Service Autopilot

Service Autopilot

4.5 / 5 78 reseñas

¿Quién utiliza este software?

We serve Lawn Care, Landscape, Maintenance, Tree Care, Irrigation, and Pest Control companies. We also serve Commercial and Residential Cleaning companies, as well as security, pool cleaning, and Snow

Valoración media

78 reseñas
  • 4.5 / 5
    En general
  • 4 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4.5 / 5
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
  • Pricing Details
    30-day GUARANTEE - 100% Satisfaction, or 100% of your money back.
  • Versión gratuita
  • Implementación
    Instalado: Mac
    Instalado: Windows
  • Formación
    En persona
    En directo en línea
    Seminarios web
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    Horas laborables

Datos del proveedor

  • Service Autopilot
  • Fundada en 2009

Información sobre este software

At last! You've found it: software that turns your company into a booming money-maker. This is Service Autopilot, a true "full suite" software that will upgrade everything about your business. In the sea of "same old software," this is the one that stands out. Why? Because it's the only one that will grow your business for you. Sweep in new clients, eliminate hours of wasted time, plug your "profit leaks" and start making real money. This software will build the company you've always dreamed of.

  • Appointment Management
  • Billing & Invoicing
  • Call Center Management
  • Client Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Groundskeeping
  • Inventory Control
  • Irrigation Tracking
  • Job Management
  • Job Tracking
  • Landscape Design
  • Mobile Access
  • Payroll Management
  • Plant Database
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Scheduling & Appointments
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

Últimas reseñas disponibles sobre Service Autopilot

Traducción realizada automáticamente. Mostrar la reseña original

If you have a few hundred customers, expect to spend 10-15 hours per week correcting its mistakes.

En general
2 / 5
Facilidad de uso
2 / 5
Características y funcionalidad
2 / 5
Asistencia al cliente
2 / 5
Relación calidad-precio

Comentarios: Much easier than using a spreadsheet and hand inputting info into invoices and estimates.

Puntos a favor: The estimate, invoice templates and customization for letters is awesome. Other companies need to take a look at making easily customizable forms for invoicing and estimates. The software is excellent for emailing detailed estimates and letters. Converting leads/estimates into active customers is very simple. The pricing matrix conversions (size or piece per job into prices) is extraordinarily well done. Honestly, the software setup shows a ton of promise. I believe it could easily be the best out there if they would fix the basics listed below.

Puntos en contra: They do not have the basics down. Payments that are applied to balances are constantly unassociating from accounts. I spend 10-15 hours per week rechecking this error which causes serious billing problems and has cost me customers. Payment check boxes also tend to dissociate every once in a while. I spend another several hours per week on routing because single accounts cannot be pulled. If I have to add a customer into the route for that day the entire days work has to respool for printing. This takes up to 2 minutes to load and then another minute or two to scroll through the pages to print the necessary work. Routing, Call Logs, and To Do's are all scheduled for route printing. This costs a ton of time sorting it all out and paper costs add up quickly. My business (lawn care fertilizing and pest control) runs on renewing accounts each year. There is no way to auto-renew and send updated pricing and service schedules to existing customers. Each year I have had to input entirely new estimates for every active customer and send them individually. I then have to delete the prior years services and convert the estimate (pre-pay letter) into a whole new package. For a few hundred customers this process takes 90 hours! Customer information is split up between multiple screens and the jobs history for each has to be manually looked up by pulling up prior invoices. Support answers the phone but has not fixed even one of these issues nor has answers.

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Everything you can think of with more on the way!

En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: This software is incredibly powerful! We are trying to get our money's worth out of it by utilizing more and more of the features, but there is so much more we can do with it that we're not doing. Customer support is incredible! I chatted with customer support about an issue (after waiting in queue for a whole 15 seconds), and a week later, I got a hand-written card in the mail thanking me for my patience and my business. We used to keep paper route sheets and proposals. We went to mobile app use and eliminated the route sheets and were able to translate jobs directly to invoices! We were taking 2 days to invoice and when we set the system up properly, it went to just a bit over a day to complete all of our invoices! Then, we moved from typed up proposals to using templates and rate matrices through the system and clients can sign the actual proposal right online, two clicks of a button and the jobs are scheduled (work-order notes and all) and then it auto invoices. Everything stays in the system and is easily accessible from anyone in the field! i.e. "Did Mrs. Jones sign up for a fall cleanup? Let's check the system to see which services she accepted on her proposal." or "When were we here last? Just touch "Job History" and it shows the last year's worth of visits. This has saved countless hours and makes our business so much more professional; "Mr. Smith, I just got a note and a picture here from one of our techs in the field, he was just there and the note says there was a car parked in front of the back yard gate so he could not get in, we can come back tomorrow." One of the challenges is getting a handle on every little feature of the app. The Snow Plowing dispatch is packed with features and it can be just the slightest bit complicated. But once we get the hang of it (like every other part of their system), we will be that much more efficient, professional, and PROFITABLE! Well worth the money! Put your SERVICE on AUTOPILOT!

Puntos a favor: Robust reporting allows me to see things like "revenue per lead source" and "actual time/budgeted time", job costing, payroll, sales commissions, lead conversion rates and much, much more. A seamless process that takes Lead to proposal to contract to job to invoice to payment to receipt of payment to thank-you note! Targeted marketing and targeted cross-selling with "Sales Campaigns". Mobile dispatch that allows for constant communication between office staff and technicians in the field. Asset management and tracking. Mobile signature and payment on invoices and proposals make quick sales and quick payment possible. AMAZING CUSTOMER SERVICE!

Puntos en contra: A bit of a learning curve because of all the awesome features. There are videos that are incredibly helpful, they just take some time to get used to.