vWork

vWork

4.5 / 5 6 reseñas

¿Quién utiliza este software?

vWorkApp is designed for small and medium-sized businesses within the service and transport industries. This includes taxi, limo, courier, HVAC, truck, towing, electric, logging, plumbing, freight...


Valoración media

6 reseñas
  • 4.5 / 5
    En general
  • 4 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4 / 5
    Características
  • 5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $49/mes
  • Versión gratuita
  • Implementación
    En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación
    En directo en línea
    Documentación
  • Asistencia
    En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • vWork
  • http://www.vworkapp.com/index.html
  • Fundada en 2008

Información sobre este software

vWork is a cloud-based job dispatch and scheduling platform. vWork replaces paperwork by allowing workers to capture and complete job information electronically in the field. vWork can also optimise routes and job allocation, automate invoicing and offers a flexible reporting engine. vWork's health & safety module keeps workers safe and is easy to use. With a mature fully documented API, integrations are a breeze. vWork makes mobile workforces efficient, safe & customer focused, all in real-time


Funciones de vWork

  • Billing & Invoicing
  • Contract Management
  • Control de inventario
  • Customer Database
  • Gestión de centros de atención telefónica
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Firma electrónica
  • Gestión de inventario
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Planificación de personal
  • Reservations
  • Resource Scheduling

Últimas reseñas disponibles sobre vWork

Traducción realizada automáticamente. Mostrar la reseña original

I use VWorks most days to manage our bookings.

4/5
En general
3 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: Being across the company we all get to use/share tips and improve on best practises. It is a good system for managing our bookings.

Puntos a favor: Its a good way to see what Jobs have been booked for me. I can also make bookings for other staff and view their Calendars in our region

Puntos en contra: It can take a few minutes to get a booking made. (waiting for Invoice to integrate and inputting their Job Details) A customer will walk-in and ask if they can setup their devices at the end of their purchase. At that moment I have the time free for this customer. Presently I cant make a place holder and then add the customer/invoice details after their sale), There have been problems where a subsequent booking is made for the same time. When looking up a cutomers history I can see their job codes. It would be useful to have all the Job Notes showing so we can see all notes in a glance to quickly gather their relevant history. Particularly when this might be a repeat issue or ongoing training.

Traducción realizada automáticamente. Mostrar la reseña original

vWork has a very well designed Graphical User Interface (GUI) - effective, intuitive, easy to use

5/5
En general
5 / 5
Facilidad de uso
5 / 5
Asistencia al cliente
Relación calidad-precio

Comentarios: Before vWork, all we had were paper instructions. We didn¿t have a clue what was completed which made making our contractual response times impossible. We faced several areas of frustration; no efficient planning, no real-time view of current outstanding issues and multiple visits to jobs. Now, over three years down the track, using vWork we have almost real time view of what is going on. At the end of the day we know what hasn¿t been completed so it gets picked up by our optimiser for the following day. This helps keep on top of our responses times. We have photographic evidence of the repairs we carry out. No more printing off all the reports.
Gangs no longer have to travel to the depots twice a day to pick up and return paperwork.
One of our favourite features is the integration with Tom Tom where you can click on a job
and open it in the Tom Tom navigation app giving us full offline navigation. This helps the
crew find their way.
Other attractive elements of the product include the API ¿ we use it a lot and it is very well
documented. The price, the level of support provided and the willingness to enhance it to our
needs together make a winning combination.
Our results with vWork include; KPI's have improved
Improved Response times
Savings on fuel
Reduction of vehicles, plant and crews
vWork is great on its own but it can also integrate with other technologies to give you even greater benefits. The hardest thing about getting started with vWork was caused by the fact that we wanted to use other technology with it, developing the connections from our system to vWork and the largest part of the whole project was using route optimisation technology to assign jobs to our crews. I would recommend vWork based on their willingness to enhance product, very friendly team, excellent support.