¿Quién utiliza este software?

Automotive manufacturers, dealerships and online advertisers, Real Estate brokers, builders and online advertisers, multifamily property management companies.

Valoración media

80 opiniones
  • En general 4.8 / 5
  • Facilidad de uso 4.8 / 5
  • Atención al cliente 4.9 / 5
  • Funcionalidades 4.7 / 5
  • Relación calidad-precio 4.7 / 5

Detalles del producto

  • Versión gratuita No
  • Prueba gratis No
  • Implementación En la nube, SaaS, web
  • Formación En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia Horas laborables
    En línea

Datos del proveedor

  • Contact At Once!
  • http://www.autodealerchat.com
  • Fundada en 2005

Sobre Contact At Once!

Faster than a phone call, more powerful than an email, able to set appointments and send videos in a single text...yes, were talking about Contact At Once! Our all-in-one messaging platform works across devices, so you can initiate chat and text conversations with consumers and sell more. From the widest software deployment options to the only truly complete conversation management solution, come see why our customers rate us #1 in satisfaction.

Funciones de Contact At Once!

  • Chat proactivo
  • Creación de marca personalizable
  • Formulario sin conexión
  • Geofocalización
  • Integración de terceros
  • Respuestas prediseñadas
  • Seguimiento de visitantes de la web
  • Transferencias/enrutamiento
  • Uso compartido de la pantalla
  • Base de datos de contactos
  • Concesionario de segunda mano
  • Concesionarios de autos
  • Departamento de atención al cliente
  • Financiador de coches usados
  • Gestión de colectas
  • Gestión de documentos
  • Gestión de la contabilidad
  • Gestión financiera
  • Integración de páginas web
  • Lease Tracking

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Las opiniones más útiles de Contact At Once!

Contact at Once is the Best Thing Since Sliced Bread!

Publicado el 21/8/2016
Chip B.
Auto World USA
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: As the Internet Sales Manager for a large auto wholesaler, it's my mission to connect our customers with our product and Contact at Once is the tool that yields the most results. CaO allows our sales staff to stay connected with customers at any time of the day and to capitalize on the shopper who works all day and doesn't have time to car shop, apartment hunt, etc. until the late evening hours after the kids have gone to bed. Beyond crushing time barriers, CaO allows for not only live chat, but also text messaging. The reporting and management features send me emails so I can review each conversation if I choose and flag them as a training topic or someone that needs further follow up. Agent enrollment and management is a breeze AND the support staff is beyond wonderful. On top of that, if your in-house agents aren't available when needed, CaO also offers managed and co-manage chat where they can manage your company's chat presence either totally or in part. This is a communication Swiss Army knife that you can't afford to do without.

Puntos a favor: Transfer chats from desktop to mobile and back again without missing a beat. Agent enrollment and monitoring is a breeze and enhances my ability to ensure staff follow through and consistency.

Contras: I wish sending pictures and video was as easy as just clicking one button and uploading or filming. It's not, but that's a development issue on their horizon. Soon!!

In use across 3 different dealerships, and working like a charm.

Publicado el 24/7/2018
Tim M.
IT Manager/Systems Administrator
Propiedad inmobiliaria
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
4 / 5
Relación calidad-precio

Puntos a favor: The world doesn't use the telephone much anymore for getting in touch with an auto dealership. They would prefer to text or chat from their mobile device from where ever they may be. ContactAtOnce is a great tool for getting a chat about a specific vehicle on a dealer website. It includes the ability to customize the dealer side of the application so that instead of typing out a long response, you can pick from some preconfigured responses, therefore allowing a salesperson to respond more promptly to questions.

Contras: Some of our sales team wish that there was an integration with something like Grammarly or another spell check/grammar check software so that they are alerted to misspellings or bad grammar.

Fantastic tool!

Publicado el 29/9/2016
Tommy K.
Internet Manager
Automoción, 13-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
4 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: My store uses an older CRM that is functional, but lacks many of the most up to date features offered by newer CRM's, including texting. Enter Contact at Once. They have made it very easy for me to reach out to my customers through text, and for our customers to contact us through text or chat. For the money, I don't think there's a better tool out there.

Puntos a favor: Intuitive texting capability, desktop app makes it easy to start and continue conversations with customers, internal chat capability, integrates with all my third party sites, good mobile app

Contras: Desktop app could use some tweaking, but this is a minor thing.

The new update brings it to a totally new level

Publicado el 14/4/2019
Usuario verificado
Founder
Automoción, 13-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
4 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: This is a really good option, especially if you are in automotive space.

Puntos a favor: It works and it works great. Their operators reply really fast. Price is probably both good and bad... It is really good if you are looking to a "managed" chat solution (includes operators that communicate with your website visitors).
The new updated version of this software has great UX/UI, as well as functionality.
Reliable provider. Kia Canada trusts them, since this is the only chat provider that they recommend to their dealerships (as well as they coop a part of your cost if you are a Kia dealership).

Contras: The price is not the best if you do not need operators (don't quote me on this one... by now you could probably get a cheaper package without operators...)

Customer Service and ease of use

Publicado el 3/11/2016
Angela R.
Internet Manager
Automoción, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: If your dealership is not using Contact at Once for your chat platform you need to. The ease of use and transfer of information into our CRM is absolutely amazing. If something happens to go wrong, their customer service department is next to none! You won't have a problem for very long! We love contact at once! It makes our Internet Department run much smoother and gives our customers direct access to us. any time of day!

Puntos a favor: This software gives us the ability to go mobile and chat with our customers in real time from our lot, our home, or on our lunch break.

Contras: Contact at once is limited on the types of businesses they are equipped to assist.

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