Mojo Helpdesk

Mojo Helpdesk


¿Quién utiliza este software?

Helpdesk managers and system administrators who need helpdesk & ticket tracking software to manage internal support requests and customer support requests.


Valoración media

65 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4 / 5
    Características
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $7/mes
  • Versión gratuita
    No
  • Prueba gratis
  • Implementación
    En la nube, SaaS, web
  • Formación
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • Metadot
  • http://www.mojohelpdesk.com
  • Fundada en 2006

Información sobre este software

Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan!


Funciones de Mojo Helpdesk

  • Alertas y alzada
  • Almacenamiento de documentos
  • Chat en tiempo real
  • Comunicación multicanal
  • Creación de marca personalizable
  • Enrutamiento automatizado
  • Gestión de SLA (Service Level Agreement)
  • Gestión de la base de conocimiento
  • Gestión de recursos informáticos
  • Integración de correo electrónico
  • Portal de autoservicio
  • Seguimiento de interacciones
  • Seguimiento de tickets y problemas
  • Supervisión de redes

Las reseñas más útiles sobre Mojo Helpdesk

Mojo is great. We currently have 4 Mojo forms, IS, AV, Ops, and a Web help desk, its easy so easy t

  Traducir con Google
4/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
3 / 5
Relación calidad-precio

Puntos a favor: Accessibility. I love that I can access this help desk from my phone and reply back to the users right away. Our previous help desk didn't have that feature. Canned responses are so nice to have, we continually have repeat tickets and typing out the same message each time is so time-consuming and annoying.

Puntos en contra: Last month we were receiving spam requests which come in on a daily basis. We enabled "confirmation required" setting for new users in MojoHelp Desk - for now.
We tried to block the email addresses by suspending spam users, but that list just keeps populating with new spam users.
Hoping these keeps spammers out for now.
Also, regarding the report tool, its limited to a certain timeframe, it would be nice if I could pull a group of tickets from 2 years ago.
We currently have 4 mojo help desks here at LACMA it would be nice if we could get better pricing for all the forms. We were thinking of adding an additional form but price deterred the department from buying.

Give Me My MOJO!!! Our orgainization has been using Mojo Helpdesk for years and love it!

  Traducir con Google
4/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: Tracking issues and time spent on issues were major benefits we got from it. Having customers being able to see what is happening with their issue is a major benefit as well.

Puntos a favor: Easily integrates with Google G Suite.
Easy to setup and get running.
Customization of forms and ques is great! (We use it for Information Services and Facilities)
Agent and user management are easy.
Simple feed back from customers upon close.
My helpdesk staff love the MOJO score and always shooting for 100%!

Puntos en contra: Limited customize reporting. I know the data is there I just can't get to it. (ie. I want to look an agents MOJO for the whole year but can only pull up 30 days worth. Not every good for yearly evaluations.)
Can't connect Google sub domains.
No inventory or remote control options.