CStore Office

"A Great Product"

Comentarios: The data is always saved to a cloud so if you have a hard ware problem or a new POS system the data is never lost . If I would have had this software when I started my business I would have save hundred of thousands by being able to keep up with all the thieves on both sides of the counter . Money well spent

Puntos a favor: Ease of operation. Saves to a cloud . Always current .Great customer support. Has an extensive training program available

Contras: When we were setting up to do scan data for the cigarette companies it was difficult have someone communicate with us to work out the issues at hand . I needed to stay on them to resolve the issues . It now runs fine.

"C-Store in the cloud"

Comentarios: It helps tremendously with the overall operations of our locations. It brought our stores from marginal to profit makers.

Puntos a favor: The upfront cost is small to none and it is very easy to use.

Contras: When the internet goes down, you are down.

"Disappointing functionality."

Comentarios: I have been disappointed with the customer support and the softwares functionality. The price book works well, but that is it. I would not recommend this product.

Puntos a favor: Price book management works well. But, that is it.

Contras: The accounting interface with quick books was unusable for my application, probably due to formula errors in the C Store office software. The support from Petrosoft was very disappointing and I spent a considerable sum with my accountant while he tried to help them sort out the issues (we eventually abandoned the effort entirely). Many of the reports in its portfolio appear to have formulaic errors and produce data that is unusable. Unfortunately, I had used the software for a year before recognizing its deficiencies and have only continued to use it because of the difficulty associated with moving to a new software. But, that is a process that I plan to undertake once I have time.

"Multiple Years with System- and we are still growing with it!"

Comentarios: Cstore overall is a great company to work for. I know many of the techs that I call by name and they are always prompt with responses and feedback. The Sales managers are equally responsive when we are adding features or need replacement equipment. I run multiple computer platforms for different areas of our company, and this is by far my favorite because it is both easy to use and is very stable and doesn't lose information.

Puntos a favor: The system has continued to grow and evolve, both within areas we bought the program for and also with areas that were not even a desire or thought when we purchased it more than 5 years ago.

Contras: Sometimes the upgrades cause issues with our process and procedure. Pages don't load or work like they used to. Because there are so many variations of end users, it can be time consuming to get the right person involved with the right information to understand what needs to be fixed.

"C-Store Office Review"

Puntos a favor: I like that I can access it anytime, anywhere. I can be out of town and check into things right from my cell phone or laptop. We can access any invoice from any timeframe to make changes if need be. We can look up all vendors and set up our orders so that we don't over-order or under-order. Never have we had a system crash when you lose everything (which we all know can be disastrous).
The reports tab is a wonderful feature. From there I can look up gas sales from any timeframe and see how my sales have been month to month, inventory results, price book information, shortcuts for products that have special numbers to them, and even payroll.
With this product we can keep track of cigarette sales (make sure none are missing), lottery sales, and inventory. Just everything can be referenced at the click of a mouse. And, being the manager, I need that access at my fingertips, and so do my assistant managers if I have a question for them.
Also, there is a wonderful tool under the reports tab that will let you know what is a dead item or not selling too much. That way, you know what is hurting your overall GPM. You can mark them down through the price book, and get rid of it. And this way you know not to order that again.

Contras: I can't say that I have a least. They have always have been professional and courteous.