RepeatRewards

I don't like the free email account provided but it's not a problem as we simply don't use it that much.

It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.

It doesn't integrate well with my POS program (Paladin), so we had to create a workaround in Paladin and we manually redeem customer reward coupons through the Repeat Rewards website in order to make the sales tax calculation comply with Wisconsin sales tax law. It also doesn't integrate with our online store (hosted through WIX) so customers sometimes get frustrated that they can't redeem their rewards when they purchase products through out website.

It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord.

Searching for patients, its kind of hard to do, but maybe I am searching incorrectly. It seems I have to click a few things in order for all the patients that have rewards to load up.