--- description: ¿Qué es y para qué sirve FieldEdge? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es FieldEdge? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de asignación de personal](/directory/30059/service-dispatch/software) > [FieldEdge](/software/111740/fieldedge) # FieldEdge Canonical: https://www.capterra.mx/software/111740/fieldedge Página: 1 de 14\ Siguiente: [Página siguiente](https://www.capterra.mx/software/111740/fieldedge?page=2) > Uno de los software mejor valorados para llevar adelante todo tu negocio: FieldEdge te ayuda a ahorrar tiempo y a ganar más dinero. > > Veredicto: 306 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa FieldEdge? FieldEdge proporciona software de servicio externo a un precio asequible y con el respaldo de un excelente nivel de asistencia. Descubre por qué es una de las opciones más valoradas por los contratistas de la industria de climatización y fontanería durante más de 35 años. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 306 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.9/5 | Basado en las opiniones generales | | Funciones | 3.9/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Xplor Technologies - **Ubicación**: Atlanta, EE. UU. - **Constitución**: 2009 ## Contexto comercial - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - Acceso móvil - Alertas y notificaciones - Almacenamiento de documentos - Aplicación móvil - Base de datos de clientes - Base de datos de contactos - Base de datos de costes - CRM - Cobro de pagos en el terreno - Costes de trabajo - Creación de informes y estadísticas - Enrutamiento - Estimación de costes - Facturación - Firma electrónica - GPS - Gestión de clientes - Gestión de contratos o licencias - Gestión de expediciones - Gestión de facturas - Gestión de inventarios - Gestión de pedidos de trabajo - Gestión de trabajos - Gestión de técnicos - Historial de servicios - Integración de QuickBooks - Mantenimiento preventivo - Pagos electrónicos - Para comerciales o contratistas de la industria eléctrica - Presupuestos y estimaciones - Procesamiento de pagos - Programación - Programación del mantenimiento - Real-Time Updates - Seguimiento de equipos - Seguimiento de tiempo en línea - Seguimiento de trabajos - Seguimiento del tiempo - Third-Party Integrations ## Integraciones (en total: 15) - BrandBot - Broadly - Customer Lobby - Dispatch - Docusign - HVACBizPro - Mailchimp - Podium - QuickBooks Desktop - QuickBooks Online - ReviewBuzz - Sage Intacct - Twilio - Xplor Pay - pulseM ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de asignación de personal](https://www.capterra.mx/directory/30059/service-dispatch/software) ## Categorías relacionadas - [Software de asignación de personal](https://www.capterra.mx/directory/30059/service-dispatch/software) - [Software administrador de los servicios de campo](https://www.capterra.mx/directory/10009/field-service-management/software) - [Software de climatización](https://www.capterra.mx/directory/30107/hvac/software) - [Software para compañías de fontanería](https://www.capterra.mx/directory/30673/plumbing/software) - [Sistemas de puertas de garaje](https://www.capterra.mx/directory/31415/garage-door/software) ## Alternativas 1. [FieldPulse](https://www.capterra.mx/software/153475/fieldpulse) — 4.6/5 (411 reviews) 2. [ServiceTitan](https://www.capterra.mx/software/150053/servicetitan) — 4.3/5 (325 reviews) 3. [Jobber](https://www.capterra.mx/software/127994/jobber) — 4.6/5 (1420 reviews) 4. [Service Fusion](https://www.capterra.mx/software/135788/service-fusion) — 4.3/5 (290 reviews) 5. [Housecall Pro](https://www.capterra.mx/software/140363/housecall-pro) — 4.7/5 (2737 reviews) ## Opiniones ### "Very good tool for support management" — 4.0/5 > **Usuario verificado** | *6 de abril de 2018* | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It was less than 6 months knowing this tool, but the intuitive features, not having to make calls to receive attention, is very practical. > > **Puntos en contra**: There are not many negative things to say about the software, however the learning curve with many options is a bit pronounced. > > I highly recommend the program, especially for the support that is very good ----- ### "Helps manage, organize, and grow your service business." — 5.0/5 > **Dan** | *14 de abril de 2021* | Construcción | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: FieldEdge has been instrumental in helping our business automate so many of the daily tasks of operating our service business. From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos. By in large, FieldEdge has the service process covered and help companies that use it, become better at communicating with customers, employees, and management. I have been impressed with most every feature that they offer. The one feature which I think has helped us grow the most is the use of packages. A package is a grouping of items that are typically sold together. These packages have the individual items used to create the package as invisible to the consumer and a blank freeform data field to explain what the package is. The use of packages has grown our average sales ticket and improved the efficiency of our technicians. Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two. From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together. > > **Puntos en contra**: Can't really think of any major cons. There are some "Wish-List" items which I have for fine tuning the software, but they are minor disadvantages. One such example is the history of customer interactions. It is visible on the mobile application, but it isn't easily viewed. For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020. To find if a customer purchased a widget from us, we have to review each invoice to "hunt" for the widget and when or if it was sold by us. > > I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well. Although implementation took some time and we still are improving our data set, we are glad that we selected to use FieldEdge as our SMS (Service Management Software). It truly brought our company from where we were to the next level. We are now a more consistent, more efficient, and more profitable company. If you do select FieldEdge to help your company, my one piece of sage advice is to spend time building out your pricebook for your Field Service Technicians. Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc.... ----- ### "FieldEdge: A Fair Review" — 3.0/5 > **David** | *4 de abril de 2025* | Construcción | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Compared to other CRMs, it's okay. It does what it is designed to do. > > **Puntos en contra**: A lot less intuitive than say, ServiceTitan. > > It was alright, getting data was kind of a pain, but that honestly could be the company that was entering the data. The old "Garbage In, Garbage Out" thing. ----- ### "Highly customizable - Field Edge, hands down, is the best out there" — 5.0/5 > **Irene** | *13 de abril de 2022* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division > > **Puntos en contra**: It would be useful if the reports could be generated in all formats > > Excellent. I could not ask for better customer service. Specifically, \[SENSITIVE CONTENT\] our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team. ----- ### "Great software for a smaller company & cost effective" — 4.0/5 > **Haley** | *11 de marzo de 2020* | Construcción | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself. > > **Puntos en contra**: Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted \& the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation \& reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.) > > Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly. ----- Página: 1 de 14\ Siguiente: [Página siguiente](https://www.capterra.mx/software/111740/fieldedge?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/111740/fieldedge) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados