Sage Timeslips

Es una herramienta eficaz pero cara

Puntos a favor:

Sus funciones y la atención al cliente, pero demasiado caro

Contras:

Demasiado caro comparado con la competencia

Easy way to keep track of all attorney billing statements, as well as client payments.

Comentarios: It is easy to keep track of attorney time, things happening with each individual file, and client bills.

Puntos a favor:

Each attorney can have their own form of the software and enter their specific entries. You can see all client bills from the past and present. There is an easy screen which shows each client's balance, last bill cycle, last payment, their address, phone number, and how much interest they are accruing. It is easy to enter your time entries and generate client bills. You can also generate all client's who haven't paid, last time they've paid, how much they owe now, and past due balances. You can also enter "notes" with each individual client to keep track of their payments and cards, etc.

Contras:

There are a lot of different functions in the software that I don't know how to use or what their purpose is. The office manager has a lot more control over the program so employees can only access certain things. The items I can access were difficult to learn since the buttons are spread out. Some functions that I use left often are harder to remember where they are located. My least favorite thing about the program is that it is very slow and constantly freezes. I have to then wait several minutes to use anything else on the computer, or I have to manually exit the program a few times before it will work after freezing.

Served its Purpose Well

Comentarios: My overall experience with Timeslips was positive. It was a little expensive, but not in comparison to other billing software programs out there. It was relatively easy to use, and we produced attractive and accurate bills for clients. It was only when my firm structure changed that Timeslips could not accommodate us for a reasonable price.

Puntos a favor:

I found Timeslips to be relatively user friendly. I used it when I was in a partnership with another attorney, and our monthly billing seemed to run smoothly. I had come from another firm that used Tabs, and I found that Timeslips was less complicated overall to use.

Contras:

We had some problems with Timeslips after closing our office and changing to remote only offices. We had been using it on a server, and when we tried to change that, it caused a lot of errors and we lost a lot of time trying to make it work. Ultimately, one partner stuck with Timeslips on his system, and I went to another cheaper software product instead of purchasing a second instance of Timeslips. It was frustrating that I had to start from scratch with all client data in the new system, but I don't really fault Timeslips because it certainly worked as needed when we purchased it for our server in the office.

Down The Rabbit Hole

Comentarios: It is more flexible than the software we were using. Otherwise it is archaic, convoluted, ill designed, inflexible and inelegant software to be avoided if at all possible.

Puntos a favor:

It's breadth of functionality....which would be fine if all that functionality were useable.

Contras:

There is very little I do not dislike. The software makes my life immeasurably harder. It is confusing to setup. The screens are hard to read, and badly laid out. The ability to change something if you discover it did not do what you thought it would is sometimes non-existent and if it exists, arcane to discover and use. The number of potential steps in the billing process is ludicrous, and each step has its own set of rules and strictures. The help screens are ludicrous, rarely address a common problem and meaningful customer service virtually non-existent. The software offers few chances to simply eliminate things that are unwanted. I don't need two nicknames for every person, task, activity, etc. In fact, I don't need any. Why not simply offer a screen that says, do you want to use nicknames, and if the user says no...eliminate them. One would normally think you would want the time slip you open to default to today, without having to make a choice, and give you a choice to change to a different date, but no...One would think that if you wanted to round to the nearest x minutes you could make that choice as a default, and change to something different on as needed basis... I have rarely used a software program that leaves me as apoplectic and heightens my blood pressure as much as this one. There are numerous much more usable programs on the market, and had I been asked before purchase, I would have chosen one of them.

Sage Timeslips Review

Comentarios: The customer service detracts from the quality of the program which I think is excellent.

Puntos a favor:

Timeslips has excellent time tracking and billing features. The billing and invoicing features are excellent.

Contras:

In all honesty, I am extremely disappointed in how Timeslips provides support to customers. Trying to solve a problem through "chat" services is ridiculous. What has happened to one-on-one conversation? Customer support is the worst feature of Timslips, yet it should be the most important feature aside from the product itself. Also, for the amount of money I am paying each year, I should have the ability to have more than 4-5 support interactions with being charged. I honestly believe that these issued should be addressed.