--- description: ¿Qué es y para qué sirve CDK Global? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es CDK Global? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software para concesionarios](/directory/20005/auto-dealer/software) > [CDK Global](/software/122988/cdk-global) # CDK Global Canonical: https://www.capterra.mx/software/122988/cdk-global Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.mx/software/122988/cdk-global?page=2) > CDK Global es el proveedor líder de soluciones en tecnología de venta minorista de vehículos para concesionarios y fabricantes de todo el mundo. > > Veredicto: 211 usuarios lo han valorado con **4.1/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.1/5** | 211 Opiniones | | Facilidad de uso | 4.0/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CDK Global - **Constitución**: 1974 ## Contexto comercial - **Público objetivo**: 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: francés, inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - Base de datos de clientes - Base de datos de contactos - Contabilidad - Creación de informes/análisis - Departamento de atención al cliente - Gestión de clientes potenciales - Gestión de contactos - Gestión de correo electrónico - Gestión de documentos - Gestión de inventarios - Gestión de ventas al por menor - Gestión financiera - Importación y exportación de datos - Para concesionarios de automóviles - Seguimiento de arrendamientos - Seguimiento de interacciones ## Opciones de asistencia - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para concesionarios](https://www.capterra.mx/directory/20005/auto-dealer/software) ## Categorías relacionadas - [Software para concesionarios](https://www.capterra.mx/directory/20005/auto-dealer/software) - [Sistema CRM](https://www.capterra.mx/directory/2/customer-relationship-management/software) - [Software de contabilidad para concesionarios](https://www.capterra.mx/directory/31296/auto-dealer-accounting/software) ## Alternativas 1. [Carsforsale.com](https://www.capterra.mx/software/178449/carsforsale) — 4.6/5 (2363 reviews) 2. [AutoManager](https://www.capterra.mx/software/2058/deskmanager) — 4.9/5 (239 reviews) 3. [DealerCenter](https://www.capterra.mx/software/71935/dealercenter) — 4.9/5 (1485 reviews) 4. [AutoRaptor CRM](https://www.capterra.mx/software/118844/autoraptor-crm) — 4.6/5 (275 reviews) 5. [Frazer](https://www.capterra.mx/software/34553/frazer-auto-dealer-software) — 4.7/5 (151 reviews) ## Opiniones ### "CDK is great..If only it was more user friendly" — 5.0/5 > **Jeffrey** | *27 de noviembre de 2023* | Automoción | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I like that CDK has many important functions that add value to our daily operations. I like the fact it serves many functions in an all in one software. > > **Puntos en contra**: I wish CDK was more user friendly. On the F\&I side, be ready to train employees for weeks before being fully ready to sign a customer up. > > CDK is great, it has many features built in one single product. ----- ### "Software unmatched\!" — 4.0/5 > **ZACHARIAH** | *5 de mayo de 2025* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The part look up system, it worked very well. I really enjoyed the fact that when you type just partial part of a number you were looking for, it would pull all possibilites. > > **Puntos en contra**: The adjustment system, such as bin counts. When adjusting a part out of inventory, sometimes it would adjust to a negative quantity, which would throw inventory levels off. > > Great experience for the time I used CDK, it was a little difficult to learn the system at first, but once setup, it was a very smooth operation. ----- ### "Don't choose CDK as your Provider\!" — 1.0/5 > **CINDY** | *23 de julio de 2026* | Automoción | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Have used them for 40+ years. Easy to learn. unfortunately, i do not have a lot of good things to say about CDK > > **Puntos en contra**: Support or ownership of responsibilities is not part of their vocabulary. IRS issues with payroll that CDK payroll plus provided and once we termed our agreement with them, they will not assist with legal issues that were their responsibility at the time. They debited our account for tax payments and the IRS is stating they were short. > > We signed contract with CDK, they signed us up with ADP third party payroll provider in 2016. In 2020 we changed payroll companies due to what we felt was a better fit for our company. In June of 2025 we received an IRS notice that our 2018, 2019, and 2020 940's had not been completed or were incorrect. I have been trying for over a year to get someone with ADP or CDK to speak with me. ADP says they can only speak with CDK. CDK is absolutely no help and is saying I have to contact the IRS to rectify. ADP debited our account for all returns during the years we were with them. The IRS will not help me as they say we did not file the returns and that ADP is the agent they need to speak with. our penalty is up over $200,000.00 as of today. I attempted to call IRS and ADP and CDK again today at no avail. I would not recommend CDK. Their support and responsibly cannot be trusted\! ----- ### "Could use some improvements" — 4.0/5 > **Audra** | *7 de junio de 2026* | Automoción | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: I like that the information I need is in one place mand that it can be used for verious things, i.e. acounting, ordering etc. > > **Puntos en contra**: What I like least is that you can only search by account number, invoice or part number and not by VIN or PO, it freezes up a lot and has had issues being usable at all numerous times in the last couple years and it does not save your settings when you change them, as soon as you restart your computer it goes back to the originaly settings, even though I have hit save numerous times in each screen it does not safe. For instance when you change the inversion color from the ugly gold to a different color it will not stay. I do wonder about how secure it is however especially after it was hacked last, it made work very difficult. > > My overall experience is good. I feel there a lot of things however that can be improved and have seen them offered on other programs. ----- ### "Romeo Auto Group Review from BDC Manager" — 4.0/5 > **Heather** | *8 de junio de 2021* | Automoción | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: The easy accessibility to our customers. Multiple mining areas. Customized reports. > > **Puntos en contra**: Lead assignment rules. Be-backs not being accurate. Having to call in for most things to be changed rather than just being able to make the changes yourself. > > Elead is overall a great tool. There are some kinks that need to be worked out but unfortunately you are not able to contact anyone to make suggestions. Customer service is on the higher side when you call in, but the reps for the stores have not been the best. \[SENSITIVE CONTENT HIDDEN\] has been the ultimate breath of fresh air and even no longer being in charge of our account, still helps out when someone else can not get something solved. Compared to other CRMs I would say Elead has an edge up. ----- Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.mx/software/122988/cdk-global?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/122988/cdk-global) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados