AdvancedMD EHR

AdvancedMD is good

Comentarios: Overall it was good experience by using AdvancedMD and I recommend it to others as well.

Puntos a favor:

Working in AdvancedMD is good and it's user friendly.

Contras:

Sometimes there is glitch. Software becomes slow for 5 minutes. Again it will be back to normal.

Why we love advanced MD electronic health record system

Comentarios: My overall experience has been wonderful. I used it when I worked with another agency and I'm familiar with how it operates so I was really grateful when we were able to submit a grant and receive the grant to purchase it

Puntos a favor:

Scheduling features, and tracking clientele visits for billing, progress notes

Contras:

The lack of Android connections. Does not work well with Chromebook which we have.. and does not work well with Google sheets. We need a word program for some of the features

The once mighty has fallen

Comentarios: THEY were the best YEARS ago, but in the last 1 year, we have been paying more and getting less. It is exceedingly hard to get prompt customer service from them. I would advise seeking other options.

Puntos a favor:

WE did like its platform for efficiency, stability, and reports

Contras:

We are a 300 employee billing company, pay a lot to ADVMD and can rarely ever get a person to help us with immediate issues. Sometimes it takes days to get a response. IT stops us from serving our clients

Very Frustrated with Every New Releases errors / system outage.

Comentarios: Very frustrated from last year.
As total system not available for over 24/48 hours or few hours. Help desk doing its job but those folks do not have all the answers or solutions for system failure. Sad part non of the Management or concern department ever contacted or written to explain what had gone wrong. We need explanation for Confidence in the Software / Technology and the team behind it.

Puntos a favor:

Is a very good software but with growth AdvancedMD is losing its focus.

Contras:

We have spent countless hours over the pasts 2 months trying to tech support for repeated software issues, and brown outs. Despite hours of lost productivity, and revenue, we have maintained a consistent effort to work with your team, and software. Despite this - we are continuing to a see decline in software functionality, and as a result are seeing massive impacts on our day to day operations and revenue. This is unacceptable. The basic premise of our contractual agreement with you, is that we should be receiving at least basic connectivity for the thousands of dollars we pay you. monthly. its been a norm every month either system or some function not available after a patch or release. Speed degradation is common complain. Our Practice, and patients and staff suffer as a result, and we lost lot our reputation with Patients and big financial lose for practice.

User-Friendly and great all-around product!

Puntos a favor:

I really like the ability to customize this product to fit your needs. It is also a very user-friendly software. They also have very friendly, helpful customer support staff.

Contras:

I honestly do not have anything that I do not like about this software. It is a great overall product.

Billing Manager

Comentarios: I liked the system a lot. The support team is very friendly and well experience team. My distric manager Amy Thompson is the best support for me.

Puntos a favor:

AMD practice management system is very easy to use. I am using this system since 2014 and I never had a hard time to training the users. AMD distric manager is very knowlegable and available anythime to help me.

Contras:

The cost for optometrist practices are not affortable. This is the only cons that I am going through with my clients.

Medical Billers Dream Software, Find your codes quickly and accurately.

Comentarios: I love this software and how easy it was to use. It has all the updated codes from this year I need to bill and submit claims to insurance companies.

Puntos a favor:

I like the search engine AdvanceMd uses, I can search by keyword or code number.

Contras:

The graphics are a little outdated but the softwares functionality out weighs that by far.

Angie is Amazing!!!

Comentarios: Advanced MD has helped our Wellness Center achieve it's streamiling and financial goals since it was implemented. When I became the manager here, implementing Advanced MD was one of my first projects and it turned out to be my most crucial. Our practice wouldn't be in the great place we are today without implementing Advanced MD.

Puntos a favor:

Easy to implement, easy to use and our sales rep, [sensitive content hidden], has helped us tremendously through the entire process! We continue to find ways to leverage Advanced MD to help our practice and Angie is just a phone call away to help us do that at a price that fits nicely into our budget.

Contras:

Need improvements on reporting, other than that, functionality is everything we need.

Highly customizable system

Puntos a favor:

Highly customizable to your practice and specialty. Our account representative, [sensitive content hidden], has been great over the years and is very responsive to our needs and always finds a solution for us!

Contras:

There are several different ways/processes to do the same thing in the system. This can be great, because each person thinks differently and can achieve the same goal. However, this makes it difficult to train and have consistent processes because there are so many different ways to do one thing.

ADM EMR/PM

Puntos a favor:

Ease of flow in PM to EMR for the Advanced Patient Forms

Contras:

None at this time. I f there is issue Support is very helpful.

Its Complicated

Comentarios: When it works well I am pretty pleased with the software, but I feel I have had to spend way too many hours trying to get things worked on and fixed, on the phone, on conference calls, and emailing or personal time troubleshooting problems. My job is being a PT and not chasing down software companies to get their job done right. I believe they should provide a customer support person designated to our practice that knows our workflow and has a direct line to work with.

Puntos a favor:

The software is customizable to providers which is nice, we have tools that help track productivity and we are able to keep a constant stream of revenue with our billing.

Contras:

We have a hard time with troubleshooting software problems due to the complexity of the software and the customer support has not been pleasant to work with, often times waiting for over an hour on the phone to get some simple questions answered, emails that go weeks with no response, and problems that go months without being fixed. Also, it would be nice if there were some more automated features such as visit number tracking on patients chart and on patients notes for Physical Therapy, alerts or prompts for progress notes.

Best Medical Billing Platform

Comentarios: We have found the AdvancedMD billing and EHR to be the most advanced billing platform, extremely intuitive and easy to learn and use, and the training and support provided by AdvancedMD is top notch!

Puntos a favor:

The platform features, functionality, and ease of use. Training and Customer Service is excellent!

Contras:

There is nothing about the platform or the service that we have found to be negative. We have no complaints and have found no "cons" with AdvancedMD!

Usage of AdvancedMD in Early to Mid 2018

Comentarios: Mid-tier

Puntos a favor:

Billing and Accounting was more streamlined/user-friendly to my recollection.

Contras:

Attempting to put in information was difficult, and navigation from day to day was effective enough to be useful but streamlining appointment-making would have been appreciated. That being said, this was well over 5 years ago and I'm sure updates have been made.

Not so advanced

Puntos a favor:

Reviewing charts was pretty easy in terms of navigating.

Contras:

It would be nice to have more short cuts instead of having to click extra to get to a certain part of the record.

Poor Customer Service

Comentarios: Getting accurate reports, customer service as mentioned

Puntos a favor:

Logging into the system is easy , just type in your name, password and office key

Contras:

We do not have an account manager, so when something goes wrong with the system and it will, because technology always has a glitch we send emails and make calls to 1-800-nos-ervice!! They need to improve this part of the company to RETAIN customers.

Over Promised and Under Delivered

Puntos a favor:

The integrated workflow included a PM platform that would have worked well for the billers and the EHR note templates were intuitive to the clinicians. The IT team seems very knowledgeable and helpful.

Contras:

First, it only works in Internet Explorer. Not only does this limit you, but it causes problems as well. For example, each workstation has to be configured with specific internet settings before the program will even let you log into it. This is rather cumbersome for our practice given that there are ten office locations throughout the state. It became problematic when IE released a new version, though. Settings had to be reconfigured. Since certain functionality is not built into IE, downloads were required, and even then, certain links would not launch. ADP customer service informed me that it was a software issue on my end, and gave no assistance beyond repeating the steps I had followed. Second, implementations do not go quickly. At nearly every step, I had to wait three to four weeks for the next step. It wasn't because I didn't have the necessary data, but because that was when the next meeting time was available. Also, the configuration IT groups were not on the same page. Configuration was trying to give me a live date when IT had not even begun the conversion work. Finally, although willing to deal with the troubleshooting that was required to keep 25 clinicians and ten office staff configured correctly and to coordinate the implementation myself, I was not willing to sacrifice the efficiencies the sales team had promised. In the sales pitch, the cost for EHR was beyond our price point, and we declined to sign. The ADP sales lead suggested "EHR lite," which meant purchasing just the PM platform and using the templates and electronic notes available in the PM side. Since we have no MD, we do not need high dollar add-on functionality like eRx, so it sounded like a great option. I asked and the team verified that all the functionality I did need would be available in the PM platform, and it would just work a bit differently. Not so. As I got into the implementation phase, I was unable to create templates in the PM platform because my 2010 word processor was not an old enough version to work with the software. I manually created custom templates that customer service agreed should have worked, but which would not function as forms for clinicians unless they completed every note or report in a single sitting. As a solution, customer service proposed our clinicians finish all documents in a single sitting. No edits allowed. This is actually impossible for some evaluations. So no templates for us, and, honestly, even if they had worked, sales forgot to mention that prior note data and significant data like Dx would not be available to populate future templates. There was also no trackable workflow. Billers would not know if there were outstanding notes or when a note was completed unless they manually checked, which would have been possible because there was no way to limit access to the PM notes. You either have access to all notes (including office-related documents) or none.

Do NOT Buy!!!!

Comentarios: I should have listened to my gut and stayed with Athena. They suck too, but at least we got paid and the functionality was more intuitive. We're going back as soon as we can!

Puntos a favor:

We liked the idea of having an easy way to communicate with one another about patients.

Contras:

1. Buggy and slow program. Doesn't work well on Chromebooks. 2. Chart files located in different parts of the software so you have to log in to an entirely different system (the practice management) from the clinical side. Ridiculous! 3. Implementation was the WORST. I paid $5000 to these people to design chart templates (and I sent photos and details, no less) and they still screwed it up royally. Online forms still do not port over to the patient's chart, and I just found out it has to be done MANUALLY in 2022. FAIL. 4. Patient facing appointment scheduler not showing all appointments 5. Billing is slow and follow up is practically nonexistent. We have to institute all back end follow up. 6. No ability to easily input referring physicians 7.

after a good sales experience AMD is an absolute dumpster fire

Puntos a favor:

I liked the promise of granular reporting and integration as well as having choices in different credit card processing companies but none of it was true once the contract is signed.

Contras:

After Advanced MD couldn't deliver on the promises of the sales team, they held us hostage for several months of our contract. We never even finished implementation because they were so bad. Despite this, I still get emails and calls (3 months after we fired them) from the data conversion team wanting to know where the next part of our data is.

PM is great, EHR is just okay

Comentarios: Overall, I am very happy with the PM and "2-3 out of 5" happy with the EHR. Once you become familiar with the difficult quirks, it just becomes second nature. However, what is "second nature" for me now would be appalling to someone who is familiar with a most customizable, more user-friendly EHR.

Puntos a favor:

The scheduling part of Advanced MD is so intuitive. To move an appointment, just click, select "move", and click on the date and time you want instead. I like how you can customize the time intervals, color code appointment types, and assign each a default length of time. Adding a patient is easy. Making billing notes, sending messages/tasks, entering patient info, are all quick and simple. There are nice features in the EHR, such as being able to pull in medication history from a national database, look up pharmacies, customize acronyms and use pull-down menus to drop in often-used phrases.

Contras:

Actually customizing the templates is quite difficult if you have not been formally trained by Advanced MD specialists, which costs extra. Trying to figure it out yourself online via training videos is next to impossible because it is not customized to your situation. Also, finding training videos to answer specific questions is also near impossible. In order to print a note out, you have to select a "WordMerge" option from a menu, then click several times until a word document opens up, which you can THEN print. Far too many clicks just to print out a note, in my opinion. I have not found a simple way to print out all of a patient's notes, so I end up repeating this process many times when an entire medical record is requested -- VERY time consuming. Advanced MD offers all sorts of conferences and trainings, but they all cost outrageous amounts of money, and most are in a location where you would have to travel to get there. I wish training was more accessible and not so costly. I wish creating templates were more intuitive and more easily done by a regular run-of-the-mill user.

So many clicks ... why are there so many steps?

Comentarios: We often feel mislead or duped thinking back on the sales pitch. Everything is 18 clicks- EVERYTHING. Nothing is a one click done, its multiple windows with multiple clicks. Every feature is hidden in a menu in a pop up menu in 5 different screens that after 6 months I still dont know where to find the cool features I was sold on. The absolute worst part is everything is a pop up window. Forget about it on a mac. Nothing is easy with this program. We have wanted to back out and go to a different EHR 100 times since starting the process. We have lost so much money in claims, payroll hours of staff trying to figure out WHY -- WHY WOULD THIS GO HERE? Nothing is easy in this system. I knew something was wrong abut a month ago when money stopped flowing and I just figured it out. Our tax id is incorrect --- HOW COULD THIS HAPPEN? How could this slip through the cracks. Its so hard to be mad because all of the support is so kind and caring and they do their best. Its not their fault this system needs an update or an overhaul. The support staff is the only reason we have stayed so long. They deserve a raise. We pay over $400 a month for this system for 1 provider who prescribes. I feel like its too late now to switch again.I also feel like we are past the "I hate new things" part and this is really the flaws of the system. I came on THIS WEBSITE and it kept saying "easy to use". This is not easy to use in any respect.

Puntos a favor:

I like the customer support (after extremely long hold times) the most. All employees are local, caring and knowledgeable. The implementation staff that we were assigned to were awesome.

Contras:

All of it. Pop up windows, everything is a pop up. There is no spell check when providers are writing notes. You have to refresh the window to see the changes you made. The system has a DOS feel. Very clunky.

A Decent All-Around Documentation Tool

Comentarios: Overall, it worked fairly well for what we needed from it, and was more user-friendly than a couple programs I used in the past (whose names I can't recall). On the other hand, software bugs were common, and were harmful to productivity. Customer support was relatively helpful when needed.

Puntos a favor:

Every employee can use the same program, including both medical and counseling personnel. This integration means everyone can reference notes as needed from both sides. The note templates (text fields, drop-down lists, tabs) can also be changed by administrators as needed and as preferred, so if, say, a counseling assessment is found to likely benefit from new questions, those can be added as new text fields.

Contras:

In constant daily use, bugs were common. Sometimes AdvancedMD wouldn't play nicely with Chrome, and the cache and cookies had to be reset. Other times, a note that may have been started while online wouldn't be savable if the internet went off then back on. The settings and personalization for users could be difficult to find, understand, or to make certain organizing oe aesthetic changes that would helpful.

Great Service, Feature Rich, Excellent Results

Comentarios: We have been customers for over 12 years and I have never found a product that offers as many features, better customer service, and overall return on investment. It has allowed our business to scale efficiently from day one, and provided us with a vehicle for cutting edge features, at a price that made sense for our business every step of the way.

Puntos a favor:

The cloud based platform allows for very flexible use and collaboration between users and locations. There are many features offered and added each year, keeping up with the latest advances, efficiencies and automations. The workflows are well thought out, both from a clinical perspective, as well as the administrative and accounting workflows. Level of customization for reporting is unparalleled outside of building your own report servers. Customer service has remained consistently outstanding for over 12 years, with an emphasis and focus on the user experience. I've never seen help files that are as robust and updated as consistently, and the phone support is consistently awesome. Friendly people, user friendly product, great value for the price.

Contras:

There are still specific areas that do not allow full customization.

Thoughts on AdvancedEHR

Comentarios: The practice management side is much easier to work with.

Puntos a favor:

The practice management side. I like the various options for looking up a patient or carrier, etc.

Contras:

Building templates that accommodate our needs. We are a orthopedic trauma surgeon practice and the existing templates at the time we started were not conducive to helping our physicians get documented what they needed. Creating the word merge documents to go with the templates was a NIGHTMARE!! Also don't like the fact that in order to get the coding function to work, we need to complete a review of systems for each visit. According to E/M coding guidelines, an established patient only has to meet two of the three required criteria to meet the standard. Since a ROS is just a PART of the history component, if on an established patient we meet the examination and medical decision making components, we should NOT have to complete a ROS in order to get the coder to work.

Not the software for Behavioral Health

Comentarios: Awful. It was expensive, outdated, convoluted, and took way more time than necessary to complete tasks that should have been routine and simple. It was also a nightmare when there was a significant issue that needed support, to actually get a support representative on the phone. It was not uncommon to wait 30+ minutes before ever getting a live representative on the phone. And usually, once on the phone, their "solutions" would take days to weeks before they were able to be completed within our system.

Puntos a favor:

We were able to complete claims and send the info to insurance companies. It saved previous diagnosis when creating claims, which was helpful.

Contras:

The overly complicated, user un-friendly, and ultimately outdated platform. It is way overpriced, and under-delivers. It is difficult to track the life of a claim once the claim is sent, and frequently claims get lost for months or longer without detection, and go unpaid. You can pay for additional features, which I am not sure whether or not help with tracking, but as this software is overpriced already, we never opted to do that. Taking payments and tracking them in the system is a convoluted nightmare that often causing errors in the system that always remain, no matter what.

STAY AWAY FROM ADVANCE MD

Comentarios: Customer service is horrible, you would wait for 30 min for help and as result they will not help you. They will put you on hold for every question you will ask them and for my experience they rarely solve a problem same day. Prepare to spend 2 hours without result. I opened case month ago and I am not sure when Advace Md resolve my problem. It is very frustrating.

Puntos a favor:

Advance Md has ONLY decent PM system which is a billing. It's very easy to navigate and use the system.

Contras:

EMR system is bad. You cannot scan documents as PDF directly from EHR, the only option to scan from EHR is TIFF program. By scanning through the TIFF creates problems, such as, printing your document in a half. The only way to scan as PDF is from PM system which has many steps to do your job. Advance Md works on this problem for 2 years and still didn't accomplish anything. Nothing is in Alphabetical order, basically you would scroll up and down, till you find the right folder.