Five9 Predictive Dialer

Five9 Predictive Dialer

Por Five9

¿Quién usa Five9 Predictive Dialer?

Five9 es un proveedor líder de software de centro de contacto en la nube, que atiende a miles de clientes y ayuda a organizaciones de todos los tamaños a pasar de software basado en las instalaciones locales a la nube.

¿Qué es Five9 Predictive Dialer?

Mejora tu tiempo de conversación en un 300 % con el marcador predictivo de Five9. Los algoritmos de marcación automatizada aseguran que la próxima persona que llama esté disponible cuando el próximo agente esté listo. Tus agentes pasarán menos tiempo marcando o escuchando las señales de ocupado y más tiempo hablando con los clientes, con modos de marcación fácilmente ajustables para adaptarlos a tus necesidades comerciales. Five9 ayuda a administrar tus listas y campañas, monitorear llamadas, crear informes en tiempo real, entrenar a agentes y cumplir con la Ley de Protección al Consumidor de Telefonía (TCPA). Conoce por qué más de 2000 clientes confían en Five9.

Información sobre Five9 Predictive Dialer

Five9

http://www.five9.com

Fundada en 2001

Resumen de precios de Five9 Predictive Dialer

Five9 Predictive Dialer no está disponible en versión gratuita y no ofrece prueba gratis. Consulta más información sobre precios de Five9 Predictive Dialer a continuación.

Versión gratuita

No

Prueba gratis

No

Implementación

En la nube, SaaS, web

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de Five9 Predictive Dialer

Software de marcador predictivo
Captura de clientes potenciales
Conformidad FCC
Conformidad FTC
Desvío de llamadas
Gestión de clientes potenciales
Gestión de contactos
Grabación de llamadas
Identificador de llamadas específico de la campaña
Programación de rellamadas
Resultados de llamada
Supervisión de llamadas

Opiniones de Five9 Predictive Dialer

Mostrando 5 de 367 opiniones

En general
4.2/5
Facilidad de uso
4.2/5
Atención al cliente
4.4/5
Funcionalidades
4.1/5
Relación calidad-precio
4/5

My job my life

Publicado el 6/11/2018
Wendee C.
Reset Specialist
Automoción, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: I use this on a daily basis for my job. Over 3 years now I've been using it and whenever i have any issues even slight, they are there to help me thru it. There's been a few times I've had my own pc issues and they have been there to help me get it going and back onto work. Love this software.

Puntos a favor: This is the software I use to do my job daily. I've used it for over 3 years now and it is exceptional. It hasn't lead me wrong at all and even at times I have a slight issue, the tech support is superb and very helpful, patient and kind. I wouldn't be able to do my job and keep my job if this wasn't such a great software program.

Contras: Only thing i can say I dislike about it would be not being able to enlarge font during chat usage, but it's such a minor thing that I don't even notice and someday it will probably be changed as well.

Respuesta de proveedores

por Five9 el 16/11/2018

Hello Wendee,
Thank you for sharing your amazing feedback with us. We're happy to hear that you love our software and our customer support. Please let us know if we can ever be of service.

Highly Recommend Five9, after failed implementation of 3 other apps

Publicado el 29/10/2019
Pam A.
DVP
Hospital y atención sanitaria, 10,001+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
4/5
Asistencia técnica
4/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency

Puntos a favor: After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors.

Contras: From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level

Respuesta de proveedores

por Five9 el 3/12/2019

Hi Pam thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9.

Managing Interactions With Clients Has Never Been That Easy

Publicado el 28/2/2019
Krystyna L.
Quality Assurance Manager
Tecnología y servicios de la información, 1001-5000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
Fuente: GetApp
4/5
En general
4/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
4/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: You need a solution for maintaining your interactions with the clients without losing your mind? Then you need Five9. I highly recommend this platform to anyone who wants to make sure that all the customer requests are satisfied and needs all the documentation at their fingertips.

Puntos a favor: I've been using Five9 for quite a while for managing all my interactions with clients via different means. Things are easier with centralized reporting. The best aspect of Five9 is that it is cloud-based, so you have no confusion with your documentation. The platform's setup is quite simple, you don't have to be some IT-wizard of Oz to get into it. But even if you can't, you can contact Five9's technical support – their managers can solve basically anything.

Contras: I can hardly find something to complain about Five9. Even if I had some complaints with them not being up to the minute, I would have been too late with posting it, as the platform is updating constantly. The only thing that I can complain about is the notification, as they pop up in the middle of the screen, but that's more of slight irritation, rather than some major flaw to be pointed out.

Hard to implement, but robust

Publicado el 6/8/2019
Christopher M.
Administrator
Marketing y publicidad, 13-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
3/5
En general
1/5
Facilidad de uso
2/5
Características y funcionalidades
3/5
Asistencia técnica
3/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Puntos a favor: Once you get it going, which isn't easy at all, it doesn't quit running.

Contras: It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Very Useful

Publicado el 13/12/2019
Angelina V.
Customer Advocacy
Restaurantes, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

Puntos a favor: What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

Contras: I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

Respuesta de proveedores

por Five9 el 17/12/2019

Hi Angelina,

Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.

Best regards,
Cindy