--- description: ¿Qué es y para qué sirve ServiceM8? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es ServiceM8? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software administrador de los servicios de campo](/directory/10009/field-service-management/software) > [ServiceM8](/software/110711/servicem8) # ServiceM8 Canonical: https://www.capterra.mx/software/110711/servicem8 Página: 1 de 14\ Siguiente: [Página siguiente](https://www.capterra.mx/software/110711/servicem8?page=2) > La aplicación para pequeñas empresas. La solución permite programar trabajos, crear presupuestos y facturas, completar formularios de OH\&S (seguridad y salud laboral), incluso aceptar pagos con tarjeta de crédito. > > Veredicto: 311 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ServiceM8? ServiceM8 está destinado a los sectores de electricidad, fontanería, paisajismo, TI, limpieza, climatización, control de plagas, herrería, bienes inmuebles, seguridad, energía solar, servicios de propiedades y reparación de dispositivos. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 311 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ServiceM8 - **Constitución**: 2010 ## Contexto comercial - **Precio inicial**: AUD 0.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Irlanda, Nueva Zelanda, Reino Unido ## Funciones - Alertas y notificaciones - Aplicación móvil - Base de datos de contactos - CRM - Citas recurrentes - Contabilidad - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Estimaciones - Facturación - Firma electrónica - GPS - Generación de propuestas - Gestión de activos fijos - Gestión de calendarios - Gestión de clientes - Gestión de expediciones - Gestión de facturas - Gestión de flujos de trabajo - Gestión de inspecciones - Gestión de la disponibilidad - Gestión de pedidos de trabajo - Gestión de proyectos - Gestión de reservas - Gestión de tareas - Gestión de trabajos - Gestión de técnicos - Historial de cliente - Historial de servicios - Importación y exportación de datos - Mantenimiento preventivo - Mensajería SMS - Pagos electrónicos - Para comerciales o contratistas de la industria eléctrica - Presupuestos automatizados - Presupuestos y estimaciones - Programación - Programación a tiempo real - Programación del mantenimiento - Real-Time Updates - Registro de auditoría - Reserva en línea - Seguimiento de equipos - Seguimiento de tiempo en línea - Seguimiento de trabajos - Seguimiento del tiempo - Seguimiento horas/gastos - Sincronización de calendario - Third-Party Integrations … y 14 características más ## Integraciones (en total: 10) - Deputy - Google Calendar - MYOB Business - Mailchimp - Microsoft 365 - QuickBooks Online - Stripe - Workato - Xero - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Software administrador de los servicios de campo](https://www.capterra.mx/directory/10009/field-service-management/software) ## Categorías relacionadas - [Software administrador de los servicios de campo](https://www.capterra.mx/directory/10009/field-service-management/software) - [Software de climatización](https://www.capterra.mx/directory/30107/hvac/software) - [Software para control de plagas](https://www.capterra.mx/directory/30592/pest-control/software) - [Software para compañías de fontanería](https://www.capterra.mx/directory/30673/plumbing/software) - [Programas para electricistas](https://www.capterra.mx/directory/31006/electrical-contractor/software) ## Alternativas 1. [FieldPulse](https://www.capterra.mx/software/153475/fieldpulse) — 4.6/5 (420 reviews) 2. [Jobber](https://www.capterra.mx/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [Connecteam](https://www.capterra.mx/software/153140/connecteam) — 4.6/5 (5098 reviews) 4. [Service Fusion](https://www.capterra.mx/software/135788/service-fusion) — 4.3/5 (306 reviews) 5. [ServiceTitan](https://www.capterra.mx/software/150053/servicetitan) — 4.3/5 (325 reviews) ## Opiniones ### "I love this product. I am a daily user and use it for all of my online invoicing for my business." — 5.0/5 > **Timothy** | *12 de diciembre de 2017* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date > > **Puntos en contra**: Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands - > > A real time-saver and great for monitoring all invoice statuses - ----- ### "Great for small business\!" — 5.0/5 > **Sheri** | *10 de marzo de 2025* | Construcción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I liked the ease of use. I miss being able to search for jobs to find pricing something I’m not able to to do on other dispatch software > > **Puntos en contra**: Less tracking and a little less options than what HCP offers > > Pretty happy it was great for a small start up company\! ----- ### "Buyer Beware" — 1.0/5 > **Ryan** | *1 de febrero de 2023* | Servicios para el consumidor | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: This is what we DID like about the software: While it might be a negative for some people, we love the fact that this system is Apple only. This greatly simplifies training, deploying, and working with it. And of course it's all done on Apple's interface which is second to none. It handles everything a field service company needs, with the exception of inventory, and it USED to do all this very well. It empowers the techs in the field to complete a great many tasks that previously were assigned to administration. This includes job creation, quoting, invoicing and collecting. 2 years ago they launch a VOIP phone app and this was incredibly helpful and a real time saver. It integrates with Xero (our accounting package) and Stripe very well. It has a pretty good API so we are able to connect some useful 3rd party apps to further expand our possibilities, and it is genuinely intuitive. > > **Puntos en contra**: That it no longer functions properly. A year ago that statement would not have been true. But today, in February 2023, it unfortunately is. > > We've been using ServiceM8 since 2018. Every September, with great fanfare, the latest update is made available to users. They call it their "Launch Event". It's always a very exciting time to see what new goodies and improvements will be added to the system. It has never disappointed. Until the last launch. In September 2022 ServiceM8 11.0 launched, and it has been a nightmare ever since. We've had the same tickets in now for 5 months, with nothing beyond canned responses received. The system is now extremely slow to repond, cannot complete basic search and find queries, and notifications (customers reaching on to contact you\!) has pretty much stopped functioning altogether unless one is willing to sort through them over and over again trying to find which ones are new.Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem. Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or ownership issues? We suspect the latter, which is the impetus of this review.It takes a great deal for a company to deploy new field service software, even intuitive ones like ServiceM8. We are now faced with the real possibility of having to do just that. We wouldn't want the same fate to befall another company without issueing a warning. ----- ### "Needs Improvement" — 4.0/5 > **Guida** | *31 de enero de 2024* | Servicios para instalaciones | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: It is easy to use, affordable and customisation of quotes, invoice templates. Has some great features like client reminder emails/sms Mobile app is great for field techs Integration with Xero > > **Puntos en contra**: Support is via chat only and they often don't know why errors/issues occur Illogical features such as when you reply to a client enquiry in the inbox, all email replies will go to the inbox enquiry regardless of whether you have converted the job. This means manually copying and pasting all correspondence into the job which is a huge time waster Reoccuring jobs are based on 24 hours not work hours of 8 or whatever your work hours are set to so when booking a job over several consecqutive days its appears in the calendar incorrectly which confuses not only the clients but also field techs. Needs to be changed to work hours for our specific business Tutorials are often not updated to the curren version of SM8 so can be confusing Some functions perform illogically A lack of desire to implement improvements that would benefit many trade business' > > Whilst its been good for the most part it can be very frustrating when illogical things happen and they just throw their hands up and say or well that's just how it works. ----- ### "Very pleased that we chose ServiceM8 as my work management system." — 4.0/5 > **Marcus** | *7 de febrero de 2024* | Servicios para instalaciones | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It's a completely joined up system and it has streamlined our back office operation. Customers love the notifications when an engineer is enroute. > > **Puntos en contra**: We haven't encountered major stumbling blocks with ServiceM8. The only criticisms are that it is not as intuitive as I would have imagined and integration with Google Calendar could be better (an issue with Google Calendar apparently). > > It has been a fairly steep learning curve to get going with ServiceM8 but overall, the experience has been pretty easy. You do have to mould some of your traditional working practices to fit the system, but I'm quite opening to finding newer and more efficient ways of working. There is lots of guidance available and the support team have been great. We've also hade to change from Adroid to iPhone at the same time, as ServiceM8 is only available on iPhone. ServiceM8 have helped with the cost of the change. Without doubt we have selected the most appropriate system. It has transformed the way we work. The efficiency the system has provided has probably halved our admin time. ----- Página: 1 de 14\ Siguiente: [Página siguiente](https://www.capterra.mx/software/110711/servicem8?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/110711/servicem8) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados