¿Quién utiliza este software?

We serve Lawn Care, Landscape, Maintenance, Tree Care, Irrigation, and Pest Control companies. We also serve Commercial and Residential Cleaning companies, as well as security, pool cleaning, and Snow


Valoración media

86 reseñas
  • 4.5 / 5
    En general
  • 4 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4.5 / 5
    Características
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $47/mes
  • Detalles de precios
    30-day GUARANTEE - 100% Satisfaction, or 100% of your money back.
  • Versión gratuita
    No
  • Prueba gratis
  • Implementación
    En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación
    En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • Service Autopilot
  • http://www.ServiceAutopilot.com
  • Fundada en 2009

Información sobre este software

At last! You've found it: software that turns your company into a booming money-maker. This is Service Autopilot, a true "full suite" software that will upgrade everything about your business. In the sea of "same old software," this is the one that stands out. Why? Because it's the only one that will grow your business for you. Sweep in new clients, eliminate hours of wasted time, plug your "profit leaks" and start making real money. This software will build the company you've always dreamed of.


Funciones de Service Autopilot

  • Acceso móvil
  • Base de datos de clientes
  • Control de inventario
  • Enrutamiento
  • Facturación
  • Gestión de centros de atención telefónica
  • Gestión de contratos
  • Gestión de pedidos de trabajo
  • Gestión de trabajos
  • Gestión de técnicos
  • Portal de autoservicio
  • Programación
  • Seguimiento de trabajos
  • Seguimiento del historial de servicios
  • Acceso móvil
  • Citas recurrentes
  • Control de inventario
  • Enrutamiento
  • Facturación
  • Gestión de clientes
  • Gestión de expediciones
  • Gestión de nóminas
  • Gestión de pedidos de trabajo
  • Gestión de trabajos
  • Presupuestos y estimaciones
  • Programación
  • Seguimiento del historial de servicios
  • Acceso móvil
  • Base de datos de contactos
  • Cobro de pagos en el terreno
  • Enrutamiento
  • Expedición
  • Facturación
  • Firma electrónica
  • Gestión de contratos
  • Gestión de inventarios
  • Gestión de pedidos de trabajo
  • Presupuestos y estimaciones
  • Programación
  • Reloj de tiempo
  • Seguimiento del historial de servicios
  • Acceso móvil
  • Base de datos de clientes
  • Base de datos de fábricas
  • Conservación del terreno
  • Control de inventario
  • Diseño del paisaje
  • Enrutamiento
  • Facturación
  • Gestión de contratos
  • Gestión de expediciones
  • Gestión de nóminas
  • Gestión de pedidos de trabajo
  • Gestión de trabajos
  • Presupuestos y estimaciones
  • Programación y citas
  • Seguimiento de irrigación

Las reseñas más útiles sobre Service Autopilot

Customer for 2 years. Service is great but unreliable.

  Traducir con Google
3/5
En general
4 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
3 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: The software allows our sales team to effectively communicate with crews and the crews to effectively communicate with billing team. We lowered out administrative burden.

Puntos a favor: The package is feature rich and will do most of what you need it to do. With modifications to your SOPs can work with almost any service business. Customer support is polite and will walk you through the program's features. Has the ability to handle our 6 crews and more.

Puntos en contra: 1. Despite advertisements is NOT a full sync with QB. Only syncs limited data and is unreliable in doing so.
2. The servers are way over worked and crash at least weekly. Often in the busy morning hours the servers are too busy to be able to quickly access our company information.
3. Services are unreliable. Features that work this week may or may not work next week. This can be anything from merge fields in email, routing systems, ability to assign work to crews and a wide assortment of things we experienced in the past month alone.
4. The reporting features are worthless and unreliable. Sales reports contain inaccurate totals and present conflicting data. Crew performance reports don't include all jobs. Crew time sheets don't show breaks. Reports will show different totals when you rerun the reports despite setting all the same filters (sounds like I am exaggerating, I am not).
5. When issues are presented to customer support they say they will create a 'ticket' and will get back to us. We have literally over 100f open tickets that are unresolved. When we ask about those tickets from almost 2 years ago they simply say they are "in development" which means someone in the development team is supposed to review the ticket.
6. The support staff at SA have told us on two separate occasions that the administration at SA is more concerned with implementing new features than they are in having the features work correctly because it is the new features that sells.

If you have a few hundred customers, expect to spend 10-15 hours per week correcting its mistakes.

  Traducir con Google
2/5
En general
2 / 5
Facilidad de uso
2 / 5
Características y funcionalidad
2 / 5
Asistencia al cliente
2 / 5
Relación calidad-precio

Comentarios: Much easier than using a spreadsheet and hand inputting info into invoices and estimates.

Puntos a favor: The estimate, invoice templates and customization for letters is awesome. Other companies need to take a look at making easily customizable forms for invoicing and estimates. The software is excellent for emailing detailed estimates and letters. Converting leads/estimates into active customers is very simple. The pricing matrix conversions (size or piece per job into prices) is extraordinarily well done. Honestly, the software setup shows a ton of promise. I believe it could easily be the best out there if they would fix the basics listed below.

Puntos en contra: They do not have the basics down. Payments that are applied to balances are constantly unassociating from accounts. I spend 10-15 hours per week rechecking this error which causes serious billing problems and has cost me customers. Payment check boxes also tend to dissociate every once in a while. I spend another several hours per week on routing because single accounts cannot be pulled. If I have to add a customer into the route for that day the entire days work has to respool for printing. This takes up to 2 minutes to load and then another minute or two to scroll through the pages to print the necessary work. Routing, Call Logs, and To Do's are all scheduled for route printing. This costs a ton of time sorting it all out and paper costs add up quickly. My business (lawn care fertilizing and pest control) runs on renewing accounts each year. There is no way to auto-renew and send updated pricing and service schedules to existing customers. Each year I have had to input entirely new estimates for every active customer and send them individually. I then have to delete the prior years services and convert the estimate (pre-pay letter) into a whole new package. For a few hundred customers this process takes 90 hours! Customer information is split up between multiple screens and the jobs history for each has to be manually looked up by pulling up prior invoices. Support answers the phone but has not fixed even one of these issues nor has answers.

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