¿Quién usa Kigo?

Kigo está diseñado para profesionales de administración de alquileres de vacaciones con cualquier cantidad de propiedades y cualquier nivel de experiencia. La misión es darte asistencia para cubrir las necesidades exclusivas de tu negocio.

¿Qué es Kigo?

Kigo es la plataforma mundial de confianza para los profesionales de gestión a corto plazo que permite a las empresas expandir sin esfuerzo su cartera de propiedades y generar ingresos. Empresas de todo el mundo utilizan la solución completa de software de alquiler de vacaciones de Kigo para administrar fácilmente las reservas y consultas en múltiples propiedades en sus carteras. Con soluciones que incluyen administración de canales, sitios web, pagos, operaciones, mantenimiento y más, tú cuentas con ayuda para llevar tu negocio al siguiente nivel.

Información sobre Kigo

Kigo

http://www.kigo.net

Fundada en 2007

Asistencia

  • En horario ininterrumpido (atiende un representante)
  • En línea

Implementación

  • En la nube, SaaS, web
  • Móvil: nativo de iOS
  • Móvil: nativo de Android

Formación

  • En persona
  • En vivo en línea
  • Seminarios web
  • Documentación
Vídeo de Kigo
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Resumen de precios de Kigo

Kigo no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Kigo está disponible a partir de USD 109.00/mes.


Precio inicial

USD 109.00/mes

Versión gratuita

No

Prueba gratis

Funciones de Kigo

  • Comunicación con los huéspedes
  • Declaraciones del propietario
  • Gestión de clientes potenciales
  • Gestión de comisiones
  • Gestión de contactos
  • Gestión de la experiencia del huésped
  • Gestión de pedidos de trabajo
  • Gestión de proveedores
  • Gestión de reservas
  • Gestión de tareas domésticas
  • Procesamiento de pagos

Lista completa de Software de alquiler vacacional

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Opiniones de Kigo

Mostrando 5 de 140 opiniones

En general
3.8/5
Facilidad de uso
3.7/5
Atención al cliente
3.7/5
Funcionalidades
3.9/5
Relación calidad-precio
3.8/5
Tom P.
3rd Party Sales Executive Recruiter
Telecomunicaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 27/9/2018

"Great company, real people"

Puntos a favor: Been with them for going on 4 years now and although like all companies they had some growing pains but their ultra positive attitude and work ethic have really made a great product

Contras: Nothing really, they are adding news api’s and services all the time

Respuesta de proveedores

por Kigo el 12/11/2018

Dear Tom,
Thank you for your kind words and for your trust. We'll keep working hard to make sure you stay a happy member of our family.
The Kigo team

  • Fuente de la reseña 
  • Publicado el 27/9/2018
Andrea R.
Managing Director
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 20/7/2017

"An essential tool for short term rental management. Top class Customer Service"

Comentarios: I have managed +40 properties in Rome with the benefit of a bespoke SaaS, top class customer service, basic functions easy to manage.

Puntos a favor: Kigo allows API connections with the majority of the main stream channels for short term rentals. It is pretty easy to use, constantly developed with new upgrades, 24/7 customer service available for your needs. So many features available, you can customize its usage to make it a bespoke SaaS for your business.

Contras: As it is on-cloud, the common objections are about its responsiveness (very good itself but in some cases, the staff had to fix some delays with connections to portals, probably caused by portals too. These type of issues can prevent rates&avaiability updates depending on the portal you are going to deal with: for e.g., Booking.com does not allow a manual un-lock if the connetcion with Kigo is down for a while (I have experienced this a couple of times in the year). This means that you have to put yourself in touch with the customer service immediately in order to avoid overbookings or reservations with wrong fares. However, this is a common issue you will find working with channel managers and the strength of Kigo is its prompt help provided by his team that you could not find joining others.

Respuesta de proveedores

por Kigo el 20/7/2017

Dear Andrea,
Thank you for your review. It's very important to us that our customers know we are here to partner with them. We want to ensure we have done everything in our power to help them succeed.
We are very pleased to know that you're enjoying working with our Support team! To your point above, and as you noted yourself, connectivity with portals is a common challenge for all Channel Managers, but the Customer Service is what makes the difference between a Best Class software and an average software company, and you should feel confident in knowing the people behind Kigo sincerely care about your needs and your business.
Thank you for choosing Kigo!
The Kigo team

  • Fuente de la reseña 
  • Publicado el 20/7/2017
Michael G.
Business Solutions Consultant
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    3/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    2/5
  • Probabilidad de recomendación
    1/10
  • Fuente de la reseña 
  • Publicado el 19/9/2016

"Right idea, but some big oversights..."

Comentarios: Moved client from pen and paper system to Kigo. I would have preferred another solution that I was familiar with, but client had already committed and just wanted to get going. Selected better website for $999. Some nice features and integrations, such as the commerce integration which auto charges guests at time of booking, and allows for a few click refunds on cancellation. The website is attractive, but unfortunately went through a two week f*$k up when a major upgrade went badly wrong and their backup server went down at the same time and was unable to restore previous versions. I wonder if they will be crediting customers for 2 weeks without service. Thankfully they seem to have worked through the issues.

Puntos a favor: Easy to user interface. Quick learning curve. Booking from calendar view. Integration with AirBnb, Booking.com and others. Nice front page booking bar. E-commerce for initial booking deposit and refunds (but not for the balance which has be done manually). Allows for lots of different fee structures. Built in revenue management system for an extra fee (haven't used it yet).

Contras: No channel connection with Expedia, which alone will cost this property thousands in lost bookings. Website changes are slow to show up because of the way that they cache the files. Takes hours or sometimes days for a change to show up on the site. If they mess something up, there is nothing you can do to fix your site, you have to wait for them. You can create specials but they do not show up until after the guest has made the booking, so they are useless. Support is good, but slow. Issues can take a few days or longer to get resolved. Seasonal price feature is good idea, but buggy and I think no longer supported. There is no way to track when features are being released (they may or may not be). There is no group booking feature. Only 6 slideshows and no video allowed for front page on paid website packages.

Respuesta de proveedores

por Kigo el 28/9/2016

Dear Michael,

Thank you for sharing your honest feedback. We¿re glad to hear you find our interface to be user friendly and have been happy with your experience using our channel manager and e-commerce features. In regard to the website challenges, we launched a release earlier this month to improve website performance. Our development team quickly identified issues affecting some clients and was successful in resolving them. We apologize for the inconvenience you experienced during this time, and are confident the upgrades make our website product better than ever. If you experience any issues in the future, our support team will work to resolve them as soon as possible. We also send out release notes via email whenever new features are released, available at http://help.kigo.net. As we strive to provide the best client experience possible, we take feedback seriously. We¿ve contacted you to discuss the situation, and please feel free to reach out any time for assistance.

  • Fuente de la reseña 
  • Publicado el 19/9/2016
George C.
Business Development Manager, UAE
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    4/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 20/3/2017

"Great project and really helpful for big vendors;needs a few improvements"

Comentarios: As a 2,5 years user, I have to admit that Kigo has helped a lot in our business.
Especially after the launch of Kigo 2.0, UI has improved significantly, which I think is a key factor for our long partnership.
A few things regarding ease of use that need improvement are certainly the extra charge rules, initial set-up and date-blocking. Apart from that, I think that Kigo offers plenty of features that can be useful for the user such as templates, attachments, property set-up ad payment gateways.
One thing that has really troubled us from day 1, is the channel connectivity, both in terms of channel variety and channel set-up process. I personally think this is a feature that could certainly use some improvement.
Support in general is very helpful, except a few cases, in which however our account manager was always available to help and resolve asap. His help and support since he started as our account manager has been very much appreciated and is one of the reasons we rely on Kigo.
To sum up, we are certainly satisfied in General, but there are surely things that can be very much improved.
Thank you for your services so far,
Best,
George

Puntos a favor: Versatility, adaptability, progress, UI, general suport

Contras: minor dis-functionalities, channel lists and set-up process, part of the set-up.

Respuesta de proveedores

por Kigo el 1/6/2017

Dear George,
Thank you for your kind words and for your feedback, we really appreciate that you take the time to do it. We're very happy to work with professional agencies like yours. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're very focused on developing innovative and user friendly features that meets your needs both now and in the future and we're very pleased to see that you're happy with the tools that we've provided so far. Our support team is working hard to provide a best in class customer service , and so we're happy to hear that you are pleased with the service they provide. We're taking note of your comments regarding the the channel connectivity, and we will discuss these further with our product team.
The Kigo team

  • Fuente de la reseña 
  • Publicado el 20/3/2017
Graham L.
Managing Director
Hostelería, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    4/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    2/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    1/10
  • Fuente de la reseña 
  • Publicado el 25/10/2018

"Very expensive - old software"

Comentarios: One more thing - to get support you need to speak to people in Barcelona so be prepared to pay the additional international call costs - no live chat exists

Puntos a favor: This is stable software - it works well and this is because it is an old legacy product. As such dont expect developements or progress, it is how it is and they are unwilling to risk breaking anything by changing anything. Take this as either a positive or a negative up to you. Personally it is the opposite of agile which is really where you need to be aiming for in the future.

Contras: One issue is they appear to have had to shoehorn in certain aspects maybe where channels etc have changed API - as such the interface is unintuitive and rather dated feeling. The main reason I do not recommend this software is their charging model. They charge a percentage of all bookings (okay I guess) - even direct booking not via channels (still maybe ok I guess) - HOWEVER! They still charge their commission even on cancelled bookings!!!! Even direct cancelled bookings!! Eg if you have a large corporate multi month guest who decides to cancel well in advance you can end up paying hundreds/ thousands in fees. This is wholly unacceptable - AVOID

Respuesta de proveedores

por Kigo el 30/10/2018

Dear Graham,
Thank you for your feedback. At Kigo, our goal is to serve our clients above all else, and it was with this in mind that we had decided to maintain the Kigo Legacy platform for the last 4 years, to accommodate our existing Kigo Legacy customers. However, since day 1 we informed all our customers that we wouldn't develop additional features to the old platform and we immediately removed the platform from sale. The Kigo Legacy solution hasn't been in the market since 2014. We focus all our efforts in our current Kigo platform which combines everything you need to run your business more effectively from a single solution. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. If you are ready to move to our innovative software, please know that we are committed to working together to provide you with the best experience possible.
Kind regards,
The Kigo Team

  • Fuente de la reseña 
  • Publicado el 25/10/2018