BambooHR

Comentarios: We've had a great experience with BambooHR. Going into it we knew very little about the software and had just heard great things. Now that we've been on it for a few years I can say that the software has grown along with our business. It seems like BambooHR really takes the customers needs and requests to heart and tries to make the software fit each customers needs. We look forward to the new feature releases and just being able to use the software as it is for years to come!

Puntos a favor: My favorite thing about BambooHR, in general, is that they are always trying new things and releasing new features. They just released a sync feature that syncs with TRAX Payroll software and cuts out the time needed to reconcile the 2 systems. The software is very user-friendly and you are able to find a help article about nearly anything you could ever want to know. One of my favorite features is the e-signing you can set up for HR documents. Our on-boarding goes a lot smoother not having to print out each form and fill out by hand. The Hiring module also works great. In that module, I love the ability to rate each individual candidate and keep internal notes about them. I really appreciate the ability to track conversations had with that candidate within the module so I don't have to hunt down the communication in my inbox each time.

Contras: I've only been able to find one single thing that I would change about the software and that is that I would make it possible for one person to be a manager for operations purposes and another person manager for compensation purposes. I've ran into the problem where the operations person doesn't need to see the compensation of their co-worker, but another person at a VP level should be able to request and approve compensation, essentially skipping over the Operations Manager for compensation purposes. I haven't yet found a way around it, so we just eliminated the Operations Manager from the profile and have the VP listed as manager, but this doesn't change my opinion that I would recommend this to anyone!

Comentarios: If you need to be FULLY integrated, this may not be the right solution for you - you would have look at their partnerships prior to implementation. But the integrations they lack, they have made up for it with the tools the provide.

Puntos a favor: We experienced a disaster when we migrated from Zenefits to another HRIS. While we experiencing such challenges, we found BambooHR and made the immediate switch. It has been a huge, pleasant adjustment for our company! After dealing with the customer service from Zenefits and the overall issues with the other HRIS, we finally landed in a place that provides a great product and great customer service that suits our needs. The implementation was incredibly smooth. Our rep, was knowledgeable, helpful, friendly, available, efficient, loyal to the brand, etc... She went above and beyond on all of her commitments, worked hard to keep us on track, and was available throughout all of implementation. Once we were in the product, I was concerned about not having an assigned Account Manager. But the customer service desk is well trained and a wealth of knowledge, so we have not needed an assigned account manager. Reports are incredibly easy to access, company metrics are incredibly easy to understand, the features provided solve all of our business needs, and employees enjoy using the product. Time off works well, the app is super helpful, the esign feature makes any HR project easier to complete, the approvals have kept all the correct parties in the loop. Onboarding has been a major improvement - new hires get to see their teammates before their first day, which new hires have loved! No glitches every time. So reliable. Lastly, they don't have contracts. They are a month-to-month service.

Contras: We wish there was more flexibility for integration, but I understand why they are choosy with their partnerships. We have to manually upload data into our payroll which has caused some errors. Also, the approvals aren't flexible. It's either all or nothing meaning - if a single participant involved in a multilevel workflow is out of the office, the entire approval is bypassed. I would like the flexibility to approve on the behalf of the absent individual while allowing the other participants to still play their part. Outside of that, we are very happy with the product.