MyCase

Easy and Efficient Case Management

Comentarios: I began using MyCase when it was relatively young. As a result it has been easy to master each new feature as it has been introduced. Tech support is responsive and helpful when needed. MyCase continues to add features based on input and suggestions from users and there seems to be a focus on staying current and relevant to demands of law office management.

Puntos a favor:

From the beginning, it was easy to use, and as it has evolved, it remains user friendly. It eliminates the need for a paper file. One of the best features is that clients have access to their case, documents, calendar, billing and to their attorney. The messaging function eliminates voice messages and most phone calls. Clients can leave questions at any time of day or night and will have a documented answer without telephone tag. Overall case management is significantly more efficient than paper files.

Contras:

The creation of Automated documents has been disappointing. The feature exists but is not as user friendly as the rest of the software. The recent integration with Dropbox is confusing as well but I suppose that may be my lack of familiarity with how it functions.

Good, user-friendly, all-around practice management program.

Puntos a favor:

I have been a user of MyCase for about 10 years now. I like how user-friendly the platform is; the look, the feel, are very intuitive. It also has space for tons of useful information regarding your case; a one stop shop! The document automation part of the program saves me quite a bit of time, and so does the streamlined billing and invoicing process, which require almost no learning curve. The ability to electronically sign documents through MyCase is one of the best improvements I have seen throughout the years.

Contras:

I would love to have the ability to text through MyCase... but by using my firm's phone number. The calendar sync with Google calendars is good, but has had bugs resulting in duplicates, etc. Also, the email part of the program also has had some bugs, it's not that user-friendly, so I've chosen not to use it. I would love it if MyCase could include a court holiday calculator free of charge. It's just not worth the expense of paying for integration with another program, when you can find good, accurate calculations online for free.

They Hold Your Data Hostage

Comentarios: Would work fine for a small civil firm. Does not work for criminal prosecution, and the company is unresponsive to client feedback.

Puntos a favor:

We tried MyCase for our case management software because it was economical and web-based.

Contras:

Even though they said it would work, it really isn't designed for the unique workflow of prosecuting crime. Also, they are not responsive to client feedback, and when you try to leave they will not allow you to download your documents with their file numbers in bulk, but make you download one document at a time unless you pay them an additional fee. In essence, they hold your data hostage if you ever try to cancel.

A Must Have Legal Practice Software

Comentarios: I think this is a great product. Before MyCase I didn't have anything in place. I did use FileCenter to help keep my files organized in one place, however once I got my Mac they were not compatible. So when I tried MyCase on a trial period I realized that it would help my practice run a little smoother. Over the years with the added features, I am able to better communicate with my clients, keep files organized and bill my clients without issues. Overall this is a great law practice management software.

Puntos a favor:

I really like the portal aspect of the software. I am able to put everything under a client's file and can choose what I share with the client. Using the portal is a way to ensure that emails or documents do not get lost. MyCase is constantly improving. Now they have added a text feature. They also integrate with other systems for ease of use in managing your practice. I also like the invoicing and billing aspect. Once invoiced the client can pay directly from the invoice either through the portal or from the email that indicates they have a bill that is due. You can even use it for consultation fees even before you open up a file for the client.I was able to easily adapt to using this software and as they add new features it makes operating my practice easier.

Contras:

Even after almost ten years of using this software, I am still learning. I would definitely say take the time to get familiar with all the features. They have many articles that help you learn the product and if that still doesn't help you can always call customer service. I have had to do that a few times and they were alway courteous and helpful. I wouldn't say I have any cons except the cost of the software has increased several times since my initial start. I guess that is to be expected. I will say that over the years they have increased the features as well.

Great product - pricing is increasing!

Comentarios: Excellent

Puntos a favor:

Ease of use, adaptability to use and ability to personalize database.

Contras:

Pricing changes too frequently and is more than anticipated.