--- description: ¿Qué es y para qué sirve Brightpearl? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Brightpearl? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Plataformas de comercio electrónico](/directory/3/ecommerce/software) > [Brightpearl](/software/124180/brightpearl) # Brightpearl Canonical: https://www.capterra.mx/software/124180/brightpearl Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.mx/software/124180/brightpearl?page=2) > Brightpearl es una plataforma de operaciones minoristas que se integra estrechamente con todos tus canales de venta. > > Veredicto: 194 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Brightpearl? Brightpearl es ideal para comercios minoristas multicanal de productos terminados que venden en tiendas, online o a través de mercados online como eBay y Amazon que comercializan un millón de dólares o más. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 194 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Sage - **Constitución**: 1981 ## Contexto comercial - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Canadá, Dinamarca, Estados Unidos, Irlanda, Noruega, Nueva Zelanda, Reino Unido, Suecia ## Funciones - Barcode/Ticket Scanning - CRM - Carro de compra - Catalog Management - Conciliación bancaria - Contabilidad - Control de inventario - Controles o permisos de acceso - Creación de informes financieros - Creación de informes y estadísticas - Creación de informes/análisis - Códigos de barras/RFID - Diseño y modelado del proceso - Facturación - Gestión de cadena de suministro - Gestión de canales - Gestión de comercio electrónico - Gestión de descuentos - Gestión de empleados - Gestión de envíos - Gestión de facturas - Gestión de flujos de trabajo - Gestión de inventario de minoristas - Gestión de inventarios - Gestión de pedidos - Gestión de proveedores - Gestión de proyectos - Gestión de renovaciones de pedidos - Gestión de transacciones - Gestión financiera - Herramientas de colaboración - Historial de cliente - Integración del mercado - Libro general - Marketing por correo electrónico - Métricas de rendimiento - Operaciones empresariales integradas - Pagos electrónicos - Presupuestos y estimaciones - Previsión - Previsión de la demanda - Real-Time Data - Registro de auditoría - Seguimiento de costes - Seguimiento de gastos - Seguimiento de inventario - Seguimiento de pedidos - Seguridad de datos - Third-Party Integrations - Tratamiento de pedidos … y 14 características más ## Integraciones (en total: 41) - Adobe Commerce - Authorize.Net Connector - Avalara - BILL Accounts Payable & Receivable - Backbone - BigCommerce - Dotdigital - EKM - EasyPost - FedEx Ship Manager - FreightPOP - Glew - InfoPlus - Klaviyo - Lightspeed Retail … y 26 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Plataformas de comercio electrónico](https://www.capterra.mx/directory/3/ecommerce/software) ## Categorías relacionadas - [Plataformas de comercio electrónico](https://www.capterra.mx/directory/3/ecommerce/software) - [Sistema ERP](https://www.capterra.mx/directory/9/enterprise-resource-planning/software) - [Software de gestión para el comercio minorista](https://www.capterra.mx/directory/20053/retail-management-systems/software) - [Software de gestión de almacenes](https://www.capterra.mx/directory/30005/warehouse-management/software) - [Sistema de inventario](https://www.capterra.mx/directory/30006/inventory-management/software) ## Alternativas 1. [Booqable](https://www.capterra.mx/software/138689/booqable) — 4.8/5 (1134 reviews) 2. [NetSuite](https://www.capterra.mx/software/135757/netsuite) — 4.2/5 (2007 reviews) 3. [Fishbowl](https://www.capterra.mx/software/123794/fishbowl) — 4.2/5 (1106 reviews) 4. [Odoo](https://www.capterra.mx/software/135618/odoo) — 4.2/5 (1299 reviews) 5. [QuickBooks Enterprise](https://www.capterra.mx/software/46497/quickbooks-enterprise) — 4.5/5 (20621 reviews) ## Opiniones ### "I cannot recommend Brightpearl enough\!" — 5.0/5 > **James** | *30 de octubre de 2020* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I cannot recommend Brightpearl enough\! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours. > > **Puntos en contra**: I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future. ----- ### "Satisfied Customer since 2021" — 5.0/5 > **Rachel** | *18 de diciembre de 2025* | Hostelería | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Brightpearl has been our accounting and source of truth since 2021. We moved to the system from a larger ERP system due to its versatility, accounting capabilities and its ability to connect easily to other systems. We have found that those capabilities are still very useful today and as we change and grow as a company, we find that Brightpearl is able to accommodate those changes fluidly. In addition, Brightpearl allows the user to modify its system to accommodate its own needs through automation and system configuration. Moreover, we have been lucky to have been paired with a really great Account Manager and Technical Support manager who keep our partnership with Brightpearl running smoothly. A bonus is that the same team members have been with us basically since our start\! Lastly, there is an ease to customer support as we you can enter a ticket, which is generally answered the same day if not within hours of receipt or you are able to call the service team and get a response immediately. > > **Puntos en contra**: We have a few cons but one of them is that as a B2B and B2C seller, we have found that our reporting needs are not always met. A more robust reporting system found within the native integration and without having to connect with another system would be preferable - specifically, low stock reporting and year over year reporting could be more robust\! > > We have an overall very positive experience with Brightpearl, our Brightpearl Account Staff, Support Staff and integration partners\! ----- ### "Great Choice for growing businesses" — 5.0/5 > **Jason** | *31 de marzo de 2026* | Salud, bienestar y deporte | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: A platform capable of growing with your business, lots of added apps to increase functionality. Always moving with demand. > > **Puntos en contra**: Not currently suited to adding manufacturing capacity and integrating with sales. Reporting systems are slightly esoteric. > > Very positive with good outcomes over the past 9 years. The systems capacities grow year on year with solutions for problems always seemingly a step ahead. ----- ### "Easy to Use, but Room for Improvement" — 3.0/5 > **Taylor** | *16 de diciembre de 2025* | Ropa y moda | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: It's pretty easy to use, overall. It's easy to figure out for a new user, with relatively easy navigation. > > **Puntos en contra**: Reporting is hands down the \#1 downfall. Some extremely critical reports are missing that I imagine EVERY single company would need. There should be a way to build your own report, based on all fields available within BP. That HAS to be a possibility, especially with AI these days - should mimic the Shopify reporting tool at baseline. BP is also not great for a company where data management has to be extremely streamlined and uniform. Not conducive to a company growing in size where every single detail matters and accuracy is important. It'd also be helpful to have a customer service/support chat, instead of having to submit a ticket for every small question (which then gets lost in my emails). To have access to a chat, I'd get my answers a lot quicker when I need them answered quickly. Automation rules are also complicated and difficult to figure out a lot of times - requires a lot of trial and error, which can cause problems. > > Again, easy to use so has been an easy transition to using this as our ERP platform. With a lean time with no IT team, it's been a relatively low lift. Working with \[sensitive content hidden\] has been great, and my experience with Arafatul at BSITC has been great as well. ----- ### "Powerful Tool with Powerful Support" — 4.0/5 > **Livi** | *10 de febrero de 2026* | Comercio minorista | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The ease of use, it may have a lot of features but how everything works together to manage our orders provides a level of fine tuned control that is absolutely requited for the scale and complexity of our operations. > > **Puntos en contra**: It can be inconsistent. Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address. > > \[sensitive content hidden\] has been especially helpful in aiding us better understand BP's capabilities and how the automations can best work for us. \[sensitive content hidden\] aided us in understanding and solving an ongoing gap in our processes. Professional and a pleasure to work with, both. ----- Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.mx/software/124180/brightpearl?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/124180/brightpearl) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados