---
description: ¿Qué es y para qué sirve ClickDesk? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ¿Qué es ClickDesk? - Reseñas, precios y funciones - Capterra México 2026
---

Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/30008/help-desk/software) > [ClickDesk](/software/125631/clickdesk)

# ClickDesk

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> Aplicación de participación del cliente multicanal basada en la web que ofrece chats en vivo, mesa de ayuda, teléfono con navegador y una barra de herramientas social.
> 
> Veredicto: 21 usuarios lo han valorado con **3.4/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa ClickDesk?

Las startups y las pequeñas y medianas empresas utilizan ClickDesk para atraer a los visitantes y clientes del sitio web a través de múltiples canales, como chats en vivo, mesas de ayuda, teléfonos con navegador y redes sociales.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **3.4/5** | 21 Opiniones |
| Facilidad de uso | 3.5/5 | Basado en las opiniones generales |
| Asistencia al cliente | 3.1/5 | Basado en las opiniones generales |
| Relación calidad-precio | 3.1/5 | Basado en las opiniones generales |
| Funciones | 3.6/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 50% | (5/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: ClickDesk
- **Constitución**: 2011

## Contexto comercial

- **Precio inicial**: USD 14.99
- **Modelo de precios**:  (versión gratuita disponible)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido

## Funciones

- Acceso móvil
- Autoresponders
- Chat en vivo
- Chat proactivo
- Chat y mensajería
- Creación de informes/análisis
- Encuestas y comentarios
- Formularios personalizables
- Geosegmentación
- Gestión de correo electrónico
- Gestión de la base de conocimiento
- Gestión de la experiencia del cliente
- Herramientas de colaboración
- Integración de telefonía informática
- Macros y modelos de respuestas
- Modelos personalizables
- Priorización
- Third-Party Integrations
- Transferencias/enrutamiento

## Integraciones (en total: 35)

- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Basecamp
- BigCommerce
- Capsule
- Constant Contact
- FreshBooks
- GetResponse
- Gmail
- Google Analytics 360
- Help Scout
- Highrise
- Hootsuite
- Joomla

… y 20 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software)

## Categorías relacionadas

- [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software)
- [Software para servicio al cliente](https://www.capterra.mx/directory/22/customer-service/software)
- [Herramientas para medir la satisfacción del cliente](https://www.capterra.mx/directory/30541/customer-satisfaction/software)
- [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software)
- [Software de soporte al cliente](https://www.capterra.mx/directory/32315/customer-support/software)

## Alternativas

1. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Freshdesk](https://www.capterra.mx/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Intercom](https://www.capterra.mx/software/134347/intercom) — 4.5/5 (1131 reviews)
5. [Tidio](https://www.capterra.mx/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Opiniones

### "Cost Effective Chat Service" — 4.0/5

> **Elizabeth** | *15 de enero de 2019* | Comercio minorista | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.
> 
> **Puntos en contra**: Would benefit from a screen-sharing or file-sharing feature.

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### "Cloud internet help" — 5.0/5

> **Usuario verificado** | *7 de abril de 2018* | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.
> 
> **Puntos en contra**: What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used.
> 
> This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.

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### "Completely avoid this solution - they will rip you off" — 1.0/5

> **Lee** | *16 de octubre de 2023* | Ocio, viajes y turismo | Valoración de la recomendación: 0.0/10
> 
> **Puntos a favor**: There is nothing I like about the Clickdesk solution
> 
> **Puntos en contra**: They took a large payment of above €1,000 when we were inactive, not using the solution

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### "Great way for social connections and messaging" — 5.0/5

> **Aaron** | *25 de julio de 2018* | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties
> 
> **Puntos en contra**: A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

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### "Useful" — 4.0/5

> **Luciano** | *18 de septiembre de 2015* | Aprendizaje en línea
> 
> **Puntos a favor**: Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
> 
> **Puntos en contra**: Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).
> 
> I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

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## Enlaces

- [Ver en Capterra](https://www.capterra.mx/software/125631/clickdesk)

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