Regpack

Flexible system that can be used for much more than just registering users

Puntos a favor:

Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Contras:

Would like it to do the following: 1. Enable triggers to change a user's status 2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email. 3. Ability to sort statuses. 4. Ability to have payment plans for paying that aren't forced (auto-bill). 5. Ability for an admin to login as a user to see what's happening in their account. 6. Make editing of an existing filter work better (it typically erases it and you have to start over). 7. Make it easier to unassign users from an asst. admin in bulk.

Great product for the price.

Comentarios: I really like the overall design and user-friendly nature of the projects and forms. We are able to structure our registration questions and flow of registrations for our camping events for both our campers and counselors.

Puntos a favor:

I really like how easy this software allows for question formats. I like the ability to have the complex question formats.

Contras:

The inability to accept donations in a direct format without the use of a multiple choice product option. I also do not like the inability to contact customer support directly.

First Time as Administrator with NO programming experience

Comentarios: After hearing how hard this program was to figure out, with no experience at all I found it to be fairly easy. We do have people who struggle with being able to sign in, but with a password reset on our end it seems to fix itself.

Puntos a favor:

I thought it was very easy to use. I talked with [SENSITIVE CONTENT] from Regpack who walked me through it at first but was able to have it live within a few hours. It is fairly easy to learn.

Contras:

It is very hard to create reports and still trying to figure it out. The tutorials are very helpful!

5 Year User

Comentarios: Subpar at best. For someone with automation/website design/coding/management experience I feel this program has away to go. I would appreciate and look forward to a more user-friendly experience in the future. Quicker support services would be a huge help.

Puntos a favor:

Waitlist features, mostly customizable. I like that I am in control (for the most part) of what our registration looks like.

Contras:

The support services. The timeliness and quality of these services continue to not be beneficial and unhelpful. 1-2 days is ridiculous especially when most problems arise during registration etc. Our parents/clients become very angry when we are not able to quickly help them and there spot gets filled...

RegPack is great for a busy healthcare centre!

Puntos a favor:

The customer support is truly amazing. It was so helpful to have a project manager and support team assist in setting up our program registration. They checked in regularly until we successfully launched and helped us make tweaks along the way. It is also really neat how integrated the RegPack system looks in on our company website. You would never know an entirely separate system was used. Lastly, once you get the hang of setting up new programs, the process is quite easy and their self-help resources have a ton of information to help when needed.

Contras:

I think the only con would be, since our programs are all free to participants, we do not have a formal way to ensure clients fill out all the registration information.