¿Quién usa ResNexus?

Alojamientos con desayuno Cabañas y albergues Caravanas y campings Hoteles y moteles

¿Qué es ResNexus?

Sistema de gestión de reservas y huéspedes en línea que proporciona seguimiento de las fuentes de reserva, reservas de grupos, calendario con recordatorios, entre otros/as. Professional Edition incluye capacidades de gestión del rendimiento, punto de venta y marketing por correo electrónico.

Información sobre ResNexus

ResNexus

http://www.resnexus.com

Fundada en 2005

Vídeo de ResNexus
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Resumen de precios de ResNexus

ResNexus no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de ResNexus está disponible a partir de USD 35.00/mes.


Precio inicial

USD 35.00/mes

Versión gratuita

No

Prueba gratis

ResNexus: implementación y asistencia

Asistencia

  • En horario ininterrumpido (atiende un representante)
  • Horas laborables
  • En línea

Implementación

  • Instalado: Mac
  • En la nube, SaaS, web
  • Instalado: Windows
  • Móvil: nativo de iOS
  • Móvil: nativo de Android

Formación

  • En persona
  • En vivo en línea
  • Seminarios web
  • Documentación

Funciones de ResNexus

  • Asistencia al cliente
  • CRM
  • Gestión de promociones
  • Gestión de reserva de habitaciones
  • Gestión de tasas
  • Notas de reserva
  • Reserva de actividades
  • Reserva de terceros
  • Reservas de grupo

Lista completa de Sistemas de reservas

  • Comunicación con los huéspedes
  • Declaraciones del propietario
  • Gestión de clientes potenciales
  • Gestión de comisiones
  • Gestión de contactos
  • Gestión de la experiencia del huésped
  • Gestión de pedidos de trabajo
  • Gestión de proveedores
  • Gestión de reservas
  • Gestión de tareas domésticas
  • Procesamiento de pagos

Lista completa de Software de alquiler vacacional

  • Análisis de competidores
  • Control de inventario
  • Gestión del rendimiento
  • Motor de recomendaciones
  • Optimización de precios
  • Para compañías aéreas
  • Para el sector de la hostelería
  • Previsión
  • Tarificación dinámica

Lista completa de Software de gestión de ingresos

  • Facturación a proveedores de agua/gas/electricidad
  • Gestión de alquileres
  • Gestión de permisos
  • Gestión de reservas de camping
  • Mapas de sitio
  • Punto de venta (POS)
  • Registro de entrada y salida de huéspedes
  • Reservas online
  • Varias ubicaciones

Lista completa de Software para campings

  • Automatización de marketing
  • CRM
  • Catering
  • Contabilidad integrada
  • Estancia prolongada
  • Gestión de empleados
  • Gestión del mantenimiento
  • Integración de GDS y OTA
  • Para alquileres vacacionales
  • Programa de fidelización
  • Propiedad única
  • Punto de venta (POS)
  • Reserva en línea
  • Varias propiedades

Lista completa de Software para hoteles

  • Actualización automática
  • Arrastrar y soltar
  • Creador de encuestas
  • Edición en tiempo real
  • Generador de tiendas electrónicas
  • Gestión de SEO
  • Herramientas de reserva online
  • Importación/Exportación de contenidos
  • Plantillas prediseñadas
  • Páginas de aterrizaje y formularios web

Lista completa de Software para la creación de páginas web

Alternativas a ResNexus

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Opiniones de ResNexus

Todas las opiniones

Calificación general

4.8/5

Evaluación media

Facilidad de uso 4.6
Atención al cliente 4.7
Funcionalidades 4.6
Relación calidad-precio 4.5

Evaluar software

Comparte tus experiencias con otros compradores de software.

¡Escribe una reseña!
Adam W.
Manager
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 29/11/2019

"ResNexus Makes Short Term Rentals Easy!!"

Comentarios: ResNexus is cost effective based upon the number of properties you manage. I like how I am able to customize the functionality to fit the nuances of my properties. I run short term rentals and am able to manage my listings on a variety of 3rd party platforms like AirBnb, Homeaway, Expedia, Booking.com and TripAdvisor using ResNexus. I am very happy with what has worked well!

Puntos a favor: ResNexus is robust! There is a lot of functionality that allows for a workflow customization to meet a variety of needs, including guest communication, promotions, cleaning staff as well as multiple property types.
I switched from another program that had tremendous functionality & allowed for customization but was created by a programer so it lacked the nuance of someone daily managing a short term rental operation. ResNexus offers the customization and is easy to deploy.

Contras: I haven't found much to gripe about except that to really leverage the capabilities you need to learn their vocabulary which can be different than other programs.

Respuesta de proveedores

por ResNexus el 31/1/2020

Adam,

Thank so much for the wonderful review. We appreciate your business!

  • Fuente de la reseña 
  • Publicado el 29/11/2019
Rita S.
Owner/Innkeeper
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 22/11/2020

"Excellent software, excellent support and customer service"

Puntos a favor: Easy to use. Daily functions are intuitive and fairly easy to deduce. For more in depth and less used features, they are always willing to answer all the "dumb" questions that I call with. Make upgrades and are responsive to suggestions. An industry leader for small to midsized bed and breakfast and other lodging properties.

Contras: Set up is time consuming but that is true for any software of this nature. Price point is a bit higher than some of the other competitors. Having said that, Reznexus is one of the 2 inn managment software systems that I would even consider using for my B&B business.

Respuesta de proveedores

por ResNexus el 30/11/2020

Rita,

Thanks for leaving us a review. We appreciate your feedback.

  • Fuente de la reseña 
  • Publicado el 22/11/2020
Rhitt F.
owner
Hostelería, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    3 /5
  • Facilidad de uso
    2 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 24/7/2017

"Good with some bad"

Comentarios: Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

Puntos a favor: I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

Contras: If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate.
Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work.
The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone.
I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting
"accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

Respuesta de proveedores

por Nathan el 29/11/2018

Thank you for taking the time to write this review and for the feedback. We're apologize that you experienced issues with trying to change a reservation after it was made. Thank you for your kind comments about our customer support. We have made many improvement since your initial comment.

For the situation in which your business was looking to change the dates or room we recommend using the drag and drop feature on the reservation grid. To change the reservation simple click and drag the reservation to a new location on the grid.

With weekly and monthly rates, ResNexus does offer a way to select which rate you would like to use for a reservation on the grid when you are making the reservation. Your business has the flexibility to decide which rate plan you would like to pay when you are creating the reservation.

When your guests book online, the ResNexus online booking engine automatically changes the rate plan for your units based on how many days they select.

When adding a night to a reservation you can click on the reservation and then click the Rooms/Nights tab and click add. Then select which date, number of nights and which room you would like to add to the reservation.

If we are you are still finding that you are having a bad experience using these features in the system please contact us at 385-218-2637 and we would be happy to provide you with assistance and listen to your feedback to help improve our system.

Thank you for using ResNexus and helping us improve.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 24/7/2017
Tammy B.
President
Hostelería, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 24/11/2020

"My First Year with ResNexus in Review"

Comentarios: Overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way.

Puntos a favor: When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous [SENSITIVE CONTENT HIDDEN] tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!

Contras: Their have only been two things at this point that I have had an issue with...The first being the ability to download information from my reservation system to my Quickbooks program. Most businesses do the online Quickbooks program, and I unfortunately had bought the downloadable 2020 Professional Business version (old school) and this Quickbooks version would not allow the ResNexus reservation system to download. It as very frustrating, but luckily ResNexus has an amazing team of Support members, and one young lady spent the better part of three days researching till she figured out how we could make the download work. I still struggle with downloading a reservation now and then that includes a discount or refund. It has a bit of a hiccup, but I have learned to do a General Journal entry to correct them.

Respuesta de proveedores

por ResNexus el 25/11/2020

Tammy,

Thanks for your feedback! We appreciate you choosing ResNexus.

  • Fuente de la reseña 
  • Publicado el 24/11/2020
Melanie J.
Onwer
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 23/11/2020

"Tried and True"

Comentarios: Been with them for nearly 10 years and I always recommend them to new innkeepers who are shopping for their property management system. We have looked at others, almost changed then didn't, because in the end, Reznexus has been reliable, steady, and continued meeting our needs. I also like that it is a family owned company.

Puntos a favor: Can customize to my properties unique needs. Love the retail options, easily add packages and other items to guest reservations. The continue to innovate to keep up with technology changes in the market.

Contras: I'm not particularly a great technical person so sometimes I have difficulty getting set up correctly on my own. Tech support is always there if I need it and they are very friendly and get it done quickly.

Respuesta de proveedores

por ResNexus el 24/11/2020

Melanie,

Thanks for your great review! And thanks for remaining a customer all these years. We appreciate it.

  • Fuente de la reseña 
  • Publicado el 23/11/2020