¿Quién utiliza este software?

K-12 Schools, Higher Education, State & Local Government, and Industry that require a solution to increase tracking effectiveness, reduce total cost of ownership, and provide measurable reporting.


Valoración media

12 reseñas
  • 4 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4 / 5
    Características
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $20/mes
  • Detalles de precios
    Priced by # of technicians billed annually or monthly. FREE up to 3 techs
  • Versión gratuita
  • Prueba gratis
  • Implementación
    Instalado: Mac
    En la nube, SaaS, web
    Instalado: Windows
  • Formación
    En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • GroupLink
  • http://www.grouplink.com
  • Fundada en 1996

Información sobre este software

#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE!


Funciones de everything HelpDesk

  • Alertas y alzada
  • Almacenamiento de documentos
  • Chat en tiempo real
  • Comunicación multicanal
  • Creación de marca personalizable
  • Enrutamiento automatizado
  • Gestión de SLA (Service Level Agreement)
  • Gestión de la base de conocimiento
  • Gestión de recursos informáticos
  • Integración de correo electrónico
  • Portal de autoservicio
  • Seguimiento de interacciones
  • Seguimiento de tickets y problemas
  • Supervisión de redes

Las reseñas más útiles sobre everything HelpDesk

does what it needs to, very basic, but lightweight, works in most browsers

  Traducir con Google
4/5
En general
4 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts & payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess.

Puntos a favor: easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult.

Puntos en contra: sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New>Ticket/KB/Filter>Group>Category>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement.

Got the job done.

  Traducir con Google
4/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: Overall, "everything HelpDesk" by Group Link is a solid HelpDesk solution. I used this software at my prior job for almost 2 years and had no complaints. It certainly isn't very flashy and it did does not have a lot of customization, but for what it was used for (task management, communication between tech/client) it just simply got the job done. It is lacking some of the most attractive features that you may find other solutions but in my experience there was rarely a software glitch or a problem that required support. All that said, If you are looking for a solid, albeit conservative, helpdesk, and asset management solution, then this would be a great choice.

Puntos a favor: - Well-built, rarely had any software problems
- Allows customization of ticket views
- Great integration with other departments

Puntos en contra: - Rather bland layout
- Feels a little out of date
- A little pricey for what you get.

Vendor Response

by GroupLink on 12/12/2016

Mark,

Thank you for your feedback! We appreciate your comments from your previous job and are sorry to hear you are not using everything HelpDesk (eHD) with your current employer.

We wish you could see and use the latest version of eHD, with its great UI and powerful features and flexibility for streamlining work for IT technicians & management, and for giving great Work Order tracking and templates and reports for other departments, like HR, facilities and maintenance.

Also, our new pricing structure makes eHD very cost advantageous for small to large organizations and we also offer a Free Version for up to 3 technicians http://grouplink.com/products/everything-helpdesk/free-helpdesk-offering/

We'd love to work with your current team!

Sincerely,
Your GroupLink Customer Success Team