Tripleseat

¿Quién usa Tripleseat?

Restaurantes, hoteles y salones exclusivos con comedor privado y espacios para banquetes.

¿Qué es Tripleseat?

Tripleseat es una aplicación web de gestión de eventos y ventas que genera ventas y optimiza el proceso de planificación de restaurantes, hoteles y lugares únicos. Es el primer sistema basado en la web creado por gestores de eventos de hostelería, para gestores de eventos de hospitalidad. Desde 2008, Tripleseat ha invadido el negocio de restaurantes proporcionando soluciones y simplificando el proceso de eventos de principio a fin. Más de 2500 lugares y más de 18 000 expertos en eventos del sector confían en Tripleseat.

Información sobre Tripleseat

Tripleseat

http://www.tripleseat.com

Fundada en 2008

Vídeo de Tripleseat
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Resumen de precios de Tripleseat

Tripleseat no está disponible en versión gratuita y no ofrece prueba gratis.


Versión gratuita

No

Prueba gratis

No

Tripleseat deployment and support

Asistencia

  • Horas laborables
  • En línea

Implementación

  • En la nube, SaaS, web
  • Móvil: nativo de iOS
  • Móvil: nativo de Android

Formación

  • En persona
  • En vivo en línea
  • Seminarios web

Funciones de Tripleseat

  • Calendario de eventos
  • Confirmación y recordatorios
  • Gestión de descuentos y cupones
  • Gestión de listas de espera
  • Gestión de marketing
  • Gestión de participantes
  • Gestión de páginas web
  • Inscripción en línea
  • Pagos en línea
  • Promoción de redes sociales

Lista completa de Software de eventos y reservas

  • Gestión de inventarios
  • Gestión de promociones
  • Gestión de reservas
  • Gestión de restricciones
  • Gestión de tasas
  • Interruptor general

Lista completa de Software de gestión de canales para hoteles

  • Bodas/fiestas
  • Compra de entradas
  • Conferencias/convenciones
  • Encuestas y comentarios
  • Gestión de exposiciones y de proveedores
  • Gestión de patrocinadores
  • Gestión de reservas por grupos de habitaciones
  • Gestión de tarjetas de identificación
  • Gestión de voluntariado
  • Ludificación
  • Presupuestos
  • Promoción de redes sociales

Lista completa de Software de gestión de eventos

  • Facturación
  • Gestión de alimentación y bebidas
  • Gestión de clientes
  • Gestión de contratos
  • Gestión de eventos
  • Gestión de participantes
  • Gestión de personal
  • Gestión de recursos
  • Gestión de reservas
  • Gestión de ventas
  • Varias instalaciones

Lista completa de Software de gestión de recintos

  • Facturación
  • Gestión de barriles
  • Gestión de bodegas
  • Gestión de clubs de amantes del vino
  • Gestión de inventarios
  • Gestión de pedidos
  • Gestión de viñas
  • Punto de venta (POS)
  • Seguimiento de la producción

Lista completa de Software para bodegas

  • Control de calidad
  • Facturación
  • Gestión de barriles
  • Gestión de inventarios
  • Gestión de la distribución
  • Gestión de pedidos
  • Gestión de receptas
  • Planificación de la demanda
  • Seguimiento de la producción

Lista completa de Software para cervecerías

  • Base de datos de clientes
  • Cálculo de costes
  • Facturación
  • Gestión de banquetes
  • Gestión de calendarios
  • Gestión de camareros
  • Gestión de cocinas y de menús
  • Gestión de contratos
  • Gestión de eventos
  • Gestión de instalaciones
  • Gestión de inventarios
  • Gestión de pedidos
  • Gestión de presupuestos
  • Gestión de receptas
  • Gestión de reservas

Lista completa de Software para empresas de catering

  • Contabilidad integrada
  • Creación de informes/análisis
  • Facturación
  • Gestión de cocinas
  • Gestión de empleados
  • Gestión de inventarios
  • Gestión de listas de espera
  • Gestión de menús
  • Gestión de reservas
  • Gestión de tablas
  • Punto de venta (POS)

Lista completa de Software para restaurantes

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Opiniones de Tripleseat

Read all reviews

Overall rating

4.7/5

Average score

Facilidad de uso 4.6
Atención al cliente 4.7
Funcionalidades 4.4
Relación calidad-precio 4.6

Review software

Share your experiences with other software buyers.

¡Escribe una reseña!
Lauren R.
Sales & Marketing Manager
Restaurantes, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 17/10/2018

"The system every Private Dining Sales person has been waiting for!"

Comentarios: I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Puntos a favor: My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up.
Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Contras: My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

  • Fuente de la reseña 
  • Publicado el 17/10/2018
Kathryn B.
Sales and Marketing Director
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 30/7/2019

"Gather is the ONLY program for me!"

Comentarios: I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

Puntos a favor: Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

Contras: This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

  • Fuente de la reseña 
  • Publicado el 30/7/2019
Shelley D.
Event Manager
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 15/10/2020

"Tripleseat"

Comentarios: When I first started working with Tripleseat 7 years ago, I did not fall immediately in love. However, as I continued to work with this software, the designers continually updated the programming and added features requested by their users. What started out as serviceable has become a truly amazing tool for planning and organizing events. With every new feature, there is a video released explaining how the feature works. The designers have created an entire online tutorial for the product, which greatly facilitates in the teaching of new users. My clients love the event overview portal! I show this tool to them as we begin planning an event and suggest that they bookmark it on their browsers so that they don't have to search through their entire email inboxes to find a conversation. Lastly, the customer service is amazing. Very fast chat replies and easy fixes. Tripleseat has a fan for life in me!

Puntos a favor: Continuous growth, integration with other software, able to be customized on many levels, great client interface for ease of planning, live document updating

Contras: High learning curve, some internal programming can be clunky, not enough freedom for customizing, email drafts are not saved, when using Seven Rooms, it would be fantastic if events were automatically populated into the reservations system

  • Fuente de la reseña 
  • Publicado el 15/10/2020
Timothy R.
Manager
Hostelería, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    1 /5
  • Facilidad de uso
    1 /5
  • Características y funcionalidades
    1 /5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 20/8/2017

"Extremely bad customer service, buggy software"

Comentarios: Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Puntos a favor: Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Contras: Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on:

Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not
About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages
I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract.
It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals.
Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal.
It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 20/8/2017
Charles G.
Operations Manager
Alimentación y bebidas, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    3 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 2/8/2020

"A User Friendly Necessity for Event Managers"

Comentarios: I have always had success with Tripleseat. You can be confident using it to communicate with prospective clients and clients with future bookings.

Puntos a favor: Tripleseat's program format is very user friendly. It was developed to make creating and editing BEO's very simple. Loading your banquet and catering menus is very simple. Event quotes, contracts and payment details are all accessible without a lot of extra effort.

Contras: There's an occasional delay in menu/ pricing updating and a lot of daily emails for your team.

  • Fuente de la reseña 
  • Publicado el 2/8/2020