Chargebee

Mi experiencia en Chargebee

Puntos a favor:

La plataforma es de gran ayuda con la facturación en negocios, aumenta la eficiencia a la hora de facturar.

Contras:

En mi opinión el plan Rise debería tener soporte por chat y telefónico en tiempo real. Fuera de eso todo bien.

Chagebee solucion para facturación

Puntos a favor:

Ha sido un aplicativo muy útil para el área de pagos y facturación de la empresa.

Contras:

Se podría mejorar la interfas de facturación

Everything is in there

Comentarios: Good. We used to do manual invoices separate from credit card invoices. Having a single billing systems improves efficiency and we have a single source of the truth with respect ti critical business KPI's.

Puntos a favor:

I like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team.

Contras:

It's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it.

My ChargeBee experience. Not great, not really bad either.

Comentarios: All in all, it wasn't a terrible experience, but the issues that we experienced (with some not completely on ChargeBee, but shared with Microsoft) didn't allow my experience to be great either. But what I can say is that once they iron out those integration issues with Partner Center, I don't foresee having any negative experiences going forward.

Puntos a favor:

The best way I can summarize what I liked about ChargeBee comes down to with the amount of available features, still having a minimalistic aesthetic to it. Not a lot of unnecessary clutter that isn't useful, just all the stuff you need, and none of the stuff you don't.

Contras:

Everything related to invoicing. Now, I will note that our issues could have just been tied to issues related to limitations with Microsoft Partner Center subscription portal integration and ChargeBee. That being said, we had constant issues with the way invoices detailed how our customers were being charged and what was being credited, leading to long conversations with my customers explaining what they were reading.

A deeply regrettable & expensive experience

Comentarios: Our experience with Chargebee has been nothing short of a nightmare. The first implementation consultant we were assigned was utterly incompetent, providing no solutions and merely directing us to irrelevant API documentation. They showed no interest in understanding our use case or reviewing our documents and user flows.
During our weekly calls, I was left to fend for myself, presenting configurations that didn’t work and proposing solutions that were met with dismissive responses. It became painfully clear that this consultant, an external contractor, was more interested in passing the buck than in providing any real assistance.
Our pleas for help fell on deaf ears, with emails left unanswered for weeks on end. When we requested a new implementation consultant, we were unaware that this was merely a symptom of a larger problem: Chargebee’s complete disregard for their customers.
Our second consultant was a breath of fresh air, taking the time to understand our use case and helping us find a working solution. However, the migration package we purchased was a complete waste of money, offering little more than a suggestion to read the error messages and make the necessary changes.
Fast forward to today, and we are still grappling with an open ticket from [sensitive content hidden]. The configuration that Chargebee sold us has proven to be a complete disaster. Following an update in August, our instance has been plagued with errors, causing serious issues for our customers.
To add insult to injury, we were informed that the features of the solution we purchased nine months ago do not work together. This was news to us, as none of their documentation suggested this. Despite presenting examples of both successful and failed system operations, Chargebee has failed to provide a replicable explanation of our current configuration’s behavior.
The most alarming part of this ordeal is the frequency with which we have had to chase them for updates, only to be met with silence, followed by a call in which we are blamed for not testing the configuration properly.
Chargebee has refused to provide a written explanation of how the code should behave to this day. They have refused my ask to further go over our examples and truly understand our use case.
If you’re looking for a service that will lie to you, ignore you, and treat you like a fool, then look no further than Chargebee. Their approach to customer service and business conduct is nothing short of appalling.

Puntos a favor:

It is quite intuitive and easy to use.

Contras:

The team at Chargebee has proven to be nothing short of a disaster. They treat you with utter disregard, blatantly lying to you and leaving your emails unanswered for weeks on end. When you finally manage to get a response, they lure you into a call under the pretense of prioritizing your concerns, only to leave you in the lurch once again. This vicious cycle of neglect continues unabated, while you are left to deal with the fallout of their incompetence, losing customers in the process. Their behavior is not just unprofessional, it’s downright disgraceful.

Good subscription charging tool, could be more intuitive to use

Puntos a favor:

Fairly easy to set up subscriptions-based charges, as well as one-off charges. Easy to change customer details

Contras:

Seems very clunky sometimes, and UI is not the best it could be

Chargebee Impresses Me Due to Its Easy to Use Features

Puntos a favor:

Chargebee Is a billing tool that has effective features. Chargebee is reliable and simple to implement. It has great customer support team.

Contras:

I do not dislike Chargebee at all. Chargebee has been brilliant.

Account renewal team is a complete disaster : hidden fees

Comentarios: Disaster on the invoicing and billing part in our case because of the overusage and renewal team

Puntos a favor:

Great integration with Salesforce Great for multi-entities Many useful features and overall ok product

Contras:

The renewal team will rip you off : they will charge overusage fees (Over 12K per month on a 3K /month contract) with 0 notification sent, 0 approach from the account manager. Once you try to renegociate, they don't want to use the overusage fees (36K in our case) to pay off the new contract. Never had such an experience with any saas and we consume hundreds of them

Chargebee: A Brilliant Revenue Growth Management Software

Puntos a favor:

The impressive capabilities of Chargebee has been making it a reliable revenue growth management software. It has been so impressive.

Contras:

I like the impressive features of Chargebee. No dislikes for Chargebee.

Chargebee: A Billing Solution that Has Effective Features

Puntos a favor:

I like the effective features of Chargebee. Chargebee has been reliable when it comes to billing.

Contras:

Chargebee has effective features . No dislikes for Chargebee.

Chargebee: An Easy to Use Payment Processing Solution

Puntos a favor:

Chargebee is an easy to implement payment processing solution. I enjoy the reliability of Chargebee.

Contras:

No dislikes for Chargebee. Chargebee has been the best.

Accounting and financial management software that simplifies everything and saves us time

Comentarios: It is fantastic software for automating accounting processes, reducing manual work, and eradicating possible paperwork. All accounting information is stored in the software, and it is easy for the accounting team to access this information, generate reports, perform in-depth analysis, adjust payments, and manage accounts payable and accounts receivable, among others. It is the best accounting software we have found; our experience has been excellent.

Puntos a favor:

I love Chargebee for many reasons, the most important being that it allows us to streamline all the organization's transaction recording, which always involves a lot of money; at the same time, it helped us improve our previous shortcomings in generating reports. It has features and functionalities that save us time and make our daily accounting work more accessible, allowing us, among many other things, to import the account statement, perform in-depth analysis, and have control of all expenses; in short, it simplifies the entire accounting process, from purchases to the general ledger and accounts receivable and payable. Best of all, it is not difficult to use, and adapting to the software does not require much training.

Contras:

There is a learning curve at first, primarily if you have yet to use accounting software; however, we have overcome that curve quickly and get great use out of the software daily.

It's worth exploring

Comentarios: It is a good platform for automating payments. The platform has good documentation available, but setting it up without prior experience can be challenging. It can handle both simple processes and more complex workflows. Exploring this platform is definitely worth it.

Puntos a favor:

It seems like good solution for many needs, from recurring billing to payment management, Chargebee can be a valuable tool. A good plus is that there is no need to build our solutions from scratch and several integrations are available to streamline the workflow. The big advantage is reducing the amount of human processing since all information is inside the platform.

Contras:

The UX can be improved and it can take some time to understand how to use the several option.

Great platform for billing and subscription.

Comentarios: Overall, Chargebee is a great billing solution and I would recommend it to anyone!

Puntos a favor:

There are many things that I like about Chargebee, but the thing that I like most is the fact that it makes billing easy. No more worrying about whether or not I am being charged the right amount, or if I am being charged at all. Chargebee takes care of all of that for me, and all I have to do is sit back and relax.

Contras:

I think that Chargebee is a good product but there are definitely some areas that could be improved. Sometimes payment gateway doesn't load and it show error which is bit frustating.

Just Stay Away

Comentarios: I do not recommend them to avoid at all costs sign up for the free trial and process your first $50k free then move on to another company.software because once you start making money they will ask for a percentage of the money you collect. WHy do they think they are supposed to get paid a percentage of our moneyy?

Puntos a favor:

The software is compatible with zapier which makes it easy to connect to other apps. or programs.

Contras:

This company is based in the Philippines so the customer support for US-based customers is almost nonexistent. The online chat support is a complete joke because they just enter in "tickets" and never one ever follows up with you regarding an issue or concern. Once I sat down to track the payments that were being processed and the payments "could not authorize payment" but the system was marking the payments as paid. So customers are confused as too why they got an email says they paid but no payments removed from their account. The revenue story is unreliable and I have had to hire someone just to go inside of Chargebee to make sure the payments actually processed. Can you imaging hiring someone to double-check software?

Easy Subscription Management

Comentarios: It has been useful to set up our automated subscription plans. Creating different plans, promos, and payment methods were quite easy.

Puntos a favor:

Chargebee makes it very easy to set up automatic billing, subscription creation, and setting up promos for our customers. The interface is fairly straightforward to navigate and they connect with much of our tech stack, which helps streamline workflows.

Contras:

Not much to not like. There are a lot of settings, such as reminders and notifications that you need to make sure you set up if you want to stay on top of your billing. Once they are set up, they are very helpful!

Good of the shelf product, with a lot of problems when you scale

Comentarios: We are still using it, but more because the time and cost to change is very high than for other reasons - and I am not sure that forever is going to be the case. I wouldn't recommend using this product if you need anything beyond the basic subscription management capabilities. Support wasn't good either. In 6 months we had 3 account managers change and I am not even sure how to reach our account manager now. When coupled with the pricing they charge, I wouldn't recommend utilizing this product beyond its basic subscription management.

Puntos a favor:

I love that it has multiple options and features. And the core subscription management works really well. It is great for companies that start from scratch and need quick 0-80 solution.

Contras:

The issues start when you go deeper. Revenue story has lots of data reliability issues, slow refresh rates, information that changes in hindsight. The more you leverage the advanced capabilities the more disappointed you are. We had dashboards disappear, web hooks not triggering without any apparent reason and much more. We need to spend hours validating the data and double check three times before we can decide to rely on the output.

Good only if you use the default set-up

Comentarios: In the beginning was very nice, but the more I use the product, the less I like it. We are considering moving to a different provider even if this will require to re-implement all our payment process.

Puntos a favor:

At the beginning, when we started using this software, the setup was quite easy and just following their online documentation we could set up everything in our project.

Contras:

Things started to go wrong when we try to use a more advanced implementation using their API. Integration with Hubspot was a mess, but we manage to fix that. On the other hand, 3DS implementation is very poorly documented if you don't use their in-house components. The support team is one of the worst I've encountered, they give you contradictory explanations, they don't even properly read the information you provide and it's very difficult to get the level 2 support.

It's a useful application if you have the significant large volume of customers for Invoicing

Comentarios: Saving lots of time in Invoicing to the customer.

Puntos a favor:

The application is Subscription enabled. So if the monthly billing amount is same then the subscription will create Invoices every month automatically without manual involvement.

Contras:

Sometimes due to system error invoices get created and get paid, which is not in order. I cannot bill single customer from to supplier.

Very competent billing and subscription management product

Comentarios: The ability to measure and track ARR for a Saas product is critical to our success. The fact that it integrates with Salesforce means that we can be confident we have an accurate view of our customer's accounts.

Puntos a favor:

Chargebee has plenty of features that will ensures the platform can accommodate our product as it grows.

Contras:

Lot's of features adds complexity therefore the learning curve is steep. Once you have it set up though, it's a very powerful platform. Trial subscription functionality could be expanded a bit. It would be could to be able to customise a user's trial journey a bit more.

Useful for user tracking

Comentarios: Satisfying and reliable until you try to get it to do more.

Puntos a favor:

This gives me a better insight into what's happening with our software (with sign-ups, churn etc) than Google Analytics and other tools.

Contras:

Some of the data is artificially limited - like you can only view through 1-8 days, 8-30 days, 30-90 days, 90-120 days...it doesn't make sense, and skews the data.

Chargebee

Puntos a favor:

The tax calculation for me was the feature that saves me a lot of time and money .But you can customise everything fast and easy

Contras:

In the beginning the setup take a lot of time about 3 months and it was a quite complex

Disappointing & Frustrating

Comentarios: For the level of quality of their support and service their paid plans are overpriced.

Puntos a favor:

Has a full range of features and settings for subscription management.

Contras:

Buggy and poorly implemented features that will leave you frustrated. For example you can sync orders with ShipStation which has a setting to use order billing address when shipping address is not available which sounds good however their solution for this is to silently send the billing address to ShipStation if a shipping address is set but it has a validation error. So you can mysteriously end up with orders in ShipStation with the wrong shipping address. Desperate sales staff who over promise. Slow & inexperienced support staff, that have plenty of canned responses to buy themselves more time.

An essential tool to avoid a mess in your monthly and yearly subscriptions over time.

Puntos a favor:

Robust platform from which you can build a large customer base with different types of subscriptions. High level of customization. The information is well structured. It does integrate well with Stripe.

Contras:

The UI could be sexier and the learning curve is steep. Sometimes, it is not intuitive and rely a lot on our IT team to support us internally.

Excellent product!

Comentarios: Chargebee is excellent for subscription businesses who need to manage their payments and invoices. I would strongly recommend trying it out. It's extremely easy to use. Should you run into any issues, their support team is amazing and very responsive.

Puntos a favor:

Extremely easy to get set up and start taking payments.

Contras:

A Xero integration would be useful, which they have built and are currently testing.