¿Quién utiliza este software?

B2C companies: Retail, eCommerce, Travel and Hospitality, Insurance, Telecom, Utilities, Media, Entertainment, Financial services

Valoración media

5 reseñas
  • 4.5 / 5
    En general
  • 3 / 5
    Facilidad de uso
  • 3 / 5
    Atención al cliente
  • 4 / 5
  • 5 / 5
    Relación calidad-precio

Detalles del producto

  • Versión gratuita
  • Prueba gratis
  • Implementación
    En la nube, SaaS, web
  • Formación
    En persona
    En directo en línea
  • Asistencia
    En horario ininterrumpido (atiende un representante)
    En línea

Datos del proveedor

  • nanoRep
  • Fundada en 2009

Información sobre este software

In the Age of the Customer we bridge the gap between businesses and consumers by breaking down barriers of communication and knowledge. Our unique solution lets your customers feel they are understood and supported via a real-time, personalized conversation across the customer journey.
In addition to website, mobile, and agent-facing CRM deployments, nanorep can integrate with popular messaging platforms, creating seamless customer experiences across every touch point in the digital journey.

Funciones de nanoRep

  • Alertas y alzada
  • Almacenamiento de documentos
  • Chat en tiempo real
  • Comunicación multicanal
  • Creación de marca personalizable
  • Enrutamiento automatizado
  • Gestión de SLA (Service Level Agreement)
  • Gestión de la base de conocimiento
  • Gestión de recursos informáticos
  • Integración de correo electrónico
  • Portal de autoservicio
  • Seguimiento de interacciones
  • Seguimiento de tickets y problemas
  • Supervisión de redes

Las reseñas más útiles sobre nanoRep

No Wait Times & Accurate Responses

  Traducir con Google
En general
Facilidad de uso
Características y funcionalidad
Asistencia al cliente
Relación calidad-precio

Comentarios: I'm an investor at a social trading site and I've been using the nanoRep customer support software for a while. Since online trading really requires immediacy there's no time to wait for customer service agents to get back to you. I like the fact that nanoRep actually gives me responses that are based on the questions asked and not some random response that leaves you thinking... um - did I ask that question? In other words, you get answers on the spot and there is tremendous accuracy in this type of live chat system. Kudos!

Puntos a favor: - nanoRep gives real-time feedback to questions
- No waiting times
- Accurate and helpful
- 24/7 support available
- Provides multiple solutions to queries

Puntos en contra: words like widget and morphological engine may not be understood by everyday folks - but that's not really important to you if you're just seeking answers to your questions

Excellent technology and very user-friendly

  Traducir con Google
En general
Facilidad de uso
Características y funcionalidad
Asistencia al cliente
Relación calidad-precio

Comentarios: nanoRep is an amazing platform that facilities 24/7 customer service for my web and mobile visitors and provides me with insightful data on my customers' needs.

Puntos a favor: It's so easy to install. I was up and running within a few days. Plus, it makes my team more efficient by helping with their daily workflow. They don't have to spend as much time answering repetitive questions.

Puntos en contra: It's web and mobile friendly. I'd like to see it become more social media friendly. It's great on Facebook, but I'd like to see a Twitter integration as well. Otherwise, top notch technology from top to bottom.

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