¿Quién utiliza este software?
B2C companies: Retail, eCommerce, Travel and Hospitality, Insurance, Telecom, Utilities, Media, Entertainment, Financial services
Valoración media5 reseñas
- En general 4.5 / 5
- Facilidad de uso 3 / 5
- Atención al cliente 3 / 5
- Funciones 4 / 5
- Relación calidad-precio 5 / 5
Detalles del producto
- Versión gratuita No
- Prueba gratis No
En la nube, SaaS, web
En directo en línea
En horario ininterrumpido (atiende un representante)
Datos del proveedor
- Fundada en 2009
In the Age of the Customer we bridge the gap between businesses and consumers by breaking down barriers of communication and knowledge. Our unique solution lets your customers feel they are understood and supported via a real-time, personalized conversation across the customer journey.
In addition to website, mobile, and agent-facing CRM deployments, nanorep can integrate with popular messaging platforms, creating seamless customer experiences across every touch point in the digital journey.
Funciones de nanoRep
- Alertas y alzada
- Almacenamiento de documentos
- Chat en tiempo real
- Comunicación multicanal
- Creación de marca personalizable
- Enrutamiento automatizado
- Gestión de SLA (Service Level Agreement)
- Gestión de la base de conocimiento
- Gestión de recursos informáticos
- Integración de correo electrónico
- Portal de autoservicio
- Seguimiento de interacciones
- Seguimiento de tickets y problemas
- Supervisión de redes
Las reseñas más útiles de nanoRep
Revisado el 8/1/2014
No Wait Times & Accurate Responses
Comentarios: I'm an investor at a social trading site and I've been using the nanoRep customer support software for a while. Since online trading really requires immediacy there's no time to wait for customer service agents to get back to you. I like the fact that nanoRep actually gives me responses that are based on the questions asked and not some random response that leaves you thinking... um - did I ask that question? In other words, you get answers on the spot and there is tremendous accuracy in this type of live chat system. Kudos!
Puntos a favor:
- nanoRep gives real-time feedback to questions
- No waiting times
- Accurate and helpful
- 24/7 support available
- Provides multiple solutions to queries
Contras: words like widget and morphological engine may not be understood by everyday folks - but that's not really important to you if you're just seeking answers to your questions
Revisado el 11/1/2014
Excellent technology and very user-friendly
Comentarios: nanoRep is an amazing platform that facilities 24/7 customer service for my web and mobile visitors and provides me with insightful data on my customers' needs.
Puntos a favor: It's so easy to install. I was up and running within a few days. Plus, it makes my team more efficient by helping with their daily workflow. They don't have to spend as much time answering repetitive questions.
Contras: It's web and mobile friendly. I'd like to see it become more social media friendly. It's great on Facebook, but I'd like to see a Twitter integration as well. Otherwise, top notch technology from top to bottom.