¿Quién utiliza este software?
K-12 Schools, Higher Education, State & Local Government, and Industry that require a solution to increase tracking effectiveness, reduce total cost of ownership, and provide measurable reporting.
Valoración media12 reseñas
- En general 4 / 5
- Facilidad de uso 4.5 / 5
- Atención al cliente 4.5 / 5
- Funciones 4 / 5
- Relación calidad-precio 4.5 / 5
Detalles del producto
- Precio de partida $20/mes
- Detalles de precios Priced by # of technicians billed annually or monthly. FREE up to 3 techs
- Versión gratuita Sí
- Prueba gratis Sí, consigue una prueba gratuita
En la nube, SaaS, web
En directo en línea
Datos del proveedor
- Fundada en 1996
Sobre everything HelpDesk
#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE!
Funciones de everything HelpDesk
- Almacenamiento de documentos
- Chat en tiempo real
- Comunicación multicanal
- Creación de marca personalizable
- Enrutamiento automatizado
- Gestión de SLA (Service Level Agreement)
- Gestión de la base de conocimiento
- Gestión de recursos informáticos
- Integración de correo electrónico
- Portal de autoservicio
- Seguimiento de interacciones
- Seguimiento de tickets y problemas
- Supervisión de redes
Las reseñas más útiles de everything HelpDesk
Revisado el 13/6/2016
does what it needs to, very basic, but lightweight, works in most browsers
Comentarios: it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts & payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess.
Puntos a favor: easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult.
Contras: sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New>Ticket/KB/Filter>Group>Category>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement.
Revisado el 25/4/2018
Solid self-hosted helpdesk
Puntos a favor: Self-hosted on linux. 99% of our users submit tickets via email. Excellent pricing. Easy and quick to update software versions.
Contras: Novell integration is interested; but I'd like to see some Microsoft integration for asset tracking.
Respuesta de proveedores
por GroupLink el 1/5/2018
Thanks for this review! We¿re happy to announce everything HelpDesk (¿eHD¿) currently integrates w/Asset Tracking thru ¿GroupLink Network/Asset Explorer¿ & its partner, and v11.7 (late `18) will integrate w/MS & Google cals.
We¿d love more input as many customers participate in the roadmap. Current & 2018 releases include:
¿ MFA, ADFS, Google SSO, etc.
¿ More APIs w/acctg & other
¿ Asset Tracking tied deep w/incident reports, work-orders
¿ Enhanced Self-Service (w/ predictive KB)
¿ New mobile apps
o use GPS for location-based work-orders
o scan-in/out w/mobile device
o apps thru Apple & Google
¿ "Network Asset Discovery" (e.g.,topology, audit, reports) & "Network Device Monitoring¿ (e.g., alerts & alarms)
With great customer relationships we¿ll continue to upgrade and improve our already strong ticket & asset tracking solution, keeping it powerful, easy to use & economical for the budget minded.
Happy to discuss 801-335-0700