its strongest features, providing good visibility of workloads, customer issues, and service performance. Features such as child tickets, workflows, automation, and reporting help streamline day-to-day operations and improve efficiency. One of the biggest benefits is the extensive integration ecosystem. We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems. This helps our engineers work more efficiently and maintain better visibility across client environments. The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth. Overall, it's a powerful and reliable PSA solution that has become a critical part of our service delivery process. > > **Puntos en contra**: The platform has a steep learning curve and can feel overwhelming at times due to the amount of information displayed on screen. New users may find navigation confusing until they become familiar with the interface. There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined. > > ConnectWise PSA has been a key platform for our MSP, providing powerful ticketing and service management capabilities. The ticketing and ticket management features are particularly strong, allowing us to efficiently manage workloads, track customer issues, and maintain visibility across the service desk. Features such as child tickets, workflow automation, and reporting provide excellent flexibility for managing support operations. ----- ### "A Feature-Rich Platform Backed by Outstanding Support" — 5.0/5 > **Jake** | *12 de diciembre de 2025* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity. The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward. > > **Puntos en contra**: Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings. Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming. Due to the way tickets are received, formatting within tables can be lost, which can be frustrating. > > Overall, the experience has been very positive, and I cannot recommend the tool enough. It offers excellent value for money given the power of the platform, and the customer support is outstanding. Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved. ----- Página: 1 de 15\ Siguiente: [Página siguiente](https://www.capterra.mx/software/107931/connectwise-manage?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/107931/connectwise-manage) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados